Customer Reviews for U-Haul at Cherry Ave

4 271 évaluations

4045 Cherry Av   Long Beach, CA 90807
(& Carson)

(562) 595-6318

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(562) 595-6318

4045 Cherry Av
Long Beach, CA 90807
(& Carson)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing as well. The young man who was inspecting the trucks noticed I was in need of assistance. He asked me right away if I needed help, which I did, and immediately helped me out. Personable, respectful and everything. GREAT JOB!

Jean-Pierre D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sang B. 
Évaluation :
1

Very, very, very poor staff. Unprofessional, misinformed, eating at the counter, didn't want my business. You better do something about this. They will deteriate your business there that I've been going to for years!

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rainier M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANo K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Excellent service à la clientèle

marvin R. 
Évaluation :
5

Very friendly assistance !

Mark H. 
Évaluation :
1

When I showed up to pick up the trailer at my scheduled time, there were 4 employees having an animated conversation. I said “Hi!”. They looked at me like I was in the wrong place and kept on with the conversation. Finally a woman came from behind the desk and said she was finishing her break and would be with me when she was done. I signed my rental agreement and got the extra insurance that “covers everything if there's any trouble”. We went out to look at the trailer I rented. She kicked the right tire a couple times and said it looks good. When I stopped for gas later on, I checked the trailer tires and the right was low on air, so I aired it up and checked it the rest of the way. About 80 miles from my destination, the tire blew out. After 3 1/2 hours, uhaul sent out a truck with a tire but no wheel and a Jack that didn't work. We had to help lift the trailer to get the wheel off while he changed the tire on the highway. He looked at the old tire and said “no wonder it blew out. Look how cracked that tire is.” I understand sometimes things happen. I tipped the truck driver, gave him a cold bottle of water and went on our way. When I got home from my trip, I was surprised and a bit insulted that I got a bill for the tire change. I paid $10/day for the extra insurance and yet I was charged $154 for the defective tire that the rental place obviously at least suspected had a problem. When I questioned the charged in and email and voice mail (no one answered the phone), I got no response at all.

Jon S. 
Évaluation :
2

Unfortunately the staff was not welcoming and were not very informative.

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
3

Pretty dumb to be charged per mile and then still be charged for gas. The app was a disaster and wasted an hour of my time with an endless loop. The fact the website let me book at a location that did not have the vehicle it let me book should embarrass your company. Get your stuff together.

Gabriel C. 
Évaluation :
5

Great customer service, very friendly and professional

MARDEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AL C. 
Évaluation :
4

The staff that assisted me was very friendly. I didn't like that I was bounced around twice before because the other locations didn't have the truck size I needed, even though it showed they did. And I was called the day of my move that my pick up location had been changed again.

Jose M. 
Évaluation :
5

Have an outdoor buzzer for the return area. Their is a sign that says to wait in the equipment when returning, but sitting in their waiting for someone to come gets frustrating. So maybe something to let us known someone saw us rolling up to come assist us. Other then that, everything was great, and I intend on coming back here again should I need anything from Uhaul)

Angel D. 
Évaluation :
5

The staff here are friendly.

Jonathan S. 
Évaluation :
1

Have clean vehicles available to rent and provide training to employees. The two (2) employees at this location did not possess ANY customer service skills during the pickup and drop off process. I will not use this rental location again.

Vicky B. 
Évaluation :
3

I Just Want To Say THANK YOU VERY MUCH.

JENICE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cres R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan K. 
Évaluation :
5

The gentleman who opened the store this morning (and who's also there) was very helpful and kind. He greets you and ask if you need any assistance. Some of the other workers should take notes.

Shana C. 
Évaluation :
5

Your employee was extremely knowledgeable, healpful and respectful ! THANK YOU

dan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
5

Great and easy to use. Thank you

horacia R. 
Évaluation :
5

Aucun

Glenn I. 
Évaluation :
5

Had a reservation and the staff got me in and out really quick. I had to do an after hours drop off and they explained it perfectly.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
1

Poor customer service by person in this location (rude)

Rodrigo C. 
Évaluation :
5

Professional service, knowledgeable employee

Johnny G. 
Évaluation :
5

Professional and friendly. Good job!

Peter C. 
Évaluation :
5

You guys were fast & made things easy. The gentleman that took care of my rental was amazing!!

joshua S. 
Évaluation :
5

All is operating wel

Ross A. 
Évaluation :
5

No waiting, fast and friendly service.

