Customer Reviews for U-Haul at Alameda Ave

3337 évaluations

2645 W Alameda Ave   Denver, CO 80219
(4 blocks E of Federal)

(303) 922-8225

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 922-8225

2645 W Alameda Ave
Denver, CO 80219
(4 blocks E of Federal)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
1

Owner was really rude un professional the trailer jack was broken

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY M. 
Évaluation :
1

Mongoloids just stared at me telling me I have to use the app that didn't work. Waisted a couple hours until I said F it, I'm going somewhere else. West Colfax sucked and the worst experience I've ever had with any company. Alameda I was in and out in 10 minutes.

ROBERT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth A. 
Évaluation :
5

Dude at the U-Haul shop was kind and helpful!

JACOB W. 
Évaluation :
5

Had a small issue with my payment but the staff (assistant manager) was very helpful.

HAROLD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DYLAN V. 
Évaluation :
3

I was charged for an extra day when I didn't have it for an extra day after bumping my return time up when I specifically reserved it for 24 hours, and charged for gas when I put the gas back where I got it when I picked the truck up. now I'm still waiting on my money to be returned from the company and just overall unhappy.

CODYJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNEGRET K. 
Évaluation :
4

Understaffed at this location. The man was doing his best behind the counter, but at 9am on the first of the month, you need more workers. I waited 10 minutes for anyone to come to the counter. And almost ran into trouble of the truck not being ready/there. Previous customers did not communicate their late return.

KIMBERLY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Awesome customer service and grate experience.

Gaven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Let us borrow a dolly

ALBERT C. 
Évaluation :
5

Staff was very friendly! Large van was a lot roomier then I anticipated. I was expecting to have to make two trips to move things, but was able to get everything into the van on the first go.

Amy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUCHADRA W. 
Évaluation :
2

Great people working here it is in a needed area.

JASON G. 
Évaluation :
5

All staff members were very friendly, and the service was quick and easy! Thank you! Price was also great.

ANDREA C. 
Évaluation :
5

This location is awesome

CRIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige G. 
Évaluation :
2

The inside specially the steering wheel should be disinfected. Also the handles

MIRIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt J. 
Évaluation :
1

Horrible people,equipment, customer service and also underqualified employees.

THEO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Lower milage rate from 0,59 to 0,49

TRISTEN W. 
Évaluation :
5

A big Thanks to them for helping me with the installation and thorough explanation on towing! (Specifically the one with glasses, I didn't catch his name) Thanks man!

Domanic M. 
Évaluation :
5

Great experience from connected and bright employees. Equipment was clean and ready to use. Moving blankets were clean and packaged in plastic bag for easy access.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FANTESIA S. 
Évaluation :
5

Nice people's quick rental

TOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASSEM A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sabrina E. 
Évaluation :
5

Austin was terrific, fast in & out. Much more affordable than others options. Couldn't be happier!

MATTHEW M. 
Évaluation :
4

The tire was bubbled on the tread of the right side of trailer. Very scary that the could have blown on our trip. Tires need to be checked more regularly if they need replacing

Katelyn B. 
Évaluation :
1

Driver side door was broken, interior was dirty, vehicle handling was horrible.

JEFFREY F. 
Évaluation :
5

Excellent service à la clientèle. Prompt. Very happy with my experience

MICHEAL F. 
Évaluation :
3

Taylor was great. The manager was too! Personnel-wise this was an excellent location to do business with

ROGER C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DAMIN R. 
Évaluation :
1

Horrible and extremely rude service.

KEVIN E. 
Évaluation :
3

Hard to maneuver at location.

JAMES A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke N. 
Évaluation :
3

Recommend locks if interested as they are renting the unit because many assume it's included with the truck !!

GABOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Q. 
Évaluation :
3

Bad customer service.

DANIEL R. 
Évaluation :
4

Just so you know, I had my original reservation at 830 Wadsworth Blvd. Lakewood, CO 80214. The reason I had to use this location was because nobody decided to show up for work that morning at 7:00. I waited until 7:22 before I gave up and had my reservation changed to the Alameda location. This was a great delay in my day as I use your trucks for work at times and this put us way behind schedule. I would expect your employees to be there before 7:00 getting ready for customers. I was also not the only person there waiting for service.

GREGORY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Art A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRA Z. 
Évaluation :
5

Nothing I can think of. Had a good experience.

MICHELLE M. 
Évaluation :
1

Doors were very hard to open. I made a reservation to pick up at 7 am and no one was there! So I had to do it at 9:30 so it made me super late to miss a shift of work

MARIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Thanks Leo.........For Making It Painless

RANDY T. 
Évaluation :
5

Highly recommend using their packing boxes for your moves! Easy, inexpensive and better for the environment! Great friendly service at this location too!

