Évaluations des clients U-Haul of Old Town Torrance

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Old Town Torrance

Cote générale :

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Henry P.
Évaluation :

I rented a motorcycle trailer from this place and hooked it up to my Chevy pick up and tried to hook up the tail light plug but my truck did not have the plug adapter. U Haul tech guy told me they sell the plug adapters so I paid $16.00 bucks for the stupid plug that stopped working after I left the place and drove from Los Angeles to Tucson, AZ. I didn't know until a few hours after I left the city that some driver honked at me and told I had no tail lights and I pulled over to check. Sure enough plug adapter was not working at all and I had to continue driving to Tucson taking my chances because I had to meet this person selling me the motorcycle next morning in Tucson so I had to go regardless. Fortunately, I arrived in Tucson at 3:30 AM and checked into a motel I had reserved to sleep just several hours. I had to go to local U Haul In Tucson and bought a better one and made in work. When I returned the trailer they wanted to charge me for 2 days I had to explain what had happen and the tech said to go get a refund inside and when I went in the guy looked at me and told me they don't give refunds on item that does not have original packaging. So had to explain over and had to get upset before they gave me the refund. Still the guy said he was not suppose to give me refund but he was giving it to me like he was doing me a big fu**ing favor. Besides, they gave me low side rake trailer not a motorcycle trailer that has front wheel pocket in the front. They gave me a wrong trailer with tailgate that was so steep there is no way you ride roll or ride your bike up. I had to make a special ramp (wasting time at the seller's house) Took 2 hours to load up. when i could do this in 10 15 minutes. Bull Sh*t place with bad attitude employees. I do not recommend this place but the choice is yours.

Patrick T.
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The gas was empty when taking the truck, and the entire cab was filthy. Like nobody cleaned it prior. I was given a different truck because mine- that I was supose to take before store hours -- was boxed in.

Jamar T.
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Better customer service. How about having a vehicle with gas in it. Thats a vital component to operate a truck. Also, how about having the truck available in the location in which it booked under, and not 30 minutes away and having to change plans at the last minute? Or how about not having me wait 1.5 hours for a truck? Or how about not being lied to as it comes to fuel credit? Or what about providing instruction on how to operate the truck? Or what about the $200 I had to pay movers to sit around while waiting for my truck? Or what about being giving a truck just to be told at the last minute that I could not take the truck? Or what about being told that this experience happens all the time from your staff?

william W.
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Le client n'a pas laissé de commentaire.

Lesbia A.
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I just want to say thank you very much for the kind service the friendliness everything was perfect my first time running a U-Haul the experience was smooth and easy

Aubrey E.
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Le client n'a pas laissé de commentaire.

ROGELIO M.
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Staff was very honest on what I should get and not spend too much for something I won’t be using to much... honesty is very plus for me , good job guys

Seehoon P.
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Le client n'a pas laissé de commentaire.

Robert M.
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Le client n'a pas laissé de commentaire.

Lauren D.
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Le client n'a pas laissé de commentaire.

Thomas M.
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Friendly staff and easy process

LaGina E.
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Le client n'a pas laissé de commentaire.

Hiroyuki N.
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Well organized. Car is Clean and good condition

Ming Yin L.
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Le client n'a pas laissé de commentaire.

Carla H.
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Customers Service was excellent

Randall B.
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Le client n'a pas laissé de commentaire.

Augusto G.
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Le client n'a pas laissé de commentaire.

Daniel O.
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Ruben quoted me my mileage and my total for renting a van and asked if I want an email or printed receipt. I told him email was fine. When I receive the email receipt later the mileage he put was almost double what I actually drove. He also added the cost of gas which they did not disclose to me before hand. I was told by the gal inside when I picked up the van that I would not need to worry about gas.

Amir U.
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Le client n'a pas laissé de commentaire.

Jimmie T.
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Great to work with. Very understanding when we needed to keep the truck extra days.

John S.
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Le client n'a pas laissé de commentaire.

Tyson L.
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Le client n'a pas laissé de commentaire.

Jim R.
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GREAT ! TEAM WORKING THERE ! THANK DEVIN !!

Gretchen O.
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Le client n'a pas laissé de commentaire.

Bonnie M.
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The customer service here is impeccable. They were very helpful and answered all of our questions!!

Desiree G.
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Le client n'a pas laissé de commentaire.

socorro H.
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Le client n'a pas laissé de commentaire.

kevin N.
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Le client n'a pas laissé de commentaire.

Elizabeth C.
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Le client n'a pas laissé de commentaire.

Josef V.
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Le client n'a pas laissé de commentaire.

Jose D.
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All the staff at this location are always helpful, specially David, the manager. Such great customer skills.

Mary A.
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Amazing service!

Seehoon P.
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I rent a truck from them once or twice in a week. They always treat me sincerely. Thank you all in U-haul of Old Torrance. Your friend See Park

KENDRICK K.
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Most was okay, except I was charged fees for dolly and moving pads, but was given none. Hope this doesn't happen to every customer that comes here...

Bruce G.
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Customer service was very good.

Sang L.
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Le client n'a pas laissé de commentaire.

Sean F.
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Best Uhaul I've ever been to.

Jean C.
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Best location in the south bay

Maynor C.
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Jarell had a great customer and was able to help with all the questions I had.

