Customer Reviews for U-Haul Moving & Storage of Wurzbach

Évaluation :

5

Manager addressed all of my needs and concerns. The staff were also helpful and worked well together as a team to provide services and also clear/close-out my storage account. I'm very pleased with U-haul as a whole and a lifetime patron.

Évaluation :

1

this has been worse move in ever

Évaluation :

5

I was very satisfied with the facility. It was well maintained and secure. I went in and out whenever I needed to. I rented for over two years and never had a problem. In fact, the young lady who cleaned the facility was very helpful to me when I was taking boxes out. I appreciated her help and input. I would return if I ever have need of a storage unit.

Évaluation :

5

Griselda was a very helpful and always in a good attitude. I recommend her to any higher up position available for her!.

Évaluation :

5

100 stars!!!

Évaluation :

1

Office lady gricelda was rude ! Won't be going back ty

Évaluation :

5

Very kind and overly helpful.

Évaluation :

5

Very nice staff

Évaluation :

5

I have been using U-Haul for over 4 years, the facility grounds were always neat. The staff were always friendly.

Évaluation :

5

Only concern is the fact that if you close your storage before the month is over, you do not refund paid unuse time.

Évaluation :

5

Maria Thank you so much for always being there to answer all my question or concerns. Keep up the great service!

Évaluation :

4

Although everyone was nice, the reservation system needs to be updated. I had to go to the new location to sign up for my account and then back to old location to store my stuff. I don't have a car, so I had to go sleep 4 Uber rides to do this. This was very frustrating and costly.

Évaluation :

4

Would like a gas credit. Left it with uhaul 3/4 full. Only needed to be 3/8's full

Évaluation :

5

Easy Clean And Secure and temperature controlled

Évaluation :

4

Positive experience.

Évaluation :

4

Aucun

Évaluation :

5

Super experience, would definitely do again with them. Merci.

Évaluation :

1

I had very good experience with U-Haul at the Parkdale location for many years. However, that changed this summer. They decided to move the office across the street with no notice to customers. I drove up to pay my monthly bill and saw the big sign that stated "We moved" and the gate to the property was standing open. The phone number on the sign was not working. I drove over to the new office the next day and the situation was not as bad as it appeared at first, but the damage had already been done. If they did that to us once, what will they pull next time? It would have been nice to receive a letter or email stating that they value my business. Obviously, they don't. I will say that Gricelda, Quinn, and other people associated with the property have been extremely nice and professional. It ended up working out well. I have now settled into a new location run by a different company.

Évaluation :

5

Guy who worked/helped me out there was zaddy <3

Évaluation :

5

WE ALWAYS DO BUSINESS WITH YOU GUYS

Évaluation :

5

Very helpful staff

Évaluation :

5

Sigan trabajando

Évaluation :

1

Canceled my storage unit before it was due unit was cleaned out thoroughly and the lock was taken off when I canceled my unit. U-Haul still charged me and now I'm having to wait to get my money back when I never should've been charged in the first place they assured me that it was canceled but yeah I still got charged.

Évaluation :

5

This staff is the best! They are professional, understanding, and knowledgeable.

Évaluation :

5

Rented a number of storage units from this location over the last few years including a storage/mini office and have had a great experience all along the way. The mini office was a great place for a new business to setup shop. Affordable and comes with lots of good amenities. Definitely recommend!

Évaluation :

1

The two staff members on duty the morning we arrived were annoying at best. Their attitude put people in a bad mood which gave us less patience dealing with them when an issue arose....the same thing happened to another customer. They had an issue with her rental which would have been easier for them to resolve if they knocked off the attitudes they had. It was the strangest interaction.

Évaluation :

4

I did the return on line, no problem

Évaluation :

1

The person who helped me was upset that I came 5 mins before closing. He said something like "this always happens, ppl show up 5 mins before closing" as soon as I entered office. I opted out of insurance coverage while making online reservation but he still added it in the final bill and said he cannot take it off and need a manager. I end paying additional $14 for insurance.

Évaluation :

3

Fix address in app for checking out a truck. Use photos of the selected truck when assessing damage rather than a random truck.

Évaluation :

3

all tires have no tread on tires, truck was fishtailing in the rain.

