Évaluations des clients U-Haul at Del Monte Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Del Monte Ave

Cote générale :

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Thomas D.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

DAVID W.
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Le client n'a pas laissé de commentaire.

Mike G.
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Extra fuel charge is wrong. Filled tank with 2.5 gallons after traveling 28miles. Should not have been charged for 3gallons of fuel does the truck get 5miles/gallon? I doubt it.

Charles B.
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Maybe have your sales person be more alert and helpful to the customers.

Eddie E.
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Well I've booked for Hollister a truck but you guys found me one in Monterey but you would not give me some free miles which would've been appreciative because I had to drive all the way to Hollister from Monterey and then back to Hall Monterey to drop it off which I didn't get no extra miles which I would appreciate that next time for the mileage is Discrepancy you charge me extra miles when I should've got a truck in Hollister so that's my complaint everything else was fine so you guys got to do some about the mileage thank you have a good day

FRANK L.
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Le client n'a pas laissé de commentaire.

ERIK F.
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Easy online set up, quick and helpful service. Very organized.

JOHN R.
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The keys didnt get left in the lock box, resulting in me driving 180 miles to get my truck and setting me back over 8 HOURS driving to Nevada. You also over charged me. I'll be calling to speak to a manager monday 2/15

fred N.
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Le client n'a pas laissé de commentaire.

CHRISEA H.
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Le client n'a pas laissé de commentaire.

Vito P.
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Le client n'a pas laissé de commentaire.

Susan S.
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Le client n'a pas laissé de commentaire.

Travis B.
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The self-serve return is great, but photo upload is unreliable. Progress bar would start at 0% then instantly disappear. This prevented me from moving on.

MARTIN M.
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I had to put air in one of the tires it was low other than that a great experience

Richard P.
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Le client n'a pas laissé de commentaire.

Debra M.
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Le client n'a pas laissé de commentaire.

FAYE C.
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Very friendly and capable. Had fun with the rental. Those guys are great!

ALISON B.
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Le client n'a pas laissé de commentaire.

Kenneth P.
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U-Haul needs to SERIOUSLY improve their online service. If a customer RESERVES equipment for a specific day at a certain location, it needs to be there when that day arrives. I made a RESERVATION and was told a couple of days before that the truck I needs was NOT available. The WHOLE POINT of making a reservation is to lock in materials and equipment. Luckily, something was worked out, but it nearly resulted in a disaster!!

Charles S.
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Le client n'a pas laissé de commentaire.

JASON M.
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I am a Uhaul stock holder after this amazing experience! I have been a manager of large wellness centers for 10 years and know how hard it is to hire a great team. This team you have here, is the best group I've ever seen in any professional setting. Bonus points for the skinny Caucasian looking gentleman with a Raiders hat & the not as skinny Latino gentleman that helped me. The Raiders hat really made me feel comfortable by the way. Give all of these guys a raise!!

Berenice N.
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They guy that helped me was great! Didn't catch his name, but he has tattoos. He was so friendly, explained everything, and reminded me that good customer service still exists!

BRIAN PHILLIP H.
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Le client n'a pas laissé de commentaire.

SPENCER HARTE M.
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They did not include the hand truck I rented. I had to use miles (daily van rental plus mileage) to go back and get it the second day. Only had the hand truck for 24 hours because of their error but was charged for 2 days hand truck rental, plus the 8 miles - almost $8 - I had to go back to get it. Check in was smooth and easy on return. It was easy to pick it up - but the error in equipment is frustrating.

BELINDA F.
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Dolly was not secured and was slinging around truck, back rolling door of truck sticks, a trick to open, lock on truck didn't open, engine light came on briefly. ******Staff was excellent!******

MEYNARDO G.
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I give 5 star to the front desk and return service. Thank you kindly,

MAGDALENA K.
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The sale person helping me was excellent

Donald L.
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Online reservation was easy and fast. Day of pick up was just as easy.

Bejon P.
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A great experience.

ALI K.
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The fact that I had to drive 100 miles from my home to pick up my truck was a shameful act by Uhaul.

