Customer Reviews for U-Haul at Del Monte Ave

2274 évaluations

2330 Del Monte Av   Monterey, CA 93940

(831) 655-0629

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(831) 655-0629

2330 Del Monte Av
Monterey, CA 93940

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

FLAVIO C. 
Évaluation :
5

Great experience! Thanks!

MICHAEL S. 
Évaluation :
5

One of the best in central California!

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Great check in and check out process. Employees ar e very nice and efficient

JULIE N. 
Évaluation :
5

The service has been excellent and communication above and beyond what was ever expected. I am so glad that I had a recommendation to use and try Uhaul. I will certainly, give them an excellent recommendation. Thanks for great service and quality out standing in every aspect.

JoAn N. 
Évaluation :
3

the process of checking out through the app was not as streamlined as I had hoped

Andrea S. 
Évaluation :
5

Awesome employee that received the trailer! Came right over to us and started helping.

Ronnie W. 
Évaluation :
5

Staff friendly and helpful easy to rent!

RYAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence M. 
Évaluation :
4

Na

HERBERT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Airess B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
3

Gas tank wasn't completely full when I got it. When I returned it I filled it all the way up.

TRAVIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN R. 
Évaluation :
5

Staff was extremely helpful.

KERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VILMA P. 
Évaluation :
5

Alfredo was amazing, he had the trailer hooked up in minutes. Furthermore, upon my return, he saw me drive up and had me checked out in four minutes! Now that's great service! Merci.

David H. 
Évaluation :
4

overall it was good. booking of Ubox was easy n smooth but customer service was failed to book the movers for the move even though they had tried. I contacted the same movers and it worked.

KEVIN T. 
Évaluation :
5

Personnel were knowledgeable, friendly and helpful.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIELA N. 
Évaluation :
5

Pickup process was orderly and on time. While returning, the agent thoroughly checked for anything left behind and sure enough, found my expensive sunglasses. He ran to return those to me before I left. Amazing service. Wish you folks rented cars as well !

SIMRIT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence B. 
Évaluation :
5

Nothing. The gentleman that checked me in was very competent and polite. The gentleman that checked in my vehicle was also very professional, personable, and polite. You are lucky to have those men working with you.

Matthew B. 
Évaluation :
5

Very good service! Equipment in good condition!

Andrea R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndee B. 
Évaluation :
4

East to drop off and the assistant manager was very helpful and understanding when we showed with the trailer. He couldn't believe the fender was the way it was and said once the manager gets in they were willing to help us out.

TROY B. 
Évaluation :
4

Stop making the after hours drop off dependent on cell phone access.

Susan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna T. 
Évaluation :
5

So easy and seamless. Easiest move ever. Thank you.

Callie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cruz F. 
Évaluation :
5

The rental fee was too high as far as per mile

SANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nikolai B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

On this location they do answer the phones

ROLAND M. 
Évaluation :
5

The staff who processed my order at pick up were very professional and help me select the services I needed.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella A. 
Évaluation :
1

The Ubox we rented two months ago was not available that day for pick up. Even if there was a couple ubox around, we could not get one. Our only option was to get a box truck, fill it at our house and then drive back and fill the ubox on site. Which made us lose 4 hours that day. And when I was calling Uhaul costumer service they keep saying in their recorded message “ We make moving easier “ and I was really upset that we didn't get the box and that we had to do the job twice! Fill the truck first then drive and fill the ubox. Is that making moving easier? We had to work twice more and lose so much precious time in a stressful moving time! So freaking upset but thankfully the staff was nice, poor guys that was not their fault. We still paid the full price for a poor service really. Hopefully our ubox gets to destination on time! Which was another hassle as the morning of the pick up when I check the contract I realize they changed the guaranteed delivery date three weeks later than the original quote! Without updating us! What the ..? We had to call costumer service and get it fixed. We are still not sure it will get there when they say it would. All of this is a very stressful experience without accountability from the company. You would think a big company like this would be accountable!! So sorry, I don't want to be agressive, the staff was nice enough but truth is we didn't get what we planned and paid for. We had a really stressful day. Hopefully the next chapter gets better.

PIERRE M. 
Évaluation :
4

3 people at the counter and still had to wait 15 minutes for someone to help me. pretty quick checkout once I got helped

dwight M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
1

Unfortunately, this survey doesn't allow for scorring the alternate dop off location, but the alternate location was very accessible, clean and organized. The ratings above are for the ohter location.

Marselino M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
4

We came in when they were closing but there was still one staff there. He just directed us to complete the drop off online. Could have helped us since we are only about 6 minutes late from when they closed.

