Staff was always friendly and helpful.
MAXINE A | Expérience généraleCustomer Reviews for U-Haul Storage & Moving of Jefferson City
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The parking spaces need to be wider. The UHail van that I leased was parked in a very narrow parking space & a UHaul rental truck was parked behind it. When I backed the van out of the narrow space, I put a small scrape on the van. The UHaul rental truck should never have been parked behind the van. I should have asked the staff to move it. Instead, I had to pay an extra $150 deductible per your insurance agreement due to the damage to the van. Had the UHaul rental truck had not been parked behind the van, my accident would not have occurred. If I rent another UHaul from that location, I will have the staff pull out any vehicle for me to drive.
James RCustomer service is exceptionall!!!!
Liz MSome things are best left unsaid, no comment.
John SMy first experience with a male employee picking up boxes was great as he was very helpful and informative. When I picked up the trailer it was less of an experience. I had to load the trailer myself. Picking up a very heavy trailer with a very dirty hitch in the rain and hooking it to my vehicle with nothing to clean my hands with before getting into my vehicle. She got me checked out but was not rude but also not friendly.
David BNothing negative to say. Keep doing what you're doing.
Ryan HThere's only one thing that I do like the truck was$ 19,99 and I was charged for insurance and I already have insurance I don't think that's right
stephanie rOverall very good service. I am disappointed that you do not provide a refund for the remaining balance of days on my unit.
Gregory F | Expérience généraleThe gentleman behind the desk, barely spoke to me, just put his hand to take the key and said ok checked in will get confirmation in an email.
Paticia KThe storage unit was clean and secure. There are moving carts available in all areas with a convenient elevator. The doors are wide and automatic. We were very satisfied.
gary c | Expérience généraleThis is the third time I've used the rental services of the U-Haul Storage & Moving of Jefferson City and once I have used the storage services. This location has always been professional, responsive, and prepared every time I've used their services.
RANDY Navoid this failing business if at all possible
Scott GEverything was PERFECT! Meet & Greet smile & Customer service Attitude could not have been better. Easy access to my unit. Online payment phone App. was easy to use. Overall... Perfect
Larry H | Expérience généraleIt seemed a bit crowded, but personnel were very helpful and quickly serviced the drop off.
Shawn MI had to call to upgrade my unit before arrival because of some logistics that changed with my move and she was super helpful swapping out my reservation and making sure everything was ready to go including a backup gate code in case the original one didn't work. It was the smoothest part of my entire move and I'm so grateful for that.
Angela C | Online Move InI had used U-Haul many years ago but have been using Budget and Penske since. I chose to utilize U-Haul again and am very happy that I did. This facility went way beyond my expectations...very quick checking out the truck and even better return transaction. The truck was VERY clean and even smelled good. GREAT job U-Haul team. I will always use this location in the future. Merci.
Rodney SEvery time we rent a truck from there we have to clean the windows and windshield and most of the time the floors are not cleaned. The wipers were so dry rotted the windshield was scratched. Poor servicing of the units we rent for the price we pay. Not a good store!!!
Michael HNothing. Everything was great!
Andrew HPam was great. Professional and knowledgeable
will cThe rachet on the tire straps for the car tow dolly need lubricant on them to function easily.
Wayne MThe truck was pretty good. We used it for 6 hours. It was reasonable for the cost. Probably moved on one of the coldest days of the 2024 year. The female kept me waiting for 20 minutes but I didn't get any extra time with the truck. She was on the phone with another client. Merci.
Steven HWe had horrible customer service at the Columbia location. The website let us make reservations for a place that is just a hub and not actual trucks can be rented. I was told I was just out of luck and I guess was expected to find a different way to move. Called the Jeff city store and the manager was super nice and friendly. Helpful once we arrived at the store and let us complain and he apologized for the 2 rude employees I talked to in Columbia and on the customer service line.
Ezekiel SHave already recommended this location to several people.
David RThey guy mr hickman is great customer service
Latony SRien
rafenee jAttending agent’s customer service was very good
Larry H | Premières impressionsStored items for ~ 1-year. The multiple times we stopped to check on things, all was good, with staff being polite and helpful. When it came time to remove the items, the staff was again - helpful. Overall, U-Haul Ellis Blvd exceeded expectations.
