Pickup was good but drop off was horrible. Susie provided horrible customer service. I just got done moving an apartment by myself and the last thing I wanted to do is argue with somebody. Instead of getting to the bottom of what I was telling her she assumed I was lying and wanted to charge me for things that I should not have been charged per the conversation I had when I picked up the truck. It was very frustrating and disappointing for the level of customer I received. I asked Susie not to close out my account, she closed out my account anyways and changed my card. I would not recommend that kind of customer service to anyone. Not after moving which is stressful in itself.Racquel D.
Customer Reviews for U-Haul at 19th Ave
Pour nous contacter
Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.John B.
Highway Robbery! Used the truck for 45 minutes, employees were very kind but U haul, was charging me a ridiculous amount for gas!! Staff handle it well though , I just feel it was highway Robbery I will NEVER rent from U-Haul again, hope I never need tooStephanie G.
Le client n'a pas laissé de commentaire.Salvatore A.
Keep it up and keep this employee!Robert B.
Le client n'a pas laissé de commentaire.rea M.
Le client n'a pas laissé de commentaire.Keon V.
It was greatSandra M.
Super friendly. Truck hadn't been washed, but then we didn't have to wash it at drop off point.Gary D.
I used online to make my reservation and as I did my check in, i was prompted to check in with the counter to receive my keys. Upon checking the keys one of the clerks made me feel very uncomfortable , she was a younger , african american woman who expressed that I shouldn't have got the truck because the customer she was helping out was there first and made me feel like i shouldn't have got the equipment because I came after the customer she was assisting and arguing back and forth with the manager (Brad Issac) who then treated me very well, helped me to my truck and ensured everything was all set and also helped me check back in when i was returning the truck. I did not appreciate that other counter clerk for her behavior , or how she treats customers. I understand i came after her customer did but i also had my reservation set up way earlierAnthony S.
The gentleman that helped me was more than accommodating extremely helpful and courteous I will be returning my future U-Haul business to this locationFREDERICK B.
Le client n'a pas laissé de commentaire.Andrea G.
The staff that served me was amazing! I felt welcomed and satisfied with their service. They need a raise.Chyanne N.
100 % rotten experience..... woman phoned me on Sat from Uhaul and advised the address I chose did not have the trailer I rented... sent me to 19th Ave ( not 10 min away, rather 50 min away ). Arrived on Mon to pick up and they didn't have the trailer - sent me to another place - that place didn't have my trailer - sent me to another place.....the next place told me they had one but it was stolen over night..... literally the 5th location had a trailer but it was larger than what I had rented ( rented a 5x8, got a 6x12 ). The pick up req'd 4 hours of run around. The moron at the 5th and final place told me they didn't have my trailer either - the one in the yard was reserved - I was exacerbated and said the last place called and said you had one available - to that she asked my name and then said "Oh, you are the one who its reserved for"..... can't make this up.Dan M.
everything was great the very nice people helping me on the phone ... only one thing would have been to let customer know what size ball they need and style pin connector for lights , so they wouldnt need to buy things picking it up .. thanksPatrick V.
They did NOT have the unit that I reserved and they were not helpful in getting me a new one. They told me that they haven't had one of them in a very long time. The location was very confusing.Melissa R.
Excellent service à la clientèle. Not the best neighborhood, but not their fault!Esther C.
Service à la clientèlesami K.
The staff was very friendly and supportiveTaleeba D.
Le client n'a pas laissé de commentaire.Jessica B.
There was barely any gas when I picked up the truck but they wanted me to bring it back at a quarter of a tank! That is absurd and truly makes no sense!Sabrina H.
Le client n'a pas laissé de commentaire.Frank V.
This location was very inconvenient to get to and NOT where I had ordered the trailer, better than an hour drive from my home..ROBERT T.
Check and clean the trailers before locking them!Shari P.
Best U-Haul experiences I've had, I will keep coming back. Itheyre a great, honest team and I 100 % recommend themMICHAEL S.
