Customer Reviews for U-Haul at Alameda Ave

3 781 évaluations

2645 W Alameda Ave   Denver, CO 80219
(4 blocks E of Federal)

(303) 922-8225

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(303) 922-8225

2645 W Alameda Ave
Denver, CO 80219
(4 blocks E of Federal)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria T. 
Évaluation :
5

Staff was incredibly friendly and helpful, great experience all around.

PATRICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne G. 
Évaluation :
5

You guys are a good service

Max A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ethel G. 
Évaluation :
5

Best customer service and 1💯Clean and yes I will recommend to friends and family to go there

virginia P. 
Évaluation :
5

Everything was great!

Denver R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL R. 
Évaluation :
3

I had to go to three drop off locations. Make it easier.

Nicholas M. 
Évaluation :
5

Gavin and Will were on top of it! Great service. I had a few hiccups with a flat tire then truck availability. But they took care of me. Good dudes! Great employees. Thanks for doing your job fellas! Even sold me on a bigger propain bottle so I don't always have to refill!

Broady L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana F. 
Évaluation :
5

Nuthing the place has impeccable service..my U-Haul was stolen and they haven't done anything but have patience and understanding towards my issue thanks uhaul

David C. 
Évaluation :
5

Gavin is awesome

Benjamin B. 
Évaluation :
5

Nothing, great job!

Sirish U. 
Évaluation :
5

Worked with the owner he was very nice and helpful.

James B. 
Évaluation :
1

so i booked for saturday online, i went there on friday to ask if they can do on friday, they said installer guy doesnt showed up and they will call me if he comes back, i said okey, and back home Than they called me and said "hey he is here we can install it now", i said "cool see you in 20 mins", when i arrived there they told me "i have to pay 150$ rush fee", i said "i am not in rush, they called me to install and i paid everything online", anyway than i said "im not paying 150$ i will come on saturday" than tehy said they dont do on saturday because they dont, i said how i got the appointment than ?? they said they dont know, and they told me the come on monday, i went there on monday, there was a owner and GM, he wasnt happy and and i was little late, he told me your appointment was at 9 am, i said no it was on saturday, he doesnt want to install the hicth, i forced him to do, anyway if you cant manage the customers you should work somewhere else or do something else, i wont go back there again,

Eda Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SALINA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ma D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick D. 
Évaluation :
5

Pick-up truck was spotless, nearly new, had a powerful engine for getting up to the mountains. Gavin was efficient with check-in, and Will Jones was especially helpful when I returned early. He also went to bat for me when I thought I had left something in the vehicle. Very courteous and efficient. Overall operation excellent.

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britain W. 
Évaluation :
5

Very friendly staff and I will rent from them again.

Joseph R. 
Évaluation :
3

Better estimation of time!

Carol G. 
Évaluation :
5

The windshield should have been cleaned, a big bug splatter was covering a small windshield chip at the start of the trip. The crack did not get bigger, but was a liability issue.

josephine M. 
Évaluation :
5

Gavin (I think is the owner/manager there?). He was extremely courteous and deferential to my rental, this is now my go to location - definitely.

Douglas T. 
Évaluation :
1

The customer service was poor, we needed to walk around the facility to locate the truck without any help, the truck was empty of gas , and when we claim that to the guy at the office his answer was there's a gas station 3 blocks away. That's my third time using the service , the 2 previous were at Colorado Springs totally excellent but today I got disappointed with the customer service.

Miriam G. 
Évaluation :
4

Gavin was helpful

CURT S. 
Évaluation :
5

No thanks

Hassan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob E. 
Évaluation :
5

Continue to support family & friends😏😏😏.

Corey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HONG Y. 
Évaluation :
5

Fast, friendly, professional.

rusty P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramiro T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CURT S. 
Évaluation :
1

The trailer had a flat tire with me both on the way out and on the way back. On the way back, when the tire blew out, I had to rent a bigger one for fear of having an accident. It was an unpleasant experience. and I still had to pay for the price difference on the larger trailer.

Lucas W. 
Évaluation :
1

The trailer had a flat tire with me both on the way out and on the way back. On the way back, when the tire blew out, I had to rent a bigger one for fear of having an accident. It was an unpleasant experience. and I still had to pay for the price difference on the larger trailer.

Lucas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad S. 
Évaluation :
5

The professional staff were helpful. Very well signed for where to go. Small but clean lobby to wait for my ride. Easy to find.

Virginia H. 
Évaluation :
4

Well I had a situation we're the truck went out on me an they charged me up on my credit card, but we'll get it taken care of.

Ann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas O. 
Évaluation :
2

The manager served me and advised that they do not accept after hours drop off. I told him I had a flight early in the morning and he was very direct that they do not accept after hours and that they do not have a key drop. I called uhaul customer Service to see if there was another location I could drop off after hours and they advised that all locations allow for this even the one I was dealing with. I told them my story but they just said I could bring it back. So around 9pm I returned it and there was 5 other vehicles in the return area and a drop box. Why was the manager of this branch Lying to me? I will never deal here again..the worst in life is people who lie? I could have missed my flight because of what he was adamantly telling me and that was untrue. Bad bad bad.

Ken D. 
Évaluation :
1

First you can get a better manager that fat ass that works there is lazy rude and unprofessional the other people that work there are polite and decent I will never go into that store again the ratchets on the car trailer wouldn't release when we got to are destination they were in poor condition

KENNETH G. 
Évaluation :
5

The agent working at the desk was incredibly helpful and made sure I got what I needed!