Bruce M | Expérience généraleGood experience ...
Anthony T | Expérience généraleExcellent service.. Manager was friendly, knowledgeable and very helpful.
Anthony TThe gentleman was extremely helpful and explained everything to me. I would absolutely recommend.
Clara EBed door was stuck because it was 29 degrees.
Timothy FI notified the staff that the ratcheting mechanism for the tow dolly needed lubrication.
Steve FIt was Excellent service!!!!
Martina B | Premières impressionsThe staff went above and beyond what we expected to make sure we were satisfied. Our UHaul truck performed perfectly.
linda cKind and understanding I had accidentally left the dolly at our new house and was patient and let me bring back the dolly without hesitation or questions. Awesome experience.
Thomas HNot sure what you could do because it was a great experience!
George GShout out to the lady running the show in there on Saturday 12/10. She was very friendly and helped us get our reserved truck without any issues. 10/10 will use again.
Cordero PPamela was very courteous and friendly. She also let us know that what we were planing to move wouldn't fit in the trailer we originally wanted to rent. Very helpful!!
Bryan CGreat staff at this U-haul facility
John W | Expérience généraleIt took me a really long time to check out the truck on my phone. Mostly because I had an out of state license which I had already registered on the site before
DONALD AThere was no one available at the drop off location!
Debra BOverall experience was good. Pamela did a great job, pleasant and informative. Had the equipment I was looking for and easy to get.
michael cThe renting experience was great.
Dawn SThere were a couple of things I noticed, first, the halls/doorways are a bit narrow, a lot of maneuvering the cart around to get around the corners and through the doorways but with some maneuvering it can be done. Also, there are signs posted that say " if you don't check out upon leaving access will be denied on your next visit." I did push the button for assistance to "check out", it was during office hours, and I could hear someone talking upstairs before I left my unit, but no one answered the call button so I'm not sure what happened there. I was not denied access the next day either so who knows why that is posted. Nice, clean facility overall, just waiting on the confirmation that I am not going to get a bill because I was moved out the day before my bill was due and have been told by two people that I would receive a confirmation email. For now, I will save the survey email I guess.
Gail H | Expérience généraleBest U-Haul I've ever been too. Customer service is a 10/10.
Jeffrey GRien
VSSVENKATA RExcellent location and staff is very patient
Robert TNothing I can think of. The experience was a win/win as far as I'm concerned.
Timothy FThank you so much for everything, you guys are a life saver!!
Anna PI told the staff member about the condition of the floor of the trailer and he didn't seem interested.
JOSEPH PLooks like you need a bigger lot. Very crowded and difficult to enter from a busy road.
Eugene NThat guy in the evening is very rude and needs a customer service class. But the brown guy that helped me was very kind and I appreciate that.
Quenika MGood place
RICKY C | Expérience généraleAs always the poor people who work there are too few and too busy there for 1 person in office. Gentleman was pleasant but too many things needed of him from 4 other people waiting.
kelly bMake the rental a little cheaper. Great customer service at this location.
William HI always go to this location for my rentals. Owner (Chantel) is very easy going and nice to work with.
Ognjen GI think a reminder via text or call when it is near the scheduled return time, perhaps 1 hour before, would be very helpful.
Shawn RWater leaked inside the storage shed and ruined two mattresses and a box spring. Also ruined a wedding canvas that was our guest book. My fault for not getting insurance, but the unit should have been maintained to where water would not get into the unit. Would not use these units again.
JAYME H | Expérience généraleOn the two wheels car halder that i rented work very well for myself thank you for being there at the time i needed it thank you again
jerome lIt has good customer service
GERALD MThe policy to not refund extra gas is barbaric. I put $94 in the tank and that was $50 unused for my trip. Being told I'm shit out of luck by your GM on Ellis in Jefferson City. This day and age it is simple how to calculate how much I'm owed. Your policy needs updating, otherwise you're continuing to steal from your customers!
Sarah SWe have no complaints about the service. Pam was very helpful and informative.
