Customer Reviews for U-Haul at Del Monte Ave

2293 évaluations

2330 Del Monte Av   Monterey, CA 93940

(831) 655-0629

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(831) 655-0629

2330 Del Monte Av
Monterey, CA 93940

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

terry W. 
Évaluation :
5

The U-Haul I used was very gas guzzling very inefficient gas wise I think the truck needed a tuneup or something was wrong with the truck used to much gas that was the first time that happened to me

Eddie E. 
Évaluation :
2

When Fernando delivered the box to my address on Thursday May 20th he stated that even though I had a confirmation email stating that the pickup date was Sunday May 23rd, he was not able to come and pick it up that date because they did not have any drivers on Sundays. It wasn't until I told him that I was going to contact Uhaul because I had a confirmation pick up date of Sunday May 23rd. At that point he stated that he would pick it up only if it was before 9am. Additionally he was rude and unfriendly.

Roslyn M. 
Évaluation :
5

Thomas was very helpful. He hooked up the 6 x 12 trailer in no time and gave helpful tips on towing.

Fidel D. 
Évaluation :
5

Not enough people but I checked out on phone. All good. 6 people in line

Tony V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON B. 
Évaluation :
5

I was upgraded to a larger trailer at no cost because the smaller trailer that I reserved wasn't returned on time by a previous customer. I very much appreciated this service.

Martin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina K. 
Évaluation :
5

Quick and easy rental. The staff was friendly and helpful.

Tracy M. 
Évaluation :
4

All good

MARTIN C. 
Évaluation :
2

They gave away my rental to another client which caused me to drive an additional miles to get another trailer and I ended up getting loss. U-Haul is normally very good but not this trip. IT WAS THE WORSE i HAVE EVER HAD

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atticus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIDIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON B. 
Évaluation :
5

Just a general comment. This was an awful experience. Grover Beach and the lady I spoke with on the regional hotline did a great job. But I wanted a trailer in Lompoc. I was sent a text at 9:15pm the night before that my trailer would be available at my drop off location in Monterey. We were already driving down to Lompoc. I got to spend so much extra time and money, as well as paying for extra mileage fees that I would not have paid if I had the trailer I signed up to rent. Will not rent from this company again. And I didn't get to pick up anything in Lompoc. I got to backtrack to pick up a truck. Would not recommend to any family members or friends.

ELYSE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lac P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FLAVIO C. 
Évaluation :
5

Great experience! Thanks!

MICHAEL S. 
Évaluation :
5

One of the best in central California!

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Great check in and check out process. Employees ar e very nice and efficient

JULIE N. 
Évaluation :
5

The service has been excellent and communication above and beyond what was ever expected. I am so glad that I had a recommendation to use and try Uhaul. I will certainly, give them an excellent recommendation. Thanks for great service and quality out standing in every aspect.

JoAn N. 
Évaluation :
3

the process of checking out through the app was not as streamlined as I had hoped

Andrea S. 
Évaluation :
5

Awesome employee that received the trailer! Came right over to us and started helping.

Ronnie W. 
Évaluation :
5

Staff friendly and helpful easy to rent!

RYAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence M. 
Évaluation :
4

Na

HERBERT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Airess B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
3

Gas tank wasn't completely full when I got it. When I returned it I filled it all the way up.

TRAVIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN R. 
Évaluation :
5

Staff was extremely helpful.

KERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VILMA P. 
Évaluation :
5

Alfredo was amazing, he had the trailer hooked up in minutes. Furthermore, upon my return, he saw me drive up and had me checked out in four minutes! Now that's great service! Merci.

David H. 
Évaluation :
4

overall it was good. booking of Ubox was easy n smooth but customer service was failed to book the movers for the move even though they had tried. I contacted the same movers and it worked.

KEVIN T. 
Évaluation :
5

Personnel were knowledgeable, friendly and helpful.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIELA N. 
Évaluation :
5

Pickup process was orderly and on time. While returning, the agent thoroughly checked for anything left behind and sure enough, found my expensive sunglasses. He ran to return those to me before I left. Amazing service. Wish you folks rented cars as well !

SIMRIT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence B. 
Évaluation :
5

Nothing. The gentleman that checked me in was very competent and polite. The gentleman that checked in my vehicle was also very professional, personable, and polite. You are lucky to have those men working with you.

Matthew B. 
Évaluation :
5

Very good service! Equipment in good condition!

Andrea R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndee B. 
Évaluation :
4

East to drop off and the assistant manager was very helpful and understanding when we showed with the trailer. He couldn't believe the fender was the way it was and said once the manager gets in they were willing to help us out.

TROY B. 
Évaluation :
4

Stop making the after hours drop off dependent on cell phone access.

Susan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna T. 
Évaluation :
5

So easy and seamless. Easiest move ever. Thank you.