Évaluation :

5

It was fast and efficient

Évaluation :

5

Nothing! Great service and equipment!

Évaluation :

1

Same as above!

Évaluation :

5

They were sooo awesome and nice. I was confused on how to use the app to pick up the truck and to drop it off but the were so helpful and just really nice! I will recommend this location ti my family and friends. Merci!

Évaluation :

5

Location is easy to access off I-10W. Fast check out and check in.

Évaluation :

5

The girls in the office were super nice and accommodating.

Évaluation :

5

Nothing. The staff was absolutely amazing

Évaluation :

1

They recently moved to across the highway from their old location. New location was a vacant lot poorly lit with a trailer as an office. I dropped off after closing and was concerned that someone would break into the unit and I would be charged.

Évaluation :

5

Location was very convenient but lots of water & mud. I understand it's under transition.

Évaluation :

5

The staff is amazing. Griselda was more than accommodating and helped me tremendously even though my needs were last minute. She's clearly running a tight ship, and doing it well.

Évaluation :

1

I got on the app to take my rental truck, the app is not even updated that the U-Haul store lived locations. Got charged an extra day for being late because the app was not updated. If it was we would've gotten there on time. Tried getting to customer service so we can resolve it, got sent to 4-5 different people. Until I finally got the number of ms. Griselda the GM. I called her TWICE and left a voicemail…. STILL WAITING FOR HER TO CALL BACK. HORRIBLE EXPERIENCE still haven't gotten my issue resolved. IM STILL PENDING MY $100 CASH DEPOSIT

Évaluation :

5

Easy in and out. Friendly, efficient personnel. The online checkin stopped working, they took over and got me going promptly. Upon return they came out and again helped get me going. Great experience!

Évaluation :

5

Very helpful

Évaluation :

4

Its was good to see that yall are moving to a bigger and better location.

Évaluation :

1

The property manager was always rude and dismissive. She exuded no professionalism and it appeared that her girlfriends comfort to precedence over the customers. Tha manager was consistently rude, unwelcoming and someone to be avoided. The team was amazing Jacob and Diana as well as all other team members get 5 stars from me. I couldn't wait to leave due to HORRIBLE MANAGEMENT. I've already contacted the BBB.

Évaluation :

1

Horrible experience ! I really wanted to go with Home Depot rental services but my spouse insisted to go with U Haul , well… not a good idea… the truck was EXTREMELY loud , it was definitely not well maintained people on the road would look at us with weird faces just from how loud the truck was , from the beginning it was a horrific experience, but trust me , NEVER AGAIN

Évaluation :

2

The particular uhaul we rented from had the wrong address on our reservation. Evidently they had moved, but we didn't have the new address until we called twice. Spent 45 minutes finding them. Then the truck the gave us was hard to put in reverse. Burned fuel, we drove 20 miles and had to add over 5 gallons of gas. Truck back was dirty and not swept out, windshield cracked, I could go on.... The 2 people in the office were very unfriendly, like all this was out fault. Would NEVER use this location again or tell anyone to use it.

Évaluation :

1

Incorrect address was provided. App was not user friendly and reported that the truck was dispatched when I didn't even have the key. I had to call three different numbers to get proper support. The process of picking up the truck took over an hour! Beyond unacceptable.

Évaluation :

5

I want to thank everyone at this location for all the help. Moving can be very unsettling and everyone who is employed here always were helpful, understanding and never did I feel that my belongings were at risk during the time I used your facility. I appreciate it. Laura Clements

Évaluation :

5

See you soon

Évaluation :

3

Could have been more friendly.

Évaluation :

3

It would be helpful if there was staff available until close time. Even though there is an 800 # for questions or problems, staff would be there to promptly help with any card swiping issues.

Évaluation :

5

The charge on my card was still $75 when the receipt showed $72. And some change. The windshield was dirty and I had to stop to clean the windshield and windows.

Évaluation :

5

Thank you for being available when I needed storage services.

Évaluation :

5

Nice service

Évaluation :

5

This location exceeds in customer service unlike a location nearest to our office in Castle Hills. Sad on UHaual which evidently doesn’t give a real shit on asking for reviews as I wonder why I even took time to respond to your message

Évaluation :

5

The staff that signed me up she was awesome very quick I did not spend much time in your office. Merci.