DARRELL S. 
Évaluation :
3

Costumer service was substandard. I went to Uhaul at Cherry Ave. In Long Beach around 230pm on a Saturday. When I pulled at the parking lot, an African American employee was sitting one of the trucks wearing UHaul Uniform asked if Im renting..i said yes. And he proceeded to say I would need a reservation. when I walked in the office there were 3 employees and one them assisted in renting the 26' truck. The front desk female employee was not as welcoming very just went to business. No smile or good afternoon. I have been to several Uhaul places and I would rate the Cherry Ave. Long Beach one as 4 out 10 stars. 4 stars because I was able to rent the truck as the same day. I do wish that this Uhaul franchisee or management team will work on trying to train staff with costumer service seminars. Specifically the young African American outside seemed unhappy to be at work.

Ryan R. 
Évaluation :
4

Thank you I appreciate you loaning me a vehicle for moving the equipment I need to move and have a blessed day

kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky F. 
Évaluation :
4

Continue doing what you are doing.

trevor B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Customer service was phenomenal and the pick up to the drop off was a smooth process

Ronnina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS V. 
Évaluation :
5

Sales rep was fast and knowledgeable about her job and she even look out for more and called because I forgot something she went over and above of her job

Lashon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Nothing as all was good

JOHN R. 
Évaluation :
5

Great staff, efficient service, knowledgeable about the equipment and extremely helpful assisting us with resolving issues. Thank you so much! Even though there is a closer location, we come here because how the customer service.

Mercedes W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Udomsak T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Both employees I interacted with the superb. Will be back.

margaret H. 
Évaluation :
5

The employees working on aug 16 at noon were very helpful. I was attended by a pretty lady at the front desk. She made everything very easy and understood her very well.

Jaime A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel C. 
Évaluation :
5

You did a good job

Willie F. 
Évaluation :
5

Excellent

JOHN W J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quiana R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda F. 
Évaluation :
5

Very good customer service fast dependable and satisfaction guaranteed really thank ur employees there very good timing they need AC. In the customer service area they really do.

KING M. 
Évaluation :
5

After reserving at a different location I call this location ,the different very professional went they did not let me drop I got very good customer services I would recommend this place

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKEY R. 
Évaluation :
5

They are phenomenal, always helpful and really good and caring staff

LUCIFER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
3

The day before my move UHaul calls me to change my reservation time from 10 am to 12 pm. It was quite upsetting because I had movers scheduled and when I told the representative she said there is nothing she could do. How is it possible that UHaul changes a reservation like that last minute? Super inconsiderate. I had to scramble to work with my movers and luckily they were flexible but if they had other commitments that day i would have been stranded.

Neha S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deb B. 
Évaluation :
5

Jade and her staff are some of the most pleasant people that I have encountered in a service business. I will definitely rent my next truck from there.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDRICKA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor R. 
Évaluation :
4

Get new machine

beverly B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Super easy to rent. Great service, ill use em again.

Joe H. 
Évaluation :
4

The staff were very knowledgeable and helpful. The actual location is dated and needs to be remodeled although is was relatively clean. The truck we rented was not very clean but it had just been returned. Overall we got what we needed but there are other locations that feel more up to date.

ANGELA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
5

Quick and easy, employees were friendly. Location is very clean and organized. The cargo van ran great.

Vivian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl B. 
Évaluation :
5

very helpful

William F. 
Évaluation :
5

The Ladies in the office were very friendly and helpful. I will use this location again

MICHAEL S. 
Évaluation :
5

Great customer service and attitude. A+

michael T. 
Évaluation :
5

Check in and check out went very smooth! I am very happy with my experience during this visit!

Kelly P. 
Évaluation :
5

Everything went well during the pick up , however the truck was overheating and I couldn't use the A/c on a really hot day otherwise It will overheat again

medel R. 
Évaluation :
5

Very professional and friendly

elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy V. 
Évaluation :
1

Rented me a defective truck. Had a completely empty gas tank which they also didn't tell me. First the seat wouldn't move up, as a shorter person this was extremely dangerous. After I propped myself up I tried to drove it to my destination and it almost broke down on the way there. The engine was shaking so bad it felt like the cab would fall off, then wheb I went to return it, it didn't want to start. Uhaul Roadside told me to return it closer to my house since it was having major problems and I wouldn't be charged a fee. Then two days later I get a charge for almost $400 on my account and the manager says that he will not refund my money. Now I'm fighting with my bank to get my money back. Never go to this Uhaul location they give you absolute trash for your money.

Dominique L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Z. 
Évaluation :
5

Everything was OK

Harley B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Andre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINSTON F. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page