Customer Reviews for U-Haul at Airline

4067 évaluations

7650 Airline Hwy   Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

(225) 927-4175

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(225) 927-4175

7650 Airline Hwy
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

The van was very clean and got the job done. The two ladies working in the store could not have been more unfriendly!

MARILYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDA W. 
Évaluation :
1

I was overcharged, the truck was on a quarter tank of gas when I received it. I reserved the 20" and a dolly was told none of my items were available. She gave be a 17" foot truck said it didn't matter if I reserved on line, they didn't have the items I requested. Just received an invoice for 145 $I didn't travel far & they charged 90 $gas??? I only made one trip to Zachary... My number is (225)938-0778. Please contact me asap!!!

TAMMY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Just keep doing what you all are doing, and let the customer know exactly where to pick up.

JAMES W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILDA N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrica S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA C. 
Évaluation :
1

I will never use U-Haul again and neither recommend to anybody. 1. the entire proccess took 3 weeks, that is too long. 2. the money I spend is the same as a door-to-door service from other moving company. then why should I load everything by myself? 3. the staff in U-haul airline are very rude, especially a old lady and a young lady. they didn't follow the SOP and care nothing about the costumer. they never pick up the phone. you can see a lot of complain about them in google. U-haul should fire them. 4. the phone call seldom works, so it cause a lot of schedule trouble. 5. the only thing uhaul is responsive is charging the fee.

Wen-Huai T. 
Évaluation :
4

My truck had brake oil change and service engine light on , it was like the transmission was going out it didn't get up too speed , when I rented the truck it was right before E

EBONY S. 
Évaluation :
4

Nothing to improve here

KLEINT K. 
Évaluation :
3

The front desk person was not so welcoming and didn't even greeted me as a customer. But the vehicle was good and everything went well with late evening drop.

MURUGESAN M. 
Évaluation :
5

No need to call around. They have what you need, when you need it.

Charles T. 
Évaluation :
5

The attendant who hooked me up and checked me back in was phenomenal! One of the nicest people I've dealt with in any company!

Stephen J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIANTA R. 
Évaluation :
5

Everyone was helpful and very friendly I come back soon great locate for me

ASHLEY M. 
Évaluation :
3

Van had an evidence sticker on it :) didn't affect the function of the van but it was strange!

THOMPSON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude S. 
Évaluation :
3

Unfortunately, the young lady who assisted me was not friendly, courteous or professional from the onset. She seemed to be in a hurry and failed to listen, which resulted in her having to correct her error in my billing before paying. When she drove the truck around to the back, I was also outside. She jumped out and left the door open and passed by me without any further comment or instructions. I was outside at the time just waiting and had to ask her if everything was ready for me. She finally replied yes, as she was assisting another customer. I did not have a good experience with her and did not feel I was treated with respect. This needs to be corrected for a good Customer Service experience. However, the truck was clean and performed well.

RAMONA M. 
Évaluation :
4

Good to reserve equipment online to save gas and time

Derick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NARASIMHA V. 
Évaluation :
5

You're great

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN S. 
Évaluation :
4

Answer the phone, faster. Offer as many options as possible to your customers, because you k ow your product and you know how to get the most out of a customer dollar.

RODNEY L. 
Évaluation :
5

I did not get extra equipment ordered .. next time it would be nice to have those urns

Amanda B. 
Évaluation :
2

Got there before the closing time to get help about our truck. They wouldn't open the door or help

PETER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATREACE B. 
Évaluation :
3

The one person checking in people on two computers did well multi tasking but 2 people would have gotten people through the line quicker. I got in my rental truck at 10 AM on Sunday and the return time in Monroe, Louisiana was Tuesday at 9 AM. I made it on time but the time should have been 48 hours. Also, my truck only had 5/8 a tank of gas - definitely not topped off.

Eugene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRAINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
5

Local people are great. The corporate assignment of a location to pick up the UHaul from Louisiana was a customer service nightmare. There was NO reason to send me an hour and a half away to Lafayette for a rental with 34 locations in the Baton Rouge and surrounding city area. Thank goodness for Lauren at the Oklahoma Reg. Office for putting sanity back in the process and updating my pick up location to the original location I had requested.

DEBORAH F. 
Évaluation :
1

Horrible, I called the office and asked if the truck was returned early please contact me which they never did but when I got there the clerk said the truck been there. The truck had no traction and rode terrible. Had to go 50 on interstate move because to unsafe.

SUSIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIESHA C. 
Évaluation :
3

The floor of the truck was drenched in an oil like substance causing it to be very slippery. Bottom of cup holders were had sticky substance/ stains like coffee.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
1

The store associate had a very nasty attitude.. I understand I came at 6:55 but the store doesn't close till 7:00. Also she didn't even have the decency to do a walk around the truck.. She literally handed the keys out the door and said it's truck number 1.. I will never do business at this location again.