Évaluation :

4

The main issue was the location itself and the entrance is difficult to enter and exit from safely due to large semi's or vans being parked along the road leading up to the entrance. Also, the cards had to be re-programmed several times. Otherwise, the staff themselves were very helpful and the units themselves worked perfectly.

Évaluation :

5

Customer service was great

Évaluation :

5

Very professional and helped me with what I needed . 👍🏻

Évaluation :

5

Just be certain to inform customers to return vehicle with appropriate gas amount in fuel tank. Otherwise, the experience was great and easy.

Évaluation :

5

One of the best locations in SATX unlike. If you want names of the locations to avoid if possible don't hesitate to ask us. Two locations are on the top of our list two totally avoid. Sad UHaul doesn't understand a uniform rental policy

Évaluation :

5

Everyone was professional and pleasant. This location is always excellent for customers too go to.

Évaluation :

5

S.O.

Évaluation :

2

When I picked up the van the employee acted like I was a burden to him. When I returned the van the 2 employees acted the same. The guy used curse worse when some men returned their truck. We couldn't leave because the truck was blocking me. We asked them to move the truck but they just kept arguing with the other men. After about 20 min we ended up having to slowly manipulate our car around everything so we could leave. Never again will I rent from this location.

Évaluation :

5

Great experience

Évaluation :

5

10/10. Elevator door in c is a bit aggressive, be careful with long items

Évaluation :

5

Front desk lady was very sweet and helpful.

Évaluation :

5

Uhaul for long term or short term, it is where you want to be. With so many options it will never end because Uhaul is the leader in storage. In 50 states from vehicle rentals, trailers, storage to your home, or even facility storage you can't go wrong. Also remember Uhaul allows automatic payment's or even month to month payments. Many other storage unit's need you to sign a forever contract where you end up paying more. Uhaul has a vast array of different sizes of units, depending on your need's. But know this Uhaul wont ask you to toss anything, they want you to keep your memories. So choose Uhaul you wont go wrong.

Évaluation :

5

Muy buen servicio

Évaluation :

5

Great team and great effort

Évaluation :

1

They overcharged to my Cardin January 1st I have no idea why the charges went up from $56 to $164,82 if I rented for 12hrs, from 1:00pm 12/29/2022 until 1:00AM on 12/30/2022. But I returned the truck about 11:55pm on 12/29/2022 I parked the truck at the front of the office and dropped the keys thru the door and they have cameras, so they can see I'm telling the truth. It's so frustrating that the man who helped me lied to me and overcharged for the service. Never trust that people at that location ever again.

Évaluation :

3

Male was a little rude

Évaluation :

5

Staff was very accommodating and kind. Thank you!

Évaluation :

1

Charged me for fuel when i put fuel. Estimate given even highlighted same fuel o brought back in

Évaluation :

5

They all were great and were very helpful to me

Évaluation :

2

We requested two furniture dollies online and when we got there to pick everything up, there was only one. Usually I am notified prior to pick up if requested equipment is unavailable. There was also a hand dolly ziplocked to the truck. We informed the employee that we did not order a hand dolly and they said we had to keep it in the truck or we'd be charged $25 even though it was taking up space that we had planned on having when we selected the truck size. We ordered some packing equipment online and didn't receive it when picking everything up. We had to go back to the office to get it. We also overheard a conversation about theft from a storage unit while in the office. I've had better experiences at other locations.

Évaluation :

2

After hours return was hell of a hassle with no place to park and the QR code did not work properly. Very poor lighting and shady. Will Not be using this place anymore .

Évaluation :

4

The lady who works at the front desk was exceptionally professional, she is awesome and I am so thankful that she was there to help me.

Évaluation :

5

Management of this location is top notch. Friendly, efficient, and focused on ensuring the client has a positive experience.

Évaluation :

5

Gricelda and her team always did a fantastic job during my businesses stay in the offices for almost 2 years. Thank you all

Évaluation :

2

Parking extremely problematic and not secure. Truck was damaged/dented for what appeared to be a long time and not fixed. Has issues opening passenger door. Overall, not a good comforting experience. Too many variables in the process that makes for a very poor business model from an execution standpoint. I'm a detractor. 4 on a NPS scale of 1-10. Merci.

