Customer Reviews for U-Haul at Airline

4 648 évaluations

7650 Airline Hwy   Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

(225) 927-4175

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(225) 927-4175

7650 Airline Hwy
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ahmed M. 
Évaluation :
1

Rude disorganized.

Michelle M. 
Évaluation :
4

Maybe the price be a little cheaper next time

Nicolas S. 
Évaluation :
4

Quick and easy return process.

Susan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
4

s/o

ROGER P. 
Évaluation :
5

Professional, polite, efficient experience.

SCOTT P. 
Évaluation :
5

I noticed the air wasn't blowing cold but I didn't worry about it. When I drop back off to be checked back in . The young man asked seems like the air wasn't blowing. I told the gentleman I thought the same thing. He said I will go ahead and report it. I appreciate a company like this. Who takes care of the customer. Overall wonderful service.

Marva H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadine J. 
Évaluation :
3

Little slow

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wykedrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TaComy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tysheka D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
1

I was overcharged. Paid mileage twice. Place smelled like weed. Everyone appeared to be an idiot and high.

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Oui

Lael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tahirih D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arlo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOLYNN S. 
Évaluation :
1

Make sure the online check-ins work 100 %. Always have a customer service rep available by phone. Cannot stress enough the importance of having a human to work with during the process.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
3

Lady who helped was not very friendly but the man who hooked up the trailer and car was nice and helpful.

John S. 
Évaluation :
5

The service was great

ANDREW C. 
Évaluation :
5

Polite, professional and fast. Highly recommend this location.

RITA G. 
Évaluation :
4

The straps were broken, flat tire and I did not have all the pieces.

Devin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon C. 
Évaluation :
3

I bought a trailer lock to attach a security device to my vehicle and trailer. IT was the wrong lock for what I wanted. No one knew how to use it. It fell off on the trip. Its actual purpose is to lock onto a trailer ONLY and prevent theft. Wrong application, waste of money, lesson learned.

David W. 
Évaluation :
3

employee didn't say anything to me when i arrived to drop off the trailer. he looked at me like i was an alien. i started unhooking, he then took it from me, finished. i had to follow him, asking if there's anything else i needed to do. he muttered - i think - 'no'. i left. also, he didn't have a uhaul shirt on. hopefully he WAS an employee. he was arguing with another employee so that was enough for me. oy

Blake C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Theodore L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Spent 15 min airing tires on trailer. This should have been done before I came to pick it up. Otherwise, very good experience.

Glenn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

Nothing at all. The truck was clean and the employees were very friendly and helpful.

Lakendra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck S. 
Évaluation :
1

Charged 2xs

Clifford W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anitra M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawata H. 
Évaluation :
5

Everything was smooth sailing. Thanks U-Haul

Flamingo W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanda P. 
Évaluation :
3

When I made my reservation online I selected the option to pick up the truck with my phone. This reservation was made in advance and not last minute. I booked my pick up for 8 am. When I got there I attempted to pick up the truck with my phone. It wouldn't allow me to do it and said I had to wait until the location opened at 9 am. This was problem one. There was a worker on the property trying to imply that I reserved the truck late. Unacceptable!! How can you imply something and your not looking at a computer. I had no choice but to wait until the location opened to get the truck. I reserved for 5 hours, however I was told I couldn't keep the truck for the extra hour that I needed because there was another reservation. I couldn't pick up the truck because of system a error!! I hate picking up uhaul trucks in Baton Rouge!!!!!!

APRIL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estevao O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
4

The worker greeted us outside in a friendly manner when we pulled up, but we did not enter the facility. So I can't comment on anything else about this drop off location.

Charles E. 
Évaluation :
1

The truck was a day late on getting, it was dirty, the check engine light was on and the gas tank was empty

Jennifer J. 
Évaluation :
5

Improve the Truck Share 24/7 option, why allow the reservation only to arrive to no truck? How was the ball dropped here? I received no call from anyone, and thought I was good to go. Communicate!! I could've lost lots of time and money on a Sunday trying to figure out an alternative plan to move.

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Definitely will use again. Thank you.

monica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee S. 
Évaluation :
3

I reserved with uHaul ever since Sunday the 24th of last week for a 24 hour rental truck. I got confirmation email which stated someone would contact me on the 25th about my reservation and that never happened. I called on Friday to confirm everything and was told that I was on a waiting list and they didn't have a truck available for me. I spent countless hours on the phone trying to get a rental because I had to move out of my apartment on the 31st! BIG INCONVENIENCE for me. Was then told they had a truck that I could pick up at 5:30PM at the location I rented from and it had to be back for 8:30 the next morning which caused me a lot of inconveniences. I scheduled a week in advance for a reason and all that was messed up. Also, I declined the insurance and was charged for that. Also, I couldn't return the rental on time I tried like crazy, but it wasn't possible. I ended up being charged for a 2 day rental because I was just not able to move what I needed to move in the short term rental I was allotted. I'm homeless at this moment so every dollar I save is food in my kids mouths and because I couldn't get the rental for the times that worked for me I was charged for a 2 day rental. I assumed reserving a rental a week in advance that I would have been able to rent the truck when I scheduled it for and that just wasn't the case. My family worked like Hebrew slaves on the day I picked up the rental to try and return the truck on time, but we were physically exhausted and that just didn't work out for us. This is bad business!! Also, the wait times to speak to a representative are ridiculous!! I made numerous calls concerning this rental and wasn't at all satisfied with this experience!! I've always used uHaul for moving, but this experience has me wanting to take my business to another company. I could be reached via email or by phone at the number on my profile. I plan on contacting the location I rented from and I expect some sort of contact concerning my issues. Merci.