THOMAS P.
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I reserved a truck at the Capitola, Ca location weeks before pick up. When I went to pick the truck up they told me I had to drive to Monterey, ca to get it. It set my move in time back by 2 hours and lots of driving and gas charges. I was not to pleased with my experience.

David M.
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We were asked to return the U-Haul to a very specific parking space Upon return. as we were parking it in the assigned space, the attendant approached my husband and in a very flippant and rude tone asked him why he wasn't returning it next to the other trucks. My husband informed him that he was asked to return the truck to this spot upon return. The attendant was rude and flippant and made my husband feel like he was stupid. Not a fun experience after such a long day of moving. This employee definitely lacked fínese.

JEROME P.
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Cecil Hooks was very polite and helpful

Tavia E.
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Nope None.

MARYLOU G.
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Le client n'a pas laissé de commentaire.

Joshua G.
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Le client n'a pas laissé de commentaire.

JAMES G.
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na

Patrick T.
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Your POS system is flawed. Employee was renting a truck to a customer in front of me. Employee had to switch terminals to complete the transaction. Wasn't able to upload the scanned DL. So you can look into fixing that, so it can speed up transactions.

CYNTHIA W.
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None

ALISON B.
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The guys in the office were so helpful and nice. Easy to work with. Made the whole experience well worth it. Thank you Del Monte Monterey staff! Wish I only could work with the local staff!

Brian B.
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S taff was very helpful and followed up on questions we asked.

Wesley M.
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Le client n'a pas laissé de commentaire.

raul I.
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The staff was great, and helpful.

Guy P.
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very fast service

Laura N.
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They were very helpful in getting us setup and ready to go quickly. Check-in and checkout were quick and easy. Thank you.

JOSHUA M S.
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I couldn't reserve it for more than 24 hours online, but could by calling the store. The online process needs to be updated. I don't understand why there is a limit on the number of days you can rent one period. If it's available for a month I should be able to reserve it for a month. I needed it for three days, but instead had to figure out how to do it in two. That was stupid and created more issues for me and less money for U-haul.

Cindy J.
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Have representative check that ALL lights on equipment are working properly before rental is released. Especially if it is a female customer who is not mechanically inclined

KENNETH O.
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At pickup they gave me the wrong keys. At the drop off the guy didn't know how to read a gas gauge.

Nathan F.
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Le client n'a pas laissé de commentaire.

ROBERT R.
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Le client n'a pas laissé de commentaire.

ANITA S.
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Le client n'a pas laissé de commentaire.

Albert M.
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Nothing

Elizabeth R.
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The employee who processed the return was very friendly and helpful.

David S.
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They go the extra mile for their customers, Great Job! David Stone

CHRISTINA MARIE R.
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I wasn't actually the person going into this store so it's hard for me to score accurately but I didn't hear anything negative so I'll say it's all good!

Soraya H.
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There is no cell signal there and the U-Haul guest wifi doesn't work so checking in on app is nearly impossible. Checking in at the desk is much better.

REINA D.
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Le client n'a pas laissé de commentaire.

STUART B.
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The pick up team and drop off team were both excellent.

MICHAEL C.
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The process was quite smooth. A truck was available on short notice, and ready to go when I arrived. I went with U-Haul in part because you open earlier than Penske. I wanted to get an early start, and the ability to pick up earlier was a deciding factor. Check in process was easy when returning the truck. Staff was friendly and professional. Keep up the good work.

ROSE L.
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Le client n'a pas laissé de commentaire.

Lisa B.
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Easy to pick up, easy to drop off. Friendly and knowledgeable employees. Great location!

Edgar R.
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The system was painfully slow and clumsy. I was not told that a third party reference would be asked at the last minute as I was picking up the truck. I could only think of my son, who was at work at the moment and received a call from you at a totally inconvenient moment! We had every other thing required but the procedure for checking out the car took forever and it was conducted remotely by some girl who clearly had no skills whatsoever! The return process was much better as a young man assisted us far more professionally than the remote person at pickup.

