Consecutive (yearly) increases in cost of storage room is the reason I moved out. I would recommend the facility based on ease of access & cleanliness , but would caution and advise looking for another storage facility with better pricing.
Cathleen L | Expérience généraleSelf Storage Units in Woodstock, IL, 60098
U-Haul Moving & Storage de Woodstock
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- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisThe young man who greeted me finally figured out how to find my reservation after first trying to convince me I had never made one. Not impressive. Exceptional service might have looked like 1. Your only available employee knowing better how to do his job and 2. then showing me the location of my unit for the first time versus me having to search for it. He really did not represent your brand very well at all
Scott B | Premières impressionsThe facility was always well maintained. The office staff was always friendly. I had my items stored here for years and never had any issues. Thanks so much!
Stephany M | Expérience généraleClean and well lit facilities. Staff was also very nice and helpful for the most part over the course of having a unit here for 5 years. My only gripe is I do feel like units are pricey. I also felt like my things were very secure though
James H | Expérience généraleVery clean and well maintained
Richard P | Expérience généraleMy biggest complaint is costs. They have risen drastically. I would probably stay at lower costs, but it’s pushing car payment territory when you have more than one unit. The staff are fine. Place is clean. I like the fact that people can swap out stuff (the recycle trade area).
Hans M | Expérience généraleSomething happened with my credit card in their system. I couldn’t pay online, went in person for them to fix it, they told me everything was ok. This happened 3 months in a row and had to pay a late fee because of this. I think the problem is LACK OF PROPER TRAINING. The staff is very young to care.
Pablo R | Expérience généraleI asked to be put on a “waiting list” for a 5x10 on Monday and the young man working the counter said he would give it to his manager. I call back on Wednesday, and this new gentleman is clueless about a wait list. I then ask if there’s any 5x10 available and this time there is. I proceed to load up two of my vehicles and go to the uhaul location. Upon arrival, there was two gentleman waiting for over 25mins with no one being seen. I then wait with them for another 15min, and they proceed to leave. I knocked on all the employee doors and nothing. Called the intercoms, even tried to call the GM of the location and no response. Keys in the money drawer, both expensive uhaul company phones out, with no one in site. I work hard for what I have so I don’t care to steal anything but that is outrageous. Another gentlemen comes in and we wait for another 20 min before the worker comes back. He then tried giving me a 5x5 instead of the 5x10 wanted. And then had to restart my entire transaction over again. I was given a nice location of my unit which I enjoy but I would like to continue business here. This took almost an hour and a half and was ridiculous. I hope this can be fixed and other people don’t experience this.
kenny b | Premières impressionsThe price of my 5X 10 storage unit went up by almost 40$ since I got it. That is why I had to cancel the unit. It is no longer affordable.
Riley B | Expérience générale