The trailer was older and not "clean" on the outside but had good tires and the wiring worked so it served its purpose. The employee who hooked me up was excellent . Facility at pick up and service 5 star. Equipment 4 Star.
James HawkinsCustomer Reviews for U-Haul of Minneapolis
Testimonials From Recent Customers
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I reserved the truck for only 3 hrs not 23 hrs
Tia WilliamsDoor lock cylinder was so loose it would come out of driver's door when locking door. Otherwise, truck was fine and useful for transporting items. Ramp and lock on box sliding door were helpful. The locking mechanism for the dolly is a useful addition to prevent it sliding around in the truck.
Thomas FraserThe equipment is poorly maintained. The customer service agents are very friendly and helpful, though.
Camilla HorneThey didn’t have the dolly’s I reserved a week prior , so inconvenient for my move.
Sara GomezEverything was fine. Truck had graffiti sprayed on the outside and solicitors looking for work made me uncomfortable.
Tyler ThompsonThe service was great, employees were wonderful. The homeless people in the parking lot were disturbing. I wasn't comfortable with them shoeing me their phone with a translation from Spanish asking if we needed moving help. Also very disappointed the truck didn't have a ramp. Assumed it would. Rented dollys and could use them. I was only able to haul part of what I needed moved because I discovered too late it didn't have a ramp. Wasted $$ as I'll need to rent a different truck now.
Marlys KadryThis review is for Uhaul corp. website , not pickup location. The website asks where you are going and what you are pulling trailer with. Than 24 hours later they tell you the closest trailer for 1 way is 2 hours away. Why could they not be up front and honest from the beginning? I could of bought my own trailer for a couple hundred more if I knew what i was dealing with. Than we returned trailer 2 days early and I thought I'd get a credit for the 2 da
John DavisGreat location staff at checkin was excellent the cargo van I rented could have used a wash and the left back tire was low on air and the warning light on the dash indicated so when I got in the truck' I stopped and put some air in after I filled the tank but warning signal on the dash never went out? All in All I was very happy with my rental experience! Thanks U-Hall藍
Thomas BirdI had orginally reserved a 10' truck but after movers saw our furniture they recommend chaging to a 15' truck. Central reservations was wonderful they were responsive and very helpful. The location was the excat opposite hard to work with they didn't know if the 15' had cursie control and i had called a couple of days before the rental to findout if they had cursie control on the truck the person who answered must have turned to another individual and said it that cursie control guy again. Not cool. The truck was left with 23 miles worth of gas so was worrisome when I left the lot. I had reserved the truck to pick up at 7:00 as the movers would be at our place at 7:30. Nobody showed up at the location until 7:43. So not it is costing me money as the movers were sitting waiting for me. I finally got to our house at 8:16. Also there was something wrong with the gas tank as I had to hold the gas nozzel the whole time a avery low rate of gas flow as it would backwash and stop putting gas into the tank. I would take me 15 to 20 minutes to fill up the truck. Not cool
James Hawleymy girlfriends CC was charged more than was authorized. spoke with Malachi and he refused to correct it. Had to have her dispute the charges with the bank.
Terrance MadisonThe truck I finally ended up with was fine. However, I had to go through the truck check-out process and start 3 trucks before finding one that did not have an engine warning light on. I'm glad I found one as I would not have felt very confident driving a truck with that warning light on. The young lady at the register was helpful in going through the process of rejecting and trying other trucks.
Margaret Lennanderthe staff at this location is apathetic. they couldn't be bothered to quit looking at their cellphones. they made no attempt to make you feel like a valued customer. i will NEVER rent from this location again!
LOIS STROMVALLThis was an unsafe and horrendous experience. Please call me. The truck was unsafe and horribly kept.
Laura ReulThe truck was awful. the handle of the window crank was broken, the dash had smashed glass on all the displays, the radio didn't work, the acceleration was bunk - and the gas tank was on fumes. But you can't do anything about it if your pickup is close to the end of the day. And the way the pickup process is with photos it doesn't let you indicate it
Meghan DalyHi. I'm very unhappy with how my rental experience went. Moving on its own is stressful. My truck was not ready for me at time of pick up. In addition, the U-Haul had about a 1/4 a tank of gas, covered in graffiti and the front fender was all tore up. In addition, the inside of the cab (cup holder area) had stains and was sticky.
Alyssa RosenowWhile the staff were friendly, the equipment was dirty outside and inside. The side view mirror on the right was cracked upon my arrival. The U-Haul bed was dirty with scraps of old moving material. The truck also had a low tire pressure light, which I was advised was due to "cheap sensors". I've had better U-Haul experiences before but this one seemed surprisingly rough.
Mark EversonThe truck had trash in its interior. The passenger door had a wind gap. Air rushed in while driving, making a constant whooshing noise. Either the window or door wouldn't close completely. The lock on the back door had been cut, and the location didn't have a replacement lock. The truck had 108 000 miles on it and lacked a comfortable suspension. The location is handy but be warned of the $1,29/mile charge if you are going anywhere out of the city.
