Great service
DAVID MCustomer Reviews for U-Haul at South Cobb Pkwy
Testimonials From Recent Customers
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There is no better UHaul operation. If you are not recognizing this operation in some meaningful way, you don't need to recognize any location.
JEFFREY BRien
LORIE BWas assigned a truck that had the check engine light on and I don't think the AC was working. Gentleman at the counter was very good in reassigning me into a good truck quickly when I talked to him
BRUCE OI was helped effectively and the location was very well positioned.
ERICA AThis is one of the best run locations I’ve been to
CARL RRien
GERRARD EStaff on site were very helpful - they helped change the ball on my truck and change it back again - all very good - marred by the fact I have been called and emailed saying I had not dropped the trailer back - do not know whether it was a system error or input error or staff did not enter my return
JAMES FDo a better job inspection
JERROLD LGood experience
ANDREW Dvery charp people
MARCO CGood service thank you
NELSON HI always use this location since it is 3,5 miles from my house. The staff are always helpful and the parking lot is easy to enter from either side of the property.
ERIC Ss/o
TRACY MExcellent customer service
SAMUEL BSuggestion for UHAUL - truck had 15/16 gas when we got. We filled 16/16. Would have liked to have received a small refund for the extra gas. Another transportation rental entity does this. Otherwise, for next customer, highly recommend UHAUL for your needs.
MICHELLE ZThe employee was extremely helpful. I forgot his name, I believe skinnier Asian/hispanic guy. All employees were good but he was extra helpful in helping me with the trailer.
Ryan Bfriendly clean easy to get to - great experience.
ROBERT GJay made the pickup/drop off process quick and easy. Very professional.
Matt OAny possibility of giving me a discount code for my future rental?
Sherwan SOnly 1 person working with long line of customers. Moving blankets we ordered were not in there.
Mitch WThe staff were EXCELLENT - ALL OF THEM
RAYMOND SEverything was quick and easy!
Georgette SRecent said return by 6pm and office was closed by 5pm, which made return more complicated. Staff was not engaged with us at all. Truck only had half a tank of gas - Very lackluster experience. Given that U-Haul has higher prices than competitors in town, the value proposition just isn't there
MATTHEW BHave a larger staff. Wait times were long.
HOWARD BStaff was fantastic! Friendly and very helpful
LYNN JThe staff were great to work with our needs they went above and beyond. The equipment could use some maintenance other than that good experience
JESSE CExcellent service à la clientèle
ALETHEA GGreat customer service. Great equipment
ALETHEA GI was told I would not be charged for going over my mileage and I was just charged 70 something dollars.
Dora BVery easy process. John at the 543 Cobbway location was very easy going, flexible, and provided great customer service.
SHARRA SYou are the best
ABDOUL DThe crew not helpful. They just hand you the keys and send you to find your truck. They don't show you how to do anything. On return, they just take your key and say a bill will be mailed to you. The experience is poor compared to a car rental car company.
PAUL ZNice customer service definitely will recommend
GERSON GMy check-out person "Malik J" was literally hitting his vape as he was checking me out. It didn't make it better it was clear he didn't wanna be there just rolled out of bed. Won't be back!
TIANA RGood experience
KEITH BVery nice staff ,knowledgeable and helpful
TONY MCustomer service was excellent.
SONIA FThe location and ability to do Mobile pick up was great. However, I reserved a cargo van and they had to switch it to a 10 foot truck because they are having issues with the cargo van which made it much more difficult to drive. Also when I went to pick up the truck, the application on my phone wasn't working properly on U-Haul's end. The customer service lady I spoke with was very helpful. When I started the truck, it had a tire pressure warning light on the odometer and on the right side of the dash the tires all looked fine, but I feel that should've been found out before they allowed someone to rent out the truck. But it ended up costing about $120 after all the fees, which is a lot more than the $20 that is advertised on the side of the trucks.
Kristen WManager is a real pro. Had us in/out with 4 trailers in a blink. Return was also quick and painless.
FRANKLIN JGreat service,thank u so much.
OTMANE HWe reserved a 10' truck and a tow dolly to drive to FL in advance. When we arrived to pick up the equipment, the tow dolly lights were not working so we had to wait around while the employee tinkered with it and then ultimately decided to switch it out. While driving, the truck kept pulling to the right and with the tow dolly attached it was unstable at speeds above 40mph. So an 8 hour drive turned into a 12 hour drive. All equipment should be tested prior to rental and these were not.
JASON HThe employees at the location were helpful and friendly.
Kristine MIt was good
LAWRENCE PUpon returning the trailer, it was raining outside and it was three minutes before the opening time. I met an employee who walked inside in and told me just to leave the trailer and didn't offer to actually help me disconnect it from my truck. That to me was very poor customer service.
CRAIG CThe truck I rented ran very rough and drove very loosely. I was not comfortable driving it and I have driven everything from a motorcycle to an 18-wheeler. While it did "run" and the guy at the store implied "well, it worked" I have had much better equipment from this location for many years. I am disappointed.
SECRET HMileage was jacked up because I had to go to multiple storage unit because the one I reserved was in use
Tavoris N | Expérience généraleWhen it comes to customer service, the staff members were excellent. I would like to thank Mr. Lambert his act of kindness and his words of encouragement he showed to me during a very difficult time. I really appreciate everything.
JONATHAN B | Expérience généraleWilliam and Amanda were great and handled everything like pros.
JONATHAN B | Premières impressionsOver the top customer experience all around!
Beverly R | Premières impressionsOutstanding service and friendly staff.
Dora S | Premières impressions