Customer Reviews for U-Haul at Broad & Central

3 394 évaluations

1428 W Broad St   Columbus, OH 43222
(@ Central Av)

(614) 478-6612

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(614) 478-6612

1428 W Broad St
Columbus, OH 43222
(@ Central Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Mindy B. 
Évaluation :
4

Staff was very polite and helpful. Made this an easy experience.

Pam N. 
Évaluation :
4

first uhaul we were assigned has a tire issue -- the staff seemlessly transitioned us to a new uhaul

Katharine K. 
Évaluation :
3

The truck was clean but the air conditioning did not work at all. Made for a windy loud drive for two hours on the highway.

Joseph K. 
Évaluation :
4

Staff was great, the truck not so much. The gas indicated I was low on gas even while the gage said different, didn't want to pick up speed , steering wheel was never straight so ot was hard to drive. Was also told the first 30 miles were free only to show up and for that info not to be true. The staff and the fact there were no more trucks available are the only reason I continued with my reservation.

Tinna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Staff were very helpful and friendly.

jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
3

The truck I ordered was supposed to be picked up in a different location as it wasn't available at the original location. I was informed that the boxes I purchased can't be picked up from this location and I had to drive to the original uhual location to pick up boxes. Adding miles onto the truck and time onto my day. Very inconvenient

Yuxiao H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin B. 
Évaluation :
3

I will never ever rent from you guys

Mustafa A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon R. 
Évaluation :
3

Your online check in process is dumb and employees were rude and unhelpful, and if you're gonna offer that as an option itd be great to actually get internet service there to do it

Cameron G. 
Évaluation :
5

Tell employees not to lie to customers. Was told adjustments would be made to contract if dropped off early. Dropped off in New Jersey two days early and no adjustments. Even was charged for insurance for the two days I didn't use the truck.

Kevin T. 
Évaluation :
1

The girl that check me in was rude and didnt understand her job. The gas level was writtten wrong and i informed the woman before taking the truck. When finished with the truck i returned it with the same amount of gas. The woman then charged me for 3 gallons to match the incorrect level that was written before inhad taken the truck. She charged me $19,5

William O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce P. 
Évaluation :
3

Need security cameras — I didn't feel safe leaving my car overnight.

Eric H. 
Évaluation :
1

The new manager is so rude and impatient. I used to come all the time, but now I will go to a different location.

Jami S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis B. 
Évaluation :
3

No pads were there, I was blocked in when assigned a truck and very slow checking in .

Lawrence E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
2

Front desk was kinda weird and rude andi was overcharged for the gas I used

Anita R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
5

On pickup the trailer sitting near an alley had trash in - 2 nice young women told me to pull around the building and they cleaned it out. On drop off I cannot back a trailer very well and I asked the young man to do it, it was great.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrice H. 
Évaluation :
1

The truck had no gas in tank it should be full I won't be back unless you fix that I lost money because I had to put gas in it and I returned it with more gas than I had

Danny G. 
Évaluation :
5

None.

al B. 
Évaluation :
3

The Lot is too small and short staffing.

Paul H. 
Évaluation :
1

Both customer service agents were incredibly rude and unprofessional. They were unable to accommodate the vehicle I had reserved and refused to offer any sort of discount or make any effort to correct their mistake.

Angel R. 
Évaluation :
2

We were told the tank was on 1/8 a tank and we would get a $54 credit if we brought it back at 1/4. When we received it it was actually on empty and we had to take it directly to the gas station down the street. We brought it back on 1/4 and they claimed we brought it back under 1/4 and only gave us a credit of $25 which was much less then I paid for the extra gas I put in it to begin with considering current prices. The worker was also visibly annoyed any time we interacted with him complaining to us about working alone and having no time to maintain the vehicles. The vehicle itself also seamed to be in bad condition and needed mechanical work. If this was not the only Uhaul in the area with these types of trucks available I would not return, nor would anyone. It's a known joke amongst locals here.

David L. 
Évaluation :
1

First truck we were given was dirty and we found bed bugs in it. We declined truck. J&B rented us a larger truck for the same price as the one we reserved. When we returned the truck we were told we needed to take the truck to a different location because there wasn't room for the truck on his lot and on drop off location. We contracted to drop off at this location. Spoke to customer service who told them to take the truck. Truck was not checked in until the next day and only checked in after another call to customer service. It appeared that they were waiting to check the truck in after they could charge us for another day. We were also charged for 3 gallons of fuel after we put gas in the truck to bring it up to the amount that was in the truck when we picked it up. How did they decide we needed only 3 gallons of gas. Wonder if everyone is charged for a small amount of fuel to make more money? We only received our payment receipt after another call to customer service. We will not use U-Haul again.

DUANE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
4

Good overall experience

Douglas P. 
Évaluation :
5

Great location and equipment, but- Do NOT have employees use their personal cell phone to take a picture of my driver's license. Are you kidding me?

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAMBY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
2

Have a fucking truck ready when it's supposed to be…when given a months fricken notice

Michael P. 
Évaluation :
5

Everyone was friendly and helpful, excellent service!

Lori S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WUANIKA G. 
Évaluation :
4

They were able to check me back in and resovled my previous issue.

