Customer Reviews for U-Haul at 19th Ave

2 146 évaluations

9435 N 19th Ave   Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)

(602) 674-3167

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(602) 674-3167

9435 N 19th Ave
Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

A slightly more knowledgeable staff

DANIEL H. 
Évaluation :
1

They did not honor my reservation for my one month free unit. Reservation was made while unit was available as per call center. Personnel claimed the call center does not check availability. Personnel instructed me that the one month reservation was not valid because they no longer honor the free one month storage unit with one way trucks.

Cody G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharma T. 
Évaluation :
3

Disappointed that I requested 2 furniture dollys and there was only one available when I arrived to rent my truck. Website states that all equipment/extras will be available at time of rental, but as I stated it was not and the employees at location did not provide any alternative

Pablo U. 
Évaluation :
2

I returned the truck after hours and called the next morning at 7 am to explain it had been returned and I needed it checked in. The GIRL who answered the phone said she would make sure it was checked in. I looked at my account that night and it showed the truck rental as still "open". I called the online number and after 20 mins on hold was told they couldn't help me. I tried online to get it resolved. They said the store would have to take care of it. I called the store again the next morning and the same GIRL who answered yesterday said she would call me back. After about 4 hours I went into the store and the guy who waited on me went out to the truck and checked it in. He said it had previously been cleaned and moved but never checked in. He did take care of me but that same girl was not helpful!! Plus your online check in does not work. I spent 2 hours the night I was trying to return it and online did not work or calling in did not work and the chat people said they could not help me.

LIN J. 
Évaluation :
1

I had went in and rented yesterday and the employee told me it had to be back at 1015 am cause there was another rental on it I told him it would be cutting it close I called in today at 1005am and told them if I can be aittle late and they said yes it would be OK so I brought it back 1125 and they charged me for 2 days and I told the lady that I called and what they said and she still charged me for 2 days so that is not good buissness and with all in said I should get my day rental money back

TATE B. 
Évaluation :
5

Great customer service thanks U Haul

GREGORY J. 
Évaluation :
3

Make sure to read the accounts and the equipment ms being rented

Anissa Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia R. 
Évaluation :
1

Truck was the worst I have ever rented. Dirty and awful smell. No manager on site to discuss the issue with. Employees not helpful.

Rachel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devon P. 
Évaluation :
5

The entire staff at this location was friendly and helpful. They helped me to resolve a previous balance issue, and got my truck rental approved within half an hour. The truck was in great working condition, as well as very clean. Though the truck that I rent was on an empty gas tank, I was given a bonus upon returning the rental. The friendliness and helpfulness of the staff made my experience very affordable and pleasant. I would most definitely recommend this location to a friend. To the wonderful staff, I thank you. I look forward to doing business with you again in the future.

Jennifer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
2

They charged me for a dolly I never received in my truck.

ANICA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Check in and out was very speedy and the guys working were knowledgeable and personable. My only wish was that I had been able to rent the new model/version of the cargo van but it wasn't available when I picked my van up. Next time! Thanks so much.

Cerridwen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYCHELLE M. 
Évaluation :
5

Very positive experience renting today at this location. Local move today, and similar positive professional experience with the return. I will recommend this U-HAUL location, as well as do business here again. Professional and friendly helpful agents/staff here today, and very much appreciated.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Non

CALISTRO L. 
Évaluation :
5

Mr De Leon was very professional and extremely helpful

Robert M. 
Évaluation :
5

Nothing needs to be improved as much as I can remember.

Bol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Home Depot canceled our rental the night before and we were scrambling as to what to do next as my daughter's move-in day was early the next morning. We went online and found a uhaul near by that had rentals. We did the entire process on line and showed up right at 7 to pick up the Van. The manager helped us and was awesome. He was friendly and quickly to get us on the road! The entire experience was amazing!

Michelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
5

The vehicle had a "Change Oil Now" message on the digital display window.

CHARLES Y. 
Évaluation :
5

Well this was an unscheduled rental due to a hitch being installed. I was originally told it would be 1 to three hours when I got here at 7am I was told it would be 3 to 4 hours. It is now 330 and it still is not done it would have been great if I didn't have to pay for van rental to finish my errands.

VICTORIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar S. 
Évaluation :
5

On-line check in didn't work for me, but the service personnel fixed it in a few seconds.

THOMAS D. 
Évaluation :
3

Had a reservation for a truck, was initially told I was going to have to go to another location to get it because the system did not show they had one even though it was parked in the lot and they had the key. Turns out an employee did not return it in your systems. This delayed me 45 mins from my move with people waiting on the truck.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather W. 
Évaluation :
5

The information and pricing is misleading. Trucks are advertised as 19,95 and I paid over 100 $dollars after fees and mileage for a single day use.

TATIA D. 
Évaluation :
5

Nothing. They where great

THERESA W. 
Évaluation :
5

The staff did a very good keeping up with all my changes

ROBERT M. 
Évaluation :
5

I rented the storage unit on uhaul.com and it had us go to a location that has no storage. We ended up going to 2 locations before getting directed to the right one. Corporate needs to fix the app so this will never happen again. As for the employees, they were great and helped me out during this whole ordeal. Excellent customer service from April and Angel.

Marc B. 
Évaluation :
4

Let people know where the gas cap is located

KENNETH T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB S. 
Évaluation :
5

Keep being as helpful and engaging with the customers as you do know. It was wonderful.

RUTH M. 
Évaluation :
5

The gentleman who helped me just took over the store as the manager. I rent trucks a lot for work. He was nice and helpful answering all my questions and even going above and beyond what I was asking of him. I will defiantly be going back to this location.

Megan R. 
Évaluation :
5

Great Customer Service and very friendly and helpful!!

