Customer Reviews for U-Haul of East Los Angeles

3 542 évaluations

657 S Atlantic Bl   Los Angeles, CA 90022
(N of Whittier Bl)

(323) 266-4833

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(323) 266-4833

657 S Atlantic Bl
Los Angeles, CA 90022
(N of Whittier Bl)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

My equipment was not ready at 7:30am. I rented online as i had no choice since i needed truck by 7:30am. Facility does not open until 9am. I hired moving crew to assist with my move, however truck was not available. Had to wait for center to open. Sent crew home. Lost money and didnt complete my entire move as the truck was not assigned until 9:30. 2 1/2 hrs later. Very disappointed. The only good outcome was the pleasantness of the office personnel who tried to assist me once the office was open.

Evangelina Wharton 
Évaluation :
5

Good service

JESUS VALTIERRARENTERIA 
Évaluation :
1

I was given an empty gas tank. Giving me a dangerous option to bring it back empty and not have to pay added fees or with a 1/4 tank and get credit $33 . putting me in a dangerous postion and run the risk of running out of gas. I cost me about $65 as i had no option but to use the nears gas station where the cost of fuel was over $5 . when i brought truck back i became aware that this was the case with customers that were ahead of me. I warn them not to accept these terms and get them to risk running out of gas. Warning thgis is a major law suit in the waiting by putting your customers in DANGER

Rosendo Avila 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK ONEIL 
Évaluation :
3

There was a serious problem, I only drove 20 mi and I paid $30 for gas, but in the end it made me pay more than 30 for gas, very bad experience!

Zhen Yu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gustavo luna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Rodriguez 
Évaluation :
5

Yo lo recomiendo me atendieron muy bien los empleados muy atentos y el precio justo gracias por su servicio

Jose Luis 
Évaluation :
2

The online check out sucks . Customer service over all online and in person is horrible

Janette Lopez 
Évaluation :
5

No comment

Norma Ruiz 
Évaluation :
3

Make the prices online match the actual prices

Daniel Felix 
Évaluation :
5

very professional and courteous

Angelo Rosario 
Évaluation :
5

Good enough

henry harn 
Évaluation :
3

I've been to this location a few times, and have always had a good experience. Unfortunately, this time that wasn't the case. The gentleman who wrote up the contract was almost robotic. He never took off his sunglasses and just did the minimum to complete the task. He never said thank you and just handed me the keys.

Ruth Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Magana 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Perry Wickliffe 
Évaluation :
5

I would suggest you to ask Google maps to correct the entrance point as currently it takes you to the exit and some turns need to be made through a tight streets residential area in order to return back, which is hard when towing

Enrique Ramon 
Évaluation :
5

Staff was helpful and was able to get us in and out of there really fast. They assisted with the app and were friendly too

Teresa Mendez 
Évaluation :
5

Justin was awesome as usual.

Robert Centrone 
Évaluation :
1

Terrible communication, did not arrive during agreed upon time windows, uhaul lied to me on the phone,

Kyrsta Morehouse 
Évaluation :
5

Thank you for everything.

Gustavo Morales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina Collie 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lawrence akasaka 
Évaluation :
5

Great service.

Ray Vargas 
Évaluation :
1

Vehicle was blocked for 2 hours, customer service kept playing around and sending me back to the menu prompt to be ignore/avoid and eventually being hung up on to avoid any kind of assistance/compensation for their failed 24/7 mobile pick up. Was promised a 50 dollar credit that never happened and was never completed by the staff, once vehicle was unblocked 2 hours later, vehicle was on empty and employee claimed the tank was filled prior to pick up. Extremely shady business tactics and horrible work ethic if this is how you treat your customers will leave bad BBB rating for this experience

Gabriel Preciado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresita Meneses 
Évaluation :
1

To not charge extra on a corporate reservation instead of a personal reasevarion. We got charged an extra $11

Christian Castaneda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille Rodriguez 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shaneen Reed 
Évaluation :
5

They are great and helpful.

