Always friendly and professional!!
Reywald AmbaganCustomer Reviews for U-Haul of Yuba City
Testimonials From Recent Customers
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person who helped me was super nice I forgot get his name.
Gurinder PurewalAfter a long haul with only a trailer to drop off, the line of trucks being returned was NOT what I was hoping to see. Fortunately, the young woman overseeing the process recognized my plight and had the experience and instinct to quickly circumvent the line in light of my relative simple disconnect and had me out of there after a couple of moments with an "all good to go" and a smile. A day-changer for me. Thx, Uhaul of Yuba City!
Richard MCMINNYou guys gave me a truck with a lock and no key. I had to drive back to the shop and get a lock cutter. When i finally got it opened there was a lot of dolly and cushions. So I had to drive back and trade truck. Over 1 hr of my time was wasted. I didn't even get a discount for the mistake. Then on top of that, when I dropped off the truck, the guy there was very rude. You guys need to train your employees better.
Lee YangAaron was great. Friendly and helpful.
Cindy NishidaVery polite and pleasant employees very helpful and stress relievers on phone and in person helped our stress level from 10 to none when it was all said n done thk u very much for ur service. Was greatly appreciated.
Brenda McGrewImprove the app and self check out. It was not allowing me to submit anything in a timely manner, it didn't even finish the process
William MullinnixGet employees that actually work. I can bet that the only employees that work are the ones at the front desk. Any other employee is just walking around with their phone in their hand and not actually working or just walking around looking for who knows what saying he was helping someone else. 20 minutes after I got there, I had to go ahead and go around and put the trailer into a spot and unhook it myself because nobody was moving the box trailer that was in the way while my girl went and got someone from the front desk to check the trailer in. Unacceptable. Even the equipment rental guys, who are usually understaffed, move way faster than these guys. Get better employees.
Robert PradoWell the wasn't in the box yet when I got there and it took me a second to even find the box in the first place. But it went pretty smooth besides that.
Raymond LincolnCustomer service is great and the installers do a terrific job
PATRICIA CROSSThe gentleman that assisted me today was very patient and very informative
Danielle OstergarStaff was friendly and courteous, as always. I have never had a bad experience here.
Reywald AmbaganEveryone very helpful & accomodating as the first trailer we rented was too small so we had to go back and obtain a larger one.
Terri RadfordThanks again for the quick and friendly service
lawrence jacksonBad service and the driver door kept on opening while driving, when I returned the 10 van to the location, I told the lady about the door and just ignored me and didn’t even offer any discounts
Daljit KhanguraAlways love coming to the Yuba city location. Always has what I need and never tries anything scummy. To see the owner/manager behind the register just shows the good leadership!
Luciano MariglianiOnce again, the staff was Awesome
RONNIE MCDANIELTruck smelt of cigarette smoke and had ash from cigarettes all over.
Jessica BastingCustomer service was excellent, knowledgeable and very friendly
David WilcoxI had booked the truck a day before when I got there they was barely cleaning it making it worse because it was wet and got all dirty with mud while loading
Sandy MedranoEverything was great
LINDA FELDSCHERWe waited in the drop off location about 15 minutes and no one came out, I got out and took pictures of the trailer and did the mobile check in drop off, no one had come out even by the time we were leaving
Valerie FlaningamGood Customer Service.Thanks
Charles HallYou are doing great
Sandra GrosdodierAssociate was not efficient at her role. Every time she tries to assist us there is always issues and delays.
Doralba HernandezI rented trucks from haul many times.I made the reservation online and everything was waiting for me. In and out in 5 minutes. Thank you. You guys rock.
Paul RogersNothing. Everything was perfect and on point
Aaron Christophe HarrisApp was unreliable and slow.
Bobbi WigginsTook 45 mins for the app yo approve me and let me into the truck even after I made an online reservation.
Jack OwenAustin was awesome and so was Ozzy. Thank you so much for taking care of all my needs. My moving went great.
leslie angelTruck had many issues and should not have been rented out. We drove over 500 miles with a truck that had bad breaks and windshield wipers. The truck also had some major transmission issues. It was unable to speed up to 40 mph during times. Also every time you hit the breaks the RPM goes to max. The truck also shakes and rattles often. We were very greatf to make it to our destination with all of our belongs. We prayed hard to not have to call roadside assistance. A truck like that should never have been rented out. Shame on you.
judy linCustomer service is great and the install of hitch pleased as they went over warranties. Thank you again
Sherry MeyersGetting past your phone recording messages to finally talk to my local store person. But what is GREAT is that your staff at Yuba City is so cordial! I really appreciated working with someone seemed happy at what they were doing and how willing they were to help.
GERALD LABAWGreat place
Andrew DoolittleExtending your hours
Ray JACKSONFast and Friendly service
audie mcconnnelReserved at one location with guaranteed availability for it to be changed to a different location 20 miles farther away. Isn't there a $50 credit if something changes on the reservation on your end?
Alvy SotoThe staff is very professional and friendly. This is the ONLY U-Haul location that I will go to. The best I have ever dealt with.
BARRY ROPERPick up was a mess key was not left in the truck so I was given a bigger truck with a promise of same price for smaller truck when confirming my drop off time again I was quoted the price for the smaller truck! But then I was charged an additional 171. On my card which over drafted my account so now I owe my bank as well! Not happy with my experience at all!
Danielle WatsonMore people at the front desk
mike birdWhen I ask what time the location opened the next day was told 730. I got there at 8 to return equipment and open time was 9
CHAD STEPHENSONThey charged for gas even though we placed gas in the truck and made sure it was correct on the gage. Employee told my husband it was good. They said they would email receipt. Upon checking the receipt I noticed the charge for gas. We went back to see if they would refund the gas. They didn't. Make sure you take pictures of everything, this location will cheat you.
Paula Penavery fast clran easy nd cheap
Danielle OstergarStaff was un-energetic and borderline rude.
Isaiah RalloOzzy was very polite and thorough. He contacted us to let us know we could bring our vehicle in earlier than was originally scheduled. Very much appreciated.
Brenda HaaseThe truck was clean and the staff was great. I would definitely recommend The Yuba City U-Haul to family and friends.
Seinin MarkeeAlways quick and courteous
Edgar SchutteAmazing
Maria Salinas fernandezAwesome Customer Service
Denise CordovaAustin was amazing, their entire staff was great. Clean, very professionally managed. My car had broken down while I was hauling a uhaul trailer from AZ to WA, had to rent a box truck and auto transport from Yuba, and transfer all my stuff midway. Although I ran into car trouble, Austin made everything way better for me and was super helpful. I highly recommend, very great team, nice job! Thank you!!!
William BelangerGood people working there
eric hessNone. The service was perfect.
Sondra NunezGreat experience. Would use again.
edith shubert | Expérience générale