Customer Reviews for U-Haul at Cherry Ave

3 853 évaluations

4045 Cherry Av   Long Beach, CA 90807
(& Carson)

(562) 595-6318

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(562) 595-6318

4045 Cherry Av
Long Beach, CA 90807
(& Carson)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis D. 
Évaluation :
3

We got charged for a full day when I called they told me I wouldn't. Already filed a report. I hope this gets resolved as I will need a truck again and hope this didn't mess things up that I won't use U-Haul again

Araceli D. 
Évaluation :
5

Jade was efficient and courteous when picking up my trailer.

Tex O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mystena C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Miguel E. 
Évaluation :
5

None excellent experience

Salvador C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

Nothing. The young lady that helped me did a great job. I've never been in and out of that place so fast. Merci.

Kevin M. 
Évaluation :
5

Excellent customer service. Helpful and nice . Five stars

Jose O. 
Évaluation :
2

The truck had a really strong pungent urine smell in the back and in the driving area. I tried to air it out as best I could but it seemed to be penetrated. I use uhaul often and never has this issue before. Hoping it's a one off.

LISED R. 
Évaluation :
5

Great services

KINY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen S. 
Évaluation :
5

Thank to everyone at the Carson & Chery U-Hall in Long Beach Ca,

MARK B. 
Évaluation :
5

ALWAYS GREAT !!!

Hachick S. 
Évaluation :
1

I requested furniture pad, and yet the truck did not come with them. As soon as I learned about the lack of pads, I called the location. The gentleman told me that he would refund me immediately and not to worry about it. But then upon dropping off the truck this morning, I was still charged. This is totally unacceptable.

Michael J. 
Évaluation :
3

New trucks

CIVONA T. 
Évaluation :
5

Truck had very little gas in it

Ghermayn B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Julio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA R. 
Évaluation :
5

They didn't the truck I reserved the day before at the time agreed. BUT... they called me about an hour later and said the truck was there! Things worked out very well and accomplished the work needed. Could use more staff. All good!!!

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deb B. 
Évaluation :
5

The girl who helped me was very nice, efficient and helpful.

Tina R. 
Évaluation :
4

THE STAFF WAS EXCELLENT. HOWEVER ONLY STAFFING 2 EMPLOYEES IS RIDICULOUS. THOSE 2 WERE TRYING TO DO THEIR BEST WITH ANGRY CUSTOMERS WAITING TO RENT ON A FRIDAY !!!!!!!!

Toni C. 
Évaluation :
5

The staff at U-Haul at cherry hooked me up! Great equipment! I reserved a 10” truck for moving and it served its purpose. The truck was well maintained ( very clean) every thing worked and the air conditioner,quite chilly. Good job U-Haul, I'll be back!

DAMON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yvonne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth A. 
Évaluation :
1

I went in requested to rent a truck or cargo van guy at the counter black male with braids look bothered said nothing was available went outside reserved from my phone because I didn't believe him and reserved van for that time went back in got keys etc ...from someone else while gentlemen continued to vape in store..first time had a problem at this location.. but this was terrible service

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN P. 
Évaluation :
4

It always seems a little short staffed but otherwise it's super convenient and the employees are friendly and helpful.

Susan B. 
Évaluation :
5

Customer service was excellent and very supportive of what we needed to make our move 5* excellent goes to customer service.

Irvin H. 
Évaluation :
5

Personnel amical

Hector A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
5

Give the lady manager a raise

michael P. 
Évaluation :
5

Put a doily in truck or advise customer if they need to pay extra. I had no dolly had to scramble to find one from a neighbor.

frank R. 
Évaluation :
5

Easy out and easy in friendly , fast

Allen L. 
Évaluation :
5

Keep doing what you are doing.

Kenneth E. 
Évaluation :
1

The customer service rep working at this location was disturbing. He was not wearing any Uhaul uniform or name tag, and I mistook him for a homeless person in the parking lot. He just held out his hand and said nothing as I passed to drop off my vehicle. is white tank top with several small holes and no name tag

CANDICE W. 
Évaluation :
5

Great staff at this location The young lady who checked me out should get a raise 😀

Ronald F. 
Évaluation :
4

The team members were attentive,knowledgeable,helpful and friendly.

Kenneth I. 
Évaluation :
5

The two employees at the site on November 6 AM were awesome. They were super overworked and definitely needed help. Still got it done. Please give them a raise!!

Gilberto C. 
Évaluation :
5

Nothing service was great

Ronald M. 
Évaluation :
5

Everyone professional and friendly! Trailer rugged.

MARK A. 
Évaluation :
1

Got charge for fuel when I return the truck at the same a mount of fuel

Romeo N. 
Évaluation :
5

Your staff is very friendly and was impressed with their above and beyond attitude.

HECTOR A. 
Évaluation :
5

The customer service was excellent and everything was perfect.

Daryl S. 
Évaluation :
5

They where very helpful and made it easy and quick to hitch up the trailer and get to working. Thank you!!

Gamaliel C. 
Évaluation :
5

I rented a 4X8 trailer almost three weeks before I needed it. I phoned the Uhaul 800 number about four days before my pick up and they said I couldn't take a 4x8 out of the state. I said fine I'll rent a 5x8 that I can drop off out of state. They said none were available, I said why didn't you tell me this when I made the reservation 2,5 weeks before. They were totally unhelpful ... I asked to speak to a supervisor and that is when they connected me to April the TCM for Uhaul in Gardena, California. April was wonderful and found me a 5x8' trailer near where I was. You need more employees like April she was great.

Robert S. 
Évaluation :
5

The service team was awesome

Innocent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Thank you Diego & Jada for providing the BEST customer service!

Claudia Q. 
Évaluation :
5

Great service!!

Malek H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Thank you! Customer service is awesome!!