Brian G. 
Évaluation :
5

Great service and was able get moving supplies we needed at same time

STEVEN S. 
Évaluation :
5

Everything was great.

WILLIAM T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephanie O. 
Évaluation :
4

April did a great job unhooking us and was with us quickly.

SUSAN H. 
Évaluation :
3

Was told the tow dolly also was returned with the truck... Got a phone call a day later asking about where a tow dolly was. Had me thinking someone stole it off the lot and I was being blamed for it...

Keith B. 
Évaluation :
5

Dropped off went really smooth. The lady that helped me out was really friendly.

KEITH B. 
Évaluation :
2

You dont want to see what I have to say

ELIZABETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ena M. 
Évaluation :
3

This is the location we ended up dropping the Uhaul off at by 2:30 on 5/29. We had our rental for 24 hours starting that morning so we were well ahead of that schedule and yet charged for another day? I would like a refund on the extra charge. Please contact me about this.

Felicia L. 
Évaluation :
5

I'm and out quickly. Great service.

Brad S. 
Évaluation :
1

The state of Arizona offered a one year grace period for senior citizens for drivers license renewals because of Covid While acknowledging that yes the state of Arizona offer this Grace period, And calling their managerThis location still would not allow me to rent a truck, I had to return with my 78 year old husband I have rented from this location half a dozen times in the past three or four years.

HOWARD H. 
Évaluation :
5

Everything was great! Thank you.👏

Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

I forgot I had AAA for lockouts.

Eric R C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian S. 
Évaluation :
5

Both were so nice and helpful. Couldn't have gone better. Well, internet was slow, but y'all can't fix that.

DONNA B. 
Évaluation :
5

I'm not sure what improvements would be done. The person that I checked in with was brought in to get things better organized from the person that was there. I don't mind a little bit of a wait if it was the person like Sarah to help me.

Eric R C. 
Évaluation :
5

For moving services - please let other's know it's only for man power and they won't bring a moving truck. Notify people to log out of the Uhaul system then they can create a profile. Notify people to complet me the profile before they go to Uhaul to rent the storage unit.

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather W. 
Évaluation :
3

I did come back to get help. I had trouble opening the back. The young guy was like..oh well. When I struggle to open it. He would open it with not much issue. Later I had to get on the hot truck, stand on the ledge, prayed I didn't fall off and yanked both the handle and strap to open it. For some reason he thought it was funny, not in a good way.

Denise G. 
Évaluation :
5

Been dealing with this office for over 7 years. I've always been efficient knowledgeable friendly and above all helpful. Je la recommande fortement.

Ron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda B. 
Évaluation :
5

Do all you can to not lose the store manager from this location any more. For the past 8 years that I have been going to this location there have been numerous managers, granted the location is not the best but will need to ensure you have the hours available to have the personnel working to limit the number of homeless people using the facilities to sleep there and damaging the property

Scott W. 
Évaluation :
1

When I arrived at this location on Mc.Dowell and the I-17, I was treated in the worst way ever. The guy's there was so rude and unprofessional. I felt so uncomfortable there. That I had to cry to my fiance about the situation. I will never ever go back to this location and I will never recommend any of my friends or family members to go there either.

KRISHUNYA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mrs Patrice R. 
Évaluation :
1

When I arrived to pick up my truck, there was only one guy there WITH NO HELP, trying to rectify a situation, a very long line, 3 people who couldn't help but to be ridiculous, people coming and leaving out of frustration from the wait, i finally get to go move my stuff, and whoever came in had the audacity to call to rush me. I get back to return the truck and your staff was there talking crap about me. I've never been treated that way EVER. THE GUY WHO INITIALLY TOOK CARE OF ME (WHO IS NO LONGER YOUR EMPLOYEE) ALWAYS MAKES SURE I'M 5AKEN CARE OF.

Phyllis S. 
Évaluation :
5

Gentleman was very nice impolite store was very clean it would go back there again

Victor Gil S. 
Évaluation :
5

The general manager who assisted me with my pickup was extremely helpful and efficient.

Anthony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina F. 
Évaluation :
5

I was very pleased with the ease of using the online to make my reservation, the vehicle was ready for me when i got there. The return was easy also.

Valda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne B. 
Évaluation :
3

The GM Is class act.. . He is a good man!

Todd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNTA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE W. 
Évaluation :
5

I was satisfied with the service. While picking up the van, I had added a utility cart to the reservation. Unfortunately, when verifying the mileage and gas level, I forgot to to obtain the cart. I had already left the site, so I was was prepared to eat the utility cart fee. But. Upon returning, the check-in clerk noted that I hadn't gotten the utility cart, and graciously removed the cart's service charge. It was unexpected and I was quite pleased. Merci.

Cheryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
4

First, let me say a big THANK YOU to Tom and the Young lady at the counter, who helped me with my Uboxes to be unloaded by my Movers. They were very patient. On did my goods arrive safely. That's debateable. I am still looking for one of the furniture coats, which I expect to find when I am done unpacking. The only improvement that I would recommend is to seal the Uboxes better. My items were full of dirt as if they had been in a dust storm.

TONIETTA H. 
Évaluation :
5

Easy peasy

Cynthia R. 
Évaluation :
4

I think that the price is too much. If you're going to make us fill the tank we shouldn't have to pay milage. And vice versa.... its like a double smack In the face...

Cheryl M. 
Évaluation :
5

The staff are very helpful and friendly. I have never had a bad experience at this location. I would recommend them to anyone. Merci.

Khody W. 
Évaluation :
5

Awesome front desk customer service and very knowledgeable and helpful

Jason O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

Excellent customer service!

Steve J. 
Évaluation :
5

After Hours return was difficult. I sent request for verification multiple times and never received a response.

Jody A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA B. 
Non les évaluations ont été soumises pour cet établissement.

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