Kelly F. 
Évaluation :
5

Rien

Stacey W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rosemary W. 
Évaluation :
5

The guys always help me hook up the trailer, going out of their way to ensure I have a safe experience.

Cynthia F. 
Évaluation :
2

Have the vehicle available as requested !

Benny L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTroya S. 
Évaluation :
5

Everything was excellent at the location! As for the website used to make my reservation, they gave me the wrong time to pick my vehicle up! Online reservation said 8:30 am, when I went to pick up at that time, the store said it was for 1pm! Which I did not receive notification of that! My email said, 8:30, have truck back by 12:30. Other than that the people at the uhaul location were professional and polite!

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyncia A. 
Évaluation :
3

It would be helpful if they would specify that pain with cash constitute an additional fee. Instead of just saying that we accept all forms of payment. I as a customer thought it would be easier, to bring cash for my rental. Up on arriving there I was told that it was an additional $100 because I was using cash versus my debit or credit card. Just a little more specificity would be helpful.

Donyelle C. 
Évaluation :
4

Overall clean truck. The cab was slightly dirty â€" cigarette ash in the door handle and food/drink spillage in the cup holders â€" but nothing bad. The rest of the truck was clean, and everything worked well. Nothing was broken and all the lights worked. The girl at the desk was very friendly and helpful.

JeanPaul D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shannon T. 
Évaluation :
1

To be fair this was not the original location I rented the Uhaul truck from. I was emailed that my pick-up location was 2509 Gardere Ln. When I arrived at that location I was told they did not have a reservation for me. I was told it was switched to 7650 Airline Hwy (i was never notified of the change). This caused a time delay in the moving process and add the expense to my move. While I was given $50 for my inconvenience, it did not cover the lost time for the movers, extra gas, and to boot I rented the Uhaul for 8 hours. I was told that I had to get the truck back by 2:00 pm. The place was open for 9:00 am and I had to get it back by 2:00 pm, that was only 5 hours not 8. The truck that I did get had a check oil light on, I was told they knew about it and it needed an oil change. This is the second time in the past year that I rented a Uhaul and when I showed up at the location the truck was not there. It will more than likely be the last, even if I paid a high price for the rental. I know this review will not be handled by management but I will also be posting it on another review website.

Phillip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lanny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell J. 
Évaluation :
3

Refunding extra gas left in the tank would be a good policy to enforce, and I would have preferred the truck was cleaned more internally. Overall, the truck drove very well and I had no issues. The staff was incredibly nice and helpful

Madison W. 
Évaluation :
2

Better customer service

Alexandria C. 
Évaluation :
3

I had an online reservation and was told couldn't take it. had to pay as a walk in and the miles were further than alotted. There was a leak in the roof and got multiple items soaked

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERDINAND F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronetta P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOMINIQUE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylvia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jungmin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nyelle A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
4

Appreciate your support and service the young lady was very nice including her appearance

Herman G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marjorie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Y. 
Évaluation :
3

Truck only had 1/8 of a tank with my paperwork saying it was a quarter tank. By the truck starting off low I had to gas it up before even starting my move. Plus the radio didn't work in the truck.

Jiruse D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pricilla B. 
Évaluation :
5

The customer service was excellent .

Tina L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
2

The truck had dog mess in it spend 45 minutes cleaning it out and spraying air freshener

OCTAVIA L. 
Évaluation :
5

The staff at this location has always been pleasant and helpful. They are a good bunch.

Timothy M. 
Évaluation :
3

Please have the worker who set up the trailer know that he is supposed to let the customer know that he is finished hooking up equipment and he is leaving or the customer can leave because the work is complete. The worker we had was like a ghost. I saw him come, I did not see what he did nor did I see him leave. When we brought the trailer back, I saw him walk toward the truck but I did not see what he did neither did I see him leave. I stood waiting for him to give me a receipt and tell me that he was finished unhooked the trailer but he was ghosted. Nowhere to be found.

yvette T. 
Évaluation :
1

Had van reserved and they let lady in front of me have it. I had to get trailer

Bill L. 
Évaluation :
1

We had reserved a 15' truck a month in advance and although their were multiple 15' trucks sitting on the lot they refused to give one to us and switched us to a 26' truck instead at a different location 2 hours later than our reservation time so we had to reschedule our movers. Terrible customer service!

David R. 
Évaluation :
1

My Uboxes arrived over 24 hours late causing me to rebook a flight. I have tried multiple times to have someone contact me regarding a refund for this issue and have yet to be contacted. When attempting to have the issue resolved, I was transferred to MULTIPLE other people. No results have been made. Very dissatisfied with the service.

MEGHAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alvin l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JESSICA H.  |  Expérience générale 
Évaluation :
5

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Lashan B.  |  Expérience générale 
Évaluation :
4

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Je les recommanderais à n'importe qui.

Sara A.  |  Expérience générale 
Évaluation :
4

my communication with the staff via phone call was great. Very helpful

NORMA Z.  |  Expérience générale 
Évaluation :
4

No comments

Marla Q.  |  Expérience générale 
Évaluation :
5

Very nice staff

Emmitt D.  |  Expérience générale 
Évaluation :
3

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

PATRICA P.  |  Réservation 
Évaluation :
5

Professional and gets the job done!

MAHESH B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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