Kathy Vieyra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omari Douglin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marciano Baca 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL MORALES 
Évaluation :
5

Excellent customer service. Everyone was very helpful I spoke to and the tow hitch install was quick! Definitely recommend coming here

scott robles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Padilla 
Évaluation :
5

Good service

ANTONIO LARIOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD RIDENOUR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador Guzman 
Évaluation :
5

Everything was very good courtesy was there Just one comment not everyone is cyber smart can't rent due to electronic signing

ALberto Pena-Coronel 
Évaluation :
3

Make sure to have all items advertised on the online,

David Sanchez 
Évaluation :
5

Today I had a hitch installed on my Audi Q7. The gentleman who assisted me was very polite and patient, always greeting me with a smile. The installation was excellent, requiring only a small hole to be cut in the bumper, which was perfectly sized and not overly large like some of my friends have experienced elsewhere. Overall, it was a very pleasant experience.

wei zhang 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Albert Nunez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teodoro meneses 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Aguilar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Trujillol 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby Sutton 
Évaluation :
5

Great, fast nice service

Santos Vasquez 
Évaluation :
5

This uhaul location was open early and had all we reserved for our move.

Rosalinda Olescyski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jian zhang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Armenta 
Évaluation :
1

I feel that we were taken advantage of. The gas level was not where the documents noted. They sent me a link to accept prior to receiving the truck. Then once I received the truck I took a picture of the trucks instrumental panel. When I noticed that the gas levels were incorrect. I informed the location that they had the wrong gas info, they were like you should've told me before you left. I explained that this isn't good business practice. To lie about the amount of gas in the truck. And the u-haul location claimed that they were victims too. How does that make sense? Very very disappointed.

Guey Lin Jeng 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Lebron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo Orozco 
Évaluation :
2

Make total pricing fully transparent. The hidden fees and lack of communication is terrible. The employee said "yea this happens a lot" when we called about the extra service fees billed in the 2nd charge.

Joshua Espinoza 
Évaluation :
5

Manager at this location was very helpful and knowledgeable.

DAVE RAMIREZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Carroll 
Évaluation :
5

Nothing.

James Carter 
Évaluation :
5

Service was fast and got me out in record time. No hassle.

Carlos Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo Camacho 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilu Zhao 
Évaluation :
5

Benjamin was great!! Took care of business

Carlos Rodriguez 
Évaluation :
5

Nothing leave it that way, great Mexicans.

CARLOS VALADEZ 
Évaluation :
5

Le service à la clientèle était génial. Easy, quick, process. Thanks U-Haul!

NADINE GONZALEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesilio Flores 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK ONEIL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo Tovar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Patton 
Évaluation :
5

The staff was super awesome, personable, and professional from stsrt to finish. My expereince was great! When there were issues with the computer system, the gentleman explained it and remained calm and courteous throughout the entire process.

Martice Hawkins 
Évaluation :
4

Charges were different from initial transportation quotes. Exceeding and elevating prices, which is unexpected and uncomfortable.

Teresita Dillon 
Évaluation :
1

Your customer service is very poor and leaves little to be desired. I will not be using or referring your services to anyone ever again.

Nacilia McCarthy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benj Sinskul 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Mendoza 
Évaluation :
5

El servicio y todo está excelente , no tuve ningún problema

Aman Juarez Valdes 
Évaluation :
5

Brandon & team where wonderful

Angelo Orozco 
Évaluation :
5

I was a little concerned with the service light on but the rental place told me not to worry about it. But overall the vehicle drove great

shelby WILSON 
Évaluation :
5

General manager gave excellent service and was very knowledgeable.

Matthew Tulaphorn 
Évaluation :
5

Sliding side doors. I got to rent the dodge ram this time. ALL your vans should be dodge rams. Fantastic vehicle!

Donald Jennings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie McKinney 
Évaluation :
5

I hope this message finds you well. I am writing to express my deep dissatisfaction with my recent experience using U-Haul's U Box service (Reference: 20917750) and hiring a moving helper. The scheduled time for my moving helper was changed due to his Thanksgiving plans, causing significant inconvenience. To exacerbate the situation, the U-Haul representative in Los Angeles inadvertently locked my U-Box without providing the necessary key. Despite my efforts, I couldn't reach the moving helper, leaving me with no choice but to purchase tools to break the lock and tow the U-Box myself. Subsequently, I had to handle the entire move, including transporting my belongings up 12 floors, without the assistance of the hired moving helper. This experience has been incredibly frustrating and disappointing. I believe there is a clear lapse in service, and I urge U-Haul to address this matter seriously. I am seeking a refund for the inconvenience, additional expenses incurred, and the overall distress caused by this situation. I appreciate your prompt attention to this matter and hope for a swift resolution.