Nothing this location is the best! Especially Joe Harris and Brad IsaacKERRI M.
Le client n'a pas laissé de commentaire.Terrence G.
Very efficient and courteous. .Paul B.
Thank you for your services to me.Andi G.
Le client n'a pas laissé de commentaire.LAVINIA F.
I was already stressed from having to move and they made this experience so easy and they were very knowledgeable and it was affordable they are amazing I would recommend this locationCandace M.
Le client n'a pas laissé de commentaire.Michele G.
Your General Manager of this location is great. He is hard working and dedicated to U-Haul's mission.Scott J.
This location provided good service. The following is recommended to Uhaul as a general comment for all rentals at all locations. Sanitize the cab of all rentals at all locations before renting out! It is amazing the amount of dirt that is on the steering wheels, arm rests, seatbelts, etc.STEVE K.
Easy renting experience. Professional and personable rental agent. Really a painless and enjoyable experience. Two thumbs up!William K.
Le client n'a pas laissé de commentaire.Terrence G.
My initial reservation location did not have the vehicle I needed. It took around five of them to void my reservation and find me another truck the process there was an hour. The process at the new reservation was less than 10 minutes. Ridiculous!Nancy C.
Le client n'a pas laissé de commentaire.Albert C.
Not sure what his name was but the man who helped me was so nice and friendly! I had put in a reservation for a smaller truck, but it was unavailable (flat tire) when I got there - instead of making me drive to another location he gave me a larger truck for the same price as the small one! And helped me set up a new drop off location. Really quick and painless, can't recommend enough! :)Amanda H.
Le client n'a pas laissé de commentaire.NANCY L.
Thanks again for the help hooking up my car dolly. Made it all the way to sacramento with no problemsMatthew D.
The gentleman that attended me was very professional, friendly and efficient. He made my experience pleasant.MANUEL L.
Le client n'a pas laissé de commentaire.Michele G.
reserved trail at different location went to pick up, had to go to the location on record. rented and returned trailer was charged $56.plus, Quote was $26. original agreement was for 6 hrs. at first location and assumed that was same. nope now Iam told it was for 4, wish I would have been aware of this I would have never rented for 4 hrs. need to thank you, Iam proud owner of a nice trailer!!SHAD H.
There's little to improve on the staff was helpful on their A-game & courteous.EDWARD M.
I recently loaded a U-Box on February 6th with a guaranteed arrival date by February 24th and access on February 26th after I loaded my U-Box the dates changed to March 4th which is a week later because they said it was a trucker's holiday so instead of paying me the $50 a day for it being late they changed my whole reservation to arrive later U-Haul will have my stuff for a month when they say it would only take 17 days at the most and now everyone I talk to keeps giving me the runaround.VALENDA B.
Le client n'a pas laissé de commentaire.Kamilla G.
Le client n'a pas laissé de commentaire.JAMIE P.
There was trash in the truck and sticky soda stains on the floor that could easily have been wiped up with a wet towelJohn O.
Y'all doing fine 👍GLENN M.
Le client n'a pas laissé de commentaire.Brad S.
The guy that checked us in did a great job, the 2 girls inside talking were worthlessNeal C.
I came in for a specific truck or van and yet I got a 20 footer which I really didn't need. I asked about the two cargo vans that are displayed in the front and I was told that they weren't available. The employee told me that one of them was used in a robbery, so I asked about the other one and was told that I couldn't take that one either. She was either trying to make a sell or was lying to me. If there's a vehicle that's under police investigation, it shouldn't be displayed in front of the establishment as though it were available, it should be impounded.ELIEZER F.
Le client n'a pas laissé de commentaire.MICHAEL H.
Excellent customer serviceMichael H.
Le client n'a pas laissé de commentaire.KATHERINE O.
The vehicle had so many issues starting up and the drop off website was not allowing me to drop off even correcting location settings. Nobody was at office at 9am when store stated it is open.ISABEL A.
keep up the good workTRESHAUN J.
