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Christopher B.Customer Reviews for U-Haul at Airline
Testimonials From Recent Customers
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The original drop point Spillway Seafood 124 N 22nd St Baton Rouge, LA 70806 was not attended and had no contact information, there are plenty of U-Haul dealers in Baton Rouge you do not need this one.
Curtis M.It dont sit well with me for you dont have 100 deposit on the web page you have something different when u walk in then they taking money off my card when they 74 bucks then come back took 100 then she tell me they only took 25 thats a lie do anything to get money try to keep your deposit.
shontia A.Amazing people very helpful will definitely return great clean trucks
DANIEL K.Great Customer Service. Thank yall!!
MELISSA S.The truck was great, the location had no blankets.
Martin B.Work on better time management skills!
JENISE C.Bad enployes
LUIS ARNOLDO B.Very nice people
Christian M.Nice friendly staff in the office and outside. Great experience here.
TIMOTHY B.employee did well as he was alone !!
SHAUN M.The chains on the trailer were very difficult to remove. There were significant problems with the return process. Finally I was charged and additional 21 $for an unknown reason.
DANNIE G.Well I've rented from this location previously and never had a problem....I go to start truck and I wasn't able to start it---goes to get worked and he's like ya can't stick key all the way in.. I literally had the okay wkth the ignition to start 2257151008
BREYONTA G.The manager, Darrick was very rude and unprofessional. He had horrible customer service and was not willing to even resolve the problem I was having with my rental questions. However, the other workers were will to explain to me what I needed and resolve the problem.
Tamyria M.The truck was a piece of junk, it broke down on us several times & had to get boosted off. The people were friendly, but they could've given me a better discount.
Albertine N.No one around to help. Location seemed understaffed. Once someone showed up she had a Bluetooth speaker blasting music and carried it around with her. Was very hard to understand verbally and constantly talked down to me when I asked questions to be sure I understood the mumbled directions on where to drop the trailered if everything was good and I could leave. Location did not have a working printer so I still do not have a receipt even via email.
MICHAEL H.I love this location. Very pleasant staff and atmosphere
SHARON A.mishandled my return. did not check in my equipment when I arrived caused an investigation of when i really returned the equipment
KERRY L.One of the headlights was burned out when I received the truck, which I didn't see until I had already left. I tried to call the location back about it but couldn't get through.
Melissa K.The guy nicknamed Kobe had amazing customer service, very friendly, quick, and efficient. I don't usually rate certain people but had to rate him. But overall, everyone was proficient
MARIAH T.I was very pleased with the service I received. The reps provided me with quick, no rushed info and was very professional. I would definitely recommend this company to more people!
PAMELA W.Great experience! Well organized, very helpful, and knowledgeable staff.
Matthew T.All good
MATTHEW K.A -1 Service, will do business again.... and, Thank You.
DANIEL H.I always use this site in need. And still have no complaints.. Thanks!!
CAROL C.Train your employees on how to be professionall.
YVETTE T.Update straps on trailer
PERIQUE J.You need to fix the opening of you trailer to match the inside of the trailer. Even if the inside is wide enough the entrance did not match the inside. Thanks
RONNIE G.This location is to far away from my house. The location close to where I live did not have any available units.
LUIS R.Nothing excellent service
SETH R.Faster service.
JENIFER M.The mechanic named TJ outside was a great help to us. He got all of the equipment hooked up quickly and with an amazingly friendly eager service attitude. He really impressed me and my wife. However, the woman inside on the computer was very negative. She was rude, and acted very irritated at every question my wife and I had as we tried to understand the contract, insurance, etc.
SIDNEY G.They have always been very helpful
THERESA D.Staff was very happy to make my rental experience as pleasant as possible. I thank them both.
LESLIE P.Better Communication with the customers
ERICKA V.Excellent service
DANIEL G.Customer service person was rude and unprofessional. I was 15 minutes late returning truck and charged a whole full day. I think this was unfair and cruel. At least pro-rate and charge an hour extra!! But a whole day??? And I couldn't keep the truck😡😡
ROBERT M.Keep same workers
THOMAS P.Excellent service highly recommended!!!!
Roger M.The gentleman was very courteous and answered my questions. The check out process was very quick. Highly recommend this location.
LAVORA W.Well first of all the online portion of uhaul is terrible. I have waited to calm down to respond to this email. I made a reservation online. Then went to said location to pick up. was told they didnt have it. Called customer service and then had to wait till 5 pm to get the truck. Then I was told due back by 7 am and I know had to move overnight to get the truck back on time. Or charged untold fees. The lady said I shouldnt of used the online app . Therefore Im unsure why uhaul has it. called customer service. and told they could do nothing. I brought it back on time but had no time for gas so then encurred another penatly for that. If given the opporutnity and new uhaul would have lacked every bit of customer service I would do things differently.
ERIK A.Need work on the truck
JEFFREY J.S.O.
WADE D.I love the U -Haul rental system... Flawless !!
ELOISE B.i rent track many times in this locatoin,,,the staff is too friendly with good service
HELMI H.Clearly the office personnel is racist and wanted as little dialog with whites as possible... The owner of this place needs to understand, money goes where it is best treated!
GLENN A.I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...
Lashan B. | Expérience généraleWe purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Je les recommanderais à n'importe qui.
Sara A. | Expérience généralemy communication with the staff via phone call was great. Very helpful
NORMA Z. | Expérience généraleNo comments
Marla Q. | Expérience généraleVery nice staff
Emmitt D. | Expérience généraleI called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can
PATRICA P. | RéservationProfessional and gets the job done!
MAHESH B. | Expérience générale