Stacy WaltersNice.
Denys SadovoiYou guys are going great
Abdi IsmailThe van was blocked in and it seemed a hassle for someone to help me move the other van. The van was covered in snow and ice. I was handed a scraper and told they don't clean off the vehicles- that it was my responsibility.
KATIE SHEAStill waiting to be compensated, was over charged
Sarah CalhoonKeep the “movers” away from Customers unless recommended by the business.
Joseph NinoEmployees were super helpful! The moving van was converted in snow though and the back door was left open and snow inside
Amy RoseThe right front headlight was out and we picked up before dark. Then it was difficult to do the return so we will be charged $20 I guess because we didn't use the web return. The app didn't work at all. Would like to speak to someone about that
Mary SouthwellMaybe this location could be open longer on certain evenings of the month....Otherwise everything at this location is Stellar....The employees are really nice and helpful. No other improvements needed
Mark MartinezStaff was very accomadating, when issue arose that facilitated me needing an extenton
Gershom NobleThe 4 young gentleman who were their when I arrived for pick up was highly professional & had fantastic hospitality and customer service skills I highly recommend to anyone !!!!
Hailie WoodardThe van was clean and in good shape, but smelled bad.
David StibbeAllow for customers car to be parked on your lot.
MIKHAIL KUSHNERThe truck ran well but smelled bad. It was ok. I would like as a neighborhood resident to see the grounds of the Uhaul cleaned up. Chicken bone, trash , very unkept. Great staff. Maybe just clean up a bit. Merci.
Candace FrinkWas easy and efficient
STEPHANIE SHIDERThe steering was so loose that it was hard to keep the truck in the lane with only a light wind. Driver's door leaked air and was so noisy that you could not hear the radio. The bathroom was out of order at the location. There was a lot of trash all around the facility.
Ernest FeilThe U Haul App is garbage. When returning the truck the app kept failing as I was taking photos of the truck. This made a five minute task take half an hour. You cunts.
Gregory SchaalTell employees that if they hate their job to keep it to themselves!
Michael MeredithAbsolutely amazing experience!!!!!!
mertz prestoni didn't check the fuel gauge before i started driving, and when i filled up at the end of my trip, i filled 6,8 gallons -- which was a lot, since my trip was less than 10 miles total. i told the attendant when i got back, and they said "you were only supposed to fill up to 7/8ths full, there's nothing we can do". i said that's a really weird policy to fill to 7/8ths, and nobody told me about it, and they just walked off. awful customer service.
john ordoyneI wasn't given the vehicle I reserved even though it was $50 guaranteed. The one I got smelled like cigarettes, was dirty, had graffiti on the side, and the seat wouldn't move forward. Terrible experience.
Natalie WolfOur truck had graffiti on the left side. The back right tire had 10PSI (should be 80PSI). I asked your employees to fill the tire and they told me to go to the gas station and fill the tire. That's embarrassing for your company.
Neal BurgessThe location in Bloomington was racist and profiling after telling the other uhaul one thing and when I get there they was telling another and didn't want to rent to me because I was black
David IslamLock was left on my truck when I picked it up. Had to drive back to the location to get it taken off. Not reimbursed for additional miles traveled to do this.
Brendan ByrneThe Uhaul rental employees were nice but I was swarmed by hispanic men in the parking lot.
ANNE WALLMANmake sure the correct vehicle is reserved. We asked for a 10' truck, they had a van set aside. But they were able to find a truck available.
Rae LundquistStaff was very warm and friendly helpful
Timothy JohnsonFantastic, easy quick website, especially if you are a repeat user. I was in and out in 5 minutes. ,return probably one minute.
Marion SodnikThe drop off experience was so easy and fast, I was shocked.
JOSEPH BUNGARDWhen I picked up the truck,there was a wiper blade missing. The driver's door didn't seem like it was closed totally when driving
Peter SellersGreat service again
Ian GoldenConvenient place & Friendly Service. I really like it. Thank to the service.
SAMSON LIBERTANothing, I love renting from here!
Ivory DoubletteNothing it was a very pleasant and efficient experience.
Stefan BergeronEmployees were very helpful and were able to help me get my move done right.
Jackson OBrienIt only took 9 minutes from the time we pulled in till the time we pulled out very polite and friendly would rent from them again
Tom EnderleVan was very low on oil and engine coolant when I picked it up, I'm glad I checked it before going too far
NICHOLAS JANSSENStop using your odometers to sneakily double count miles. I drove less than 40 miles per google maps. You charged me for 65 miles. It is impossible that I went more than 40 miles. Your odometers are fraudulent.
Megan SmithEncourage thoughtless customers to not block other customers in!
John LindStaff was late to open the store, but otherwise it was a good experience
Spencer StandenThe App is good & easy to use. The place is convenient. However, the Truck smells very bad. Needs to be clean & refreshed.
SAMSON LIBERTA