Yizhou Lu 
Évaluation :
5

Uhaul staff was so helpful despite being 15 min late to my reservation and right at closing time. My apologies again but thank you so much for being of service. You made my move to my new home smooth with your help!

Diana Figueroa 
Évaluation :
1

Waited over an hour to pick up my reservation... Justin was giving everyone in line attitude. Not professional at all..... he also said "if u don't like it you could go elsewhere".

Salvador Novoa 
Évaluation :
5

Nice service thanks

JOSE PEREZ 
Évaluation :
1

The General Manager (Justin) was rude and completely lacked in providing customer service. We rented a truck, furniture dolly and some furniture pads. He informed us that he didn't have a furniture dolly and didn't provide any alternative options. Good luck trying to move without a dolly. As the General Manager of this location, U-Haul should expect and deliver better service. He was condescending and didn't care at all that we were now in a bind. No suggestion or offer of an appliance dolly or other U-Haul product. Do better.

JAMES broadley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josie Cortes 
Évaluation :
2

I was charged for furniture dollys, a regular dolly and moving boxes even though they weren't in the truck.

Alaina Gilchrist 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK ONEIL 
Évaluation :
5

Good service y amables

Salomon garcia 
Évaluation :
5

Customer service is great and Informative. I am very satisfied with the store.

Juan Monzon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK ONEIL 
Évaluation :
5

The drivers were excellent.

larry fulmer 
Évaluation :
1

Only one pod has arrived

Amy Durney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO DEJESUS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia Ware 
Évaluation :
5

I was very please by my experience with UPOD , arrive in times , costumers services was amazing, budget friendly and very professional, recommend to anyone who need their services..

marjorie cosic 
Évaluation :
5

Make it very clear where to drop off truck, have dómine directing customers outside, so the customer doesn’t go inside where there is no help, but over all great service and easy with the mobile app, fast in and out

Alfonso Covarrubias 
Évaluation :
4

Check brake/tail lights on vehicles regularly. The left turn indicator light was not working on the vehicle I rented.

Margaret Vita 
Évaluation :
5

I was helped right away, and during my moment of distress, they got me in a rental fast!

Nicole Cervantes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisol Foronda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO RODRIGUEZ 
Évaluation :
5

.

Viresh amin  |  Expérience générale 
Évaluation :
5

Helpful staff

Raquel Alo  |  Expérience générale 
Évaluation :
2

Our storage unit had rats

Michelle Ortiz  |  Expérience générale 
Évaluation :
5

Everyone that I needed to deal with we're professional, well trained with forklift operator and helpful either on phone, via text messages, and dropping off/picking up containers. Great experience! R

Rita Peterson  |  Expérience générale 
Évaluation :
5

Our UBoxes from another state and we did not visit this facility. But what I can tell you is that the customer service was excellent and Jennifer who delivered and picked up our boxes was excellent!

julee floyd  |  Expérience générale 
Évaluation :
5

N.D.

michael velderrain  |  Expérience générale 
Évaluation :
5

As always, my experience with U-Haul was convenient and painless. Merci.

KT Nguyen  |  Expérience générale 
Évaluation :
5

I RECOMMEND U-BOXES FOR LONG DISTANCE MOVING ,IT TAKES AWAY THE STRESS OF DRIVING FROM POINT A TO POINT B .WHEN I CAME IN I APPRECIATED THERE WORDS ,"WE GOT YOU COVERED" IF I HAD TO DO IT AGAIN I AM

javier salazar  |  Expérience générale 
Évaluation :
5

The use of these U-Boxes was exactly what I need. Thank you,

PATRICIA RAMIREZ  |  Expérience générale 
Évaluation :
5

Drop off and pick up of Uboxes were handled easily by your drivers. They both were courteous and timely! We never visited the facility so I am unable to answer questions about that.

SHELLI DOLIN  |  Expérience générale 
Évaluation :
5

Jennifer (Uhaul Boxes, Delivery & Pick Up) & Daniel (office) are always friendly & professional. It was a wonderful experience working with both of them. Merci.

MICHELLE Foerstner  |  Expérience générale 
Évaluation :
5

The service was really good. Thank you The ladies who operated the fork lifts did a very professional job. We were very impressed.

stephen goldstein  |  Expérience générale 
Évaluation :
5

I did not go to this facility because I ordered u-boxes. But the delivery people were great. I had to order two more boxes at the last minute and it all worked out great.

Robert Roth  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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