Customer Reviews for U-Haul at 12th & L

5486 évaluations

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Y. 
Évaluation :
5

None. Tasheana did an excellent job in helping me.

Willard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL Q. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KELLY F. 
Évaluation :
3

Moving van had a strong stale cigarette odor and check oil light was stuck on. Couldn't confirm mileage prior to leaving.

JEREMY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRAVIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
5

The agent I dealt with was truly pleasant and assisted the entire process amiably.

BONNIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector G. 
Évaluation :
2

I ordered a furniture dolly to go with the van I was renting. They forgot to include it. When I returned the van they charged me for the dolly. I told the girl at the counter and she said she would take it off my charges. She did not. I have called the store 27 times over the last 2 days and they never pick up. The phone rings over to U-Haul central where a recording tells me there is a 33 minute wait. They are great until they get your business then they become totally unresponsive.

MAXIMILIAN W. 
Évaluation :
1

I had the worst experience with u-haul. I called to confirm five separate times over multiple weeks prior to my move, including two days before moving. The night before my move I call to check in AGAIN, and learn they don't have a truck available for me. After pleading with the customer service representative, she finally finds a truck for me an hour away. Every call to customer service took 30 minutes on hold AT LEAST. I'm very disappointed with u-haul.

JUSTIN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe G. 
Évaluation :
5

I had a problem with returning with the Uhaul app. It requires a photo of both the mileage and the gas meter. On the van I was driving, the odometer mileage appeared only after closing the door and before turning on the engine. The gas meter appeared only after turning on the engine. It was impossible to get the odometer and gas meter to show at the same time. I don't know what I would have done if the store had been closed at that time. The staff at this location are gracious, helpful, and friendly.

Donovan R. 
Évaluation :
5

Nothing to improve just want you to know that they were very pleasant & professional.

ROBERTA N. 
Évaluation :
2

You ask for another phone number, that is not something you need to do. You push to hard for people to buy your insurance and saying your company will not work with my insurance! That is a RED FLAG. So I will be checking my options next time I need a rental. Your per mile rate is to high. U-haul could do better.

MARK L. 
Évaluation :
5

James was an excellent agent and extremely helpful. A full-service station! Will rent from them again.

PHILLIP J. 
Évaluation :
4

It went without a hitch except it got delayed because it was parked behind another truck. Had to go back in and the place was super busy.

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE W. 
Évaluation :
2

Better communication.

ELIZABETH P. 
Évaluation :
3

The lady who helped me was wonderful, but the truck was so old and musty smelling I'm surprised it was still being used. It had greater than 89 000 miles and so old and dinged up I felt like it was going to break down at any moment. I usually have a really great experiences with you guys but not this time

YUNNA F. 
Évaluation :
4

We dropped the truck off after hours but the mobile return system worked great and was easy to navigate. Lot was well kept and easy to maneuver the truck in.

DEBORAH D. 
Évaluation :
5

James was a great representative for your company.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA L. 
Évaluation :
5

I marked that the equipment was clean, but there was a lot of dog hair in the front passenger seat, probably from the person before me. It didn't cause any issues for me, but I don't want to be blamed for it as I only used the van to pick up groceries and furniture for my new place. I didn't transport any animals. James at the front desk was incredibly helpful when the app struggled to let me check in. He was very courteous and prompt to get me into the van without any wasted time. Give that guy a raise, he went above and beyond despite clearly being very busy.

Alexander P. 
Évaluation :
2

One person came in late The other was upset and sped through our transaction putting in the wrong drop off time. They accidentally charged me TWICE They called their boss and she asked is not available Hot mess express Fix this shâ€" today please 253-363-2545

LATASHA T. 
Évaluation :
4

Display the price for "out of town" use.people see the low price and dont notice the small print then wonder why the price is much higher.that is so misleading.

KRISTINE LEANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS DUANE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
4

Location was out of the way for me to return the truck.

BETTY R. 
Évaluation :
5

James was an excellent employee. Helped me promptly and professionally, and even cleaned windshield before letting me pull out. 5 stars! Nicholas did return. Fast professional and friendly.

