The quick pick up option wasn't very quick at all, as I still had to wait around for someone to hand me the keys. The cab of the truck was not particularly clean, and most frustratingly there was not a lot of fuel in the truck. Not a great experience overall.
Martin BCustomer Reviews for U-Haul at Del Monte Ave
Testimonials From Recent Customers
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Very professional job. Very pleased
Dan MWe ran from U-Haul in Monterey quite often they're always great people. to work with. The majority of the time the truck is already well cleaned and ready to go.
Penimina IProfessional Courteous
Robert HFast check in. Clean van. No problems. Plentiful supply of vans on the spot
Philip MEverything is good.
Nasili TVery helpful staff!
james kVery good courteous & thorough service. Del Monte Avenue in Monterey UHaul is a great place to do business. Employees are all helpful and knowledgeable. Thank you for making my experience easygoing.
Phillis CSuper fast service and very helpful
JUAN CVery helpful and gracious!
Miriam SThe staff welcomed us warmly upon arrival. They were knowledgeable and friendly. We were in and out quickly for the pick-up and the return. We didn't have to go inside when we returned the truck. It was convenient.
Kim MI called the U-Haul 800# requesting a shop to install a hitch with a 2 inch receiver for my 2021 Toyota Avalon. I have a bike rack with a 2 inch connection for carrying Mtn Bikes. I was specific with your dispatcher when I placed the order and I was given an appointment at your shop in Monterey for 9am on 3/21/2024. Your shop manager in Monterey called to reschedule my appointment because a part hadn't arrived in time for the original appt 3/21; you charged me $59 extra for express delivery for this part. I reiterated my request for a 2 inch receiver in that conversation. On 3/25 I dropped my car at the Monterey shop at 9am for the hitch installation. I returned at 11am to pick up my car. The hitch on my vehicle had a 1 1/2 inch receiver. Your shop personnel then lectured me stating there was no 2 inch receiver hitch for my vehicle and that it was my fault for not specifying that when I dropped the car off. They suggested they could remove the hitch if I wanted to wait around for another hour; I couldn't wait. I was charged for the installation in order to get my keys back. The computers at the shop were down so they couldn't even give a receipt for the work. I am not sure my experience could have been any worse.
Richard CI found the staff members to be knowledgeable and helpful in the rental process. The process was fast and efficent.
Regina MGreat professional workers and super efficient. Thx
mark g.
Urbano DInstallation was done professionally.
JOHN SThe employee who checked me in was very thorough & thoughtful. He helped me to hook up & walked me through turn in. 5 stars!
Jeffrey RQuality people work here !
Thomas BExcellent service à la clientèle
allen dCan't think of anything. Excellent service and friendly people
Serevina WThe guys at this location were welcoming and friendly. Had great customer service. Answered all my questions and checked us out without issue. Very helpful and timely. Merci.
Naomi BBest management
Karwan ANo recommendations. Clean location and very nice staff
Merryln MThe staff was very helpful.
Aaron RGreat location with easy access to all highways in the area.
Mark EReturn easy. Employee helpful & polite
Kathleen RGreat professional staff
BROOKE BVery easy and very helpful personnel
GERBER JFrom the initial appointment set up to install everything went well. Very friendly staff and excellent hitch install.
Henry NG.M. Alfredo was super helpful and exhibits stellar customer service skills. I had to travel 50 miles from my town and it was well worth the driving back. Merci.
Rebecca JThis location is large so they always have equipment. I needed a trailer light harness that is common but you didn't have it. O had to drive to Autozone. The ratchets on the car trailer were so rusty and dry they wouldn't work. I had to buy WD40 and fix it out where I was loading the car. Really inconvenient. If I wasn't able to fix it, I would have had to call for assistance.
Mike MGood customer service, inventory and fast service. I like this location
Shane BThe employees did their jobs perfectly, the internet service at this particular location absolutely needs to be updated. It took us almost a full half hour to go through the process of submitting payment and receiving the keys due to how slow the system was. The employee that helped me has to refresh and restart the process at least 5 times. No issues with the employees, please update their computers so they can work to their full potential.
