Évaluations des clients U-Haul at 19th Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at 19th Ave

Cote générale :

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sean K.
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Le client n'a pas laissé de commentaire.

James J.
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Have enough dollies on location. It held up my move trying to locate and pick up from another location.

RICHARD D.
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Le client n'a pas laissé de commentaire.

Jenniffer M.
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Le client n'a pas laissé de commentaire.

Stephen D.
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Le client n'a pas laissé de commentaire.

TONY P.
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This uhaul station is always prompt, effecient, and exceptionally c professional, I always enjoy my visit to the 19th avenue U-Haul.

Anna K.
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They younglady and young lady were amazing and very helpful. Kudos them both. They deserve a kudos

Kyle M.
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Gas tank was broken. Wouldn't take gas. Please send receipts after equipment is returned

SUZANNE B.
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Le client n'a pas laissé de commentaire.

Kevin L.
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To the lovely woman behind the counter, don't sweat the small stuff. You will get quicker. Do not let people's impatience take your peace.

Robert W.
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Le client n'a pas laissé de commentaire.

RONALD R.
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Very low mileage truck extremely helpful personnel very quick very kind what more could you ask for except the lower prices and we all know that's not going to happen.this location and personnel have always been well above satisfactory

Dorothea L.
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Le client n'a pas laissé de commentaire.

Audrea M.
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Le client n'a pas laissé de commentaire.

FRANK C.
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Le client n'a pas laissé de commentaire.

ritche T.
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They charged me $100 from my account. I only used up about $55 and until now I haven't received my refund of $45.

DAVID V.
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Associates were really outstanding made it easy to pick up and drop off excellent customer service

rhodesia H.
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Every time I come in to do business with Uhaul, it's ALWAYS good service. This time I came there There was something wrong with my account with Uhaul, The fella named ANGEL worked DILIGENTLY To fix the Situation. He Had GREAT customer service. Thank You Uhaul.

Peaches S.
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I was so impressed with the young lady that helped with my reservation and showed me trucks. I found all of the staff that I encountered just so savvy on customer service. You have an awesome team at this location.

ALEJANDRO R.
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Le client n'a pas laissé de commentaire.

RONALD P.
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Le client n'a pas laissé de commentaire.

Kyle M.
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The staff were extremely courteous, knowledgable and professional. Great customer service. Thank you to the two gentlemen on duty the day of my rental.

Francis A.
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Le client n'a pas laissé de commentaire.

CATRINA B.
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Le client n'a pas laissé de commentaire.

Deedra C.
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CX service was AMAZING! Everything was ready to go when I arrived and while transaction went very smooth

Jennifer J.
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Le client n'a pas laissé de commentaire.

ESTEBAN O.
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That blonde with the pretty eyes is very dedicated, saw how she controlled perfectly 2 complicated customers and turned that frown upside down on their faces.

MARIANNE M.
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Great Customer Service. Workers where knowledgeable.

Alexander H.
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Le client n'a pas laissé de commentaire.

Ray E.
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Have the vehicle ready for the customer. Don't have the customer run around the lot looking for a suitable truck. Don't charge the customer, who reported an unclean truck, the cleaning fee. If you say you guarantee a $50 rebate for the truck not being ready actually give it to the customer.

TODD S.
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Sara the owner was lovely and got me in and out quickly. Very pleasant and efficient 3xperience.

ROBERT G.
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The process is very time-consuming. Most of this process could have been done either by online verification or prior to picking up the vechicel

Terrence G.
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Le client n'a pas laissé de commentaire.

Christopher E.
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Le client n'a pas laissé de commentaire.

Amara T.
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Make sure the trucks are completely dented n fucked up, other than that they were the only uhaul that had 9foot cargo vans

Adam P.
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The truck itself was wonderful. Fit all of our stuff in it. The only issue I had was having to take it on the freeway. If I had to go over 50-55mph (freeways are 65mph speed limit) the truck would shake tremendously. Very unsettling. I did let the location know. Thank you.

