You guys are great!!!Phyllis B.
Customer Reviews for U-Haul at Cherry Ave
Pour nous contacter
Long Beach, CA 90807
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.TAMIKA L.
Great staff and great teamworkxavier M.
Le client n'a pas laissé de commentaire.Jorge A.
Horrible experience, employees at this location are rude and unsafe. Manager Kevin needs better customer service and he needs to be demoted for lying about a trailer being defective. On the drip of Jonathan was rude and did not apologize for manager Kevin lying about trailer being defective. That trailer needs to be red tagged and put out of commission. I need uhaul to inspect my hitch for damage from the trailer. Employees at this location need better customer service skills.Cristian C.
Randall was very helpful!!!Kieran B.
Le client n'a pas laissé de commentaire.Jesse R.
Le client n'a pas laissé de commentaire.Liliana V.
Le client n'a pas laissé de commentaire.Robert R.
Easy drop offNICHOLAS D.
App was inaccurate. Only upon check-in did it tell me that the location had to be open. The vehicle only had 3/4 tank of gas. I had to fill it up to avoid fees. I took a picture of the console and have proof. Will not be doing business with you again.David D.
Le client n'a pas laissé de commentaire.Julian S.
Le client n'a pas laissé de commentaire.Jorge K.
Le client n'a pas laissé de commentaire.Isaac S.
Le client n'a pas laissé de commentaire.David P.
Truck needs a wheel alignmentAndres I.
The assistant manager did not wear his mask over his nose. I asked him if we would. He said I heard you and then refused. Also, when I dropped off the truck, your computer system network was non functional. I was told that a receipt would be e-mailed. I decided to stop back a couple of hours later to pick up the receipt. It was then that they checked in the truck. Then they overcharged me based on the current time.Christopher R.
Le client n'a pas laissé de commentaire.lucie R.
I was fraudulently charged for fuel. I even took a picture of th fuel gauge beforehand. When I call to dispute the charge no one ever picks up th call. Will never go back.Aryan G.
Le client n'a pas laissé de commentaire.Albert B.
Le client n'a pas laissé de commentaire.JUAN T.
My experience was good. My only complaint is the alignment was terrible and that particular truck should be serviced. Otherwise, my experience was good and I will recommend them to a friend.DORETHA P.
The check in process was easy (although I was surprised the person checking me in didn't know I had rented a furniture dolly and blankets). The van wasn't clean but not so dirty that I cared: Seats not vacuumed and footprints in the back. The return process was a bit of a drag -- long waits, employees bickering, said I drove more than I did. If the return process was like the check in process I would have rated Above Average.NANCY H.
Le client n'a pas laissé de commentaire.Andreas P.
Le client n'a pas laissé de commentaire.Angelito C.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Jason A.
Le client n'a pas laissé de commentaire.Adriana P.
Friendly, helpful staff. So this location just keep doing the good work.Lawrence H.
Le client n'a pas laissé de commentaire.Janice W.
Le client n'a pas laissé de commentaire.Autra A.
Steady, sure and safe. That's the way I like it.Misipouena T.
Le client n'a pas laissé de commentaire.Oliver E W.
Will use this locations againLeonard W.
The guys at the front made the experience a 5 plus all the way around two guys that work up in the front they were amazing you guys had a huge inventory which I love I've heard from you guys before and loved it keep it upSteven S.
Le client n'a pas laissé de commentaire.Ofelia G.
Best costumer service I have had in a while. Thank you!!Salvador M.
Le client n'a pas laissé de commentaire.Ahmed D.
I had a horrible experience. Mostly due to the 800# associates at customer service NOT the associates at this location. Keys to the 1st truck for a 24/7 share pick up were never found. I wasted a trip to the location (Whittier location, not this one one cherry) spent over 2,5 hours looking for truck keys in different lock boxes. It was 10pm, dark, lonely, unsafe area and the 800 operator never called me back to let me know if manager knew where keys were I had to sit on hold and explain my situation 5 different timesJOSE M.
Nothing customers service are wonderfulANGELICA K.
Smooth transactionSWEZADAY L.
Truck smelled of cigarettes even though there is a no smoking sticker . Inside cab was dusty.ISAIAS Z.
I asked for a furniture dolley, they didn't have any left at the location but I was still charged for it. I was told it would be taken off my invoice.Allyson B.
Le client n'a pas laissé de commentaire.Tinesha T.
Le client n'a pas laissé de commentaire.Terence H.
Tried to rent a pick up truck and I was told by the rep that I need reservation and he tried to send me to another store where I don't need reservation. So I end up renting a 10ft truck and I wasn't told that I was going to be charge 0,99 $ per mile. Also I assumed it's a 24hr rental cause I was not told it has to be returned same day before the store close. That's why I was surprised with my bill of 157,53 $. My 19,99 $ rent end up 8x. That's why I went to uhaul thinking I could save.robert M.