Dawn M. 
Évaluation :
4

The guys who helped me were awesome and made sure everything was perfect before I left!

Seth O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENMANUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IGNACIO G. 
Évaluation :
3

Initially was given the wrong location for pickup and then quoted at 0,79/mile instead of 0,69/mile. Not a good experience overall. Please update your UHaul pick up locations to avoid confusion.

ELIZABETH G. 
Évaluation :
2

I bought a queen mattress bag online on my account about 3 weeks before I came to pick up the truck and scheduled to pick up the pack the same day I got the truck. I had the order number and receipt prepared to show. When. I arrived the employee told me they didn't have an order under my name. After showing the receipt And order number then employees crops me it was picked up on previous date even though I skied the pick up date, he pushed back at me and after lots of pushing he eventually gave me the materials I paid for and NEVER picked up. They clear to not require ID to pick up materials. Also a second employee came in and attempted to confront me without a mask and NEVER put one on as I back away avoiding confrontation. I felt sooooo uncomfortable but did not want to stalk a scene.

Alexander H. 
Évaluation :
4

Tail lights on trailer are bit simple to change the bulb...

MARCUS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORMAN C. 
Évaluation :
5

Leo and Austin were two of those most fabulous employees that I have had the pleasure of dealing with at any uhaul location and I have been to a lot of locations. Those two men had some of the best customer relations skills that I have seen in a long time. If they where my employees, I would be very honored! I hope they are able to see this review and know how much they where appreciated!!! I had never been to Colorado and I will say that those two men where some of the nicest people out we had ran into on the entire trip.

ELIZABETH D. 
Évaluation :
1

Reserved trailer at 2645 w alameda when I got there I paid for trailer when I hooked to trailer my lights was not working . While under my truck working on the lights , Austin was trying to park a truck and hit the trailer which was hooked up to my truck which moved my truck ! Not once not twice but 3 different times! This was a very dangerous situation! I could've been hurt really bad or even killed! I ask him if they. Needed me to move my truck up more and he laughed said no . Well I wasn't able too get lights working so they told me I could come back at 9 in morning and pick trailer up if I had lights working or a different truck with proper lights . So I was back at 9 am . While I was waiting on a friend to show up and tow the trailer for me Austin rented the trailer to another woman . So he closed my account a refunded my money instead of allowing me to rent the trailer I had paid for the night before and never used. I don't know if this is how you all run your business but I know I will never do anymore business with Uhaul . I needed thst trailer very bad and Uhaul just blew me off as if it wasn't there problem. I will tell everyone I know to never use Uhaul again . And I may contact t my lawyer about the way Uhaul use big trucks to push trailers around while they are hooked to a customer's vehicle while a customer is laying underneath said truck !

Steven M. 
Évaluation :
5

The woman who checked me out today was incredibly friendly, helpful and knowledgeable! I wish I remembered her name but she deserves praise for being professional and efficient in helping get the right van for my job.

CODY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marco E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica O. 
Évaluation :
5

Nothing. Great Experience, great people.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celestina M. 
Évaluation :
5

quick and easy drop off.

Scott E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Thank you for helping me.

Brett W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON K. 
Évaluation :
4

I had a disappointing situation. After I got gas and dropped off the truck, unfortunately, my wallet slid under the seat. One of your techs found the wallet, and Taylor was vigilant in getting a hold of me to tell me that she had it and put it in the safe. This gave me faith in others. Unfortunately, when I went to pick up my wallet, the morning, my cash was missing! That isn't very reassuring, as I would have given the person who turned it in some cash as a thank you! IDK who that was, but I had cash and a note to myself in the wallet, and it was all missing from my wallet! Taylor might know the tech who turned it in. Thank you, Teresa downs

Teresa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY P. 
Évaluation :
3

This location helped me with the incompetence of the other Uhaul locations I was forced to use.

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
3

Not convenient for me. I wanted to pick up at the Buckley location but I was told to go to Colfax and then they told me to pick it up at Alameda location. Not good service.

Darrell L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mikayla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

De'Vante M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
4

The pick up and drop off itself was easy and the employees had great customer service. However, when I originally called to discuss my reservation they answered by asking if I was voting for Trump and went on to discuss the ways in which Trump is "making America great again" and "saving democracy". I found it to be incredibly unprofessional, and as someone who is not supporting Trump I was concerned that my reservation may be affected if I responded a certain way. No matter what candidate Uhaul employees support, I did not find it professional the way they answered and it definitely will influence whether I return to this location again or not.

Madison C. 
Évaluation :
5

Customer service at its best. I forgot the name of the person who helped me but he did his job perfectly. Thanks

DANIEL TOY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shay H. 
Évaluation :
5

Exelent service guys.

CARLOS H. 
Non reviews have been submitted for this location.

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