HEATH Y.
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The employees there Megan in particular was extremely rude and not willing to help not just me but anybody that came in. I paid off a $60 bill that I owed you the lady on the phone at your corporate office was extremely nice and helpful but inside of that location was one of the worst experiences of my life. Especially when I returned the truck and asked them if I could pay cash they had told me yes and then she just build my card without even asking me and said to bad call corporate office if you don't like it.

James C.
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The employees were great to work with. Best experience yet.

Guadalupe R.
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This location was very clean and friendly. I will come back to this location if I need there services again.

Darrel D.
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Le client n'a pas laissé de commentaire.

Daniel B.
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The only issue was the lack of security of the premise. We chose to pick up ar 4:30 and a suspicious charactr climbed up onto the roof of one of your units. Other than that concern, checking out the equipment and checkin g in was great and hassle free.

Anthony W.
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Employees are not very courteous, replace them

Alexis B.
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Le client n'a pas laissé de commentaire.

laurel W.
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Le client n'a pas laissé de commentaire.

GRAYDON B.
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Le client n'a pas laissé de commentaire.

Daniel C.
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Le client n'a pas laissé de commentaire.

Timothy D.
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Le client n'a pas laissé de commentaire.

Andi G.
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Le client n'a pas laissé de commentaire.

JEFFREY F.
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I feel they tried to slide damage on the vehicle to the renter since none of it was marked on the checkout list, including incorrect gas . I asked for a 7 dollar dolly and they seemed put out when I refused an appliance dolly. Then didnt take it off the contract only to ask for it when I returned the van. Very disappointed in all my rentals over the years.

Debra T.
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Keep doing your best it shows in everything

DENNIS K.
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Le client n'a pas laissé de commentaire.

Sam M.
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The thing I was disappointed with is the trailer I rented was supposed to be a 5-feet by feet trailer but in fact the inside of the trailer was only 51in, 9in short of the advertised size we had an item that was under 5 feet but more than 51in that would not fit down in there and we were very disappointed. You should post the actual size of inside of trailer.

CHRISTOPHER L.
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Me.Silva was dope, my brother in law and I came in to purchase a cargo van so we could U-haul or new BBQ grill home. Alexandro complimented on my Nintendo 64 T-shirt. We have a couple of laughs then he sent us on our way. If we ever need a cargo van or any other U-haul transportation for that matter, Mr.Silva will be the man we call. Thank you, Chris Long

Julie M.
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Le client n'a pas laissé de commentaire.

stephanie C.
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The guy came out and removed the trailer that I was returning. He said that he would e-mail the receipt. The next day, I still had not received the receipt and I got 2 phone calls from U-Haul asking if I still had the trailer. Nobody seems to know what is going on.

David S.
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Le client n'a pas laissé de commentaire.

RODNEY T.
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Le client n'a pas laissé de commentaire.

Robert A.
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The vehicle was clean, but the windshield was very dirty. I signed to pick up without staff because of CoVid. I had to interact with staff both on the pickup and the return. Your system let me down this time.

NICOLE R.
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24/7 pick up didn't work. Had to wait until location opened

SANDRA A.
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Le client n'a pas laissé de commentaire.

ETHAN S.
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They did fine.

GAWUS S.
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Charge too much

fidel C.
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Le client n'a pas laissé de commentaire.

JACKSON B.
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Everything was fine. The van was ready on time. The paper work went smoothly. Check in was quick. overall, a very good experience.

Mohamad Hussain M.
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24/7 return app is a joke. It does not work and why should it so that you could jus charge us extra $20 plus on top of that charge another $25 for cleaning fees when we had cleaned and returned it. Plus I was told to call if was going to come after 7 so that they would set up the online return for it to be easy and when I call the lady was horribly rude and said that nothing like this exist she sent me a message link but when I was there the link shows expired then I have to call U-Haul waiting for an hour until my cell batteries died.

DAKOTA N.
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Le client n'a pas laissé de commentaire.

WILL C.
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Phoenix -Alex Silva was polite, knows what's best for his customes, out of his way to be helpful. Maple Shade NJ arrival - Jose most helpful, friendly staff

AMY W.
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Le client n'a pas laissé de commentaire.

mike C.
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Le client n'a pas laissé de commentaire.

