Great experience
Samantha FCustomer Reviews for U-Haul at Peachtree Rd
Testimonials From Recent Customers
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Over charged me! Payed 100 for 2 hours and less than 15 miles
Jye HIf you got attend by Tiwannie R you fuck up this lady do not have the morals to be a in a service desk totally disrespectfull and unwilling to help... in returning "Jared S" DIFFERENT THING he sweet and attentive
Yosajhandi AThe manager was very helpful and professional and very informative and very customer oriented I would like to Thank her professional.
Habtom AAll the uhaul team members were very professional and had excellent customer service at the Brookhaven Ga location across from total wine
amita hThere was a problem with the fuel gauge. I took a picture when I picked the truck up to show the measurement listed was incorrect and I filled the tank completely up before I returned it. I made the representative aware and they still charged me additional fees.
donnell lExcellent service, quick and easy. Will be back!
Jessica KThe app was not accurate for the "skip the line" process. Still made me go inside and wait in line. However, no one was even there to begin with. Waited outside for 15 mins before someone came. And then when I followed her in, she tended to another customer as I waited. The app process was not dependable and when she checked me in, she said my info wasn't in the system even though I received a text and email showing rental was processed.
Juan HThis is not in reference to the specific location, but y'all need to stop ripping people off on these prices and making us book three days for a big truck that we didn't even need for more than one day. That's stupid.
Jasmine BAgent was phenomenal. Promote her!
NICHOLAS EThis location is right around the block from where I live and I stage property so I rent the Econoline van a lot. Tiwanee Ross is the BEST. She is friendly and knows her stuff. Its great to see a familiar face everytime I rent.
Cynthia GAttitude of staff
Jaydev DManager refused u haul certificate. Although it was good. Manager locks door during business hours, refused to give me a receipt, doesn't do her job
CHIARA CCheck in was quick and easy. Much improved from my last rental.
David RPersonnel were great and made the rental easy. Very professional.
Richard AExcellent service at Brookhaven location. Fortement recommandé!
LUIS CWonderful staff at the Brookhaven location on Peachtree Road!
Melissa JThe woman running the Peachtree Rd location is an artist at multitasking. She was taking care of multiple customers (at one point more than a dozen people) efficiently and pleasantly.
William BTiana was excellent in helping. She was very professional and had a smile on her face. She seemed please to be helping me. Excellent service à la clientèle.
Paula MThe staff is great.
Bryan DPlease have the trucks/vans filled with at least some gas. My van was on empty when I picked it up.
Karen Lpersonnel had "attitude", final charge higher than receipt amount!
Jeffrey WOvercharging
majid gIve been using this location for about 15 years, twice a month and enjoy my interactions every time I visit. Tiwannie always makes me feel valued and appreciated. Greets me with a smile as I observe her doing with each customer coming through the door. When she is away Randy is always fast to step in and get things done. My hat goes off to both for such great service!
CARY MRude employees who don’t care.
CONNOR FChecking in was a nuisance even though I had already done it on line. Asking for a selfie of me was not necessary (you know my license), and I feel it needlessly intrudes on customer privacy for no good reason. I also failed to see the need for a second contact person to add to the reservation. One is more than enough for someone with a credit card and major credit card. Rental car companies, renting out vehicles far more expensive than a van, don't need that and neither does U-Haul. To be honest this process really dissuades me from doing so again.
George SVery disappointed. Was rented a unit with a check engine light. Told staff and asked for a replacement and was dismissed twice. Felt completely ignored and treated as a nuisance. Will not be using this office again
Thomas BWe had a res at the piedmont location for 10am-2 pm, but knew we were running late. We tried to call twice, but no one picked up. We got there at 11, and there was no truck available. Either you need to answer the phones, or you need to guarantee your credit card backed reservations for the duration of the reserved time.
Evin GThe staff is very friendly and helpful, they answered all my questions.
Lesly DOne issue was when we returned the trailer. The woman had all the lights off 10 minutes before closing so the place looked closed. She would not get out of her chair and told me to drive the trailer around back and unhook it myself. They way she said it was very rude. I have rented u-hauls for years and have never had an inceident this bad.
John GThe lady sitting at front desk needs serious lessons in customer service and the language she uses to talk to customers. Dude is not how you address your customers. The gentleman installing the hitch was great. They forgot to put the hitch ball and he did it right away
Karanvir VGreat Customer Service
Eva MThe furniture pads I reserved were not available. Traffic at location is a nightmare.
Daniel FThe mileage and gas level were off when I received the vehicle. Luckily I took pictures because I was going to be wrongly charged. The employee saw the pictures on my phone with time stamp.. acknowledged that I was right and the charges weren't accurate but said there was nothing they could do. Then they told me to call customer service. Horrible service. Horrible processes.
KEVONTE MFriendly and professional
Fonda SFinally someone at U-Haul with good customer service skills! The van didn't smell like a dead body was stored there or someone who never bathed. A good experience this time!
Marc BManagement team here is better than ever Check in was a breeze and at checkout, the guys came out and did a great job checking us out and cleaning the interior Really helpful
KENNETH GOne staff member didn't know how to disconnect the dolly causing a riff between "HER" and the only male employee on site.
Richard BAny time I have dealt with this location they have been nothing but accommodating. My negative review is purely for the service (or lack there of) provided by the Auburn, AL branch.
Jared Scharged me for insurance when i did not ask for it - unacceptable uhaul billing
allan WEverything perfect EXCEPT van was VERY banged up (it had your stickers all over) The one that was a problem was the sliding door damage. It was very difficult to open & always have a 'open door' warning light. A van can be banged up, but that door should have been fixed before ever being rented
Jeffrey LCheck engine was on when I picked up truck.
CLARENCE GIt was ok, the truck had trash in it and the right tail light didn't work. It was easy to process, pick up, and drop off. I would recommend for that.
GREG MI rented a U-Haul and I booked everything at 5:00 my pick up time was at 6:45 and when I got to the location the van wasn’t there I then called customer they switch me into a 15 inch truck go their with the rental agreement and the key wasn’t inside the boxes
Rachale KSomeone cancelled my reservation at the brookhaven location even tho i had email and text reservation. So rude. We ended up making 2 trips in a van instead of one… will never rent from here again.. lady who we talked to did NOT provide a solution, i had to ask.. well how can you help? I need aomething? Cant you be a problem solver? Then she offered a van. Horrible all around
brian MThe central distribution office mixed up our reservation, but the local agent fixed everything. She was very efficient and helpful. They need to better coordinate.
ALAN AThe Truck was no good brakes was bad and shaking and loud noisy engine but the customer service was excellent and very helpful
Edward WThe location charged me for an extra day of rental when I returned it on time. This is scam and not acceptable.
Frank HYou are always friendly & helpful
Brent PThe original pick up,site at 6159 Roswell Rd Sandy Springs, GA 30328 Was horrible, they did not have the trailer that was reserved and contracted. One of the fellows was just rude.
Salem Ddrove extra miles and was charged accordingly. returned the truck with 1/4 tank more than when i picked it up and got no credit. not even a thank you!
David RI didn't catch his name, but the young man working yesterday morning at the Brookhaven location for my pick-up and drop-off was extremely nice and helpful! Will rent there again!
Kristin R