JOEL M. 
Évaluation :
5

The manager is 100 % for his customers. My daughter is deaf and he helped her above and beyond the normal. She needed advice on her hitch and the hookup of the trailer. He did a great deal more than he had to, he was patient, kind,, and it is appreciated

Kristi F. 
Évaluation :
5

Bruh I don't know the name of the guy but he had just started working here and was super helpful, my trucks trailer wiring had become disconnected and this dude busted out his electrical knowledge and experience and got my lights working again, and not to mention the awesome female manager who's name I'm forgetting that helped me get the right adapter and tow ball for my truck, helped me select the correct trailer and got my business squared away in the most helpful and efficient way possible, I would like to thank these two individuals deeply for their time and efforts in helping me solve my problems, would definitely recommend them and the store to anyone needing U-Haul services as they are easy to work with and want to work with you aswell

MENELIK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

My wife and I had an excellent experience

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
2

Upon picking my rental representative was busy with a guest before closing at 7pm & then another two more customers behind me. If you guys could have maybe proper staffing it would have seamless process

Rojoelyn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

We were notified at 8:30pm the night before (after all offices and call centers were closed for the night) that our order could not be accommodated and that we were being given a much smaller truck. This created LOTS of issues! Why call so late that we can't get ahold of anyone to help us??? Extremely poor customer service!!

Dan R. 
Évaluation :
4

Military discount.

Dominic C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMARYN M. 
Évaluation :
5

Very easy return process. Thank you!

Aaron A. 
Évaluation :
4

staff were great

AURA M. 
Évaluation :
5

Nick Adams brought me in and was very attentive to my needs. I'll come back.

sheryl Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD S. 
Évaluation :
4

No 7 pin connector for trailer. Had to purchase adaptor, was not very happy about that. Le service a été excellent. Amount of add on questions / sales pitches was ridiculous.

PHILIP P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saxton G. 
Évaluation :
5

Great service great trucks

DENNIS G. 
Évaluation :
2

You should not charge peoples bank card more money after calling them. I wasn't pleased when you charged my friends bank card more money when you called me about the truck. That wasn't right and you need to give the person back their money. You should not charge money off some ones card without them knowing. That was pretty damn rude. You need to give it back. Charging over 38 $or more. That was uncalled for. Give the money back or give the person back 20 $back to their card please.

BRANDEELEAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regenia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kurt W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cecilia P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NOAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
4

Nothing, the experience was amazing, the staff was kind and everything went smoothly!!

Clifton P. 
Évaluation :
3

I experienced a very painful injury while using a trailer I had rented from uhaul. The trailer tail gate was not chained, swung open and landed on my foot. Normally these gates are chained so that they can open only to horizontal or parallel to the trailer bed. I've used these trailers numerous times in the past and never had it where the gate opened beyond horizontal. This time it was not chained and the gate fell completely open and struck my foot against the ground resulting in a incredibly painful injury that will result in the loss of the toenail on my left foot, not to mention incredibly inconvenient due to the fact that I am in the middle of a home sale and cross country move. I'm not sure what protocol is for checking equipment before being released to the customer but this chaining of the gate so that it doesn't swing open to the ground resulting in injuries like mine or worse should be very close if not at the top of the list. I will be filing a claim.

JEREMY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Thank you for all your service everything went great and the employees were great picking up and dropping off there

LUIS M. 
Évaluation :
4

I made an appointment with UHaul for May 22 2021 to get a hitch put on my Hyundai Santa Fe at 11am.  Got a reminder on the 17th.  However on the 19th and 20th I got reminders that changed the time to 5:15. While a big inconvenience, I just went with it and got it done at that time and date.  When I left after it was completed, I used my right turn indicator to get out of the lot.  I noticed it blinking erratically, but was worried about getting to my ferry to back home, so I just kept going.  I did not know what the erratically blinking meant.  A few weeks later I was told that my right tail light was out.  And learned that the strange blinking was an indicator that there was an issue.  Since it was obvious that something had happened during my hitch installation, I called the UHaul that I got the installation from.  I was transferred to the national line.  After 2 hours and 13 mins on the phone, I got an appointment at a different UHaul to get the lights looked at.  On July 4th, I went to get them checked.  After saying it was probably a bad bulb, the person helping me hooked up something to the plug for a trailer and said it was fine and that it was a bad bulb.  I went next door to a Napa to get one and they were closed.  So I went home.  After the weekend, I went to our parts store to get a bulb.  The new bulb did not work in any of the bulb sockets.  It is not a bad bulb.  Unfortunately, I didn't have time to deal with it since I was going on a trip.  Thankfully I didn't get a ticket because of it.  I am back and haven't had time to make a two hour call so I am attempting to get some help this way.  This will be sent every way that I can.  I hope that I will get a response quickly and that this situation will be resolved.  Email or a phone message is best, since when I am working I can not answer my cell phone.   Laura Daughenbaugh206-409-5815tobineze@gmail.com  

Laura D. 
Évaluation :
5

Nothing keep up the good work and excellent customer service.

