Évaluations des clients U-Haul at 19th Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at 19th Ave

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kathleen S. le

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Le client n'a pas laissé de commentaire.

Jasmon S. le

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Alexandro is a asset to u-haul. He provided some of the best customer service I have had in person or over the phone. He is the true depiction of a manager. Thorough, compassionate, and interactive with employees as well as customers. I am very appreciative of the care provided at this location and they made me look forward to doing future business there.

Jennifer S. le

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Le client n'a pas laissé de commentaire.

Jacqueline D. le

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Nothing. Everyone was friendly, helpful and efficient.

linda R. le

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Excellent experience. Great staff, April was outstanding.

Trent T. le

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Screws (bolts) that hold the floor down, were missing or loose. License plate light, not functioning. All this after their "inspection" and "good to go". The trailer also had asphalt and pea gravel piled up on the fenders skirts from a prior rental. I had to clean it off ( the best I could), so I would not damage other drivers windshields as it came loose and fell off on the roadway.

Janice S. le

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Le client n'a pas laissé de commentaire.

Greggory R. le

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Excellent customer service

Julie H. le

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Terrible experience, I reserved on the app, it wasn’t available at 8 when I reserved it, sent to another location, not there either. Was an hour late to get to the people to help me load the van! You stink as a company!!!!!!

Dennis T. le

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Le client n'a pas laissé de commentaire.

Raymond D. le

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Just keep doing what you're doing!

Jeanne T. le

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Le client n'a pas laissé de commentaire.

David R. le

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Friendly and ver hassle free.

Harriett C. le

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Was in and out....just the way I like it ??

Devaughn R. le

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Le client n'a pas laissé de commentaire.

Richard D. le

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Le client n'a pas laissé de commentaire.

Trenton D. le

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All employees at this location are great people, i will return for any rental needs.

EARL C. le

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Le client n'a pas laissé de commentaire.

Jeffery O. le

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The inside of the windshield was cleaned or wiped with a wet towel that left bad streaks. Could barely see out when turned into the sun. Need to clean inside with windex or similar product for safety reasons if nothing else.

Celes B. le

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Le client n'a pas laissé de commentaire.

Roman M. le

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Le client n'a pas laissé de commentaire.

ELIMINA C. le

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Le client n'a pas laissé de commentaire.

Phillip S. le

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Le client n'a pas laissé de commentaire.

Mitch S. le

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Le client n'a pas laissé de commentaire.

Sandra S. le

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The van I rented wasn't clean on the inside. It wasn't bad, just not clean. I was fine until I found a pile of nail clippings in the door handle when I returned it. A little gross. Also, I didn't like that the tank wasn't full. It meant I had to think through my usage so that I didn't put in too much. I also had to get gas before I headed out. I'd prefer it to be full when I pick it up. I'll use this location again next year as they have good customer service, just hoping these two thing will be fixed.

Eric B. le

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Quick and easy drop off. Took less than 5 minutes

Tabitha C. le

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Le client n'a pas laissé de commentaire.

Gregg B. le

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Le client n'a pas laissé de commentaire.

Walter D. le

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The transaction was done in a timely manner and employees were very courteous.

sounheng C. le

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Le client n'a pas laissé de commentaire.

Donna G. le

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Used many time e always consistent.thanks

Joel W. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Nothing, they were really great.

violeta V. le

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Very courteous and knowledgeable clerk

Kevin M. le

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Le client n'a pas laissé de commentaire.

Joel W. le

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Le client n'a pas laissé de commentaire.

Jaime B. le

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The absence of contact info for the location is highly frustrating. I attempted to reach the location on the day of my reservation to let them know i was going to be late picking up, and to ensure my reservation would still be honored. You don't post contact info for the location, so I chose to chat with the location. The woman who answered my chat was NOT at the pickup location, was rude and effectively refused to help me. I was already stressed out on moving day, and your unhelpful staff only made it worse.

Wilhelmina D. le

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Le client n'a pas laissé de commentaire.

Joel W. le

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there was trash in the back of the uhaul

Mike J. le

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Le client n'a pas laissé de commentaire.

PETE J. le

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Everything was perfect and the staff helped us out with all questions and vehicle usage.

Daniel H. le

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Arrange the counter so you can better see the employee better when you first walk in. He was blocked by racks and I did not realize we was working with a customer.

Latoya S. le

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Le client n'a pas laissé de commentaire.

Novice L. B. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

Nancy J. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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Super nice people and very easy to deal with. I will go back to this location

Frank M. le

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Everything was great I guess the only thing that would make it even better if it was free but I'm sure that's not going to happen I was well taken care of and I enjoyed my experience there I'll go back again

Lea D. le

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It was amazing.

Brad S. le

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No problems at all. Smooth transaction. I completed the express check in online which made it easy to get in and out of there. Staff was very friendly.

DANNY M. le

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The staff at pick up and drop off were VERY friendly and accommodating! I was very impressed!