Eileen P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deirdre T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lester C. 
Évaluation :
5

Location was fine, but was not where I had my initial reservation.

Benjamin W. 
Évaluation :
2

On the trip notice a very bald tire

Randy A. 
Évaluation :
5

The man that attended me gave me a great service

JORGE B. 
Évaluation :
5

Great customer service!

LINDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus M. 
Évaluation :
5

No improvement you guys were excellent!

cynthia G. 
Évaluation :
5

Staff was fantastic and very helpful. Had already reserved online so check in was quick and easy, return was great. Staff at this location was very accommodating and friendly.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S. 
Évaluation :
5

Service was GREAT!

Allen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bobbie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
2

This is my 2nd time to rent here ,first they charge me 73$ for 2 days without penalty ..now my second time they charge me 105$ coz they said I have a penalty for not returning yesterday .why my first time No penalty ?My second time with penalty ??I call the customer service before I rented my second day

Jun R. 
Évaluation :
5

The paper work showed 1/2 a tank of gasoline but in actuality it was 1/4, it was my fault for not verifying the gas gauge and drive off, it caught my attention when I went to fill the tank to “1/2” other than that everything was good

ERNESTO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

Have more wire harness adapters on hand

James S. 
Évaluation :
5

Easy to pick up and drop off. Perfect for our job.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerred M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando A. 
Évaluation :
1

If you care enough, call me and I will tell you. Daniel 760-505-9319

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beninno O. 
Évaluation :
2

First I want to start off by saying that I had a great experience with one employee but unfortunately another employee ruined that experience. Diego Sanchez helped me when I went to rent a trailer, had a great experience. When I went to drop off the trailer, it was my first time dropping off at that location and first time handling a trailer of that type. My wife went inside to ask where we should proceed with the trailer and an employee in there which I didn't get his name, slim build, with glasses basically blew her off and was super rude to her, he had a terrible attitude. He embarrassed her, and made her really upset. We had no idea where to leave the trailer or how to remove it. It's not like we were handling a small item, it was a trailer and not easy to navigate. No one likes their time wasted. After waiting several minutes and no one coming out I then went inside and that employee was talking to another customer so Diego helped me again and helped me remove and park the trailer which had a faulty stand. Diego took care of everything and was really friendly and helpful. Unfortunately the actions of the other employee ruined our experience and no longer plan on visiting that location. This occurred on 10/10/2021 around 4pm.

Victor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN L. 
Évaluation :
5

great service and easy

Gus S. 
Évaluation :
2

Showed up at my appointment time and there was no one to give me the keys to the van. The owner of the shop it was at said it would be at least 45 mins. We drove down the street to an actual uhaul location and thankfully a gentleman there was able to move our reservation to another location further away. Once there that interaction was great. Just very disappointed that we booked a specific time and that was irrelevant to whoever rents them out. We had to drive further so that increased our price and travel time. I called customer service and initiated the process for the 50 $guarantee due to this inconvenience.

Marcelo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Udomsak T. 
Évaluation :
5

I ordered 2 furniture dolleys but when I got to the store, they only have one, very disappointed….

ARTURO E. 
Évaluation :
5

Great customer services

Naimah W. 
Évaluation :
2

Employee seems rushed, underpaid, non-attentive and mechanical. Let's automate this process immediately and not allow any more emotional intelligence and cognitive energy go to waste. IOT

Misi T. 
Évaluation :
4

I would say my initial experience was fair. I had some issues and that resolution to them was above expectations.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

I was originally supposed to pick up from a Signal Hill location on Pacific Coast Highway using mobile pick up so I could begin my day before hours. I had no communication from Uhaul and instead waited for an hour and a half before I was able to speak to a representative inside the location. The representative told me the truck was not returned the night before and thus began looking for a different location for me to get the same size truck for me. I would have appreciated an automated email the night before or even the morning of, alerting me the equipment was still in use. Instead, I wasted valuable hours of a stressful day waiting for the store to open and someone to redirect me 20 min away. This location was an extra distance from my original location, I paid for the rental fee plus the mileage fee (higher because of the new pick up site), and should not be charged for this additional mileage. Representatives at each location were slow but polite and helpful, the issue lies in proper equipment management.

Emma E. 
Évaluation :
5

Lower your prices

THOMAS E. 
Évaluation :
1

There clearly needs to be some more training when it comes to checking out trucks, because I had a horrible Uhaul experience. When I came to pay for the truck I had rented, I asked the employee to make sure that the drop off location I had selected was indeed listed as the drop off. This is because I had already spoken to TWO Uhaul workers (different location and drop off location), about my drop off- and to my surprise, my drop off location was again not listed in my reservation. I then told the employee where my drop off needed to be, but instead of looking for the address, I was given different drop off options, nearly, if not, more than 30 miles away from my destination. I, obviously, told the employee that I will not drive an extra 30 miles just to drop off my truck, when I know the exact location that I had confirmed, with Uhaul previously, as a drop off location. Instead of listening to me, the employee then selected, "customer does not know drop off" location and was told that I can just drop it off. This was definitely NOT the case. Because the entire drop off process, if done after hours (which was my case), you have to do the entire drop off process online or through the app. Well, because the employee had never selected an actual drop off location for my truck, the website or the app will never be able start the drop off process, therefore, I was essentially stuck with this truck. (To clarify, because it was after hours, no stores were open for me to call and talk to.) My last option was to call Uhauls, 1800, number and hopefully speak to an operator. Thankfully, after a 45 minute wait time, I was able to speak with someone, who found the exact location I had said my drop off location needed to be, and added it to my reservation. So word to the wise, if you ever have an after-hours drop off, make 100 % sure a location has been confirmed!

Luke S. 
Non les évaluations ont été soumises pour cet établissement.

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