CHRISTOPHER C.
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The mobile service experience could be improved on. I had to go into the store to get assistance because the GPS could not locate me. However when dropping off after hours I did not have that option and I had to trouble shoot on my own for 15 minutes before being able to return my rental. Please work on setting up number to call after hours if you return after store closes and no one is there to assist with return. Other than that it was a fine experience.

CRAIG A.
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Le client n'a pas laissé de commentaire.

Michael G.
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Check trucks before pickup to ensure they are working properly. There were two trucks available, why were we given the inferior one first?

Robert D.
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Le client n'a pas laissé de commentaire.

Justin S.
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Le client n'a pas laissé de commentaire.

Irfan M.
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Le client n'a pas laissé de commentaire.

Ernesto G.
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Le client n'a pas laissé de commentaire.

Arthur C.
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Le client n'a pas laissé de commentaire.

Donte B.
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Manager had everything I needed reserved and ready. Meant to tip him before I left

Dillon D.
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Le client n'a pas laissé de commentaire.

JUAN C.
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Friendly service. Very helpful

WILLIAM T.
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Best car hauling trailer ever so well designed

Michael N.
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Le client n'a pas laissé de commentaire.

Nicholas U.
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Le client n'a pas laissé de commentaire.

NICHOLAS U.
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Le client n'a pas laissé de commentaire.

Nijesh S.
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1. Oil change sign was popping up constantly, 2. No attendant when returning the vehicle during business hours 3. Big trucks needs to have back camera.

Jerry S.
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Le client n'a pas laissé de commentaire.

RACHEL F.
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Le client n'a pas laissé de commentaire.

Marlies H.
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Some of the employees were not very professional in the topics of conversation when checking me out and back in with the equipment I rented.

Christopher C.
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Le client n'a pas laissé de commentaire.

DANIEL P.
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Customer service was great

TIFFANY H.
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Le client n'a pas laissé de commentaire.

Douglas W.
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Le client n'a pas laissé de commentaire.

Elmore A.
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Le client n'a pas laissé de commentaire.

ALIKA P.
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Some of the workers need to learn about customer service.

Robert M.
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Do not let us choose the truck size weeks ahead. To then call us the day before to pick up the truck 80 miles away. Moving is already stressful and adding the additional mileage is not good. I will post this on every social media how you trick people.

Lisa R.
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You need to bring trucks back to California!!! It was 3 days before our move date when I found out that I had a truck. For distance moves that is not enough time . Your equipment and U-Haul centers are great but the not knowing if I had a truck overshadowed all the good.

Emily L.
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I didn't receive the moving pads,$5 not that big of a deal, but don't forget that for others

John S.
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Le client n'a pas laissé de commentaire.

MICHELE R.
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Better wifi. I was unable to use the I like return function because the cell service was so bad so I was charged a $20 service fee. They know it's an issue so sometimes I feel it's their way to get a little extra $$ over the rental rate

Craig C.
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Truck was reserved for 10am did not get the trunk until well after. Was charged for a utility dolly and furniture dolly. Only received utility.

Dan B.
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Thomas D. Was very friendly and helpful. He made my experience renting the truck much better.

Jesus B.
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Rep seemed busy and not very friendly. The location looked understaffed.

BEATRICE S.
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Le client n'a pas laissé de commentaire.

nash M.
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Great service, went in an out so quick

Brennan B.
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Le client n'a pas laissé de commentaire.

RODERICK C.
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Great customer service check-in and check out and vehicle return. Smooth.

Kodi C. | Expérience générale |
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I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Diane S. | Expérience générale |
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The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

clintin c. | Expérience générale |
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Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

Debbie B. | Expérience générale |
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The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Kelsey D. | Expérience générale |
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Great service!

Ala S. | Expérience générale |
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It was an excellent experience.

JOSHUA M. | Expérience générale |
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Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.

Jennifer H. | Expérience générale |
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I had a terrible experience with the company uhaul about a ubox but this facility and general manager Alfredo made me so much happier! He called me and couldnt apologize enough for my other experience

Non reviews have been submitted for this location.

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