PAUL M. le

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Le client n'a pas laissé de commentaire.

Isabella B. le

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The driver side mirror is a safety hazard. I didn’t/doesn’t work. The staff was aware before leaving the yard, the staff was informed upon returning the truck and responded they were aware.

Kathy E. le

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I order two dollies and 12 blankets and they were not in the truck. When I turned the vehicle in theuncredited my account so we’re all good.

isaiah R. le

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Thanks for helping me move

John G. le

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Le client n'a pas laissé de commentaire.

Charlie R. le

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Make the supplies add to receipt with truck rental. Only 1 receipt and purchase that way.

Sybil C. le

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The movers that were recommended through uhaul were unsatisfactory at least the first 2 that came out then the owner ended coming out to finish the job cost 300 more than had planned on and the first guys broke several things that boss really didn't want to cover but finally did for just a small amount. Boss was nice but didn't make up for the mess and lies from the original guys.

Esther W. le

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My check out person was new and didn't know what he was doing. My check in person fixed it and gave me a discount for the trouble, but if the new person had had a training buddy, it could have all been avoided and the new person would have been further trained in the process.

Charles Y. le

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Service was friendly, accommodating and fast! Thank you!

MIKE C. le

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Le client n'a pas laissé de commentaire.

KAYLEIGH L. le

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Staff members at both locations were friendly and very welcoming.

Andrew C. le

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Put a fence around the lot to keep out the zombies

Margaret M. le

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My drivers rear view mirror was broken because screws were stripped but was very nice service and great experience I love using your company but hopefully I won't be moving for awhile

Joseph M. le

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Very helpful staff

Ashley H. le

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Le client n'a pas laissé de commentaire.

Charlie S. le

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When I arrived to pick up the truck, it was discovered that they could not accept my debit card as payment for the truck I had reserved. The woman working, Katie, found me a different rental so that I could still move what needed to be moved. She really went above and beyond to help me and the overall experience was wonderful.

Cheri S. le

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The young lady who hooked up the trailer was outstanding, she knew what she was doing, she was friendly, it is these type of employee's that make a company stand out above the others.

Keith S. le

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Staff was friendly and helpful. Experience was excellent

Sheila W. le

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I was extremely satisfied with my experience. Mason was wonderful and he was very happy to explain everything he did and answer any questions I had!! I will definitely return here for anything I need. He is very pleasant and friendly. Thank you!!

Anna C. le

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I will not rate because your company charged my debit twice bringing my bank acct into a negative.

Michael R. le

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Le client n'a pas laissé de commentaire.

CHARLES Y. le

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Keep up the good service. Everyone I met was cheerful and seemed happy to help. Wonderful experience.

Leopoldo A. le

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Le client n'a pas laissé de commentaire.

jamali N. le

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Le client n'a pas laissé de commentaire.

RICKY C. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Destiny E. le

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Le client n'a pas laissé de commentaire.

Christopher W. le

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Le client n'a pas laissé de commentaire.

Cameron T. le

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Le client n'a pas laissé de commentaire.

ANDREW H. le

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I've never dealt with this location but they somehow took 81 dollars from my debit card and the issue is yet to be resolved.

Alan D. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Carrie G. le

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Le client n'a pas laissé de commentaire.

Kaitlyn S. le

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Great service! The location manager was very helpful with the reservation and was willing to work with me when there were some issues with the reservation (i.e., last minute truck and location changes on UHaul's part). The check-in process was quick and easy, and the employees were helpful.

Peter H. le

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Le client n'a pas laissé de commentaire.

Pamela F. le

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Le client n'a pas laissé de commentaire.

Hans E. le

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Le client n'a pas laissé de commentaire.

rick W. le

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Le client n'a pas laissé de commentaire.

John K. le

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professional staff, quick and courteous, what you would expect.

Victoria O. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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nothing serious just regular listen to the people that are renting the trucks in the cars. The protocol is good presently. I turned in my vehicle due to manufacturer defects, in my opinion. ??

Shane L. le

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Le client n'a pas laissé de commentaire.

michael M. le

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Le client n'a pas laissé de commentaire.

Mirza B. le

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Le client n'a pas laissé de commentaire.

Robb B. le

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Le client n'a pas laissé de commentaire.

danel M. le

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Katie and Mason were very helpful and very professional and personal I will recommend this uhaul to everyone.

lovely B. le

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Their are great people there

Michael H. le

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I made a reservation at the Bell Road and 19th Ave location, I arrived to pick up the car hauler and they said my reservation was at 19th Ave and Hatcher that was a big inconvenience. Also I requested the trailer for 3 to 4 days not only with the customer service representative on the phone but also with the store employee, after three days we received a call from U-Haul customer service saying that our rental was late and subject to a late fee even though we informed them that we needed the trailer for 3 or 4 days. The customer service representative was pretty rude and said she would make a note of the conversation, she actually yelled at my wife. Not a very good experience

Sue L. le

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Mason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.