Gerome HExcellent service à la clientèle. The truck was very clean and ready for us on time.
Penny SFantastic and safe.
ALEX S | Premières impressionsThe building was clean on move in. I rented the building for about three years and there was a lot of dust accumulation on my furniture in that time. Mud dabber nests were inside the unit and it looked like the roof might have leaked at one time. After the first year, rent seemed to increase about $25/month/year. I decided buying a used shipping container was cheaper in the long run
TODD H | Expérience généraleEveryone is always so helpful there. Kept my things for over a year and everything came out exactly how they went in. The units are very clean.
Rebecca K | Expérience généraleMy husband and I were well pleased with the manner in which our vehicle was stored and kept. We are safely back in Texas and drove our vehicle with no problems. Thank You Dannetta Hollins.
Dannetta H | Expérience généraleThe small issues were addressed and I enjoyed the peace of mind knowing that I'm stuff was safe!
Hershe S | Expérience généraleThe owner Pam has been the best experience I've had with U-haul. She was very helpful with resolving any of my questions or troubles. Definitely the U-haul i will be using ing the future. Pam definitely needs to be recognized for her services!
Joseph H | Premières impressionsfacility is run down with spider webs bugs roaches and bathrooms are always dirty with no supplies in them!!! staff is rude and ignorant and manager guy is clueless on service dog laws and made threats to me about my dog! needs new management asap!!
Sarah D | Expérience généraleGreat.
Rachelle D | Online Move InGreat service all the way around
Letarsha P | Premières impressionsGood value for the money. Well maintained facility.
DEBBIE C | Premières impressionsThe people we pleasure to talk with have always been very courteous & helpful. Thank you, Derick & Debra Gipson
Derick G | Expérience généraleI recently last year September 2022 lost my grandmother. She was ALWAYS on time with her storage and was never late even if she wanted to be late. After going through hard times with her, a relative was supposed to be responsible for her storage and I'm assuming forgot about it. I was thinking one day "grandmas storage" called and someone told me it was up for auction. I immediately Got details from the office on how to get her storage back and they explained I could bid on it. Long story short was able to connect with the Store Manager Chandell and he was absolutely understanding and stayed connected with me to pay what I bid for and to get the name transferred over to me, etc. The amount of genuine communication but respect for this location goes a long way. Chandell, thank you for all you did to help me out. One things for sure, I'm sure you understood my importance of not losing anything that was sentimental to my Grandmother after losing her. Thanks for the 1st month of storage free as well. Thanks for your teams support as well. You guys are more than the best, Natasha
Natasha W | Premières impressionsI had a great experience with U-HAUL Storage and if the need arises again they will be called.
MARY M | Expérience généraleFences are easily climbed over. We Had one break in while renting
Janice L | Expérience généraleThe attendant in the facility was super helpful on 2/17. Helped me with some broken glass let me use the restroom he saved the day!!!
Jason B | Expérience généraleVery nice facility and all employees were very kind and helpful. Really liked the access to my unit 24/7. Thank you
ERIC B | Expérience généraleThe staff is easy to work with and the storage facilities are actually really nice just wish they would stay open 24 hours or at least later
Ken G | Premières impressionsGREAT!
Dean W | Expérience généraleAucun
Beth Y | Premières impressionsThe staff at the Ellis Jefferson City location are the best!!
DWIGHT J | Expérience généraleFriendly and helpful
Tamika D | Expérience généraleI would definitely recommend this location for any storage needs. Chris and the team are great people. Had my unit for a few months and was able to switch mid-rental to a climate controlled unit no questions asked.
RUBY F | Expérience généraleGreat experience. Needed one at the last minute due to a house fire. It was so easy to make the reservation online. I received the gate code and was told there would be a lock in the unit. Awesome customer service.
