Le client n'a pas laissé de commentaire.angel R.
Customer Reviews for U-Haul at Airline
Pour nous contacter
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Eric B.
The overall process was professional at all times. The management team Mr. Derrick was very knowledgeable and helpful. Excellent job.cathy H.
Le client n'a pas laissé de commentaire.ERNEST Y.
They were great!!Millicent W.
Make sure the tires are filled properly and the vehicle doesn't hesitate. They rented us a van that was previously stolen. They said that's the reason the tires were not pumped correctly. Their computer system was down which I understand happens. And the gas situation, ridiculous. No gas in said vehicle. We put in more than was needed. No reimbursement and no receiptStacy G.
Everything went well with the rental, however I informed the staff I would be late when the rental was made. The staff informed me that I would have to pay the additional charges which was completely okay. This was not told to the other staff members so during my rental there were repeated calls to bring the trailer back within a certain time. There was no communication with the staff members.Stephanie W.
I was not notified that the location I had scheduled was no longer offering Uhaul rentals. I rode my bike to the location on the day of the rental and they told me they were no longer renting. I had to ride bike and call for the location for my rental. This was not very professional.Joanna F.
Le client n'a pas laissé de commentaire.Terri O.
Be more personable. Outside workers were friendly. Inside worker's could get a personality.Michael S.
Le client n'a pas laissé de commentaire.Vera C.
My customer service guy was excellent. Exceeded my expectations. He put the â€œserveâ€ in service! Very helpful and informative. Got me in and out quickly. I'll be back!Ayres B.
Le client n'a pas laissé de commentaire.Tabatha J.
Le client n'a pas laissé de commentaire.Eric M.
Well when I dropped the truck off yesterday one of your workers told me he would check the truck in and send me a email and all I received was this survey. So I don't know if I went over any miles or anything. I don't think that is very professional at all.Peggy G.
Le client n'a pas laissé de commentaire.Kevin S.
I was charged $40 for furniture pads and did not get them, sent an email to them about it but was still charged for them in my final receipt. The office was closed when we got to our destination so we didn't know they weren't in there until too late.Juan R.
Le client n'a pas laissé de commentaire.Gary D.
Le client n'a pas laissé de commentaire.STEPHEN B.
Staff was very helpful, even in the very hot weather.Andrew M.
Le client n'a pas laissé de commentaire.Rex M.
Make show the truck is at the location they said it is and on the right time because my was not I was 3hour behindCURTIS G.
Le client n'a pas laissé de commentaire.zulema T.
Customer service needs improvementallan C.
Le client n'a pas laissé de commentaire.Rayvon C.
Staff was helpful with hookup and directionsMary C.
Clean the vans properly and get rid of the roaches that are in the van, also check tires to make sure they are filled to the proper requirement , I had to do my moving with the Tire light was on stating the tires need to be check. Overall this was the worst experience.LAKEDRA J.
Le client n'a pas laissé de commentaire.Ernest Y.
Le client n'a pas laissé de commentaire.DAVID H.
Great Uhaul Team !leroy W.
The staff was excellent tksBrent C.
I was there to pickup cargo van I didn't open side door on lot looked in back from back door Mat was clean so I let to get to my house to begin loading so I open the side door and I was attack by a high amount of roaches I lift the mat and they came from everywhere this was terrible had to drive van back to uhaul I am waiting for the management team to call me still as of Monday no call nothing 225-603-3568ROLAND H.
I didn't have to go inside the business so I can't say if it was clean inside or not. The outside area where I dropped off the truck and dolly was fine.Marilyn M.
Le client n'a pas laissé de commentaire.tyquincia C.
Trailer had loser wires hanging over tires. Hydraulic breaks were locking up. Le service à la clientèle était génial.Michael P.
Le client n'a pas laissé de commentaire.raymond S.
A+++++ as alwaysBeth S.
Le client n'a pas laissé de commentaire.SIMONE B.
The U-Haul truck was a gas guzzlerdenise C.
Le client n'a pas laissé de commentaire.Donald R.
Le client n'a pas laissé de commentaire.Monique C.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Theresa S.
Le client n'a pas laissé de commentaire.James M.
Hard to improve on excellent! Always A+++++Beth S.
Le client n'a pas laissé de commentaire.Keyante E.
Le client n'a pas laissé de commentaire.Marion T.
Awesome staff and experience. Great equipment which ushered me across country. Fortement recommandé!Craig K.
My son was helping me unload the truck and had a seizure. He is in the hospital and I was left to unload by myself. My drop-off time was 10:00 AM and I couldn't finish unloading alone in time. I called the drop-off location and said I needed more time to unload. He gave me until 2:00 PM. When I dropped off the truck I was charged $90 extra. The person I talked to never told me I would have to pay extra for 4 hours. I believe he should have informed me of the extra charges so I could make arrangements to be on time. Is it normal to pay $90 for 4 hours? That sounds outrageous when I should have been told I would have to pay for the extra time the General Manager gave me. I'll never use U-haul again or recommend the company. This is not good customer service!David C.
Le client n'a pas laissé de commentaire.CARLTON W.
Employees were rude. Did not explain process of checking in or out. Gas was not at the level indicated on the paper. We were told we should have took pictures prior to leaving. Why wasn't that explained? I walked around the building to pick up the truck and found that the employee just parked it, left it running , and had the door open. No where to be found. Then accused us of not â€œfollowing procedure when picking up a truck.â€ Horrible experience! Although the ladies at the check in desk were very pleasant and helpful!Alexis D.
