Évaluations des clients U-Haul at Airline

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Airline

Cote générale :

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Monica S.
Évaluation :

The truck needed brakes and made a funny noise when you turned it off. This was by far the worst u-haul rental I ever had. Was scared that the truck wasn't going to stop when I hit the brakes. They need to do maintenance on that vehicle.

JAMES C.
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Upon check out the employee instructed me to leave the keys in the truck and i was good to go. I filled the truck to the level of fuel that i picked it upon with. When i got my receipt i was charged over $60 dollars and the fuel level reported was well below how i dropped off the truck. The $30 service fee was dropped to help remedy the situation, but make sure to check out your vehicle with representative, do not trust everything will go smooth by simply dropping it off.

JEUNESE H.
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The younger lady who checked me out was wonderful. However there is an order black lady that works there and have been for awhile that has the worst attitude ever. I was surprised to see that she still works there being how angry, unprofessional, mean and unnecessarily rude she is each time I visit the location. I rent uhauls often and I chose this location because it not closet but more convenient for me but this lady is a very horrible representation of this company. She never has a smile on her face us rude and not helpful ever. I have never seen anything or anyone like it. It's disgusting that she is still allowed to work there with no consequences. I would like to be contacted or I plan to go to corporate.

MICHAEL W.
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Le client n'a pas laissé de commentaire.

TAMARA W.
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Everything was Excellent

Evelyn E.
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Continue being the exemplary business that you obviously are.

Chase B.
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Check in process is terrible.

Jil R.
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Very easy return. Personnel polite and helpful.

DONALD P.
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Le client n'a pas laissé de commentaire.

JOHN S.
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Gentleman who hooked up the trailer for us was excellent! Enjoyed meeting him. Sorry I did not catch his name.

L B.
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Le client n'a pas laissé de commentaire.

Ladonna W.
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Le client n'a pas laissé de commentaire.

Maida O.
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I didn't check the gas amount before leaving, but it couldn't have been 15/16 full unless it gets 3 mpg.

Brittany F.
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Le client n'a pas laissé de commentaire.

Kandra B.
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Get new trucks,!

Darbbeon P.
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Le client n'a pas laissé de commentaire.

LEONARIUS J.
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Customer's service was great.. Nice and friendly people

Ted S.
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Le client n'a pas laissé de commentaire.

Jeremy W.
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Le client n'a pas laissé de commentaire.

Deena W.
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Le client n'a pas laissé de commentaire.

Kenneth C.
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Le client n'a pas laissé de commentaire.

DANIEL WAYNE P.
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Le client n'a pas laissé de commentaire.

MARK A.
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I had a mobile reservation for a 6:30 am pick up, when I arrived at 6:15 I was informed that I had to have my vehicle hand delivered when the location opened at 7. The person working, told me that I just made the reservation that morning and that the truck wasn't ready. I showed her that I had made the reservation on Tuesday and then I still had to wait for the truck to be cleaned and ready. In addition, they told me that the truck was 3/4 full of gas but it was actually closer to a half tank so I left an hour later than planned and had to make an additional stop for gas. This cost me extra time and money as I had hired people to help with the move based on the 6:30 reservation.

Leona B.
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I drop off the truck the same way I got it and was charged for some kind damage

DONALD P.
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Le client n'a pas laissé de commentaire.

LOUIE M.
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Le client n'a pas laissé de commentaire.

TYRONE P.
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Customer service was very bad. The person helping me was very rude and unconcerned I would not re commend this location to anyone.

RICHARD B.
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Le client n'a pas laissé de commentaire.

TANGA R.
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Le client n'a pas laissé de commentaire.

Holland B.
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Le client n'a pas laissé de commentaire.

CHERYL R.
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Everything was great.

melissa C.
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Le client n'a pas laissé de commentaire.

TERRY J.
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Le client n'a pas laissé de commentaire.

Thomas P.
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Le client n'a pas laissé de commentaire.

Paula L.
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Hi was doing a in town move for a couple days so I rented a 10 ft.truck.the truck was clean and air conditioner worked well.but,radio did not work and had a cracked windshield on passenger side.also I thought was expensive when adding on the 79 cents a mile otherwise maybe would have rented for a couple more days.customer service was good.

DANIEL B.
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Everything was very good 👍.

AUDREY L.
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Le client n'a pas laissé de commentaire.

TAWANDA D.
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Le client n'a pas laissé de commentaire.

Cora R.
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The Customer Service Rep I worked with was amazing! She helped me get my reservation switched to this location and made my stress go away! I was very upset prior to arriving at her location because my truck rental seemed almost impossible as I had gone to the location I originally reserved for and there was no one there! Her help and her professionalism was amazing. She made it easy on me and I'm eternally grateful! Thank you!!

Richard L.
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Good experience!

Yvonne H.
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Le client n'a pas laissé de commentaire.

Reginald L.
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Le client n'a pas laissé de commentaire.

christine T.
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On point!!!!!!!!!! Professional

Linda M.
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Le client n'a pas laissé de commentaire.

tara H.
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Le client n'a pas laissé de commentaire.

Norris H.
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My experience was horrible didn't have truck I was scheduled to get. Sent me to Florida and flannery no truck then I was sent back to Airline wasted 35mins of my time I'm beyond pissed I was told I'll receive 50 if they didn't have a truck. I spoken to manager Darrick at airlinelocsted he told me reach out to customer service file a complaint. I can be reached at 225-200-9655

TRASHICA R.
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Very nice and professional staff. Great service

MICHAEL W.
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Le client n'a pas laissé de commentaire.

