Customer Reviews for UB Collision Express
(U-Haul Neighborhood Dealer)

45 évaluations

2632 S IH 35   New Braunfels, TX 78130

(830) 515-5823

Heures

  • Mon–Fri
    De 9 h 30 am à 6 pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(830) 515-5823

2632 S IH 35
New Braunfels, TX 78130

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h 30 am à 6 pm
  • Sat–Sun
    Fermé
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Either dispose of the broken UHaul key drop box, or clearly label the black drop box by the door.

Roger A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane J. 
Évaluation :
3

All went well. Appreciated a clean, up-to-date rental vehicle that drove well.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amanda J. 
Évaluation :
1

Bad service delivery on morning and on the paperwork shows another time way late almost night got charge a extra day more not fair , just send an email but got no answer about it .

Marcelo A. 
Évaluation :
1

No Blankets, no moving dollies. Contract already closed and would not take of the missing equipment. On Return, the key box was laying on the ground. I ended up putting the keys in the mailbox due to not having a proper location to drop keys.

Heath S. 
Évaluation :
3

I rented (and paid for) a furniture dolly to be included with my U-Haul rental. The Dolly was not in the truck and no instructions on where to find it ‘if' it was elsewhere either. Seeing I'm a small women and only had one person to help me with the move I did, the Dolly was crucial in being able to move some heavier items. Due to the limited time I had reserved the UHaul for, and it being 7am on a Sunday morning, there was not time to deal with going and buying a Dolly somewhere. This caused me to have to leave a few heavy items behind that otherwise would have moved with me if I had the Dolly as planned. Besides the missing Dolly, the moving truck was well maintained, clean and in good condition. I also liked the convenience of reserving the vehicle online and then the check out process through my phone at the pick up location. I would recommend this location to a male in the future, but not a female going by herself. If my boyfriend had not been with me, I honestly would not have felt comfortable there. Even though it's just off the access road, it's an unmaintained property set farther back on the land…if we didn't see the UHaul truck there, I wouldn't have know it's even a business.

Jessica L. 
Évaluation :
1

Made reservation 6 weeks prior to rental and requested an appliance dolly. Dolly was not available as the last one went out earlier. Help there was sparse - more in tune with auto body and paint work. Truck was returned about 22 hours after leaving lot, which is a one day rental, yet my invoice indicates a two day rental as the check in time is incorrect. Contacted a U-Haul customer service rep and was told it would be investigated. After 4 days have heard nothing. Not happy about the extra day charge and will not rent from U-Haul again. Thinking about putting in a dispute with my credit card issuer over the extra charge.

Don K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton S. 
Évaluation :
1

The guy was very friendly but this is a run down collision shop and there seemed to be a family living in the office.

Ted W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Improve on communication with rep on making reservations and rescheduling

don W. 
Évaluation :
5

Fantastic customer service. Très sympathiques et professionnels.

Shane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma H. 
Évaluation :
3

Again , not the location I had chosen to drop off. I was not told until I had taken the vehicle to my original drop off. I am still dealing with the new drop off place to close out my contract of additional pads I rented. Your wasting my time.

David W. 
Évaluation :
5

Drop off was painless

GARY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY B. 
Évaluation :
1

I was overcharged by more the $200 and I'm still waiting to get this resolved. I've talked to the local UHAUL store as well as the area manager. My next stop will be the Better Business Bureau if this isn't resolved .

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Granger W. 
Évaluation :
3

Excellent customer service...dificult location to get to trailer hookup

Ted R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sean E S. 
Évaluation :
5

Do more to elevate this site as a preferred New Braunfels location. Highly energetic, enthusiastic and competent.

JA S. 
Évaluation :
4

I returned the truck Monday evening, but am being shown as turning it in on Tuesday evening. I gave the keys to a gentleman Monday night who said he would return it in the system that same night. I hope his delay in returning the truck did not result in me losing any return funds on the truck while it was in U-Haul's possession.

LARRY P. 
Évaluation :
5

EZ Turn in process. However, not sure if I'm due refund for early turn-in. Receipt doesn't show it.

FRANK L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEEROY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA Q. 
Évaluation :
5

Great customer service!

John S. 
Évaluation :
3

They were very nice and knowledgeable. It was at a mechanic shop so definitely not an upscale office. That is to be expected though

Tina P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERNARDO I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rashmi B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

800 u-haul service was friendly but not very helpful. I had to go to the drop off location and she contacted uhaul to find me a trailer.

james Y. 
Évaluation :
3

The gentleman was very welcoming & friendly. Very helpful in hitching up the trailer and testing everything thoroughly.

Karla L. 
Évaluation :
2

I was charged a $100 Rental Tax? No dollies or boxes.Plus Auto Transport was $248 Not $149 as Quoted. i will not reccommend U-Haul or use U-Haul again. Roland Montagnino

roland M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry L. 
Évaluation :
5

This was not my original drop off location. My original drop off location was 920 IH 35 S. New Braunfels. I went there to drop the truck off and was told because she had lot space issues I had to drive the truck a mile down the road to the new address. Why couldn't someone from there come a mile down the road and get their truck? Why did I have to do it? She told me if I didn't do it they would charge me $250. Anyway, what's done is done but I won't be using uhaul in the future.

JONATHAN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT C. 
Non les évaluations ont été soumises pour cet établissement.

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