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Earlsied EnriquezCustomer Reviews for U-Haul of Juniata Park/Feltonville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All good
JEFFREY JACKSONNo one was at front desk for over 10 mins when my uncle went to go see if someone was outside cleaning a truck or something he found them smoking a joint. And than they finally came in to help.
Gabby DeppFrancisco "Frank" was very informative and gave great customer service. I always refer people to his location. The other locations are not as clean and detailed oriented like Frank in Front St & Hunting Park Ave.
hector serranoGas wasn’t where it was supposed to be
Brandon JackOver charged
tonya butlerHave more people working.
Sheena TaylorRien
Harry PetersI would like to know why I'm getting accused of a damage windshield ,when the windshield was already cracked when i rented the uhaul.I would like a manager or anyone to give me a call at 267 339 5243 so this can be fixed or resolved.
Dayamarie escaleraI have used this location many times only problem this time I had to park on front st but that was okay
WAYNE WOODSDon't use lies to justify the application of cleaning fees and gas fees.
Carlos LoveraGreat customer service, my location went above and beyond to make sure we were accommodated!
Iris HiraldoAlways very professional
JOHN COLEMANThe person at the counter was very rude and passive aggresive whenever we asked for help. Even though the location closed at 7pm, and we were there since 6:45, he was rushing us out and then told us he wasnt supposed to even service us but he was doing us a favor by servicing us. Vwry disappointed in how poorly we were treated at this location especially when the renter was handicapped.
George GonzalezHard to improve on perfection. The employees are a class act.
RAYMOND READERThis branch is a get over. Please take pictures of everything. This branch charge me an extra fee for gas when I filled it up before I return the truck back. I talked to the manager his name is frank. As I was told that they charge the customers for the gas and never put the gas in the truck. He asked me do I have proof of me putting the gas in the truck. I told him yes. Then he told me it's nothing he can do about it because my card was charged. Never used this branch.
WAKISHA HARTSFIELDI wish I could remember the representatives name who helped me but it's been very busy and I can't at the moment. The representative was extremely helpful and polite. He resolved all of my rental needs and I left the store 100 % satisfied by the service I received. Honestly, U-Haul has been stellar with my moving needs and I will continue to use U-Haul. Thank you for a pleasant experience. Your competitors have a lot to learn from.
Shaun BouyHire different personnel, customer professionals interactive without arrogance and without attitude. I have bad experiences when I pick up the truck out of the parking lot and and when I returned the vehicle to the facility both incidents with different person but at the same location. It seems those people are not happy with their jobs.
carlos medinaThe gas tank was not full. It was only half a tank. I only traveled 17 miles, I put back the gas I used and was still charged 32 dollars for not filling it up. There is some scaming going on at this location.
David RoldanThe employee on 101 Hunting Park ave. Is a very dedicated and helpful to provide services … he should be promoted to a supervisor he deserves it
Alex BartoloTruck dirty as hell
Roxanna PicuriTerrible customer service
Bernard GilThe attendant was rude when I returned the rental and didn't help much with the paperwork like he was having a bad day. Regardless of the circumstances you should focus on customer service. That keep people coming back or referring others.
EVA LOPEZ-SANTANAThe truck drove really bad, when returning the truck the representative left me standing inside for 15 minutes because he was too busy talking to a friend outside and then when given the key he was very unprofessional
Nelly CedenoSome employees
Karen WilliamsGood service
William RodriguezThe front working men is nicely and respectful every time thank you for your help fast
Saul DelegFor me I'm so satisfied everytime I ordered a truck . I have no complaints and would let my friend's know... THANK YOU.
Ida HarrisOnly problem is the truck shut off twice while I was driving
Rickie GarlandStay the sa.e
Lawrence PaytonThe truck not safety
Sultan AldababsehClean up the parking lot, not enough space for customers to park safely. The van had a sexual intercourse smell in the front seats. Sanitizing could possible be of help as well.
Rasheema BrennanWhile I'd prefer not to complain, my recent experience was undeniably awful. On the day of my booking, I was assured that I could pick up the vehicle after hours. However, upon arriving at the location, the keys were nowhere to be found. This forced me to reschedule my reservation for the following morning, causing a significant disruption to my plans. The next morning, I had to pick up the vehicle at 7 am. After driving it for only a few minutes, the battery suddenly died (and no, I hadn't left any lights on). I believe I'm entitled to compensation for this rental ordeal and eagerly await management's response. P.s. a few other things transpired, but I rather keep it off record…
dominique fergusonEverything is great
Carlos TorresHorrible customer service
Aneed Ba bakrDon't charge all that money
Lisa PowellEverything is fine you did just okay
JEFFREY GARNERMore clerks
JOSE GONZALEZThere was only one employee working and it took over half an hour for me to week to pick up the van and when I brought it back they were tied up with some other person and I had to wait again.
william painterThe customer service representative was very professional and got me in and out with no issues. Thank you very much!!
Anthony WILLIAMSJust need a better customer service, he needs to be a little more welcoming. Merci.
Raquel KivelierThe truck was a little bit old and it was in bad shape the air conditioner really didn't work and the radio was a awful
Louis WalkerThe customer service was horrible when i picked up the vehicle. Never coming back to this location.
Sabrina MillerRepresentative at counter not polite at all or helpful very rude..when I returned the truck same person,, he I handed the paper work he replied your good you can go .didn't bother to check mileage or fuel nothing never left the counter...at which I was concerned reviewing my bill I noticed I was being over charged 45.00. The young man did not bother to go to the truck until I returned after reviewing the initial paperwork. He is not interested in giving good customer service what's so ever.
Jose VazquezThe gentle in the morning acted like he didn't enjoy his job. He wasn't rude, didn't provide information to a customer who didn't know about renting a truck. When I returned the truck the gentle man that was there went above and beyond to help me and my sister with questions. I have to rent from you'll again, I would recommend family and friends also.
Princetta MilesIt was okay for me . Thanks for being patient.
MARIE VILMENAYI returned the van before my time the tank was a quarter tank and I poot a half a tank It was sead I drove over 21 miles wich I only drove 20 to 25 blocks how many miles is that ? And got 14 dollars over I not if that's correct but I followed all protocol calls before returning Have blessed day
Thomas Gonzales