JAMES B.
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The dude working was all alone. I had to wait a few minutes. He was overwhelmed with work and had no help. There should be some area mgmt that can come and help out in these situations. Other than that, he was great, polite, and efficient!

Michael B.
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Efficient and professional

Clyde M.
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Le client n'a pas laissé de commentaire.

Ron K.
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Le client n'a pas laissé de commentaire.

DANIEL J.
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I won't recommend UHaul to anyone, ever.

Curtis M.
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Le client n'a pas laissé de commentaire.

Jennifer B.
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Although I submitted all my info on line, it took over 40 mins to get the key to the vehicle. It was awful. Especially when you have people waiting for you and a $20 after hours fee.

Eric H.
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Good service!! Qui CB j check in !!

BRANDIE G.
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Le client n'a pas laissé de commentaire.

NORMAN F.
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This Uhaul location has very knowledgeable and friendly workers. Enjoyed renting equipment at this site; would do it again!

RANDI W.
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Female staff to dress more appropriate. A staff member was leaning over the manager while he was talking on his phone saying that he was a jew. I feel that they were playing around too much for a line to start and your representative was not very familiar with your software.

AMY B.
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Was perfect fast and friendly

LESLIE H.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Tania Q.
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Le client n'a pas laissé de commentaire.

Ryan S.
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My original order was cancelled and the 2nd order did not have insurance. An incident occurred and I called in and was told I didn't have insurance which is fine. Went to the drop off and spoke with Alex who said I could make payments on the amount due which was fine but the entire amount was charged on my card

Christopher S.
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Le client n'a pas laissé de commentaire.

Sandra C.
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Very friendly, good attitude and awesome customer service!

Patricia T.
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Nothing. Staff was wonderful and efficient ??

DAVID R.
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Le client n'a pas laissé de commentaire.

nicolas M.
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Loved the people at the front desk...great customer service!

Natalie F.
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Le client n'a pas laissé de commentaire.

Beverly B.
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Le client n'a pas laissé de commentaire.

DENNIS M.
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Le client n'a pas laissé de commentaire.

William W.
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The staff was supper helpful.

Jennifer G.
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Was told upon pickup the uhaul gas was empty & would get credit for returning it with 1/8th tank. Gauge showed empty & immediately went to quick trip to put in gas. Registered at half tank & fuel started blowing out of the tank onto the concrete. People yelling & employees running out with kitty liter. Fuel everywhere! Immediately called in & was sent to claims dept. 5 stars to that representative! She was amazing! Was told to bring fuel receipt & pics of disaster to location upon drop off. Employee was not interested in the photos & didnt know what to do. Said she would call manager/owner immediately & he would call me. I kept explaining the person before me DID fill it but gauge is broken. Explained we almost blew up a quick trip, explained & provided receipt showing we filled the tank even tho we only needed an 1/8th. The gauge is broken! Tried to explain the importance of this..."owner will call before we run credits & finalize numbers to run your card".. Our move was only .5mi away & consisted of 2 trips. The only credit we received was for putting in gas at 1/8 when we spent $60 filling it (accidentally as gauge is broken) no call from owner, no credit for going under projected miles etc..Person before us got screwed by filing up n being charged for not (gauge is broken) but most importantly nobody cared to address the issue & prevent next person from being unknowingly put in a position of blowing up a gas station & innocent people or being consistently overcharged. 19th ave Bell rd location is hands down a better location. Employees are well trained, trucks are in great shape, any concerns handled immediately. A+ location all the way around. 19th Ave Hatcher not so much. More to complain about but kept it to what was most important. Like public safety & getting screwed over. Next time will do whatever it takes to do business at bell rd location.

Dora C.
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April is Amazing! She went out of her way, staying after hours to assure my rental went through without any problems. I had the same experience with her a year ago when I rented a truck and storage unit. Above and beyond exceptional customer service.

Misty L.
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Le client n'a pas laissé de commentaire.

addel L.
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Muy satisfecho con el servicio

Manuel L.
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Nothing

Jeffrey P.
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Le client n'a pas laissé de commentaire.

Sue L. | Expérience générale |
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Mason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.

Non reviews have been submitted for this location.

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