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Mike CCustomer Reviews for U-Haul Moving & Storage of Woodstock
Testimonials From Recent Customers
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Too many furniture pads! You guys were excellent, great communication, very accommodating, super friendly and professional. Would 100 % recommend!
JoAnn MGreat service and easy to deal with.
Phillip DRien
DEMITRIUS RA very pleasant experience. Thanks Guys!
John LEasy pick up and drop off and reasonably priced!
Craig GThank you for a quick check out process. I was asked immediately if I can be helped. Merci
Ron KLocation is very well run with accomidating staff. Not every location helps with trailer hook ups. This location gets it done befor and after everytime!
Thomas KThe worker that showed the unit and explained how to use the keypad, etc was fantastic! He was helpful and showed step by step how to access it, updated my passcode to make it easier for me, showed all the amenities (restroom , push carts, garage drop off, and share pile). I did not expect such great service and the worker was extremely kind.
Mary H | Online Move InI only want to commend your crew. they very professional.
Nabil Bperson on duty spoke in too low a tone , I could not understand what he was saying at times. Some thing hard to understand on the phone link texted to me. Confusing. Turned ok anyway.
robert jI like that you provide a lock when renting a truck.
julie lNot a thing. Everything was as it should be. Merci.
Grant SThis was 26 miles from my preferred pick-up location. When I arrived, the attendant had to do a quick clean of the windshield since the truck had not been properly checked in from the last rental. The app for reviewing the truck's condition would not work on my phone and I was not able to upload pictures of damage I discovered. During my own pre-trip inspection, I discovered the driver front tire looked low. When the attendant checked it, it only had 60 psi, when it should have had 110 psi. As a commercially licensed driver, I thoroughly inspect trucks before taking on the road, and since the unit had not been properly checked in, and the tire was not in the proper condition for an out of state trip, I decided to check the engine oil, and found it to be low. I notified the attendant and he added oil. Overall it took an hour from my scheduled pick-up time until I was on the road with the unit. Perhaps if the unit had been properly checked in my experience would have been better and I would have said yes to recommending to a friend, however the attendant that took care of me was very helpful in getting things taken care of. It just ate up an extra hour on top of an extra 45 drive due to the location being 26 miles out of my way.
Robert BTruck drop off was smooth
Michael SYou guys are the accountable sanity in a uncertain world full of craziness. There's not many big companies left anymore that people can count on, knowing that their happiness and not just their money are the main focus. Moving is so stressful, filled with to much uncertainty. It's an immeasurable plus knowing we can count on you and your many many numerous tools and services in which we can rely upon. I've used other self storage places, NONE compare to your excellence! I'm beyond grateful to you and everyone there who made a chaotic day come together seamlessly. 珞
Jason F | Premières impressionsI had stopped by this location earlier in the week and spoke to Patrick the manager. he was very thorough and explained how the rentals worked and promotions with 1 free rent on a storage unit. He took great care and informed me of how picking up in a location and dropping off at another worked before i rented it. Then when we dropped off Zak helped us and he was also excellent. I even stopped back by to ask some questions when I got the charges on credit card and he wa very thorough. We will be utilizing this in the future and think we will stick to picking up and dropping off at u haul facilities. There people are way more professional and informative. thanks again for this service
JAMES LPatrick was awesome helping me with my storage needs and many questions regarding a potential move. He and the rest of the employees I interacted with were a credit to U-Haul and humanity. Thanks for the GREAT facility and staff.
Mary A | Expérience généraleGreat location, made drop off easy
Frederick SThe ODOMETER IS OFF BECAUSE I DROVE THE SAME ROUTE THAT I DROVE WITH MY CAR AND THE MILEAGE CAME UP LESS ON MY CAR THAN THE UHAUL VAN THAT I RENTED.
Buddy PSide window was coated in a sticky substance. Aside from that, everything else was great.
Adam RTruck I had was good running and everything was fine.
Tom LExcellent service.
Ryan FFriendly and knowledgeable. Definitely recommend. Answered all our questions about moving and storage.