Callie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cruz F. 
Évaluation :
5

The rental fee was too high as far as per mile

SANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nikolai B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

On this location they do answer the phones

ROLAND M. 
Évaluation :
5

The staff who processed my order at pick up were very professional and help me select the services I needed.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella A. 
Évaluation :
1

The Ubox we rented two months ago was not available that day for pick up. Even if there was a couple ubox around, we could not get one. Our only option was to get a box truck, fill it at our house and then drive back and fill the ubox on site. Which made us lose 4 hours that day. And when I was calling Uhaul costumer service they keep saying in their recorded message “ We make moving easier “ and I was really upset that we didn't get the box and that we had to do the job twice! Fill the truck first then drive and fill the ubox. Is that making moving easier? We had to work twice more and lose so much precious time in a stressful moving time! So freaking upset but thankfully the staff was nice, poor guys that was not their fault. We still paid the full price for a poor service really. Hopefully our ubox gets to destination on time! Which was another hassle as the morning of the pick up when I check the contract I realize they changed the guaranteed delivery date three weeks later than the original quote! Without updating us! What the ..? We had to call costumer service and get it fixed. We are still not sure it will get there when they say it would. All of this is a very stressful experience without accountability from the company. You would think a big company like this would be accountable!! So sorry, I don't want to be agressive, the staff was nice enough but truth is we didn't get what we planned and paid for. We had a really stressful day. Hopefully the next chapter gets better.

PIERRE M. 
Évaluation :
4

3 people at the counter and still had to wait 15 minutes for someone to help me. pretty quick checkout once I got helped

dwight M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
1

Unfortunately, this survey doesn't allow for scorring the alternate dop off location, but the alternate location was very accessible, clean and organized. The ratings above are for the ohter location.

Marselino M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
4

We came in when they were closing but there was still one staff there. He just directed us to complete the drop off online. Could have helped us since we are only about 6 minutes late from when they closed.

Eileen Q. 
Évaluation :
3

It started good but as soon as l put out of the parking lot the truck made a lot noise so I made a U-turn and went back to the parking lot another worker greeted me I told him the situation and he became very rude I try to explain to him what the truck is doing And he kept insisting that there was nothing wrong with it and since I was coming home from San Jose to Monterey l wasn't comfortable to drive it back to San Jose so I asked for a change and through this whole experience it became even more rude if it would been for the other Guy that help me the first time I probably would've left without a truck

GUADALUPE P. 
Évaluation :
5

Complete opposite from pick up location.

KENNETH R. 
Évaluation :
5

Easy location. In and out without any delay.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA S. 
Évaluation :
5

Nothing. My online reservation was changed so when I was dropped off at 8am my cargo van was not available until 1pm which did me no good so I had to cancel the reservation. I was stranded and was about to call an Uber when Russell came outside and said he found a small truck for me. He went above and beyond and saved my day! Best experience ever!

BRIDGETTE T. 
Évaluation :
5

Very pleasant helpful, and professional staff.

KRISTI J. 
Évaluation :
5

There's no reason for improvement. All was good

WILLIAM R. 
Évaluation :
5

1st truck considered was “rough” for comfort. Difficult to moves seats... Thomas switched out the truck promptly and helped adjust the windows, load dolly... He was above and beyond excellent. More Thomases please!!!

Debra R. 
Évaluation :
5

Great customers & customer service.

Christina M. 
Évaluation :
5

Great location, excellent staff, highly recommend. A+

ETHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN D. 
Évaluation :
4

Very unfortunate miscommunication regarding return time for a 3-day auto transport trailer. U-Haul clerk contacted me (while I was on the road returning to Monterey County) with mis-information regarding access to the U-Haul website to confirm the (late) return (and avoid charges for a 4th day). I could not recommend doing business with such an irresponsible outfit.

STEVEN G. 
Évaluation :
5

understaffed on the second day with a line of about 5 people waiting but the single person did their best, kept their calm and professional attitude.

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UMESH D. 
Évaluation :
5

Very smooth pick up and return

Edward P. 
Évaluation :
5

Need newer equipment. Clean inside and out so the white paint doesn't get all over your clothes. No nails, powder and junk inside.. Truck cabs need to be cleaner, radio and air conditioning needs to work. Moving is stressful, clean and working equipment reduces.stress. Rates are too high. Rented many times last 12 yrs, great deteriation. One way rates should be less than round trip, they are not! Rates too high.

CRYSTAL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
4

Personnel (last name Hooks) was helpful in undoing the trailer hitch for me, but he was very talkative about things that made me uncomfortable, everywhere from religion to politics and even conspiracy theories about torture in Ukraine. He talked a little too much to be professional. Also, he had a mask around his chin, but never actually covered his mouth or nose. I hope not to encounter him again.

Emily K. 
Évaluation :
5

Excellent

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLLIEANNAPATRICI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christal S. 
Évaluation :
5

While check in was very smooth - The returning of the vehicle far exceeded any customer service that I have experienced in years. The gentleman that helped me was not only knowledge and efficient, he made me feel like family and a valued customer. Thank you for hiring the best

Dean P. 
Évaluation :
5

Wash the outside of the vehicle

MARKUS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANNA S. 
Évaluation :
1

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Kodi C.  |  Expérience générale 
Non reviews have been submitted for this location.

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