Anna L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deann M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen T. 
Évaluation :
1

Wrong person received email notification

Ellis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
1

The in person service was awful. The service when I had to call to dispute charges was amazing. Heather Penix is a rock star. In our opinion, without her the experience would have been completely awful.

johnathon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Nothing Great Job Guys

Diquann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

The vehicle we booked wasn't available unfortunately. Though the employee handled it very professionally and notified us immediately. When we returned our truck, customer service was very slow processing our payment.

Will G. 
Évaluation :
2

I was charged the incorrect rate and still had had a dispute over rate after showing documents and explaining what had happened. Of course, it was not resolved in my favor or to my satisfaction. My truck battery was bad and uhaul would not authorize the first repair person to replace it. It would not start the next time I turned it off. I lost a day of travel and had constant fear of breakdown all day. I always had to wait 30 -60 minutes on hold any time I called for any reason, even roadside assistance, which I find unacceptable I returned all equipment a day early and thought I was done dealing with uhaul, when to my surprise I received an invoice the following day charging me for keeping the dolly an extra day. Again, I was on hold for 30 minutes. When moving and having a lot going on, spending entire days on the phone trying to resolve multiple issues is extremely frustrating. Needless to say, I will not use uhaul in the future.

dianne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen K. 
Évaluation :
5

I would not recommend U-haul to anyone. I feel taken advantage of by the rates charged. I was charged for 4 days and 691 miles but only had the truck for less than 1 day and only 566 miles. The cost was outrageous for the product I received. The people were very friendly, and the service was excellent, but the rates were completely unacceptable.

Tom C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
3

Don't give a yard (GMC) truck for a one-way. Cost was more than double the prior trip, and the truck was missing nearly all amenities (aux port, cruise control, etc.) and the air noise was almost unbearable.

Justin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
4

One of the tires on my trailer was under inflated but wasn't noticeable until there was a weight load in the trailer. I had to put air in the tire.

Jonathan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY W. 
Évaluation :
3

Website problem, not location problem: We originally selected to pick up from one location and drop off at another. On looking at the return info day-of usage, we discovered that we had to drive the van *all the way back to the original location*. I discussed with the (super helpful) employee at our original intended drop-off location (3322 B Morse Rd, Columbus, OH, 43231) and he explained that all Van rentals are required to be returned to the original pickup location, unlike truck rentals. So the website had, WITHOUT WARNING, defaulted our intended drop-off location back to the original pickup location. This was insanely unprofessional of the company to do without at the very least providing a warning that this would happen, let alone developing flows into the rental process which would prevent this from happening in the first place. Extremely dissatisfied with this experience from the Uhaul perspective, though we faced no issues with the involved franchises (and as mentioned above, even felt the employee at the Morse Rd location went above and beyond to help us).

Jacob N. 
Évaluation :
3

Could have used help adjusting the mirrors. Used my own WD-40 to loosen the mirror rod to make the necessary changes. Attendant didn't know the tank capacity, but did look it up. Would have liked the attendant to walk the truck with me. Otherwise the interaction was polite.

Chyanne L. 
Évaluation :
1

Very disappointed. I was in grove city, Ohio... nearest Uhaul was Georgesville rd, was on a time crunch, they sent me to west broad st 15 more minutes out of my way, didn't tell me what size ball was needed, had to run home to get correct ball, made me late. Wouldn't work with me at all... I will never rent from uhaul again.

michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angie M. 
Évaluation :
1

Hire better employees they all suck got into argument with them over bs they all stupid

jalen C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vicky W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mireka S. 
Évaluation :
1

You all made me change locations

Matthew S. 
Évaluation :
5

Our original location on Eakin Rd did not have our order. Sara switched us to a close location. We were greeted, signed in and out the door quickly. We would use both locations.

MICHAEL H. 
Évaluation :
3

Since I used the internet to get reservation I thought the check in was a little slow.

Kevin T. 
Évaluation :
4

I rented the dolly the straps didn't stay thight on the appliances

MATTIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

xuzhu Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
1

Truck broke down at gas station and then also did not receive gas credit for filling it up 1/8 of a tank above where it should have been. And lady who helped was on her phone live streaming the entire time not even paying attention to me.

Justin D. 
Évaluation :
5

Easy drop off

Donna R. 
Évaluation :
1

The need for an additional contact is ridiculous. What is the purpose for this? You have my driver license and credit card. I was told it was a way for them to verify that I was who I said and offers protection for Uhaul equipment. If I was going to run off with your equipment I would just get my additional contact to be part of the scam, also that contact has signed no agreement and shares NO legal or financial responsibility, so this ridiculous process does nothing other than capture another person so Uhaul can harass them with robo calls or spam. I will look elsewhere next time I need to rent equipment because of this BS policy!

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lavenia R. 
Évaluation :
5

Thanks

Donald D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steven W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kate S. 
Évaluation :
2

I reserved truck online & scheduled rental for truck share so I could pick up early. I arrived about 30 minutes early ( before facility was open) and was not able to complete the rental process because the truck was not set up for truck share early pick up. I had to wait for facility to open & then it was processed as a normal rental. What a waste of my time. Truck share sounds good but facility has to do their part for this to work especially if rental is scheduled for off hours.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NIKOLAI S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kim B. 
Évaluation :
1

came in early agents sitting at the front counter eating noodles I said please I have to get to work ask the girl to go and check it out she came back says it's not clean I express the children items as there hen my workers open te door the manger smarts off and the gas at 7/8 when I got it just messy

Sheila C. 
Non les évaluations ont été soumises pour cet établissement.

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