Évaluation :

1

My pick up location for a reserved 10 ft truck (reserved 1 month before the date) changed 20 minutes before my RESERVED pick up time to another location across town and to a 15' truck which was too big for what we needed ! This caused additional miles on the truck as well as more gas needing to be put in because I was driving from San Antonio to Houston one way. Why is there a reservation system if you cant reserve and get what you need? I had even prepurchased moving items at the original location that the new location told me I would have to go across town to pick them up (using mileage and gas) and they could not honor my purchase. Again, the reservation system is completely flawed and useless if you can't honor the correct reservation. Customer service was poor and it was like they were doing me a favor taking my money. I even tried to buy a lock for the truck and the guy scanned it and said it wasn't in their system (wouldnt try to add the code manually) and he couldn't sell it to me but he could sell me the lock for a toolbox - I needed to lock a U Haul Truck NOT a toolbox.

Évaluation :

5

Manager Gricelda is the BEST! She is definitely a great assets to UHaul.

Évaluation :

5

Everyone was amazing and so helpful - from beginning to end. Nh staff started the process and got me to Tevas. in Texas everyone was the same - more than 5 stars !!!! And at Parkdale Drive they helped me get everything set up for my bew apt. i used their movers and tgey were all excellent

Évaluation :

5

Only have one charge to the card, not two.

Évaluation :

3

The truck's alignment and handling were horrible. It is need of some serious maintenance and should not be being rented.

Évaluation :

2

Dropping off truck was confusing and where to place it was confusing after hours.

Évaluation :

4

The ine think I didn't appreciate is getting a specific price then Uhaul raised the rent the following pay schedule. It's like you give me a deal just so I'd rent the units then jack the prices up. Shady

Évaluation :

2

We really needed the Dollie's that we reserved in advance. It was only us 2 moving and I'm disabled. It took 3x the amount of time and effort and we are so hurt from having to do it without the tools we reserved and didn't receive. We've tried to use this location before and got laughed out for trying to rent a truck the day before. We only came back out of necessity

Évaluation :

5

Keep doing what you are doing

Évaluation :

5

This location is very clean and staff is always friendly and respectful! You should have some of your other locations train at this store. like the one off of 410 and Vance Jackson! the owner from the location that is located off of Culebra he should definitely get taken over to see how to treat a long time customer! this location on Parkdale Dr is the best one I have been to!!!

Évaluation :

3

It took too long when a reservation had been made already.

Évaluation :

5

Giselle was very helpful and accommodating, good customer service.

Évaluation :

1

Got unit broken into and then when i told them im leaving they continued to keep charging me and after several calls and being harassed for my payment. Do not rent here they are thieves.

Évaluation :

5

.

Évaluation :

5

Return Parking

Évaluation :

5

Very attentive service ; thank you

Évaluation :

5

Overall, was a good experience with no issues. Would recommend using U-Haul if needed.

Évaluation :

3

Didn't have the truck on time.

Évaluation :

4

The only reason this facility is not rated excellent is because it is located at a congested junction. There is only one stall for returned vehicles and most people just park illegally on the street in front of the facility's entrance. No fault of the staff, but it is congested. Other than this, the staff were super awesome and courteous. We will definitely continue to use U-Haul in the future just because of our positive experience. Thanks for helping make our move less painful.

Évaluation :

3

Location is in a congested street without parking areas. Most cars park illegally on the streets. Other than this, the area appears well kept and security seems solid. The staff representative checking our rental back in was friendly and quick.

Évaluation :

5

Unfortunately I had my belongings in storage for 8 months. Besides having some technical issue accessing my unit when the power and electric doors went out. Manager Gricelda Ceballos and other staff were very polite and helpful. Gricelda always took care of any issue that came about.

Évaluation :

5

Thanks for your help in this few days of service . I will use all again . Thanks Catalina

Évaluation :

5

Manager was very friendly and professional as well as staff!

Évaluation :

2

I cleaned out my unit less than 24 hours after my monthly auto pay was initiated. I asked if they could wave that fee for just the one month and they said there was nothing they could do. I called the manager and she never answered or responded to me. So I paid $85 dollars for an empty storage unit after doing business with this company for an entire year. How is this costumer service? I'm still very upset. This company has lost my business. Unless there is something that can be done.