Barbara P | Expérience généraleNEEDS BE CLEANER IVE SEEN BUGS SPIDER WEBS DEAD ROACHES. GOT HARASSED ABOUT MY SERVICE DOG DEMANDING SHE WEARS VEST WHICH SHE IS NOT REQUIRED
Sarah D | Premières impressionsThe people working there were friendly, attentive, well prepared and helpful. IMO a testament to good management
Donovan D | Expérience généraleThe communication was not good
Salena F | Expérience généraleMaintenance of the inside storage not as good as when we first rented space. The autos and other things stored behind the building are becoming eyesores and make it hard sometimes to turn your vehicle around. They also make it look run down and unsafe even though it is fenced off. This is the only way to access the 2nd floor storage and should be kept up better.
Mary W | Expérience généraleIt was difficult to keep putting in code up front and then getting access to elevator Unit wasn’t REAL SECURE netting above wasn’t a solid piece Looks like someone had broke into unit from above
Loria F | Premières impressionsChandell was very helpful....
Roxanne R | Premières impressionsReally great folks! Friendly and helpful and very efficient. They got me in and out without a problem!
James B | Expérience généralePam has been wonderful to my mother over the years that she has rented from her. Thank you for your help in storing her items!
Kari W | Expérience généraleUhaul advertising that they have security cameras when in fact they only have cameras for the inside storage units and not the self storage, as many of us learned this past week when several where broken into after hours leading to thousands of dollars in stolen items.
HAROLD S | Expérience généraleU-Haul Storage met my needs and expectations 100 %. It was easily accessible, clean and the staff was very helpful, friendly and understanding of my needs. My storage items where there two years and were in the same condition as when I place them in the unit.
Doris B | Expérience généraleThe manager was a blessing forgot his name but when I rented the Unit I was going though a lot his kindness was outstanding had no problems with this company and would definitely rent from them again if needed
Charlene B | Expérience généraleI rented in Fairland Oklahoma going to Jefferson City. I got the trailer and didn't realize the lights were not working properly. When I got to Jefferson City I was told it's cheaper to keep the trailer rather than rent a storage. Apparently I was untitled to free storage for thirty day but kept paying for the trailer because I was told it was cheaper.
Doug M | Premières impressionsU-haul storage provided great service, however, for the price I expected a larger storage area.
Kevin K | Expérience généraleThe staff gets an excellent rating. They were always friendly and went above and beyond anytime I asked a question.My only problem was two times the code did not work to get into my storage unit. The staff solved the problem but I had to call because it was after office hours. So the only reason I didn't give an excellent is because of the code issues. Both times I had people with me and we were going to move some items and they Had to wait.
Rita S | Expérience généraleBest Customer Service, Hands Down
Stacey H | Expérience généraleParking lot where l stored my Jeep was never scraped at two different times when it snowed. I called the office on two occasions to take care of the snow so l can have easy access to my Jeep; manager promised to clear snow but did not keep his promise. I had to physically come to my Jeep and cleared out the snow around it so l can go back and forth the gated parking lot. I was disappointed, hence hoping management will quickly fix this problem for future customers.
ARTHUR S | Expérience généraleThe office staff was awesome. I really felt she had my best interest at heart and treated me like a friend and not just a customer.
FRANCES S | Premières impressionsVery friendly and helpful.
SHERRI C | Premières impressionsThe staff were always kind and very accommodating. I will use the facility again in the future.
MARJORIE P | Expérience généraleThe man that works at the office in Jefferson city was rude and acted like he was put out when I asked him to take the lock off my unit.
Elizabeth M | Online Move InExtremely well managed Friendly staff
JR M | Premières impressionsThe facility and people are great. I can't say the same for the rules. I purchased some moving boxes and then didn't need them. They had never been unfolded. It was less than a week after I made the purchase and tried to return them. In the process of moving, I couldn't locate a receipt. The boxes had obviously never been used. The manager tried to look up the sale and the system didn't go back longer than a week. Really? Not acceptable. So I ended up having boxes I didn't need or use.
Ray K | Expérience généraleLocating unit was not simple or easy. Leaves and debris present in unit, likely the result of a large gap under the door (hopefully that's all). Also a rat(?) trap present … raising concerns about rodent problems at the site, and that large door gap
Christopher H | Online Move InOnly negative, was that, at times, the main gate was open.
Kathy P | Expérience généraleloved the place will return someday.