Mark M | Premières impressionsPatrick the GM runs a great operation
karen m | Expérience généraleI have used U-Haul multiple times and have had nothing but top-notch service each and every time. Je les recommande fortement!
Robert S | Expérience généraleIt was very convenient to have a Ubox sent here and then have more permanent storage available.
Sandy H | Premières impressionsService person at location was super helpful when matching insurance price seen online when we got a forced truck upgrade due to location inventory. I appreciated the effort to make a happy customer. thank you
Michael PAppreciate the cleanliness, lighting, temp control
Kathryn T | Online Move InDeodorizing and vacuuming the seats would be appropriate after each use. This particular cargo van I rented clearly had a smelly dog in it at some point as there was dog hair on the passenger seat and a strong dirty dog smell. Despite this, the guys at the Woodstock facility are pleasant. I also have a storage unit I use for my business. The lady who keeps the place clean I always see busy and she is very nice. She also does a great job keeping the facility clean.
Mike WThank you!!!
linda h | Expérience généraleYour tech is excellent and the set messages worked well, but a bit more human contact, high touch, would make your service excellent. How about a courtesy phone call a couple of days before pickup, just to alleviate nerves?
Nicolo CA U-Haul WITH furniture pads !! Amazing !!!!
Dan MThe entire staff at this location is so helpful. The storage area was always clean and well lit. Merci.
Christopher J | Expérience généraleActually follow thru on the best rate guarantee. Call back when call back of GM requested.
Michael WVery durable I recommend uhaul
Cristina GIt was an excellent experience, wonderful crews in Illinois and Tennessee.
Larry DThe drop-off took less than ten minutes, start to finish. Very friendly and professional staff.
Richard HThe check-out situation wasn't ideal. It took awhile for the pics to upload, actually had to take them twice and it was freezing out.
Kim MThe app didn't work.
Scott PMake sure all equipment is in proper working condition. Lights and brakes need to be maintained. If it is marked up for repairs then don't let the rentals go out
Susanne JExcellent customer service. Nice young man.
Zehra RThe staff is always super helpful and kind! This is the cleanest storage place I have ever seen!
Scott S | Expérience généraleWonderful Staff...Great experience...Will use them again anytime.
Martha M | Premières impressionsAbsolutely the cleanest most secure facility I've ever used. The staff are outstanding to work with.
DAVID R | Expérience généraleGreat service
DALE PFriendly , helpful and good equipment.
William SHave some more larger open trailers on hand
wilbur wFast, great service. Staff was effective and efficient.
Ben BTrick I rented was not there for rental. There was no option to rent a larger truck offered due to space confinement of a tiny driveway behind a house. Apparently the prior renting party did not return the vehicle I reserved. Things happen but if given a phone call I could have gone to a different location. I ended up with too small a truck, movers waiting, and having to take a couple hours more of movers hourly time at $150/hr to do a double move
Steven SEasy pickup and dropoff.
Kelly IThe staff are always very helpful and friendly
John D | Expérience généraleEverything was great for staff as well knowledgeable and very helpful
Mike SThe communication and follow up are not so great. Also, reaching out to the correct U-Haul representative is very difficult. There was an unnecessary wait/delay after it was taken from my location. Moving help did not work well. Overall this is an Ok experience. I expected better moving experience.
Srikanth VThere were many errors with scheduling between the website & the locally contracted company. Thankfully the discrepancies were able to be worked out & no issues came up, but I can imagine that not always being the case.
Joseph TWouldn't work with me after i did get a job to pay off my past balance. Then tried 3 or more times to charge my co signors credit card WITHOUT any verbal permission from either one of us. Patrick said my stuff wasn't going to get auctioned off...then i get an email my stuff will get auctioned. I hate you guys and will never use you ever again. Have a great day!!!!
Kimberly G | Expérience généraleThis guy was great. He was starting to give me a bit of hassle for the worn tires and the spilled paint on the sides , but backed off when I told him it was the only one the rental place had that would fit the motorcycle that O was hauling .
