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Cory PooleCustomer Reviews for U-Haul of Santa Barbara
Testimonials From Recent Customers
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Fix thecruise control on my 12 yr old rental
Les BensonThe employee's weren't friendly at all. Upon check in and check out each employee was visibly annoyed that I asked for help
Steven WrightMake sure all the equipment works. Get rid of the false advertising that each building has an elevator
Clayton SipioraNothing I can think of.
MICHAEL ADCOCKThe rental was good
april wheatonPlease do not schedule a pick up at one location and not having any available, when a truck is reserved a week earlier, and then ask to go pick up at a different location. The employee at the scheduled original location informed me that the truck he has on site have to be reserved only. So what was my reservation called??? He sent me to another location and informed me that my truck is ready there. I only had to walk 0,7 miles extra, but that is not the point. I hope this will not be repeated again. Merci.
cherif khouryThe guy outside wasn't exactly personable but I came to pick up a trailer, not have a conversation so no love lost.
Julian WoodsThey day I picked up my rental I was informed of a change in the drop off location. The new drop off spot was changed to Auberry, CA which is almost a two hour round trip in winter conditions. Then on the phone when I called to confirm my original drop off location I was told my only other option was Fresno, CA. Also an almost two hour round trip from Oakhurst. If these were my only options at the time I made my reservation, a week in advance, I would have made other arrangements. But my reservation was accepted for Oakhurst. I had no choice but to drop off my truck in Oakhurst as was stated in my original reservation. I was then charged a change of drop off fee. I'm disgusted by the lack of empathy to my situation by two customer service calls. I was basically told "Tough shit!" A very frustrating experience..
Anthony FerdynAll personnel were very nice
DANIEL BIFANOThey made it quick and EZ
Kirk ApplegateI was charged for fuel, a dolly, and blankets that I didn't use.
Michael MortonRental truck was in very poor condition. Headlights were dangerously dim, radio did not work, A/C worked intermittently, seat belt would get stuck and not unbuckle, holes/tears in the seats, etc.
Kyle CampbellMaybe lower the boxes & displays around the clerks because it's hard to see them & know who's open. It is also not obvious which way to line up.
Anna ParkerStaff were very helpful and accommodating.
Caitlin LamLocation is great, and staff is great. Only downside was that the trailer I rented did not have rear running lights, though it had signals and brake lights. Technician checked my vehicle and determined that fault was with the trailer.
Jonathan CookBetter experience than I could’ve hoped for, couldn’t be improved
Ian HolsteenHaving a rearview camera would be a fantastic addition.
Ivan Padillathe 4x9 motorcycle trailer was perfect for moving the 400 lb. treadmill .
Gary BirchHelpful staff at pick up and easy after hours return.
Carol Suzanne Ly GlasmanThe dolly that I rented was not in the vehicle as expected. I was able to borrow one so it actually saved me money, but clearly did not meet my expectations.
Mark IrwinNice help at the front desk area, young man, not too talkative until I sparked up a conversation, so he had a great "to-do" attitude for sure............ Although the prices are triple what they are in Texas, my rental to come from Texas to Santa Barbara was $173. but taking the same size trailer back to Texas from here was over $700...... never ever again for me. OUCHY...
CARA JONESHave mobile check in trucks not stuck behind other trucks.
Elizabeth JimenezI had to park my personal car in the neighborhood nearby which was okay but it would be helpful if there was parking at Uhaul to park my car for a day or two while I'm using the Uhaul truck. Overall it was a good experience. I liked Phillip P. He was courteous and helpful when I returned the moving truck.
Sean LambProfessional, quick service, easy to deal with. Highly reccomend.
lenie FordService person Bobby was good, efficient and friendly.
Robert GatesYou guys were excellent! The after hours drop off was awesome and super easy! I will be renting from you again in the future!! Thank you!!
Elizabeth TravisAdd a discount option for turning in early. 😉
Frederic De BeuleThanks, Sebastian and Eric. Seamless transaction.
Donald EnsignBetter Wi-Fi for after hours drop-offs
BRYCE ROMEROI think you guys do a great job and recommend you to everyone I know!
cheryl meloneI believe his name is Eric. He went over the top to help me. I greatly appreciated his service.
Ronald FairbanksAll good
John VoorhisUnable to view odometer because "Change oil" message blocks odometer. Staff struggled to find keys to van they allocated to me. Van had only 1/16th tank of gas.
Richard TraversService person Bobby was very good.
Robert GatesExcellent thank you
AHMED ELMOATASSIMGenerally the truck is well-maintained, but the right side mirror mount could not be adjusted, making it impossible to safely monitor traffic on right.
Juan CampoClear instructions on where to go to return the truck. Very helpful!
Lauren JohnsonCentral appointment person got return time/date wrong Could not complete return check-in as internet connectivity too week
richard kelliherRob, who helped me check out the trailer was great. Very professional and helpful. I didn't get his name, but the man that helped me check it in was very proficient.
Robert TenchLimited parking options (few spaces); have to make a U-turn at the light to enter the property
Karen BehrndtEasiest rental and return! Super nice staff. Thanks for making the nightmare of moving a little bit easier!
ROSANNA DURANCARLSONGreat service and support! Thanks!
CHRIS PARKERERIC did a great job
siri atma khalsaThe equipment in my reservation was not prepared for me and when I returned to the site to get it, the employee acted like it was a huge hassle and told me I should have mentioned it when picking up the truck. On top of that, returning to pick up the equipment put me over the mileage on my reservation and I was forced to pay for the extra mileage.This was after I was forced well out of my way because even though I reserved over a week in advance I was suddenly told that my could not get my truck from the location I had requested because it was too much trouble for them to move it there. Terrible, rude, inconvenient, and shady. Next time I will not be using uhaul.
Carl GabrielsonOutstanding service. Equipment needs were met and I would recommend this U-Haul location to my friends who need their services.
MICHAEL SolodonFirst the employees were not very friendly. Secondly the employees parked in all the customer spots and one spot was blocked off and the employees wouldn't open it up. Had to park three blocks away. The truck only had a 1/4 tank of gas. Finally, the truck smelled like someone has dumped a bottle of Febreze. Was awful overpowering smell. I will never use this location again. I don't think the employees like working there.
trish GutierrezI appreciated the telephone call to confirm the delivery date as it was incorrect was taken care of immediately. The driver to deliver the box and pick-up was extremely wonderful in every way.
Judith St. | Expérience généraleThe lady who helped me over the phone, Sharon Smith was exceptional. She was so nice and went above and beyond for me to get an answer I needed. Please make sure she gets kudos!
Lauren Renz | Expérience généraleEvery time I called with a question or to setup access, I was transferred and put on hold for a very long time. Once I was transferred four times, and after two hours, the agents hung up without help
Lucas Brady | Expérience généraleYou're company is one of the worst companies I've ever had to deal with. You messed my orders up more than 5 times for different things, and youre costumer service is a joke.
Frances Lyons | Expérience généraleDelivery and pick-up of the U-Box was seamless. Merci.
Olivia Mohler-Mascklet | Expérience généraleRene was amazing. So warm and welcoming and helpful to each and every customer. He is truly a star employee and you're lucky to have him !!
Lauren Cullen | Expérience générale