Customer Reviews for U-Haul of Gettysburg

3 964 évaluations

925 York Rd   Gettysburg, PA 17325
(Rt 30 E Of Gettysburg, Beside Dairy Queen)

(717) 337-1535

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(717) 337-1535

925 York Rd
Gettysburg, PA 17325
(Rt 30 E Of Gettysburg, Beside Dairy Queen)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla L 
Évaluation :
5

Ethan was knowledgeable, efficient & personable. He took control to make sure the drawbar had the trailer mounted at the right height. Employee retention warrants a raise.

Donald P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne Z 
Évaluation :
5

Don't rent out a vehicle with a quarter-tank of gas in it. Luckily, we had a short-distance move but that would have been a terrible way to start off a moving day had we had to go long-distance.

Michelle K 
Évaluation :
5

Everyone that helped us was fantastic. The guy that set us up and gave us the keys has got to be the friendliest and most helpful Uhaul person I've ever had and I've rented 20+ uhauls over the years. The owner who checked me back in was great too!

George M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt H 
Évaluation :
5

Ethan W was very helpful. We walked in and out within a few minutes. He hooked up trailer and in doing so saw there was a cut in one connection so he took it off and replaced it. He was very knowledgeable about the equipment. He was there when we returned it. Sent an email recept and we were headed home. It was a great experience.

Steve D 
Évaluation :
5

Merci

Ralph L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE F 
Évaluation :
5

Craig really helped us to get our trailer and set up quickly. He was professional and courteous!!!

Sylvia L 
Évaluation :
5

The van I rented the driver side door did not seal all the way so the wind was blowing in the door. Which made it very loud in the van. It seems that the van door was slim jimed more than once and now the door is dent. Which made it very loud at highway speeds. Would differently recommend they fix it.

Marty F 
Évaluation :
5

All went smoothly. Thank you!

Eugene B 
Évaluation :
5

Picking up and dropping off went extremely smooth. Both gentlemen that I dealt with were professional and friendly. Great experience!

Paul N 
Évaluation :
5

This U-Haul facility serves as a reliable hub for both pick-up and drop-off services, providing a seamless experience for customers. Upon arrival, their attentive staff promptly assist you with any inquiries or assistance needed. The convenience extends further with their comprehensive inventory of U-Haul equipment readily available on-site, ensuring you have everything necessary for your move. Additionally, their well-stocked physical store offers a variety of packing materials and other essential items, simplifying the moving process. For those seeking a positive U-Haul experience encompassing efficiency and convenience, I recommend this location.

Christina B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Montana W 
Évaluation :
5

See above

William C 
Évaluation :
5

Craig was fantastic and service exemplary.

Louis S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter H 
Évaluation :
5

Everyone that helped me in this experience was amazing. I even left the keys to my personal vehicle at the counter(totally be mistake) and they were so kind to hold them until I got cal to pick them up!!! Great group of staff, friendly and so kind! Will definitely use them again!

Donna M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila R 
Évaluation :
5

The staff here were much more helpful and knowledgeable. They met me at the truck as soon as I arrived. They also inspected the truck when we explained what happened at the pickup location and when we told them about the windshield wipers they said they would replace them so the next person would not have the difficulty that we had. Excellent service at this location.

kathleen w 
Évaluation :
5

The drop off was quick. The rep was very courteous. Merci.

Todd O 
Évaluation :
4

All good. Thank you.

Roberta M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan A 
Évaluation :
3

The checkout process was very slow, I understand the fellow working the computer was a new employee, I think someone should have been there with him so he would not have to leave the area every time he had a issue with the computer or a question, I had a 9:00 pick up time never left the checkout desk till 9:35 then spent 10 minutes trying to find the truck! I have rented from Uhaul in the past always reserve truck online useually out the door in less than 10 minutes

Lawrence H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbert L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W 
Évaluation :
4

I think there should be a check list . When u pick up equipment it should be gone over and things checked off to make sure it is ok.

dave r 
Évaluation :
2

The tires on the vehicle had no treds. It had snowed that morning and we got the vehicle stuck in the driveway because the tires were bad.