Eileen Q. 
Évaluation :
3

It started good but as soon as l put out of the parking lot the truck made a lot noise so I made a U-turn and went back to the parking lot another worker greeted me I told him the situation and he became very rude I try to explain to him what the truck is doing And he kept insisting that there was nothing wrong with it and since I was coming home from San Jose to Monterey l wasn't comfortable to drive it back to San Jose so I asked for a change and through this whole experience it became even more rude if it would been for the other Guy that help me the first time I probably would've left without a truck

GUADALUPE P. 
Évaluation :
5

Complete opposite from pick up location.

KENNETH R. 
Évaluation :
5

Easy location. In and out without any delay.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA S. 
Évaluation :
5

Nothing. My online reservation was changed so when I was dropped off at 8am my cargo van was not available until 1pm which did me no good so I had to cancel the reservation. I was stranded and was about to call an Uber when Russell came outside and said he found a small truck for me. He went above and beyond and saved my day! Best experience ever!

BRIDGETTE T. 
Évaluation :
5

Very pleasant helpful, and professional staff.

KRISTI J. 
Évaluation :
5

There's no reason for improvement. All was good

WILLIAM R. 
Évaluation :
5

1st truck considered was “rough” for comfort. Difficult to moves seats... Thomas switched out the truck promptly and helped adjust the windows, load dolly... He was above and beyond excellent. More Thomases please!!!

Debra R. 
Évaluation :
5

Great customers & customer service.

Christina M. 
Évaluation :
5

Great location, excellent staff, highly recommend. A+

ETHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN D. 
Évaluation :
4

Very unfortunate miscommunication regarding return time for a 3-day auto transport trailer. U-Haul clerk contacted me (while I was on the road returning to Monterey County) with mis-information regarding access to the U-Haul website to confirm the (late) return (and avoid charges for a 4th day). I could not recommend doing business with such an irresponsible outfit.

STEVEN G. 
Évaluation :
5

understaffed on the second day with a line of about 5 people waiting but the single person did their best, kept their calm and professional attitude.

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UMESH D. 
Évaluation :
5

Very smooth pick up and return

Edward P. 
Évaluation :
5

Need newer equipment. Clean inside and out so the white paint doesn't get all over your clothes. No nails, powder and junk inside.. Truck cabs need to be cleaner, radio and air conditioning needs to work. Moving is stressful, clean and working equipment reduces.stress. Rates are too high. Rented many times last 12 yrs, great deteriation. One way rates should be less than round trip, they are not! Rates too high.

CRYSTAL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
4

Personnel (last name Hooks) was helpful in undoing the trailer hitch for me, but he was very talkative about things that made me uncomfortable, everywhere from religion to politics and even conspiracy theories about torture in Ukraine. He talked a little too much to be professional. Also, he had a mask around his chin, but never actually covered his mouth or nose. I hope not to encounter him again.

Emily K. 
Évaluation :
5

Excellent

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLLIEANNAPATRICI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christal S. 
Évaluation :
5

While check in was very smooth - The returning of the vehicle far exceeded any customer service that I have experienced in years. The gentleman that helped me was not only knowledge and efficient, he made me feel like family and a valued customer. Thank you for hiring the best

Dean P. 
Évaluation :
5

Wash the outside of the vehicle

MARKUS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANNA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

Decent. I would prefer something closer but worse case scenario this will work

EDDY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESMOND G. 
Évaluation :
3

Ordering online and doing your reservations online needs more improvement because it was difficult to check in and sign and the location had bad reception in the area.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL L. 
Évaluation :
3

Too far away from my house.

PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

I had the best service when I first came in to pick up the truck and delivering. Both men were so nice & courteous, both had such good customer service and so friendly that I felt at ease. They both gave me a reason to tell l everyone about this location.

Cynthia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
1

The employees couldn't be more unprofessional if they tried. Checking in, the clerk said my ID looked fake. Dropping off the vehicle I was presented with an insane tirade about how Covid is made up, that there are people who travel ahead in time and go back and forth to heaven, and other things that are too insane to repeat. The employee also didn't wear his mask and insisted on a fist bump. I will never, ever use this location again.

Winston L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah G. 
Évaluation :
5

N/a

Charles A. 
Évaluation :
2

I would recommend because it's the only one in 30 miles that I know of. Vehicle was dirty inside and out.

JEROME L. 
Évaluation :
5

Your app TOTALLY SUCKS

Jeremy G. 
Évaluation :
1

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Kodi C.  |  Expérience générale 
Évaluation :
5

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Diane S.  |  Expérience générale 
Évaluation :
1

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

clintin c.  |  Expérience générale 
Évaluation :
1

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Debbie B.  |  Expérience générale 
Non reviews have been submitted for this location.

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