Mignon E.
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Nothing

robert M.
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Perfect experience — thanks!

Hermie S.
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Le client n'a pas laissé de commentaire.

Edward L.
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Le client n'a pas laissé de commentaire.

Yoshikazu G.
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Le client n'a pas laissé de commentaire.

Calvin L.
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Le client n'a pas laissé de commentaire.

Daniel H.
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Very fast and staff was great!

STEPHANIE J.
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Very helpful staff Cameron was great !

Jeffery M.
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Le client n'a pas laissé de commentaire.

Michael M.
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None, keep up the good work!

Lisa B.
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Keep doing what you're doing??

Jennifer C.
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I entered through the "exit"; maybe more well-marked entrance & exit.

Marcus B.
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Le client n'a pas laissé de commentaire.

Gilbert M.
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Great support and in a timely manner!

Michael O.
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Improve signage for proper traffic flow

Laura M.
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Le client n'a pas laissé de commentaire.

Marjorie M.
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Le client n'a pas laissé de commentaire.

Victor G.
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Le client n'a pas laissé de commentaire.

Ramon G.
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Le client n'a pas laissé de commentaire.

Keith L.
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Please congratulate Devin Thomas for excellent job in serving his customers. We look forward to our next visit at Old Torrance Uhaul location.

james W.
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Staff was friendly and well informed. Check-in and check-out was a breeze.

Anna C.
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N/A

Bonnie C.
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Great staff! Always happy to see Gerald. He’s super friendly and always gets me on my way quickly.

Akia B.
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Le client n'a pas laissé de commentaire.

Jazmine P.
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Le client n'a pas laissé de commentaire.

Antoinette W.
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Le client n'a pas laissé de commentaire.

Jose B.
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Smooth process, I extended my rental and by calling in the rep was very polite and did the job quickly! Return was also a breeze.

Godofredo L.
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Le client n'a pas laissé de commentaire.

Desiree J.
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Le client n'a pas laissé de commentaire.

Aaron A.
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Make sure to let the consumer that they are in fact purchasing something before signing. I asked to not include the additional insurance and the attendant placed the insurance anyway and had me sign the screen saying I waved the insurance but was then.l charged for it the next day.

Alan S.
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No complaints.

Janet S.
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Just keep doing what your doing

Sopinant W.
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Le client n'a pas laissé de commentaire.

Manuel M.
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Excellent service. Manager and employees was very nice and helpful.

john L.
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Le client n'a pas laissé de commentaire.

Christine D.
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Staff were extremely helpful and easy to work with while loading the u-box.

Elizabeth R.
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I am always satisfied with this location! I’ve used it before!

Sean C.
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Le client n'a pas laissé de commentaire.

Seehoon P.
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Le client n'a pas laissé de commentaire.

Mark G.
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It's at a terrible intersection

Kenji R.
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I was charged for a dolly that was never provided with the truck, and the truck itself was in horrible shape. It could barely drive in a straight line and felt dangerous on the road. I cannot recommend using u-haul again

Jonathan S.
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Le client n'a pas laissé de commentaire.

LOUIS C.
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Le client n'a pas laissé de commentaire.

Jonathan S.
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Le client n'a pas laissé de commentaire.

mike B.
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Le client n'a pas laissé de commentaire.

Steven H.
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Le client n'a pas laissé de commentaire.

Daniel Y.
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Le client n'a pas laissé de commentaire.

James W.
Évaluation :

SELLS REP WAS KNOWLEDGEABLE AND COURTEOUS. KNEW HIS JOB AND ANSWERED ALL THE QUESTIONS WITH LANGUAGE i UNDERSTOOD. SALES REP WAS EFFICIENT WITH BOTH PRE POST RENTAL.

Cesar V.
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Le client n'a pas laissé de commentaire.

CARLOS A.
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You guys are awesome.

Victoria M.
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My uhual was wet inside and I had to mop it out I didn’t notice that it was also wet on top and some of my items got wet

ALVARO C.
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The truck i rented was very beat up and abused, I didn’t feel safe on it, prior damage and gas was low!! I didn’t mind putting gas, but I can’t worry about gas or damages prior to me using it.. time is waisted!

Rick E.
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The yard guy there needs a class in customer service . this is 2 times in a row ive had issues with uhaul . ill never come back . im done

Crystal B.
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Le client n'a pas laissé de commentaire.

Jim D.
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The two guys in the morning were truly awesome. So happy helpful and professional. Would come back there.

Traci G.
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Le client n'a pas laissé de commentaire.

mitch D.
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Le client n'a pas laissé de commentaire.

Martha C.
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Le client n'a pas laissé de commentaire.

Johnny W.
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I am a uhaul customer for life they always have what I need and they pretty prompt a bbn out their service I shop at the one on the corner of Carson and Western in Torrance

Andrew I.
Évaluation :

Got lucky with a larger truck! Thank u!

Jake U.
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Went to pick up “guaranteed” U-Haul that I reserved to be disappointed by being told that there was none available. Then after 20 minutes of the lady calling other places, I had to drive 30 minutes to a different location. That place had the truck available but never included the dolly that I had already paid for. This company is ridiculous.

ROLAND AND JOYCE C. | Overall Experience |
Évaluation :

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.

kendra l. | Overall Experience |
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The facility was clean. The staff was not able to help me with what I needed.

Non reviews have been submitted for this location.

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