Tiffany H 
Évaluation :
5

S.O.

David W 
Évaluation :
5

Friendly efficient service. Would Highly recommend this location.

Lori M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james m 
Évaluation :
5

The only thing I was upset about was before we even left my driver accidentally locked the trees in the truck. We were only 1/2 miles from the UHaul store and it cost $250 to get it unlocked. Seemed a bit much for the location we were at and before we even got on the road.

Brenda N 
Évaluation :
5

Just would have been nice to have a full tank of gas to start instead of a 1/4 tank. But it was no big deal to fill it before we started. Person there was very helpful and informative. Merci!

Joanne W 
Évaluation :
5

The gentleman who helped me was very knowledgeable and friendly. Very pleased with the service.

Robert W 
Évaluation :
5

I can't think of anything! Absolutely superb service all-round!

Cynthia A 
Évaluation :
5

I am an elderly widow who was in need of a U-Haul in order to move and I walked in and met the Manager, whose name is Ethan. very knowledgeable and efficient. He handled my request and contract with ease and in a very timely manner making sure that I understood everything. I would recommend this U-Haul store to anyone in the Gettysburg and surround area to make arrangements here. Everything went smoothly and I was on time making my appointed time because of the efficiency of this store. I am grateful for Ethan's help. Good Job !

georgia w 
Évaluation :
5

Great Experience

Bill M 
Évaluation :
5

Very helpful and courteous personnel.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg B 
Évaluation :
5

Nothing. Craig was great, kind, and professional.

Matthew K 
Évaluation :
5

good to go

Jason J 
Évaluation :
5

Kyle was friendly, fast, and helpful.

Andrew K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman H 
Évaluation :
5

They offered stellar support in response to my questions. Friendly staff. 26 foot box was not as intimidating to drive as I anticipated.

James W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ED T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin A 
Évaluation :
5

Great experience, well staffed and professional. I was in and out quickly for both the pickup and return of the trailer i was renting.

Stanley L 
Évaluation :
5

I believe that this store should be the benchmark for other U-Haul locations.

Robert M 
Évaluation :
1

I went to drop off the rental and no one opened the store at 9am as advertised. I left at 9:25am and no one was still there.

Jeremy R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doreen d 
Évaluation :
5

The crew during check in and return were very helpful and professional.

Glenn S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward T 
Évaluation :
5

Very helpful made experience stress free if he treats all customers the way he treated us U-Haul has an excellent employee

Karl B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W 
Évaluation :
5

Very polite, courteous, and helpful staff. Excellent customer service!

Timothy L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lori m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan s 
Évaluation :
5

It was very irritating when we were getting our truck that we had to put in our references. This should be done when we register

Sara K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T 
Évaluation :
5

Excellent service! Thank you!

Jane B 
Évaluation :
5

Great experience, Shawn was excellent, answered all our questions and was very professional at all times. Greatly appreciated.

peter l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S 
Évaluation :
5

Craig Olyer processed my truck rental and answered all of my questions. He is a friendly and knowledgeable professional and U Haul is fortunate to have him representing the company.

Timothy L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim w 
Évaluation :
5

Excellent service. He found a burned out fuse for my trailer light connection. Above and beyond!

Tom S 
Évaluation :
5

Not a thing! This young man running the store was very helpful and super professional.

derick b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan F 
Évaluation :
5

The staff were awesome. The customer service is top notch

Ed W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H 
Évaluation :
5

The entire staff is friendly, knowledgeable and pleasant (especially the manager that I dealt with).

Albert M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACLYN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marya D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck S 
Évaluation :
4

I received outstanding help at every step.

timothy l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary m 
Évaluation :
5

Very friendly to deal with. Highly recommend!

SEAN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

avner d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS H 
Évaluation :
5

The Gettysburg PA location is phenomenal. Those people deserve recognition. Thank you for your time.