SCOTT F | Expérience généraleVery happy and satisfied
kimberly t | Expérience générale.
Vic J | Expérience généraleVery friendly and professional staff!
Robyn N | Expérience généraleMy first time using them but it was a very comfortable first time experience just going through the door.
MARY M | Premières impressionsEveryone in the Jefferson City office were professional, friendly and very helpful. It's nice to go into a business knowing that someone loves their job. I would like to thank Christina Washington, for being such a blessing during my stressful moving situation.
annie r | Premières impressionsThe staff here was very professional, friendly, and very customer service oriented.
RANDY N | Expérience généraleKristina was very helpful and pleasant to work with. Nice Lady!
Gregory F | Premières impressionsThe staff was of a quality that I see less and less. They listened, were efficient, offered advice, walked me through the process of turning in my trailer and obtaining a storage unit. Add smiles and friendly attitude. This was a unique experience in today's world following a long adventure on a thousand miles of highway. Simply excellent.
Homer M | Premières impressionsLike the access hours, staff was very helpful, and location is great for me. The hill to access the unit is an annoyance, but I shouldn't have it for the potential snow and ice.
Andrew M | Premières impressionsMy poor ratings are because I rented online. Online description was a room. 10x25?x8. With free lock promotion. I got there to find out it was a parking space. I am filing for a refund
Margo L | Online Move InThe first guy I spoke with was new and didn't know what he was doing. The older lady was extremely rude to me when I was in there and was extremely rude to my wife and her mother when they were having issues with the gate code not working. My storage unit also allowed rain water in and damaged multiple items and several boxes. The storage unit also had oil stains which thankfully only got on the bottom of boxes and not on any furniture. I would NEVER recommend any U-Haul based purely on the lack of customer service that I had received. You could tell that the employees hated their jobs. Sad.
Justin M | Expérience généraleStorage unit leaked rain water...
Paul M | Expérience généraleI gave a "below average" rating because the access gate was broken during my first visit to my locker. That should never happen. The gate should be periodically serviced, tested and well maintained in order for customers to access their belongings.
Tara J | Premières impressionsGates and doors where constantly broke and left open. Seriously there is a spider problem at this location. I got my property out as soon as I could. Would have rented for much longer but felt very unsecure.
Timothy S | Expérience généraleThe location and availability was perfect; the access is easy; and the building and units are very nice and reassuring. The staff here has been very professional and helpful with every aspect of providing me information, setup, and assistance.
RANDY N | Premières impressionsThank you for working with Boys & Girls CLUB the last couple of years!
Boys a | Premières impressionsMy answers to this survey apply only to my 5x5' climate-controlled storage unit (#2320). I had a 10x20' non-climate-controlled unit (#162) rented through this same U-Haul location, and discovered yesterday when emptying both units that in unit #162, i had water-damaged furniture & boxes of household items. Fortunately, i had elected to have insurance through U-Haul on the contents in this unit & will be making contact today.
JEANE T | Expérience généraleI first made my reservation online and when I went to pick up a lock and paperwork, I was not in the system. Then it took about an hour in the office to make a new reservation in person. I was then told my code for the gate would not work for 24hrs. So, I had to come back the next weekend. When I pulled up to the gate, the code did not work, the intercom button did not work, so I had to call. They again, could not find me in the system. Even though I had all of my paperwork.... I was asked to come up to the main office. Took another 20 minutes to make another, new reservation. I never got an apology or anything. Very poor customer service.
Morgan J | Premières impressionsExceptional staff and services made sure all my needs where covered and worked with me they all my circumstances.Excellent place to choose
Brittany P | Expérience généraleThere was a definite process to access my unit but no email was sent to me to explain that when I set it up online. I was supposed to access a particular driveway and put codes in at certain places. Luckily it was during open hours and an attendant was there or I would not have been able to get in. A map of the units and instructions was necessary.
Audrey M | Online Move InThere was a strange man at the storage area following us around when we went to drop stuff off. He was apparently living in the storage unit bathroom
GLYN H | Premières impressionsThe staff member who helped me was very kind & helpful.