Évaluation :

5

Sigan trabajando los necesitamos

Évaluation :

5

Thanking the staff for their patience with me being a disabled veteran! They went well beyond limits to help me with payment issues.

Évaluation :

5

Better than all the rest

Évaluation :

5

Thanks, felt very safe.

Évaluation :

5

The manager Maria has super excellent customer service skills. Friendly, helpful and overall great experience.

Évaluation :

5

Staff was professional and attentive to needs. Friendly and helpful. Definitely would use them again and recommend this storage facility to anyone.

Évaluation :

1

My unit was broken into and my insurance claim was denied even though I had a police report. That happened not even one week after moving my belongings into the unit.

Évaluation :

5

Thank you for all the assistance that was provided, my questions are always answered In a timely manner.

Évaluation :

5

Lady at desk very helpful

Évaluation :

1

My unit was broken into and all my valuables were stolen. It was not till after I had time to evaluate what had been taken did I realize what all was actually missing. I don't believe a sincere effort was made to contact me soon enough so that possibly would have helped recover my valuables. Been retired law enforcement, I know time is of the essence in recovering stolen items. Staff said they tried contacting me but neither I nor my brother had missed calls from the staff. I removed my remaining items to another location, hopefully I'll have better luck there. I believe staff should have contacted police about the break-in, so law enforcement could have started this investigation as soon as the facility became aware of the break-in, and wait for the client to take it upon themselves to initiate an investigation. No I would not recommend your facility to anyone. The break-in took some time in completing, so your staff should have noticed what was happening in their surveillance cameras in the office at the time it was happening. The whole incident seems fishy to me and brings about suspicion of the actual surveillance done by your staff at the time of this incident. Poor job!!!!

Évaluation :

5

THE PERSON THAT HELPED ME WENT OUT OF HIS WAY TO SERVICE ME.

Évaluation :

1

The 15x30' storage unit reserved did NOT exist at the facility. The 26' truck was NOT accepted for drop off as scheduled. 2 10x15' units were substituted for the reserved space. The truck has to go elsewhere for drop off. I have had to rent a third unit (FROM A COMPETITOR) to complete storing my household goods. The staff did the best they could, but your data base is apparently inaccurate and worthless. I will not be doing business with U-Haul again.

Évaluation :

3

The storage experience was no different than any other the customer service was good after only one month though the price increased but it was already a little high in my opinion. Followed the instructions online for check out and was still charged for the unit had to go back to the store which they already re-rented the unit so they know I moved out said it was a mistake but still inconvenient. As a whole I will not use U-Haul again the last three out of five experiences that I've had with U-Haul in the past six months four of them have been horrible and only one of them has been OK which is the storage unit!!

Évaluation :

5

Uhaul of Wurzbach had a very friendly and helpful staff. They worked well together and made the process very quick and easy for me.

Évaluation :

4

This is an almost excellent facility. The issues are only three. First, German cockroaches I saw them in the facility multiple times. Two, security was adequate but multiple units had been broken into including a unit next to my own that I reported to management. Three, my door was repainted (thank you) but my lock was also repainted which was not desired. The service, availability, and staff were outstanding.

Évaluation :

5

Adrian initially orientated me a few days earlier on the prices and sizes available. Today I went and rented my story. Both Adrian and Emiliano did a great job. Great employees.

Évaluation :

5

Staff very professional, knowledgeable, and friendly. They reserved my unit and it was ready on time when I was ready.

Évaluation :

1

Stole from me a lot of stuff Staff dint report it Manager never called me Manager disappeared when the stolen property happen Security is horrible Camera are horrible position and a lot of access point and poor secured locker

Évaluation :

5

Very friendly and polite staff!!!

Évaluation :

5

The only problem I had was being connected with the storage unit that I had the reservation at. Of course I was on my was and it was difficult to understand each other clearly. But once I called directly, the young lady was very helpful and she addressed my questions perfectly. When we got to the place, she was awesome in explaining the different size unit and got us to the right one. Kudos to your associates.

Évaluation :

3

They broke into the storages

Évaluation :

5

Good facility

Évaluation :

3

There was supposed to be a key left for me inside the unit according to the online instructions. No key was there. There aren't enough moving carts. I walked around not able to find one. The one I saw was being used by another customer. According to the office there are no remote control keys for access even though it's advertised. I expect a better experience for the price I am paying.