EVERYONE WAS KIND AND PROFESSIONALCheryl K.
Le client n'a pas laissé de commentaire.Hope L.
Open line of communication with nasty lady who runs things like a robot w/bad attitude, did not do her job correctly, told me for an entire day she made calls to dispatch, as I waited 3 days , w/no vehicle, and got no answer. At 3 in the afternoon I was reprimanded over the phone and told nobody answered the phone there and she will try tomorrow. I hung up and called myself and spoke to them at dispatch. I was told ,they never received a call from anyone and from there, I handled the problem myself and when I returned the truck another gentleman took very good care of me.Linda B.
Le client n'a pas laissé de commentaire.Jessica N.
Le client n'a pas laissé de commentaire.Fredrick A.
Don't change anythingMichael C.
Le client n'a pas laissé de commentaire.Arrielle S.
I have rented twice from this location and it went well both times. The people there were very nice and helpful!Mary W.
Le client n'a pas laissé de commentaire.Tony F.
Fast friendly service & had the equipment I needed. I was moving daughter out of LSU so had to drive a bit to get what I needed very pleased we did. Will use again.Randy R.
Le client n'a pas laissé de commentaire.Susie A.
Everything was wonderful. Picking up the U-Haul and returning service was excellent so thank you U-Haul I appreciate your hospitality.Elizabeth G.
Le client n'a pas laissé de commentaire.Austin D.
Staff at this location are always friendly and helpfulTimothy M.
Le client n'a pas laissé de commentaire.Erica P.
The vehicle I was given was AWFUL. The driver side door did not close properly, so there was wind blowing through the vehicle the entire drive. The check engine light was on, and the we had to wiggle the key to get it just right in the ignition to start the truck. I was told the truck had a quarter tank of gas (which in itself is EXTREMELY frustrating). This appeared to be accurate upon initial check of the gauge, but upon closer review it was actually only 1/8th of a tank of gas. I was extremely unhappy with the rental and will not be using UHaul in the future.Thomas B.
Le client n'a pas laissé de commentaire.courtney W.
Yes, it was busy when we got there, at first I was upset because I tried explaining I want to drop the trust at a location closer to my storage, to save money. The customer service representative helped us out good, I'll give her a 10, she was greatEdmond A.
Le client n'a pas laissé de commentaire.Tracey W.
Le client n'a pas laissé de commentaire.Shantreal B.
The line was long and the wait was slow. But we finally got served.MARION T.
Le client n'a pas laissé de commentaire.Joseph H.
Le client n'a pas laissé de commentaire.Erika P.
Le client n'a pas laissé de commentaire.frank B.
Le client n'a pas laissé de commentaire.NIKITA W.
The staff was very helpful and efficient. I highly recommend renting here.Ann B.
Le client n'a pas laissé de commentaire.Jack L.
Yes, I was on the phone. I answered every question she asked. However, it wasn't stated you will receive a email click on it and update the information. I had to walk and ask. Again she didn't tell me it was transfer uhaul deal where you only bring it back to that location. Very sad and disappointedAUDREANA S.
My moves are always great with Coby and Ms. Glenda. Wouldn't change a thing.jasimiel J.
Le client n'a pas laissé de commentaire.tatiana D.
The cashier lady was very nice and helpful & the detail guy was to keep up the good workYolanda W.
The gentleman that rented the equipment and did the paperwork was very brusque. Not pleasant and extremely short with myself.Theresa N.
Employees were quick to get me hooked up to the trailer. Hooked it up for me. I was able to get out of the location 15 to 20 minutes. The return was the same. Everything is quick with online registration and email/text verifications. The download license feature did not work for me.David W.
Le client n'a pas laissé de commentaire.GLENDA D.
Le client n'a pas laissé de commentaire.brandon H.
Le client n'a pas laissé de commentaire.Tametra P.
Relatively slow but helped me.Emily G.
I love this place. The guys always help me hitch up the trailers. Super friendly and helpful, since I am an older woman.Cyndy F.
Le client n'a pas laissé de commentaire.Matthew J.
Le client n'a pas laissé de commentaire.Jennifer A.
Keep up the good work and the great customer service.Diahanna R.
Le client n'a pas laissé de commentaire.Harry W.
Le client n'a pas laissé de commentaire.Ronnie N.
Le client n'a pas laissé de commentaire.Sparkle G.
Le client n'a pas laissé de commentaire.Ambrianna H.
Le client n'a pas laissé de commentaire.Eltisia L.
Worst experience ever!!!!Kaelin T.
Le client n'a pas laissé de commentaire.Joseph F.
Le client n'a pas laissé de commentaire.Efraim J.
Le client n'a pas laissé de commentaire.Jessica B. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica B. | Premières impressions
Le client n'a pas laissé de commentaire.alvin l. | Expérience générale
Le client n'a pas laissé de commentaire.Paul C. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICA H. | Expérience générale
I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...Lashan B. | Expérience générale
We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Je les recommanderais à n'importe qui.Sara A. | Expérience générale
my communication with the staff via phone call was great. Very helpfulNORMA Z. | Expérience générale
No commentsMarla Q. | Expérience générale
Very nice staffEmmitt D. | Expérience générale
I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been canPATRICA P. | Réservation
Professional and gets the job done!MAHESH B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!