CHIQUITA W. 
Évaluation :
1

Customer service horrible.

TUESDAY L. 
Évaluation :
3

Tail light out on the trailer.

SCOTT G. 
Évaluation :
1

Customer service was terrible.

LASANDRA H. 
Évaluation :
2

Employees attitudes.

Constance H. 
Évaluation :
1

When I showed up for my rental reservation the young lady that checked me in refused to give me my truck. Although I called Friday and verified that my truck will be ready at 5:30pm she told me she had to send me to another location and call around for my truck. I told her that I had a reservation for this location and I am not going to another location. I asked for the manager she told me she is not calling the manager. The conversation got loud and everyone was looking at her. Then another worker made her give me my truck and reservation. He had to tell her 3 times give this man his reservation. I wish I have gotten her name but she makes me never want to rent from Uhaul again. She over charged my rental when I got back I had 100 $accident fee on my bill that I knew nothing about and the worker removed it and the hand truck she changed me twice for it. If I recommend anything be done is to get her some training.

NATHAN B. 
Évaluation :
5

Design a Rolling ramp for stairway to make moving easy.

ARLEEN W. 
Évaluation :
5

The staff was friendly and very helpful...

CRYSTAL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VENETIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJA S. 
Évaluation :
3

I never received my tow dolly but was charged for it and the counter person had a rude attitude was not pleasant or friendly and i called several times and wasnt able to get anyone on the line.

SIOBHAN M. 
Évaluation :
3

Site / system reliability. Communication between corporate and local entities regarding inventory and process. Consistent and professional service necessary, not apathetic individuals.

ALEX SIU-KIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Negus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANDA M. 
Évaluation :
1

Stop over charging customers, when a customer has an agreement you should not charge their card different and not notify them of it . That's what happened to me.

IDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWARREN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLYNN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W G. 
Évaluation :
4

The windshield was dirty, Dirt, bugs and water splashes. It looked like someone had been on a nighttime road trip.

JEAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEWELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
5

The truck I had ac would stop working at red light. It was a hot ride when stop in traffic. Just so happen this day they were doing word construction. VERY HOY RIDE.

PATRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARIS P. 
Évaluation :
5

Took way to long to call in and schedule the drop off and pick up. We waited for almost an hour to get through

Dorothy R. 
Évaluation :
4

Always a line for payment. Otherwise very good service!

RICHARD K. 
Évaluation :
1

Better customer service employee was very rude

Kevin W. 
Évaluation :
5

S.O.

Latroya S. 
Évaluation :
3

Provide the customer with a complete receipt Showing mileage and cost so he will know what he been charged for.

Chris P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROLYN W. 
Évaluation :
4

Franklin at the Florida Ave location is great asset to your company

TINA B. 
Évaluation :
5

Nothing everything was just great

VIRGINIA H. 
Évaluation :
5

The guy who checked me in for the truck on Friday around 5pm was very nice and helpful even though he was extremely busy he still managed to be professional. Upon returning the truck on Friday evening the gentleman told me not to worry he have to clean the truck so that let me know the trucks are being cleaned before renting them to customers.

LATOYA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD L. 
Évaluation :
4

Rien

GERALDINE W. 
Évaluation :
3

The employees were friendly, and the van was in good condition.

Erin M. 
Évaluation :
4

The only complaint I have is that I had reserved an appliance dolly and it was not available at the time I picked up the truck. This added an extra hour to our schedule which caused problems. Otherwise the staff were friendly and helpful.

Stephannie W. 
Évaluation :
1

The lady doesn't have good customer service skills she has a bad tone when speaking and she tried to charge me for 66 miles when I only did 17 I asked her to explain all she said was that's what's the computer telling me she never read the millage off the truck another worker had to go check the miles because I had a picture of the miles that was on the truck before I pulled off..i will never use that location again

DOROTHY S. 
Évaluation :
3

There appeared be staff shortage and had wait over 25 minutes.

Emil B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIRDELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alvin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JIMMY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHELLE G. 
Évaluation :
5

The three staff members we dealt with were all very pleasant. The woman at the counter and the two gentlemen who helped us outside with the trailer. Very polite and kind even when very busy. Thank you for your smiles and kindness.

Samantha S. 
Évaluation :
3

Gas was not full like they said this happened both times I rented from this location

Thomas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alvin l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

montrell m.  |  Expérience générale 
Évaluation :
5

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Lashan B.  |  Expérience générale 
Évaluation :
4

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Je les recommanderais à n'importe qui.

Sara A.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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