James AThe staff was very friendly and efficient
Kevin DI was very satisfied with both the personnel and the equipment.
Paul MI would highly recommend to all.
Kelly M | Expérience généraleOk
Maximiliano BLower the prices and call more let me know when the container is should have come that's why I was lost and it was sitting there for a while before I knew it was there okay
Steven EThrough my own fault, I had to wait for a 5x5 storage unit as they go fast. I have one now and Patrick was so friendly and helpful! He explained all the particulars of the unit so I know my way around now. It is going to be so helpful "staging" for a cross country move in the near future. Thanks for the great facility!
Mary A | Premières impressionsFIX YOUR APP I TEND TO RETURN AFTER HOURS LAST FEW TIME IT TOOK OVER 45 MINUETS TO DO THE RETURN PROCESS. Never said it was confirmed returned had to double check by calling the 1800 number but sucks when the 1800 number is closed and can get a confirmation.
Edward HExcellent service and easy process from start to finish!
Theresa RPatrick and the other employees keep this facility clean and help the customers out when needed. This was the second unit I had rented and I no longer need it so I closed it. This place is almost 100 % rented because it's kept so clean.
TOM A | Expérience généraleEveryone I talked to was very nice and professional-I will definitely recommend your services.
MARY CThe whole experience was wonderful. Everyone was courteous and professional. The communication was terrific. I would definitely use them again.
Quin RNo one at the Woodstock location could give me a straight answer regarding the shipment of my U-Boxes and scheduling the shipment. I attempted multiple times to schedule shipping in order to lock in the quote I was given by U-Haul to ship my pods and was repeatedly told by the employees and GM here that it wasn't possible to schedule shipping until both of my U-Boxes were fully loaded and returned to the warehouse. After spending over an hour on the phone with a U-Haul U-Box specialist, the specialist told me the information I was receiving from Woodstock U-Haul is 100 % inaccurate, and that shipping CAN be arranged ahead of time! It was a very frustrating process, especially since the rates jumped over $300 from what U-Haul initially quoted me, to what my Woodstock location wanted to charge once both U-Boxes were back in their possession because they never allowed me to schedule shipping ahead of time!
Lindsay PFriendly staff, very helpful.
Christopher BDid not move on yet. Working on logistics.
Woodstock C | Online Move InAppreciative of upgrade storage unit. Thank you so much
Beverly A | Premières impressionsExcellent experience, friendly and helpful staff.
George V | Online Move InAll the staff here is very helpful.
Michael F | Premières impressionsOutstanding and friendly service. I received a free lock with my rental agreement. Merci
Raymond B | Premières impressionsNone at this time
Rachel C | Online Move InGreat job, great facility!
Kathy D | Premières impressionsClean bathrooms and clean Facility
BRADLEY M | Expérience généraleFacility and locker are in great shape. Just the cost of the storage going up every month made me decide to move on to extra space storage for better rates.
Charles B | Expérience généraleIt was all good, but the price was too high
Sean R | Expérience généralePeople were very nice especially in explaining everything to me and showing me where my storage locker was...thank you
Frances H | Online Move InThe online process was amazingly simple. The great experience continued when I arrived at the facility. The Manager, Patrick, took me on a walkthrough of the access procedures and showed me to my unit. The facility is clean annd brightly lit. The entire process could not have gone better.
Christopher J | Online Move InAwesome to work with!!!!! Thank you
linda h | Expérience généralePatrick and Ethan are fantastic customer agents. The facility is very clean very well maintained and very well climate controlled. My only suggestion is to tighten security because one can enter the storage facility without an access card and can leave without an access card
greg a | Expérience généraleNeeded storage due to new construction not completed on time. Quick, easy, carts are available to move items, inside storage for weather, my unit got a free lock. Check out was smooth.
Susan J | Expérience généraleStaff and facilities were outstanding. Had a couple of issues with the online web page and related items. But overall would definitely use this facility again
John C | Expérience généraleWhen I checked in, the gentleman was very helpful and thorough.