Katherine HMet me at the truck as I pulled in, did a quick inspection, explained the extra charges for mileage and I was on my way. Very helpful.
Burt CIt was a perfect experience.
Mike BWoman who reserved my truck was extremely professional, empathetic and helpful. Same with the man who helped me return it.
Joshua MU Haul staff was very pleasant and courteous. Thanks for making my rental easy.
Aron HExcellent service, both from the driver and the office staff.
Samuel RThe location was large and convenient. The trailer itself was poorly maintained. The tongue mechanism that actuates the brakes was incredibly rusted, which produced a lot of noise as well as questionable braking results. There were times where I felt the trailer brakes weren't functioning at all. I've been a U-Haul customer in the past, but this is the first time I've used your double axle trailers. I will not be renting one of these trailers again.
Luis CI especially like the help that I got from Caesar and I love that there is a backup camera and the the van was fully equipped with radio and electric power windows and all that stuff was great thank you
lydia b1. Tell employees to immediately acknowledge people entering- stop talking amongst themselves especially if you're disagreeing until the customer is taken care of. 2. I had purchased a Uhaul hitch and twelve furniture blankets. Told to grab my own bags. Since you sell by the half-dozen, I assumed that I needed two bags-grabbed them (they are not marked on the outside!). When I drove my vehicle to the trailer, he asked where my hitch was! I explained my prior purchase of U-Haul's suggested hitch, he told me to walk across a huge parking lot to obtain my hitch! Good customer service does NOT have the customer doing the work of your staff. Excellent customer service would have been someone who wasn't so busy talking to staff? friends? rather than focusing on the customer (the one who helps pay him). He should have already checked the reservation and know closely to know what was ordered: hitch, blankets and trailer! Years ago, these things would have been put inside the trailer BEFORE the customer arrives.
peter oVery good attention and great service.
Sandee PGreat customer service!
James SUhaul app does not work for returning trailers, useless app.
Ben LVery professional especially compared to the airport location that rips you off
David Hthe van was well maintained, and clean enough on the interior, but the exterior was dirty. I didn't mind though, I didn't have a reservation in advance and was glad that a van was available, Thank you!
Satu TEh, tried to pick it up before hours using the mobile app. Internet connection sucks here, tho. ATT did not work; Verizon did.
Angel CExcellent service as always!!
MONTEREY BCell phone service at the location was horrible and the app didn’t work well
Michael EWe always use this location for our U-Haul needs they are friendly and the transaction is always smooth and quick.
Michael OThe only minor issue I had is they wanted to pick up my boxes earlier for departure than scheduled but I just told them to come a different day.
Justin CShipped one U-box from Monterey Ca to Hampton Ga. I was Very Happy with the whole experience. It went seamlessly.
sam KExcellent service checking in, extending my rental and drop off then previous experience I've had here. I think it's just a hit and miss with who helps you
Nancy BMy U-Haul container was sent before I even paid for it. The staff asked me three times for a departure date. All three times they assured me the container would not be sent until I actually paid for it. I gave my phone number and email to staff at least twice, but they still had both wrong. When I went to put more items in my container, I was informed it was no longer on site. They told me they attempted to call me and email me but there was no response. for the third time I asked them what they had down, and both were wrong. I told both people that they individually told me the number and email was correct. All the employees were helpful just incompetent.
Chad HPlace a fuel type label in obvious spot (inside fuel door or near driver door)
John AI had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.
Kodi C | Expérience généraleThe staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.
Diane S | Expérience généralePoor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.
clintin c | Expérience généraleThe manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.
Debbie B | Expérience généraleGreat service!
Kelsey D | Expérience généraleIt was an excellent experience.
Ala S | Expérience généraleFantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.
JOSHUA M | Expérience généraleI had a terrible experience with the company uhaul about a ubox but this facility and general manager Alfredo made me so much happier! He called me and couldnt apologize enough for my other experience
Jennifer H | Expérience générale