AMY B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S  |  Expérience générale 
Évaluation :
1

Bad uneven seal on shed door at bottom. Rat poison dispensers and mouse glue traps on floor inside my assigned shed. Employee told me unit is not as temperature regulated as website claims. Also told me there was a flood at these units the week before & renters had to be called about it. Manager of facility absolutely refused to give me even a partial refund, even though I returned less than 24 hrs later to retrieve my stored items the very next day after renting the unit! I stood in front of employee who called their manager, and she did not even hesitate to say no to my refund request. The employee was aware that I was retrieving my stuff, but they marked my move out date almost a month later as a ploy to keep my money. I've trusted u-haul my entire life. (I'm in my 50's) but am utterly appalled and disappointed in this u-haul location and their lack of decency and professionalism!!!

THOMAS S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S  |  Premières impressions 
Évaluation :
1

RAT POISON TRAPS AND MOUSE GLUE TRAPS, A TOTAL OF 3 INSIDE THE UNIT I RENTED. NO SEAL AT BOTTOM OF ROLLING DOOR ON RIGHT SIDE UNDER LOCK AT DOOR LEVEL. I WAS TOLD THE UNITS AT THIS FACILITY HAD RECENTLY FLOODED. THIS STORAGE LOOKED NOTHING LIKE THE PROFESSIONAL AND CLEAN UNITS IN THE ONLINE VIDEO. I WAS ASKED BY THE EMPLOYEE ON DUTY FOR MY LOCK CODEWORD ON THE $15 LOCK I HAD JUST PURCHASED. WHEN I TOLD HIM I FELT UNCOMFORTABLE WITH THAT HE SAID HE DID NOT HAVE TO HAVE IT. ALSO, I WAS UNDER THE IMPRESSION BY U-HAUL'S ONLINE ADVERTISEMENT THAT THESE UNITS WERE SUPPOSED TO BE CLIMATE CONTROLLED. I WAS HOWEVER TOLD THAT THESE UNITS ARE SUSCEPTIBLE TO EXTREMES OF BOTH HEAT AND COLD. THE STUFF I PLANNED TO STORE WOULD HAVE BEEN AT RISK. I RETURNED THE FOLLOWING MORNING, THE DAY AFTER I HAD RENTED THIS UNIT, TO RETRIEVE MY ITEMS. I DID NOT FEEL THEY WERE SAFE THERE. I ASKED FOR A PARTIAL REFUND SINCE I HAD RENTED THIS UNIT FOR LESS THAN 24 HOURS, AND WAS REFUSED BY THE MANAGER THAT THE PERSON ON DUTY CALLED ON THE PHONE. I WOULD BE HAPPY WITH A REFUND FOR 3 WEEKS NOT USED, SINCE MY STUFF WAS THERE OVERNIGHT.

THOMAS S  |  Premières impressions 
Évaluation :
4

Unit had water leak and ants. Water leak was from the roof and not from the ground caused by storm. Seth, who filled in, was awesome and his knowledge, skills and customer and corporate focus were memorable and helped offset some other experiences.

Robert C  |  Expérience générale 
Évaluation :
5

Well, it has been quite an experience but store manager A was very helpful.

Robert C  |  Premières impressions 
Évaluation :
5

Great staff, they are often very busy and yet they handle it gracefully.

Rodney M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley F  |  Expérience générale 
Évaluation :
5

The only issue I have is when removing my furniture, we noticed mice droppings on the sheets covering some of the furniture. Traps might be needed for all your units, or is that the renters responsibility ?

Darlene P  |  Expérience générale 
Évaluation :
5

Great staff. Very helpful and friendly.

james c  |  Expérience générale 
Évaluation :
5

Very accommodating

terry h  |  Premières impressions 
Évaluation :
4

There was some water laying inside the left front corner of the storage unit when the door was opened, but it was cleaned up quickly and I was provided with a large tarp to cover my furniture.

Darlene P  |  Premières impressions 
Évaluation :
5

In spite of some unfortunate issues regarding our shipped uhaul boxes, that delayed their arrival, the uhaul managerial staff, esp Shane, Mary and Lewis were always professional and helpful!

Patrice O  |  Expérience générale 
Évaluation :
5

Great service!

deb k  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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