Évaluation :

5

Muy buen servicio

Évaluation :

5

Staff had excellent customer service

Évaluation :

5

Staff was helpful and friendly.

Évaluation :

4

The building was extremely long distance for my movers and timing. Not happy.

Évaluation :

5

No place better than Uhaul!

Évaluation :

5

Disappointed that after 3-26' trucks one-way from NJ, one one-way (local) for two weeks, one local truck, and a 15x30 storage unit for 4 months that you do not reimburse for unused days of last month. $1000's of dollars and you can't part with $100 for unused space at a time when that unit will be rented very quickly. That said, the manager of the Wurzbach location is exemplary, knowledgeable, helpful, accommodating and downright nice. She should be promoted to lead all SAT locations and train all employees in customer SERVICE.

Évaluation :

5

Staff is always very helpful and professional!

Évaluation :

4

Need more specials for local and big trucks and storage combo specials for local

Évaluation :

5

You are the best

Évaluation :

5

Storage was the perfect space and the women at the front desk was friendly and very helpful.

Évaluation :

5

Employee was very helpful and informative. Helped alleviate some of the stress involved in moving across the state.

Évaluation :

4

Other than the break-in of my unit everything was fine.

Évaluation :

5

Gricelda Ceballos Suchil Was amazing, the storage wasn't clean but she fixed the issue right the way excellent customer service. The perfect fit for management I don't know if she was a manager but she should be one of the best

Évaluation :

5

Gricelda Ceballos Suchil, was always on point to provide assistance promptly of questions, that allowed my rental experience stress free. EXCELLENCE PREVAILED.

Évaluation :

5

The lady working in the office (I believe her name was Grizella) was amazingly helpful. I really appreciated her.

Évaluation :

5

Amazing service !!

Évaluation :

5

Maggie was awesome in her assistance and very knowledgeable

Évaluation :

5

Very friendly and helpful.

Évaluation :

5

The people here are great!! Very nice and friendly. I'm telling everyone I know to rent from them.  Wonderful experience.  My only issue was that I couldn't bring the 26' u-haul truck I rented to move my stuff into the gates.

Évaluation :

5

All staff is always courteous and happy to assist, it does not matter how busy they are, they have a happy face and are very helpful.

Évaluation :

3

It was an inconvenience that every time I would call I would get a call center and leave a message and then would never get a call back.

Évaluation :

5

Gricelda is an asset to your company and should be a model AND Trainer for how to serve customers. She seems to know the anxiety of moving and went well out of her way to serve my circumstances. Thank You!!!

Évaluation :

5

Needed a storage unit for a couple of months at the most but everywhere I checked out was only offering 6-12 month leases for storage units. Ended up checking out uhaul's storage rates and settled on the perfect sized unit. Not only did they offer a monthly rental basis, but they had a lot of different sized units to choose from, unlike other places where you get 2 or 3 sizes maximum. Was also able to get the option for climate control, which was great. The entire process was online, from reserving the unit, to checking in and bypassing the line at the desk with a lock waiting for me inside the unit when I arrived. 10/10-would highly recommend

Évaluation :

1

They gave me a upper locker when they were lower lockers easily accessible and vacant. I dropped a box in 10 minutes later when I noticed I asked if they can get it for me because everything requires a card swipe and they claimed there was no box but they were look at the cameras to see if it was an employee who picked it up or another customer. I never got my $3 000 engagement ring bag or heard about it again. At one point when I couldn't find my storage key I attempted to open it with bolt cutters and no one stopped me or asked me for verification that it was my unit. All the card swipes and cameras are nothing more but an illusion of security because they don't even review the cameras to see if someone's breaking in or to locate and drop the package breaking it in or to locate a dropped package. I never thought so much to go wrong on a simple storage unit but everything that could have went wrong went wrong with this U-Haul storage and I will not be returning.

Évaluation :

5

Thank you so much for your professionalism and sincere concern for all my storage needs I will continue to return to Uhaul for ALL my storage needs if I should EVER need it again. Keep up the great work, Ladies!!!

Évaluation :

4

Just wanna say thank you for your help. Bye!