Got over charged will not fix itRAYMOND L.
The clerks were greatLUZ M.
The customer service was great. Overall good experience. The only thing I can think of is that the storage units can be a little cheaper.RICHARD M.
The poor GM seems to be running that place all by herself! Get her some help! She handled it like a champ, but if there was more than just me there, she'd be ignoring other customers to help me out. Her other employees were around and helpful too, but seemed very much "at capacity".SEAN R.
Make sure that Brad, (the electric technician) has all the necessary tools and accessories. He struggled to find what he needed to finish my wiring repair. He's an exceptional technician, very knowledgeable and creativeOSCAR C.
Le client n'a pas laissé de commentaire.paul L.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Aaron B.
Nothing to improve. Everything is OK.PEDRO T.
Le client n'a pas laissé de commentaire.Gianni P.
Le client n'a pas laissé de commentaire.ANTWOYN C.
Very nice young ladies at pick-up & drop-off.JEFFREY L.
Sigh! I keep trying to do business with U-Haul hoping it will be a better experience than the last, but unfortunately I have been disappointed every time. This time I was not told I could return the trailer without using the remote on line process (this process really sucks to say the least) so I returned the next morning to and the office did not open at 9 am as it was supposed to. Just a cluster...had to call the manager to get things straightened out and it was a waste of several hours of my day.GLENDA S.
Le client n'a pas laissé de commentaire.JEANNE B.
Le client n'a pas laissé de commentaire.KATHY S.
Le client n'a pas laissé de commentaire.MELINDA Y.
I was overcharged but the phone operator and the mistake has yet to be fixed.MARIA B.
Everything was goodFOUAD M.
Le client n'a pas laissé de commentaire.WILLIAM P.
Inspect equipment prior to renting out.STEVEN R.
Le client n'a pas laissé de commentaire.JACK B.
Le client n'a pas laissé de commentaire.ESPERANZA S.
Le client n'a pas laissé de commentaire.LOVELY B.
Le client n'a pas laissé de commentaire.JASON L.
Le client n'a pas laissé de commentaire.STACY S.
Le client n'a pas laissé de commentaire.STEPHANIE L.
Friendly staff inside, easy to operate and easy to request more time. You made a stressful situation extremely manageable for me. MerciJeremiah S.
Le client n'a pas laissé de commentaire.THELIA W.
Le client n'a pas laissé de commentaire.CAMERON H.
Truck was dusty, could of been cleaned better. But it was a last minute reservation, luckily I only needed it for a short timeJASON E.
Friendlier customer service.GLORIA M.
Le client n'a pas laissé de commentaire.SARAH B.
The Mexican lady who helped me both checking in and checking out was wonderful! Totally professional, hard-working and moved heavy trailers around like they were feathers. She was a very very impressive. A plus for her.JOHN W.
Excellent service à la clientèle. Appreciated updates and how helpful you were when I needed to change my reservation date. Je les recommande fortement.MICHAEL S.
They were extra helpful, and very nice. They were biszy but made time for us. 3 people helped the last 3 days and A #1 in my book Alisa D.
Girl at the counter could barely speak English Could not pronounce my name My daughter could not understand herWILLIAM L.
I am being charged more than suppose too. When I recieved the truck it was on empty I barly made it to the gas station, I was told I would be reimbursed if I put in 20 dollars and left it at that? Well I did and I didn't see no discount and still being charged 20 over! Also the equipment was not tied in and made as if I would of used it I did not need it I had my own equipment. Over all bad experience with uhaulESTEFANI A.
Le client n'a pas laissé de commentaire.MARK T.
Good service, very friendly....i like this location. will recommend them!Tom P.
Le client n'a pas laissé de commentaire.JOHNSON S.
Le client n'a pas laissé de commentaire.Jerry C.
Mason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.Sue L. | Expérience générale
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