Alan J | Online Move In👍👍👍
Ainash A | Online Move InWas very well maintained, I only left due to price of the units were above my budget.
Lorra P | Expérience généraleClean and convenient
Rheanon C | Expérience généraleI had easy time with U-Haul a d would use agian
Daniel K | Online Move InPatrick provided great customer service. Thanks!
Lisa M | Online Move InWay to expensive
Chris H | Expérience généraleStaff is very accomodating and knowledgeable.
Evert E | Online Move InPatrick is fantastic- helpful, thorough, friendly
greg a | Premières impressionsExelent services
Noel L | Premières impressionsAll good service
francisco c | Premières impressionsThere were some errors in documentation that could have had very bad results. They need to double check all account processes.
Shannon L | Expérience généraleThe gentleman that was working this past Saturday was very helpful and knowledge bowl and walked me through it he even walked me over to the unit. Great customer service!
Tamara K | Online Move InThe manager Patrick was helpful when I spoke with him on the phone and when we went in to get the storage unit. This location is extremely clean and well maintained.
TOM A | Premières impressionsI would have given an excellent rating, but the key card access on one of the doors isn’t working.
Connie S | Premières impressionsAbsolutely love the U-Haul and storage in Woodstock coolest place ever very clean and accessible with the drive-in garage would recommend it to anyone in the area
JOHN F | Expérience généraleI was very pleased with my experience and would recommend this facility to everyone. I brought some friends to help me move my stuff and they too were extremely impressed with the facility. Thank you for having a safe, clean and secure place for people to store things.
Tammy O | Expérience généraleThe young gentleman at the facility was fantastic!
Patrick B | Online Move InMade a reservation online for a storage locker that was available, 10x5 and when I went in to get it and sign said it was not available and someone rented it out even though I had a reservation on it. Guy also said reservation don't mean nothing and it's first com first serve. Made me upset. But I told him that's wrong and I had get the 5x10 instead.
Charles B | Premières impressionsExcellent customer service
Antony E | Premières impressionsGreat storage, was a little worried by the roach trap(?) in my room when I moved in but all my stuff seems uninfested. I have plenty of storage in my new place so I don't need to rent space anymore. When I moved out there seemed to be some things breaking down. there had been a standing pool in the loading bay for a month. And the air conditioner made a large clanging sound when I was putting boxes in my car. These didn't influence my decision to move out but they will influence my decision to recommend this storage to others.
WILLIAM H | Expérience généraleVery good place,friendly staff..
Margarita J | Expérience généralewe would use your facilities again in the future if we needed a storage locker
Robert M | Expérience généraleFriendly staff overall.
FRANK A | Expérience généraleNeed to consider a discount for customers already renting and no other unit available. Red Dot Storage is almost half the rate and staff unwilling to accept competitor price matching. Now in paying $49 for a 5x8 and $119 for a 8x10 which seems quite costly when I've been a customer for over a year. I don't have the option to change over to Red Dot because I'm injured and can't lift. Not good customer service.
Kelly S | Premières impressionsGreat place
LATRICIA G | Premières impressionsPatrick was great to work with.
APRIL T | Premières impressionsThe person I delt with was fantastic!!
Carolyn T | Premières impressionsThe manager and staff were very helpful and understanding
Brushana F | Expérience généraleI felt , after moving out of the pod, that I should not have been charged for the entire month and that it would have been prorated since I moved out on the day I was charged.
Mary L | Expérience généraleEven the moving company that I used commented on how nice the units were and how helpful the staff was when they were getting my things out of storage.
lorrane P | Expérience généraleCompetitively priced and oh so clean. Very secure. Inside access. Able to pull vehicle inside to load/unload out of the weather. No vermin. I highly recommend recommend Woodstock Uhaul storage. 6 stars if I could.
Joseph L | Expérience généraleExcellent facility and staff
Michael E | Expérience généraleGreat experience so far!