Évaluation :

5

I had problems after moving out but spoke with representative and everything taken care of great customer service will recommend to friends

Évaluation :

5

Marciela (?) i believe cause i suck at names sorry and Gricelda (?) Were the best! Honestly. Helped me out ALOT cause i just needed to hold a small amount of things for a short time and they made it really easy. Definitely dont mind coming back here if i have to again

Évaluation :

3

Very disappointed that I ended my contract at the end of the month and was still charged for the following month (Especially during these hard times)

Évaluation :

5

Na

Évaluation :

2

This facility was far from a good experience. I sadly was pulled from dorms and accepted the assistance U-Haul offered until I got back on my feet. I trust was unimpressed. I had no access to my stuff after 9am and considering everything I own was in there and I realized I could itemize certain things when I was off of work well past 9pm. Then as the experience came to an end I was moving and noticed there were ants all over my belongings. Being I am deathly allergic I had to call my sister and sister in law to move all my stuff for me. When I told the ladies at the desk they cane down to observe it was true. The first offered us to leave all objects we already had in the truck and have them bombed and pick them up the next morning but then the other woman immediately claimed "they're just sugar ants they'll be fine" as if she was bothered by us bringing to their attention something that could kill me. I ended up paying 115 a month for an experience that was by far the worst as well as to be disrespected by the staff for my concern with the items in my unit being infested with ants. Definitely need to address professionalism with the staff here.

Évaluation :

5

Fantastic Service!

Évaluation :

5

I stay with you for 11 years and never have any problems, and I never miss any payments either.

Évaluation :

5

This is the second time I had units there and I went back the second time cause its very clean and the people in the front ars very nice, when I need storage again I'm going there

Évaluation :

5

The office staff is always friendly and helpful.

Évaluation :

5

Staff was very friendly and flexible. Great experience with storage needs.

Évaluation :

5

I was pleased in the service. They took care care of us as we traveled. Thank you for your great service.

Évaluation :

5

Wish there was prorate policy, had to stay a few days into June and had to pay the entire months rate. Other than that it was a good experience.

Évaluation :

5

Amazing staff and great facility

Évaluation :

2

Item stolen Manager Gracelda was rude and very unprofessional. I moved out of the facility. Payment was due, the young man behind the counter Marco, said I owed $500. Plus. I owed for two weeks. The managet stated that I needed to fo to my bank and get a paper statement to prove that I had paid for the unit. A paper statement? I was told that "I" needed to contact the cotpotlrate office. So I xid. Spoke to coroporate office , i owex $254 Corporate stated that They see exactly what I see on the computer. Incluxing payment history. This manager is less then , well lets just say I would not jave Gracelda work for me. Eventually the young man contacted it,department. Found out their system automatically ads a month until you click on payment, then the teue balance shows. The manager Gracelda should have known this. To say the least I was pist! I have spent over $2 000 in fees to this company. U haul owes me money. They do not Repeat do not pro rate the fees. So basically you spend a lot of money for very poor service from U haul on Parkdale San Antonio, Texas Mary Britt

Évaluation :

5

I've never used a storage unit before & this experience was wonderful. Griselda & her manager were genuinely helpful-superb customer service!!!! Thank you!!!

Évaluation :

5

Marcia was great! Easy process.

Évaluation :

5

The U-Haul rep Gracielda was 110 % on her A game. Great customer service, fast service, detaile. I was in a bad mood because of the move but her awesome customer service change my mood.

Évaluation :

5

N/a

Évaluation :

5

Jennifer was so nice, knowledgeable and courteous. The transaction went real smooth. She's one of a kind.

Évaluation :

5

The clerk was so professional and nice and helpful to me.

Évaluation :

5

I love to put my things in this storage when I need to staff is excellent helpful and friendly

Évaluation :

5

Outstanding customer service

Évaluation :

5

Had no problems with U-HAUL.

Évaluation :

4

We used the facility for three years.

Évaluation :

5

I had know problem with the service and would like to thank Ethan for being very helpful

Évaluation :

4

Great experience with a 30-day free storage offer after renting a trailer.

Évaluation :

5

Facilities were easily accessible and staff was friendly.

Évaluation :

5

The representative from Uhaul was friendly and rental process was easy. Merci.