JEANE T | Premières impressionsExcellent facility, friendly helpful staff. Clean storage area with a much appreciated bathroom available. A dumpster in the storage area would have been nice to have access to. I would only rent from this facility in Jefferson city. Other facility staff in the Jefferson city area were not as friendly or helpful.
MARK T | Expérience généraleBelow POOR!!!! Manager Chandell lied about 24/7 max security property with camera surveillance as the camera system where I was put "was not working." Homeless people walked the property freely living in their units their presence acknowledged by Chandell, office staff and maintenance!! Entire staff also knowingly acknowlwdge MANY issues with locks AFTER my unit was robbed!! Maintenance claimed they checked doors nightly. Never saw maintenance on prperty. I was not give the U-Haul required lease agreement that would have provided insurance for my stolen belongings but insted moved in under an old driver licence with no signatures which denied my claim with Republic Western by representitive (John) even before the police report was made availabe. Becky Hall claimed to look into my situation and lied about calling me back claiming she had written down a wrong number! Which would have been availabe had the proper lease agreement been provided! Family heirlooms, safe full of legal and financial documents as well as MANY personal items GONE!! Shame on you U-Haul of Jefferson City Missouri off Ellis Blvd!! Further action being taken as NOT one UHaul representive has stepped up to the plate as a result of this!!
Teresa C | Expérience généraleI would recommend U-Haul Storage to any person.
Jason D | Online Move InI felt very valued as a customer. The storage facility was very well maintained and easily accessible. The storage facility attendant is often visible and I felt secure while there.
Delores C | Expérience généraleExcellent employees Mr. Darnell, Ms. Amy, &nd Mrs. Pam are all great experienced knowledgeable and friendly very customer service friendly offers additional items at point of sale awesome
vicky a | Expérience généraleThe nicest lady at check in. Very knowledgeable and helpful. I had no clue what I was doing when renting a storage unit and she answered all my questions before I even asked them.
Melissa F | Premières impressionsTold staff members 2 times to take off the extra charges and never did.
Amy R | Expérience généraleEven through a tornado my stuff was still safe in their storage facility. Very easy to deal with. Reasonably priced and great staff too!
Aaron M | Expérience généraleThe person that helped me the day of my move when i rented the uhual truck was very helpful, kind, and able to answer all of my questions with no hesitation..The gentleman name that helped me was mr.Hicks..on march 27, 2020..He works at the ellis blvd office in jefferson city,mo..thank you for your survice!!
Freedra T | Expérience généralehad minor problem with entry gate ... staff handled it well and was very pleasant in the process. despite the terrible weather, it was a pretty good experience thanks to the them... thumbs up ...
Anthony T | Premières impressionsThe system was down but the associates still took care of me and all my needs
amari s | Premières impressionsPam with Jefferson City Mo location has been awesome throughout the years that I have been there. I have recommended the location to both family and friends throughout the years. Even when the tornado hit the service was great.
Amy C | Expérience généraleThe lady that helped me yesterday was amazing! 10/10 will continue business here!
Elizabeth C | Premières impressionsAs you can see, I have used U-Haul in several moves and will continue to do so. Thank-you U-Haul family in Garden Grove, CA, Williamsburg,VA and Jefferson City,MO.
mildred w | Expérience généraleLady working was horribly rude disrespectable and should be fired I can't believe she has a job in customer service then she gave me a lock to put on my storage I put it on and there were no keys I
Gina H | Premières impressionsVery helpful
Antonio S | Expérience généraleGreat crew..very convenient..
Niwantha E | Premières impressionsFelt very welcomed and everything was explained very well. Friendly and helpful staff.
cherily h | Premières impressionsThank you for providing us with excellent storage space.
robert b | Expérience généraleCourteous and efficient.
CHARLES C | Premières impressionsVery helpful and accommodating. Thank you!!!
micheal C | Premières impressionsAlways so great to work with, Pam is awesome!!!
Liesel F | Premières impressionsNEED MORE WORKERS!!
Sharon G | Premières impressionsThank for the quality customer service
MAY D | Expérience généraleEven with recent Tornado Event the local Team took care of getting customers access quickly.
