Customer Reviews for U-Haul at Del Monte Ave

2133 évaluations

2330 Del Monte Av   Monterey, CA 93940

(831) 655-0629

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(831) 655-0629

2330 Del Monte Av
Monterey, CA 93940

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

calvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNST W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S. 
Évaluation :
5

Very easy and speedy checkout and chick in, Great service

Leslie H. 
Évaluation :
5

Fantastic three year old facility. Clean, modern, and spacious. Super friendly and helpful staff. Very quick.

GORDON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Great service and hours of operation that work for everyone.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN Maria B. 
Évaluation :
3

There was a major price discrepancy for a change in drop off to a closer location- like, double what I was quoted. Being in the midst of a move I had no alternative at all but to pay the difference. When I politely voiced my despair about this to the agent at the counter, he seemed irritated that I was seriously bummed out, which made me feel even worse.

Courtney D. 
Évaluation :
5

Friendly and courteous service for our DROP OFF.

CHRISTOPHER G. 
Évaluation :
5

Keep up the good work

KRISHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

S.O.

LARRY A. 
Évaluation :
5

Thomas is an excellent employee. I watched him defuse a situation with an irate customer who's order was delayed. Thomas was able to defuse the situation and the customer left happy. Give him a raise.

Chris C. 
Évaluation :
1

Returned the rental before 9pm deadline and because we didnt have a smart phone we couldn't send photos of the vehicle or check in on the website using the location services. I called, emailed, and sent a message via chat to ask them to verify the vehicle was returned on time and explain the barrier but no one got back to me and I was still charged the 20 $late fee. It's not right to have unnecessary barriers to return your rentals like that. Some people don't have smart phones so to penalize us for that and not return my messages is just poor business practices.

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA A. 
Évaluation :
5

Profesional service all throughout

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED A. 
Évaluation :
5

Great place great service

VICTOR P. 
Évaluation :
5

Very good equipment and clerks!

Donggeon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Everything was great.

STEPHEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA G. 
Évaluation :
5

You people were very professional and treated me as if i was a valued customer, keep up the good work!

KATHLEEN W. 
Évaluation :
2

I couldn't use my phone to pick up my truck. No cell reception. Fortunately an agent was still working and manually checked me out. I suggest you post signage and the directions to log into the U-Haul WiFi on site before attempting to use the on-line system.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARIN H. 
Évaluation :
5

I've rented a pickup many times at the Monterey location. The folks are friendly and I have always been happy with the process and equipment.

JAMES L. 
Évaluation :
4

The person that check in our truck was kind of rude and so was one of the desk people. You should go to this store like undercover boss show does and see for your self . I also talked to another renter who agreed with me.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS V. 
Évaluation :
5

The staff was very helpful and answerd all questions. Maybe complimentary coffee?

MICHAEL S. 
Évaluation :
5

The gentleman in the parking lot was very helpful and how to use the vehicle the van that I rented I didn't catch his name but he was African-American and wore glasses.

TARA M. 
Évaluation :
4

I will do my absolute best to never use this company again. I found out the day of my move that the 26' truck I had reserved was actually not available and nobody was even going to tell me. I guess somebody called after hours and said they were keeping the truck for longer and I just cannot believe this is something you can do, from the people I spoke to it sounds like this happens all the time! Moving is stressful enough as it is and uhaul made it 10x worse. The people working at both locations were very nice but my god figure your shit out uhaul.

LAUREL L. 
Évaluation :
2

My experience was poor because of availability issues. I moved my daughter from California to Seattle Washington and the company didn't have any one way trailers available in the state of California according to the reps.

KISER T. 
Évaluation :
5

Awesome customer service.

JESSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRAD G. 
Évaluation :
4

The motorcycle trailer was not made for motorcycles the ramp is too short Nearly damaged my new motorcycle because the ramp would not let the motorcycle go up without dragging the bottom of the motorcycle I will never order the motorcycle trailer again it is not made for large motorcycles

GARY E. 
Évaluation :
3

I had ordered a 8x5 enclosed trailer and it was not returned so I was given an open trailer. I reserved the the enclosed trailer because I had boxes filled with papers, plants and other items I didn't want to get ruined with wind. When I arrived they told me the trailer I had reserved wasn't returned (not their fault I understand) but when I asked about packing tape, tiedowns, or a tarp to make up for the uncovered trailer, the manager said he was not authorized to provide anything to us at no cost and we would have to pay for those items if we wanted them. So the corporate policy needs to be reviewed so that local offices can provide customer service options when what was reserved was not available.

Allyson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro A. 
Évaluation :
5

The alignment was very off, definitely a struggle to drive that truck on a long haul.

Fred W. 
Évaluation :
5

Excellent service.

JUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory N. 
Évaluation :
2

The staff was not very friendly

Eric S. 
Évaluation :
5

Wonderful

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VASHTI S. 
Évaluation :
2

There was a 2x4 missing from one container leaving exposed nails/staples that almost cut my husbands hand when we were trying to open the container. The lock portion of the containers were broken and applied to the container unevenly.

Michele G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
1

Extra fuel charge is wrong. Filled tank with 2,5 gallons after traveling 28miles. Should not have been charged for 3gallons of fuel does the truck get 5miles/gallon? I doubt it.

Mike G. 
Évaluation :
4

Maybe have your sales person be more alert and helpful to the customers.