COLE M. 
Évaluation :
4

S.O.

Daniel M. 
Évaluation :
5

Gavin really took care of us today and made the experience seamless! The move took longer than anticipated and when I called Gavin to see if we could extend my reservation he was so accommodating. I have rented U-Haul‘s at Home Depot before where they hold a large deposit and are super strict on the timeframe. From now on I will go to Gavin for a stress-free experience!

SUSANA C. 
Évaluation :
2

I am a frequent renter, several thousand dollars with Uhaul. At this location staff consistently asks me to use the 24/7 online check in feature during regular business hours, so he doesnt have to check it in himself. Consistently I have not recieved my contract via email (I prefer paperless, more economical and efficient for myself as a business owner) with the gas gage so I have to guess how much fuel to replenish when returning, resulting in more money out of my pocket for unnecessary fuel.

ANTHONY D. 
Évaluation :
3

The steering was very loose on the truck, the AC worked only intermittently. We had to add power steering fluid.

Rocky F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken W. 
Évaluation :
4

A ready good experience!

CURT S. 
Évaluation :
1

No customer service what's!

Eric M. 
Évaluation :
1

Worker was not nice, nor helpful. Just told us to return online. We did that and followed instructions to unhook the trailer then he was mad at us for doing that! If he would have helped us to begin with, he could ha e told us how he wanted it done. No customer service at all at this location.

Eric M. 
Évaluation :
3

Again staff was helpful. Very understaffed.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn G. 
Évaluation :
5

I had excellent service. Fast and courteous. No complaints.

Robbye D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARPREET S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candida W. 
Évaluation :
1

Have furniture dollys when people reserve them

Harrison F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
1

Have a butter manager

jose R. 
Évaluation :
5

The gentlemen working were so incredibly helpful and very nice. They made an already stressful moving situation so much easier and I truly appreciate it. I will always come to this location and will definitely recommend it! Thank you again!

stephanie K. 
Évaluation :
4

Excellent recommendation on what to rent for my needs. The team is busy, but that's a good thing.

bartley C. 
Évaluation :
3

Requiring the customer to sign in and sign out the vehicle is a bit disappointing. I rented from UHaul about 18 months ago and I don't remember being required to do this. It really speaks of lazy customer service. If the daily expense was less if I did it, I could understand; but it's not cheaper. Also bring the truck back with the same fuel level is annoying. My truck had 1/8 tank when I picked it up. I never drive my cars with less than a 1/4 tank. So guess what happened? I returned it with a 1/4 tank. Great for UHaul, shitty for me. UHaul should require it to be topped off upon return, period.

Rick R. 
Évaluation :
4

There was no problem with this location. Staff was as helpful as they could be. There was, however a HUGE problem with my experience overall. I had a trailer reserved at the Castle Rock location, with a pickup time of 2:30pm. An e-mail was sent to me at 2:22pm (while I was driving to the Castle Rock location) that said my reservation had been changed, and that I need to be at the Alameda location for a 2:30pm pickup. The Alameda location is 30 miles away from the Castle Rock location, and the opposite direction from my house. Why didn't someone at least call me on the phone, preferably more than 8 minutes from my pickup time? I can't read emails while I'm driving. Your customer service really dropped the ball here. I appreciate the discount I was given, but the experience overall was NOT pleasant.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURT S. 
Évaluation :
3

Messy, dirty lot. Was fine but the grounds have had little attention… trash etc

Michael C. 
Évaluation :
5

Take the 73 mph governor off the trucks please. I couldn't even do the speed limit on highways 80 & 90, and the mileage when the truck is bouncing off the governor is awful!the tuck had a six speed tranny and it never made it to sixth gear before it started slowing me down.

James C. 
Évaluation :
2

Manager was rude and not helpful. Will go to other placesm

Robert C. 
Évaluation :
1

Gavin has the worst customer service I have ever experienced!

Marcel C. 
Évaluation :
2

S.O.

GERMAN C. 
Évaluation :
4

The drop off process was ok. They were really busy but once we were helped it went pretty quickly. The site was pretty congested and multiple drop offs at the same time made it a little more challenging to get the trailers maneuvered into place.

Mitchall H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

Self return process was a bit difficult

Francis P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hope T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

april T. 
Évaluation :
4

Better online service, it gave me a lot of problems

Jean O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eva B. 
Évaluation :
5

I have been using the Alameda uhaul almost everyday for months now, and the service has been great and Gavin the manager has went above and beyond to help with whatever I have requested, I can't speak highly enough of him and his team.

Steven W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Payton U. 
Évaluation :
3

I am not sure there is much you can do, but the cab smelled strongly of cigarettes upon entering. It was quite off-putting

julian P. 
Évaluation :
5

Efficient, helpful and very friendly service.

Gordon D. 
Évaluation :
5

Excellent service à la clientèle.

Randy C. 
Évaluation :
1

Honor your reservations. I was scheduled to pick up at 8pm Friday night. When I got to the facility there was no lock box left for me so I was pushed to the following day at 7am. This through off my while moving plan. To make it worse when I arrived the next morning to pick up the truck, I was told the dolly that I had requested was unavailable now because my reservation was changed. It only changed because this location messed up my original reservation. Tighten up please.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander W. 
Évaluation :
4

Very Good experience

Brandon T. 
Non les évaluations ont été soumises pour cet établissement.

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