Customer Reviews for U-Haul of Juniata Park/Feltonville

Évaluation :

3

I was charged more than I was told when I left the store. And I was not given a printout because they didn't have any paper.

Évaluation :

5

It was on empty when I go it

Évaluation :

5

Todo bien gracias

Évaluation :

5

Keep up the good work and environment

Évaluation :

5

Have an extra person working. The young man had to keep running in an out.

Évaluation :

5

Fabulous experience!

Évaluation :

1

Employee stole money from me

Évaluation :

3

Make sure the truck is cleaned and swept out and also you should give customers more than a quarter tank of gas when traveling a long distance other than that our experience great

Évaluation :

1

I arrived 5 minutes before my pickup time which was supposed to be 8:30 but, they didn't have any of the dolly's I paid for and the truck wasn't even ready by the time we were able to check out. I was there almost a hour after we were supposed to start moving out. The truck was very hard to drive, shook and made creeking sounds the whole trip.

Évaluation :

3

When I returned the rental truck, no one went to check my gas levels or mileage. I was told to just give him the keys, that I can leave. I just put gas in the truck and my mileage was good, I don't know how I was charged and extra 12 dollars. Is that the protocol, not going over the paperwork for checking the mileage and gas and just adding extra money to a custom bill?

Évaluation :

5

The guys in the office were super great! Friendly n sweet!

Évaluation :

1

The manager was very rude and unprofessional I will not go back to that place again.

Évaluation :

5

All good

Évaluation :

1

No one was at front desk for over 10 mins when my uncle went to go see if someone was outside cleaning a truck or something he found them smoking a joint. And than they finally came in to help.

Évaluation :

5

Francisco "Frank" was very informative and gave great customer service. I always refer people to his location. The other locations are not as clean and detailed oriented like Frank in Front St & Hunting Park Ave.

Évaluation :

3

Gas wasn’t where it was supposed to be

Évaluation :

3

Over charged

Évaluation :

1

Have more people working.

Évaluation :

5

Rien

Évaluation :

2

I would like to know why I'm getting accused of a damage windshield ,when the windshield was already cracked when i rented the uhaul.I would like a manager or anyone to give me a call at 267 339 5243 so this can be fixed or resolved.

Évaluation :

5

I have used this location many times only problem this time I had to park on front st but that was okay

Évaluation :

1

Don't use lies to justify the application of cleaning fees and gas fees.

Évaluation :

5

Great customer service, my location went above and beyond to make sure we were accommodated!

Évaluation :

5

Always very professional

Évaluation :

1

The person at the counter was very rude and passive aggresive whenever we asked for help. Even though the location closed at 7pm, and we were there since 6:45, he was rushing us out and then told us he wasnt supposed to even service us but he was doing us a favor by servicing us. Vwry disappointed in how poorly we were treated at this location especially when the renter was handicapped.

Évaluation :

5

Hard to improve on perfection. The employees are a class act.

Évaluation :

1

This branch is a get over. Please take pictures of everything. This branch charge me an extra fee for gas when I filled it up before I return the truck back. I talked to the manager his name is frank. As I was told that they charge the customers for the gas and never put the gas in the truck. He asked me do I have proof of me putting the gas in the truck. I told him yes. Then he told me it's nothing he can do about it because my card was charged. Never used this branch.

Évaluation :

5

I wish I could remember the representatives name who helped me but it's been very busy and I can't at the moment. The representative was extremely helpful and polite. He resolved all of my rental needs and I left the store 100 % satisfied by the service I received. Honestly, U-Haul has been stellar with my moving needs and I will continue to use U-Haul. Thank you for a pleasant experience. Your competitors have a lot to learn from.

Évaluation :

1

Hire different personnel, customer professionals interactive without arrogance and without attitude. I have bad experiences when I pick up the truck out of the parking lot and and when I returned the vehicle to the facility both incidents with different person but at the same location. It seems those people are not happy with their jobs.

Évaluation :

1

The gas tank was not full. It was only half a tank. I only traveled 17 miles, I put back the gas I used and was still charged 32 dollars for not filling it up. There is some scaming going on at this location.

Évaluation :

5

The employee on 101 Hunting Park ave. Is a very dedicated and helpful to provide services … he should be promoted to a supervisor he deserves it

Évaluation :

1

Truck dirty as hell

Évaluation :

1

Terrible customer service

Évaluation :

2

The attendant was rude when I returned the rental and didn't help much with the paperwork like he was having a bad day. Regardless of the circumstances you should focus on customer service. That keep people coming back or referring others.

Évaluation :

3

The truck drove really bad, when returning the truck the representative left me standing inside for 15 minutes because he was too busy talking to a friend outside and then when given the key he was very unprofessional

Évaluation :

5

Some employees

Évaluation :

5

Good service

Évaluation :

5

The front working men is nicely and respectful every time thank you for your help fast

Évaluation :

5

For me I'm so satisfied everytime I ordered a truck . I have no complaints and would let my friend's know... THANK YOU.

Évaluation :

5

Only problem is the truck shut off twice while I was driving

Évaluation :

5

Stay the sa.e

Évaluation :

4

The truck not safety

Évaluation :

2

Clean up the parking lot, not enough space for customers to park safely. The van had a sexual intercourse smell in the front seats. Sanitizing could possible be of help as well.

Évaluation :

1

While I'd prefer not to complain, my recent experience was undeniably awful. On the day of my booking, I was assured that I could pick up the vehicle after hours. However, upon arriving at the location, the keys were nowhere to be found. This forced me to reschedule my reservation for the following morning, causing a significant disruption to my plans. The next morning, I had to pick up the vehicle at 7 am. After driving it for only a few minutes, the battery suddenly died (and no, I hadn't left any lights on). I believe I'm entitled to compensation for this rental ordeal and eagerly await management's response. P.s. a few other things transpired, but I rather keep it off record…

Évaluation :

5

Everything is great

Évaluation :

1

Horrible customer service

Évaluation :

3

Don't charge all that money

Évaluation :

4

Everything is fine you did just okay

Évaluation :

5

More clerks

Évaluation :

1

There was only one employee working and it took over half an hour for me to week to pick up the van and when I brought it back they were tied up with some other person and I had to wait again.