ROMNIE L. 
Évaluation :
5

Very fast and friendly service. I would highly recommend this location.

ERIC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY C. 
Évaluation :
5

Professional and courteous! This has been the best location I've used and would definitely use again.

Christine R. 
Évaluation :
5

The local office made up for U-Haul's horrible web site. The wed site refused to accept my valid credit card, the call center delay of “12-15” minutes was equally bad. When I finally got through the trailer I'd wanted to rent was no longer available so I had to drive a extra 4 hours round trip to return it

MURRAY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN CHRISTOPHER A. 
Évaluation :
3

Van was not particularly clean on rental, inside of windshield was filthy - I could barely see out when driving toward the afternoon sun. After-hours return sent to my phone did not work, so I called the local office - I have been on hold for 35 minutes and still no response. Called your national number - on hold for 13 minutes before someone answered. This representative transferred the call to customer service, with a 57 minute hold time!! This is totally UNacceptable. Next time I need to rent, I'll be looking at someone OTHER THAN U-Haul - this is NOT customer service.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
3

A more pleasant employee. Poor customer service.

Amanda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
5

Easy pick up and return at this location.

Charles I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
1

Horrible customer service never received my dollies and was treat as if they did me a favor by addinng "discount" for the dollies. It took me 5 hours past my started to rental times late into the night in a unsafe place with a 2 year old in my car This place is joke.

Whitley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shana G. 
Évaluation :
3

Less blame on this site then the UHail organization. I reserved a trailer days in advance from facility 10 miles from my locale. Was on my way to pick it up when I noted an odd text message I had to drive 90 RT plus 6,00 $ toll to collect the trailer. VERY POOR SERVICE!

SEAN T. 
Évaluation :
5

Maybe have more pick up trucks available You only had the 10 foot available but it was okay being the same price except mileage charge was more

LISA NAOMI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HESSAM W. 
Évaluation :
5

Nothing, pick up, drop off we're easy.

JACK M. 
Évaluation :
2

The woman who checked me in demonstrated no customer service skills. She and her coworkers were engaging in idle chit-chat while checking me in. She did not try to engage with me or thank me for my business. I felt like I was at the DMV. Likewise when I returned the rental, I asked the attendant if there is a bathroom I could use and was told no. You should consider offering your customers the use of the bathroom as some have just come off a long drive!

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky K. 
Évaluation :
5

The man that helped me, who I believe is the owner, is so kind, helpful and pleasant to deal with. I would recommend this U-Haul location to absolutely anyone and everyone.

SINDI S. 
Évaluation :
5

The device James and team provide is over the top

THOMAS G. 
Évaluation :
5

Wash the truck, front was so full of bugs as if it had just rolled in from a cross country drive. Windshield was also bugged up and windshield wipers need replaced, nothing but chatter and was quite difficult to see in the rain and smeared bug guts.

Ron M. 
Évaluation :
5

Navigating the yard was a little difficult, somebody had pulled in to drop off a car dolly, I was instructed to back up to my trailer rental, had to drive around 2 city blocks to get to it. Not a big deal for me, but only 1 person working other people had to wait.

CADE B. 
Évaluation :
5

I was originally scheduled to pick up at another location, but u-haul made a change. They were terrific at the new location. Very personable and helpful. They even provided and changed a fuse for me that was needed for the trailer lights to work.

TERYL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA U. 
Évaluation :
1

Please try to make sure employees have a good attitude in the workplace. Both employees who helped me were very frustrated and it brushed onto me and ruined my renting experience with you. Im not sure if I will rent from you again because of it.

Carlos S. 
Évaluation :
5

Great customer service even help with recommending equipment

Austin R. 
Évaluation :
5

Steering was loose and truck seemed to struggle with uphill even though load wasn't heavy

Karlyn D. 
Évaluation :
3

Your online reservation system needs an overhaul. What a piece of crap! I uploaded the front and back of my license during the reservation process to speed things up. Then I had to do it AGAIN at the store when I picked up. What's the point? Also, I don't need 6 emails confirming my reservation. Lame!

KENT B. 
Évaluation :
5

Equipment was clean, but first auto transport trailer was low on brake fluid. Discovered a flat tire on transport trailer (the one we were given instead) after we loaded car onto it. Had to request roadside assistance and waited 1,5 hours.

BRENDA KATHLEEN L. 
Non les évaluations ont été soumises pour cet établissement.

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