Mike D | Expérience généraleD-Mc was great after the Tornado... Super Job in handling everything. Merci
LYNN T | Expérience généraleI am a person that was hit by the storms in Jefferson City and the office and U Haul has been great in helping the community. I fortune that I didn't lose everything and had a place to store them.
lora q | Premières impressionsThe level of support and guidance we received after the tornado was extremely helpful, especially given that I was out of town for work. My wife and I will be forever grateful for the experience.
JORDAN O | Expérience générale......
steven w | Expérience généraleOnly used three days on new month before I moved out. A bit of a refund would have been appreciated. But whatever.
Rick W | Expérience généraleOffice could stay open longer.
BART I | Expérience généraleExcellent customer service my facility manager.
Gwendolyn K | Expérience généraleIt wasn’t an easy process since I haven’t gotten a storage unit before but the service was nice.
Delon B | Premières impressionsThis location is extremely under staffed there is only one woman ever working and trying to do everything by herself, check in and out equipment, rent units, take payments etc, the wait is horrible..
Bob K | Expérience généraleWe had a horrible time getting items in and out because the staff would always park uhauls at front door of facility.
CHRISTINE S | Expérience généraleI was a customer for a year and a half. Several issues with management, and using my debit card without authorization! I spoke w the manager they kept charging my card even after I asked them not to!
Carrie J | Expérience généraleGREAT PLACE
LINDSAY & | Expérience généraleI was impressed with the facilities cleanliness and security. Amy was very helpful and patient, and made sure that I made a rational choice of unit. I would recommend this place to anyone.
Barbara D | Premières impressionsThe past 15 years has been great, due to the wonderful, and professional service we received working with Pamela Gentry. Thank you so much Pam!!
COLE C | Expérience généraleDominique and team are first-rate!
Amanda Y | Expérience généraleThey worked wit me real well and never stopped calling and made sure my stuff didn’t get Auctioned off thanks
TONISH F | Expérience généraleENTIRE STAFF ARE FRIENDLY & HELPFUL. PAM TOLD ME HOW TO CONTACT CORP OFFICE WHEN 80 % OF MY THINGS WERE RUINED BC THE ROOF OF MY UNIT LEAKED. ONLY COMPLAINT: TRIED TO CONTACT CORP MULTI X'S WO SUCCESS
HAROLD S | Expérience généraleManager has Great customer service skills and his employees.
Gwendolyn K | Premières impressionsQuik, efgicient and proffessional.
William W | Premières impressionsGreat location. Staff always busy. On the phone or waiting to be helped . I have used this facility before.
Gilbert P | Expérience généraleGreat experience. The lady that use to be the manager is always pleasant and helpful. I would rent from her anytime.
Carmella B | Expérience généraleI love the convenience of being able to have access to my belongings
WARDELL C | Expérience généraleWe look forward to doing business with U-Haul at Ellis Boulevard. The site is convenient, trucks and units are always clean, and most of all, the service by Pamela Gentry is friendly and efficient!
John T | Expérience généraleGreat experience
LeAnn K | Expérience généraleAll was great.
Helen G | Expérience généraleThe manager Dominique, did a fantastic job helping me during my move, he was helpful respectful and provided excellent customer service.
jamillah g | Expérience généraleI rented a storage unit at this location for close to three years, and the service I’ve received from Pam and other staff members has been nothing but top notch.
KARL E | Expérience généraleGreat location and very pleased with staff
Sonia M | Expérience généraleVery good customer service ... very helpful and understanding . Merci
Destiny L | Expérience généraleVery friendly and helpful
Mona D | Expérience généraleMany pests. Bait trap killed one mouse. Mouse droppings/pee everywhere. Mouse chewed through mattress protector so tons of brown recluse babies on/in mattress. Furniture stunk. Lost most belongings.
Rochelle L | Expérience généraleThe new manager Dominique Maxwell is rude and hateful and is the reason I moved my stuff to another storage facility that is not uhaul.
James S | Expérience généraleIt was a bonus to get the storage unit free for one month.
jose g | Expérience généraleGood experience. Pamela Gentry was exceptionally helpful as always!
John T | Expérience générale