Very helpful staff 10 out of 10Richard B.
Please post on your website that the 10' truck doesn't have a ramp. Also that if you changes someone's drop off location that you should automatically add the additional miles due to it being more miles then the one they chose.Shelley N.
U-Haul staffs are professionals, competent and friendly.Pin T.
Le client n'a pas laissé de commentaire.Cyril R.
Everything was great. The towing connection part was good but I think if they are being lubricated with(WD-40) periodically. They(bolt and nut) are easier to be handled.Hamid F.
U Haul is simply amazing thank you always for assisting me with your equipmentSylvester G.
Le client n'a pas laissé de commentaire.Kelli S.
Le client n'a pas laissé de commentaire.jaquice G.
Le client n'a pas laissé de commentaire.Sierra P.
Le client n'a pas laissé de commentaire.Emil V.
The check engine light was on from the startStewart S.
Le client n'a pas laissé de commentaire.Maday N.
Le client n'a pas laissé de commentaire.Kristle D.
Le client n'a pas laissé de commentaire.vima R.
The staff on renting and returning was very helpful..George S.
Drove only 10 miles but was charged extra 22 $for gas. Disputed charge but dispute was ignored and credit card automatically was charged.Denny T.
Le client n'a pas laissé de commentaire.Ted S.
Le client n'a pas laissé de commentaire.DOROTHY P.
I had a great experiences at this location. I've rented from there 3 times. The manager Kevin, and the other gentlemen with longer hair who helped me? were very courteous, fast, and efficient. The same 2 guys helped me each time. I was in and out from the counter in 10 minutes flat. My drop off was literally less than 5 minutes. The location was well kept as well.Dax G.
Le client n'a pas laissé de commentaire.Patricia M.
I just liked a comment that the customer service was outstanding and both gentleman that helped me before getting the truck and after returning the truck were very kind and considerate I'm very professional. Thank you very much for such a great service at this location!Helen D.
Le client n'a pas laissé de commentaire.David P.
Kevin was very helpful and did a great job. There were no furniture dollies available even though they were there on the website. Also, the computer system crashed on the national level. These problems need to be addressed by corporate.Steven B.
I would to be able to contact the location I rented from directly via telephone instead of the national call centered.Salvatore T.
Le client n'a pas laissé de commentaire.Philip F.
Le client n'a pas laissé de commentaire.Roma Z.
Le client n'a pas laissé de commentaire.Felix O.
The same thing you did for me. Thank you.Donald M.
There was a bit of rust and dirt in the bed of the moving truck that we were worried would get on the furniture we were movingAmy W.
No improvements are needed. Check-out was fast and efficient. Friendly staff. Check-in was easy and quick. Thanks for a great experience.Patricia M.
Le client n'a pas laissé de commentaire.Kounwick O.
Kevin continues to provide first class customer service!!!Deborah B.
polite, professional, courteous.Louis D.
Great staff, excellent service!Raymond B.
Le client n'a pas laissé de commentaire.Sylvia W.
Change nothing - it works special thanks to KevenPhilip M.
Great job to everyone at this location. I had many many choices as to where I could return my truck but went out of my way to drop off at this location due to the previous experiences with the folks at this location. Will be returning many more trucks here again.Bryan B.
Nothing at this time.James M.
Professional and helpful. All of them. My favorite location.Ahmed D.
GREAT Service!Ted S.
Le client n'a pas laissé de commentaire.JOHNNETTA A.
The manager, Kevin, and his assistant manager were great.Karl C.
Le client n'a pas laissé de commentaire.Marcoantonio R.
Give Kevin a raise.Anthony C.
Le client n'a pas laissé de commentaire.Joel B.
Thanks for make our moving much easier with your helpJesus R.
I was happy about the overall experienceGeorge N.
Easy to reserve and pick up. Had no problems. Worked well for transporting oversized items.Leatrice A.
Location was great, but the steps required to check in for the pickup online was very frustrating.Adan C.
Absolutely nothing! The guys at the counter we're very nice! Very professional. I would definitely recommend to my Family and friends!! Thank you!Debbie S.
Le client n'a pas laissé de commentaire.Regina B.
Great experience, newer truck, friendly and helpful staff. I recommend the U-Haul center on Carson and Cherry in Long Beach, Ca. There was a small issue with an extra charge for bringing back the truck a couple of minutes late from getting gas but the staff fixed the problem. For this reason, I will use them again in the futureRichard D.
Services supplémentaires à cet emplacement
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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