Mary P | Premières impressionsBy far the cleanest facility I've used. Wonderful employees, helpful and respectful.
LIZ R | Premières impressionsFast and easy and super clean!!!!!
BRADLEY M | Premières impressionsOwner took us on a tour of facility explaining all the details of rental and how everything worked. Was very friendly and helpful. Would definitely recommend this facility to friends and family!
TRUDY K | Premières impressionsVery friendly and helpful staff. I feel safe storing my items here. I appreciate the flexibility od the renting of the van date. You guys are making a very difficult time in my life a little less difficult. I have one less thing to worry about.
BRANDY R | Premières impressionsFriendly and knowledgeable staff.
Brian M | Premières impressionsI have other storage units and this place is clean, convenient and makes moving in very easy. I highly recommend it.
Amy E | Online Move InMy unit had a lock on it and somebody already was using it. Patrick was very helpful and got me a different unit when I arrived
Ryan A | Online Move InVery nice facility and helpful employees. Thumbs up!
GARY T | Expérience généraleI signed up on line then went yesterday to make sure I got it right. The young man that was there was very kind and helpful, he showed my unit, explained everything about how to use the facility and got me a closer unit because it's hard for me to walk. Your company goes above and beyond and you have an amazing employee.
Racine A | Online Move InLove the automated drive in doors and customer service is top notch!! Great staff.
Todd S | Premières impressionsI really love the convince of the garages you can pull your vehicle in for easier unloading as well as it being a great solution when weather isn't good. Super clean & organized as well as the staff helping and explaining the security measures on the facility. Thanks Uhaul!
ADRIANA S | Premières impressionsThe only thing I think should change is if you move out early there should be a prorated refund . I switched from one unit to another and it was prorated . The facility was convenient and a great place to store my stuff for the short time I needed.
Denise C | Expérience généraleWell maintained facility, easy contacless setup was very good during pandemic. After accessing my new storage unit, I did later stop by the office and the staff was great, very helpful. Best Uhaul experience and best storage facility experience I've had and I've been using Uhaul and other moving/storage services all around the country for over twenty years. The Eastwood Drive Woodstock, IL team does a great job!
Timothy J | Online Move InEvery employee I dealt with at the Woodstock facility was nice and very helpful whether I was gerring boxes, renting the space or cancelling my unit of the rental. It is nice for that space to finally be occupied too as it was an eye soar in the community. Merci!
Julie T | Expérience généraleI was surprised at how clean the facility is. I also like the temp controlled environment. Staff was very friendly and helpful. Prices are competitive with others in the area. Very secure. I highly recommend this storage facility.
Joseph L | Premières impressionsThe only negative comment that I would make is when we first rented our units a few months back most of the employees were not wearing masks in the office or storage areas. Given that these areas are enclosed, I feel that your facility should follow the same mask mandates that other businesses are required to follow.
Brandon C | Expérience généraleEvery Uhaul employee I have had contact with has been friendly, helpful and knowledgeable. The rates for storage and truck rental are extremely fair. I would definitely recommend Uhaul to others.
Linda E | Expérience généraleWhen I was there closing out my locker and yes it's during the pandemic time wear masks should be worn there was an employee there which I did not deal with but just noticed he was not wearing a mask. The guy I didn't work with soon as I walked into the office area he put his on which I appreciated. I've heard bad experiences about storage units but this one I had an excellent experience it was well cleaned and they were always helpful
Cassandra S | Expérience généralePatrick was extremely helpful. We ran into a truck rental problem with another U-Haul dealer and Patrick was able to solve all of our issues with alternative ideas in a very timely manner. He was very goo and kind.
Amy S | Premières impressionsPatrick is awesome guy to deal with.
Dwyane R | Premières impressionsKevin was great and helpful
karen m | Premières impressionsPatrick was great to work with!
ted s | Premières impressionsSuper fast and super easy. Clean facility with easy access.
Tim L | Premières impressionsExcellent
Aaron K | Premières impressionsGreat service
Francisco D | Premières impressions