Charles B. 
Évaluation :
5

Well I've booked for Hollister a truck but you guys found me one in Monterey but you would not give me some free miles which would've been appreciative because I had to drive all the way to Hollister from Monterey and then back to Hall Monterey to drop it off which I didn't get no extra miles which I would appreciate that next time for the mileage is Discrepancy you charge me extra miles when I should've got a truck in Hollister so that's my complaint everything else was fine so you guys got to do some about the mileage thank you have a good day

Eddie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK L. 
Évaluation :
5

Easy online set up, quick and helpful service. Very organized.

ERIK F. 
Évaluation :
1

The keys didnt get left in the lock box, resulting in me driving 180 miles to get my truck and setting me back over 8 HOURS driving to Nevada. You also over charged me. I'll be calling to speak to a manager monday 2/15

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISEA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vito P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

The self-serve return is great, but photo upload is unreliable. Progress bar would start at 0 % then instantly disappear. This prevented me from moving on.

Travis B. 
Évaluation :
5

I had to put air in one of the tires it was low other than that a great experience

MARTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
5

Very friendly and capable. Had fun with the rental. Those guys are great!

FAYE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON B. 
Évaluation :
3

U-Haul needs to SERIOUSLY improve their online service. If a customer RESERVES equipment for a specific day at a certain location, it needs to be there when that day arrives. I made a RESERVATION and was told a couple of days before that the truck I needs was NOT available. The WHOLE POINT of making a reservation is to lock in materials and equipment. Luckily, something was worked out, but it nearly resulted in a disaster!!

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

I am a Uhaul stock holder after this amazing experience! I have been a manager of large wellness centers for 10 years and know how hard it is to hire a great team. This team you have here, is the best group I've ever seen in any professional setting. Bonus points for the skinny Caucasian looking gentleman with a Raiders hat & the not as skinny Latino gentleman that helped me. The Raiders hat really made me feel comfortable by the way. Give all of these guys a raise!!

JASON M. 
Évaluation :
5

They guy that helped me was great! Didn't catch his name, but he has tattoos. He was so friendly, explained everything, and reminded me that good customer service still exists!

Berenice N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN PHILLIP H. 
Évaluation :
3

They did not include the hand truck I rented. I had to use miles (daily van rental plus mileage) to go back and get it the second day. Only had the hand truck for 24 hours because of their error but was charged for 2 days hand truck rental, plus the 8 miles - almost 8 $- I had to go back to get it. Check in was smooth and easy on return. It was easy to pick it up - but the error in equipment is frustrating.

SPENCER HARTE M. 
Évaluation :
3

Dolly was not secured and was slinging around truck, back rolling door of truck sticks, a trick to open, lock on truck didn't open, engine light came on briefly. ******Staff was excellent!******

BELINDA F. 
Évaluation :
5

I give 5 star to the front desk and return service. Thank you kindly,

MEYNARDO G. 
Évaluation :
5

The sale person helping me was excellent

MAGDALENA K. 
Évaluation :
5

Online reservation was easy and fast. Day of pick up was just as easy.

Donald L. 
Évaluation :
5

A great experience.

Bejon P. 
Évaluation :
4

The fact that I had to drive 100 miles from my home to pick up my truck was a shameful act by Uhaul.

ALI K. 
Évaluation :
3

I reserved a truck at the Capitola, Ca location weeks before pick up. When I went to pick the truck up they told me I had to drive to Monterey, ca to get it. It set my move in time back by 2 hours and lots of driving and gas charges. I was not to pleased with my experience.

THOMAS P. 
Évaluation :
3

We were asked to return the U-Haul to a very specific parking space Upon return. as we were parking it in the assigned space, the attendant approached my husband and in a very flippant and rude tone asked him why he wasn't returning it next to the other trucks. My husband informed him that he was asked to return the truck to this spot upon return. The attendant was rude and flippant and made my husband feel like he was stupid. Not a fun experience after such a long day of moving. This employee definitely lacked fínese.

David M. 
Évaluation :
5

Cecil Hooks was very polite and helpful

JEROME P. 
Évaluation :
5

Nope None.

Tavia E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYLOU G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
5

na

JAMES G. 
Évaluation :
5

Your POS system is flawed. Employee was renting a truck to a customer in front of me. Employee had to switch terminals to complete the transaction. Wasn't able to upload the scanned DL. So you can look into fixing that, so it can speed up transactions.

Patrick T. 
Évaluation :
4

Aucun

CYNTHIA W. 
Évaluation :
5

The guys in the office were so helpful and nice. Easy to work with. Made the whole experience well worth it. Thank you Del Monte Monterey staff! Wish I only could work with the local staff!

ALISON B. 
Évaluation :
5

S taff was very helpful and followed up on questions we asked.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley M. 
Évaluation :
4

The staff was great, and helpful.

raul I. 
Évaluation :
5

very fast service

Guy P. 
Évaluation :
1

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Kodi C.  |  Expérience générale 
Évaluation :
5

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Diane S.  |  Expérience générale 
Évaluation :
1

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

clintin c.  |  Expérience générale 
Évaluation :
1

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Debbie B.  |  Expérience générale 
Évaluation :
5

Great service!

Kelsey D.  |  Expérience générale 
Évaluation :
5

It was an excellent experience.

Ala S.  |  Expérience générale 
Évaluation :
5

Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.

JOSHUA M.  |  Expérience générale 
Évaluation :
5

I had a terrible experience with the company uhaul about a ubox but this facility and general manager Alfredo made me so much happier! He called me and couldnt apologize enough for my other experience

Jennifer H.  |  Expérience générale 
Non reviews have been submitted for this location.

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