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PHILLIP TCustomer Reviews for U-Haul at Western Ave
Testimonials From Recent Customers
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Customer service sucked and they tried to charge me extra and if I had drop.off early they were gonna charge a 20$ storage fee because I drop off a day early. So didn't understand why they wanted to charge me extra for the right day.Bad service
Aretha MMake it a little bit easier for customers to drop off. Easier huh
aretha eFast friendly service. I was a last minute walk in and they were able to accommodate me within minutes. Very greatful for team at this location
BRUCE BEverything worked fine great staff
Tony JVery good
Charles MDelay was great assistance!
Brieann BTruck was clean but smelt like mildew in the driver and passenger area
Cymone ALe service à la clientèle était génial. Vehicle ran smoothly. Easy return.
Mitchell AI thought I had arranged to drop off on Crenshaw Blvd in LA, not realizing that there was a location right in Santa Monica. I stopped there and was told that I had to go to the Western Ave. location to drop off or it would cost me "a whole lot of money." That was a pain. When I originally made the reservation, I located the Crenshaw location, but not the Santa Monica one. It should have been suggested to me.
Douglas OThe customer service was great!
Ladarrell DThat truck tt1629 is in real bad mechanical shape.the front end is real bad the front dusc brakes needs to be replaced it vibrates whenever you apply the brakes.the universal joints needs to be replaced too.that truck is a safety hazard.beware
MARK JYou are doing great.
TED SExcellent customer service
Christine NI was upset to learn that I could not be reimbursed for the severe gas overage I provided. The gas level was slightly above half when I picked the truck up and I returned in on full. I'm so used to the trucks being on full when I rent them that I returned it on full by good habits.
Vanetta SFix your app. Not easy to use
Jose DDelroy was the best ,he was working by his self ,got everyone ,out ,was very professional
Janice LGreat Manager Great team
Paul WThis site is always prepared with helpful staff
Judith SThis location has great employees, but doing everything by themselves.
Jean ACustomer service was above and beyond!!!
JUSTIN DEverything went well thank you
dino rIt was an easy process to pick up and drop off the tow dolly we rented. The app is super helpful!!
Noemi CYou can be sure to have customers check for any damages before driving the vehicle or using the equipment.
Arthur cMy only problem was how fees was charged but my overall experience was great I would recommend this location all the gentlemen were great kind and very helpful
emerald pI had to wait over two hours to have my trailer ready. The two trailers they had available for one way transport had bad tire. This could have easily been prevented if they had been inspected ahead of time. You would think for the size of the store they would have a tech available to do simple tire changes
Armando RSuper helpful friendly staff
Aaron TBest U-Haul place I’ve been to
Omarion WThe employee worked hard to meet my needs. I appreciate his efforts.
Mark HMy service was REALLY great
DWAYNE P👍👍👍👍👍👍
vicente aDelroy was amazing, the location was a little short staffed, but he was still quick & efficient. Give Delroy a raise! Merci.
Vanessa MThe best service
Andrik FThe black dude with dreads working the counter has impeccable work ethic and communication skills. There was a line of people and he was working two registers at the same time while keeping an engaged conversation going. Give that man a raise or promotion.
Richard SVery friendly people
Jean AI examin
Samuel AExcellent service. Nothing to improve
GERARDO TThe person who helped me, Cesar was just amazing. The trailer wires had been damaged and he was able to quickly repair them. Very helpful and friendly. Great experance.
David SVery good
Alganesh AThe uhaul I got smelled like cigarettes smoke the uhaul had broken ac vents and overall worst uhaul experience I would never rent form this uhaul again And also my reservation was not ready when I arrived
Maria RUr ok
Jozine MOverall the Truck was very clean and running smoothly. But on the return service was Bad wouldn't recommend friends r family.
Rufus WVery happy with the rental
MAttie WThe manager is very knowledgeable and experience and also as his workers they take pride in the work and very pleasant
YANCY BI thanks the staff who assisted me, They were very kind. Now I now that I have a affordable truck whenever I will need. Thanks
Rodolfo QMore associates with better knowledge of the facility and surrounding areas
REUBEN CKnowledgeable, patient, kind customer service
SABRIGA TI originally reserved a 16 inch which ever one is $19,99 but once I got there I noticed it was small so I asked the customer service rep if I could exchange my reservation for a bigger size. He then explained all the bigger sizes were reserved. So I left to go to my storage and realized that the U-Haul was just too small. I then called the U-Haul center to see where I could find a bigger one and he explained they had some at the same place I was told they were all reserved. When I got there the young man man stated I asked for a 15 inch which is why he told me they were all reserved. I then told him he is lying I never told him what size I simply asked if I could have a bigger one. Now I have to dispute a double payment and a waste of my time and day.
Keisha SMy pick up was easy. The front desk agent in the morning was very professional and accomadating. My drop off was also easy. The agent was very professional and accomadating. I would used this location again.
Donna GThe only down fall was I felt the alignment on the truck was not stable. I was so terrified to drive. It was a lot of wobbling, during my experience. But the ladies that helped me were great!
PORSCHEA GExcellent
Leonardo VThe truck in which I rented was missing a windshield wiper for the driver side. It was raining when I was driving the vehicle. Which, as you know, is very dangerous for myself and other drivers due to the fact of low visibility when driving.
LENARD Slm satisfaction with service anb Ecuiment l give dem 100 point
OSCAR P