Évaluation :

5

Amazing help by both gentlemen I spoke with. Very courteous and helpful. I have and will continue to recommend the UHaul off Parkdale and any UHaul if not close to this facility. Thank you again.

Évaluation :

5

VERY NICE STORAGE FACILITY ALONG WITH A VERY FRIENDLY STAFF. I HAD A WONDERFUL EXPERIENCE AND WILL PATRONIZE IT AGAIN.

Évaluation :

5

Mr. Ryan was so helpful and had customer service. This location by far has been the best location of storage I have ever had in my traveling career.

Évaluation :

5

Great service. Very helpful

Évaluation :

5

They went above and beyond to help. If I need storage or any of my friends do I'll be more than happy to send them their way. Mr Eddy is caring and compassionate.

Évaluation :

4

Staff went above the call to help with reservation

Évaluation :

5

Very quick service, excellent location, security measures in place. Very pleased. Thanks.

Évaluation :

5

My storage was in the corner didn't have enough light but overall the place was more than awesome...

Évaluation :

1

Ethan is not very friendly. He has no people skills and no motivation for his job. When I had question he had vanilla answers and never presented other potential options or solutions.

Évaluation :

5

Very professional. The gentleman at the front counter was polite, helpful, very fast to get me what I needed. I recommend this location to anyone needing a storage unit or if you need to rent a truck.

Évaluation :

5

Ethan & Stacey were consumate professionals! They were friendly, helpful and efficient. Thank you both for being awesome!

Évaluation :

5

The staff were friendy, professional, quick and knowledgeable! I would highly recommend them!

Évaluation :

5

Great garage

Évaluation :

1

Management staff is horrible. They aren't friendly and always seem to have some threat prepared for you when they see you. We rented a total of 5 offices/1 storage and we moved the business to avoid

Évaluation :

1

new management that was put in place a few months ago is absolutely horrible. it made it an awful experience and we moved because of it. we were there for 7 months and had 5 offices and 1 storage.

Évaluation :

4

Nice especially for the age of the place

Évaluation :

5

Tom was very friendly informative and patient.

Évaluation :

5

Extremely friendly staff and efficient process

Évaluation :

3

Kept getting late notices, bills for storage unit that was vacated well within our contract date. Notified on site manager, district area manager and corporate office as this had not been cleared

Évaluation :

5

Lori was always very helpful. I will recommend this UHaul location to everyone I know.

Évaluation :

4

Started off a bit rough using this facility because of a few things stolen from my unit, but Lori got a better control of the situation and was very kind to me and made my stay better Thank You!!

Évaluation :

2

I had my storage broken into twice in a span of 2 months. Staff somehow deleted my account and I had to set up account again. I was told that my storage was moved...what?! Mobile app always had issue

Évaluation :

2

Climate control was not working.

Évaluation :

5

The staff throughout the years have been very professional and helpful. The facility well maintained and updated periodically. Thank you for GREAT service

Évaluation :

5

Helpful good staff every clean place

Évaluation :

5

Go U-Haul have a Blessed and Thankful Holiday to each and every one of the employees families and Head person in charge... I thank y'all very much...

Évaluation :

1

My reservation which was made over 5 weeks before my arrival was given away. Another words they give my unit away to someone else. Also received email stating I own them fees. Not satisfied.

Évaluation :

5

From our call to the office and arrival on-site we were met with kindness of staff that went above and beyond to assist us. Our 1st visit to the city and this staff was EXCELLENT & we'll return.

Évaluation :

1

Worst customer ever

Évaluation :

3

Would have received above if the would have checked me out properly the first time instead of me getting an email about past due account..

Évaluation :

5

Lori at the front desk was really helpful and nice!

Évaluation :

4

S.O.

Évaluation :

4

No comments

Évaluation :

1

Our unit was broken into and nothing was offered for the inconvenience. Then they lost our key for the new lock so I wasted a bunch of time with that. And we did not have 24/7 access as advertised.

Évaluation :

4

I want to commend the staff and manager, Lori, but I blame Uhaul for not adding enough surveillance. Our unit was broken into, robbed of electronics and then the culprits put another Uhaul lock on it.

Évaluation :

5

They were so helpful and friendly. Very nice people. Every area was clean and orderly. 5 stars plus!