Glenn S.
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Nothing. SIte was great! FIrst truck I got had the check engine light on, but they quickly gave me another.

RUSSEL W.
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Le client n'a pas laissé de commentaire.

Damon H.
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look at above comment

GLENDA J.
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Le client n'a pas laissé de commentaire.

Christina M.
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Le client n'a pas laissé de commentaire.

DeShawn B.
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Le client n'a pas laissé de commentaire.

SHELESIA M.
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Le client n'a pas laissé de commentaire.

JEFFREY H.
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Le client n'a pas laissé de commentaire.

Telisha J.
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Great Customer Service

Kimyun C.
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The way you charged me was outrageous. From 11am to 4PM. I used 40 miles and put the gas over, plus a in town trip and y'all charged 100 dollars. The price was a bit high to me but the service was ok

KAIERRA O.
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The vehicle tire was loose.

Monquis P.
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Le client n'a pas laissé de commentaire.

RANDALL L.
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all went well..

Jeremy B.
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Le client n'a pas laissé de commentaire.

RONALD G.
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Le client n'a pas laissé de commentaire.

Richard W.
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I was met by immediately when getting out of my truck and staff had me disconnected and out of there in minutes.

CATHERINE E.
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Le client n'a pas laissé de commentaire.

Zahid T.
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Le client n'a pas laissé de commentaire.

JONATHAN H.
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Le client n'a pas laissé de commentaire.

Terrilyn T.
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My reservation had expired by the time I got to the location, and they were closed. Customer service helped to restore my rental so that I could get my move done. They were awesome. The only thing I would recommend is the location calling before they close to make sure the customer still intends get the rental. Overall, I had a great self-service experience.

LISA M.
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fast pick up and return

Willie K.
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Le client n'a pas laissé de commentaire.

JUANITA P.
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Le client n'a pas laissé de commentaire.

gabrielle W.
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A detailed inspection by employees should be done well on the Trucks before use. I had battery trouble with the Uhaul and it delayed my trips and cost me extra mileage, time and money.

Lenard N.
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Had a problem with the strap around the tire.

Marissa L.
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Everyone was very nice and helpful

Robert S.
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Le client n'a pas laissé de commentaire.

SCOTT P.
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Staff is friendly and helpful every time.

Henry T.
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Le client n'a pas laissé de commentaire.

Romika J.
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Le client n'a pas laissé de commentaire.

Dawoo M.
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I enjoy the good customer service I received when ever I come to this location.😃😁😄🤣🥰🥰😀😀😅😅😂😆

Cedric M.
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Le client n'a pas laissé de commentaire.

CLEON D.
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Great Customer Service

Jerrold J.
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The customer service was great!!

WES M.
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Le client n'a pas laissé de commentaire.

Danielle D.
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Nothing. The service was expedite and Derek was very professional and exhibited great customer service.

GEORGE B.
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Le client n'a pas laissé de commentaire.

GEORGE B.
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Le client n'a pas laissé de commentaire.

JEFFERY B.
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Sry helpful people, that made the process easy. I would rent from them again 100%

DAMITA K.
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Jordan at the counter I hope I'm saying her name right was very helpful nice made sure I was taken care of and greeted me with a smile the tall guy did not though I think he was the manager not sure but she was great

Mac B.
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N/C

Charlita W.
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The vehicle that I drove was clean but was in horrible condition operationally because the steering was off and the ride was really rough. The employees at this location were very helpful and pleasant but my overall experience was bad because I had to pay for 20 extra miles because of the location. My initial rental pickup location was closed when they should have been open. I had a CONFIRMED reservation and the Uhaul representative over the phone assisted me by sending me to Airline Hwy. I'm a disabled Senior citizen and on a fixed income. I don't think it was fair to me to be charged the difference in the mileage. When I tried calling Uhaul customer service prior to my rental for an adjustment to be made, I held on for 15 minutes then I was disconnected. My initial mileage should have only been 10 miles but I was forced to pay for 17 extra miles because the other location was closed.

GLENDA J.
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The staff was very professional and friendly. I received very fast service.

PARNICE C.
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Faster service during pick up time

MICHAEL H.
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Perfect service

Mac B.
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N/C

Darrin T.
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Le client n'a pas laissé de commentaire.

Daelyn M.
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I was given misinformation by the technician which added unnecessary stress to my 3 day trip- we were told that with our dolly we could not back up when my over the phone booking consultant said we good. I managed to get by just fine, but the rudeness and irritability of the representative at the store did not start of the trip well.

MICHAEL C.
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Customer Service Representative was professional and courteous despite his apparent work load. Kinda refreshing these days.

Eric A.
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**This comment has nothing to do with the pick up location**. I had a terrible experience with U-Haul when trying to contact them via the phone. I NEVER received my 24 hr confirmation on my pick up location. I tried calling, was on hold over an hour, finally reaching a very inexperienced person. Total waste of time. Will go with Penske next time.

Aaron H.
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Staff and equipment were great

Daniel L.
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Le client n'a pas laissé de commentaire.

Paul C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

montrell m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lashan B. | Expérience générale |
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I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Sara A. | Expérience générale |
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We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.

NORMA Z. | Expérience générale |
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my communication with the staff via phone call was great. Very helpful

Marla Q. | Expérience générale |
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No comments

Emmitt D. | Expérience générale |
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Very nice staff

PATRICA P. | Réservation |
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I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

MAHESH B. | Expérience générale |
Évaluation :

Professional and gets the job done!

Non reviews have been submitted for this location.

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