I ended the storage locker on 9/5/24 and had paid the monthly fee thru the end of the month. I thought that there would be a refund based on 25 days still left of the month. I was then told no credit is given for unused days of paid storage! This is not a fair or customer confidence building policy. You want more people to trust the U Haul name, then show a customer service policy that helps the customer too. Profit for only the company is not the way to convey this!
Alan J | Overall ExperienceSelf Storage Units in Woodstock, IL, 60098
U-Haul Moving & Storage de Woodstock
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The process was completely explained to me and there was assistance when I asked. Everyone was friendly and helpful.
Donna W | First ImpressionsVery well-maintained storage facility and excellent customer service!
Tara H | Overall ExperienceI was very impressed how clean your bathroom was good job
Joshua S | First ImpressionsMy storage experience was absolutely fabulous the facilities are amazing and the staff is outstanding! I would highly recommend using this facility.
Kathy D | Overall ExperienceThe worker that showed the unit and explained how to use the keypad, etc was fantastic! He was helpful and showed step by step how to access it, updated my passcode to make it easier for me, showed all the amenities (restroom , push carts, garage drop off, and share pile). I did not expect such great service and the worker was extremely kind.
Mary H | Online Move InYou guys are the accountable sanity in a uncertain world full of craziness. There's not many big companies left anymore that people can count on, knowing that their happiness and not just their money are the main focus. Moving is so stressful, filled with to much uncertainty. It's an immeasurable plus knowing we can count on you and your many many numerous tools and services in which we can rely upon. I've used other self storage places, NONE compare to your excellence! I'm beyond grateful to you and everyone there who made a chaotic day come together seamlessly. 🤗
Jason F | First ImpressionsPatrick was awesome helping me with my storage needs and many questions regarding a potential move. He and the rest of the employees I interacted with were a credit to U-Haul and humanity. Thanks for the GREAT facility and staff.
Mary A | Overall ExperienceFriendly and knowledgeable. Definitely recommend. Answered all our questions about moving and storage.
Mark M | First Impressions