Customer Reviews for U-Haul at Del Monte Ave

2163 évaluations

2330 Del Monte Av   Monterey, CA 93940

(831) 655-0629

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(831) 655-0629

2330 Del Monte Av
Monterey, CA 93940

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEY G. 
Évaluation :
1

Customer service was extremely lacking. I felt like I was nuisance to the employees. Also, the vehicle I was given had the service deterrent system activated. I addressed this issue with the employee, and he told me not to worry about it. Instead of giving another ten other vans that appeared to be available, they let me drive off without offering an alternative. The employee made the whole experience very uncomfortable for me.

WESLEY U. 
Évaluation :
3

Not their problem but I was suppose to pick up my truck in ssn Jose but it was not returned. I then had to drive to Monterey to pick up the truck. I had to ask them to give me extra mileage between San Jose and Monterey. Also their system did not show my nearest drop off U-Haul. I wished that someone should have verified of the prior user drop off. I was not able to complete my move until Sunday with more than 3 hour delay

KEISUKE S. 
Évaluation :
5

Awesome and easy.

ALEJANDRO J. 
Évaluation :
3

The physical location of the building is very convenient. The UHaul website didn't work for picking up or dropping off the van, which was inconvenient. Had to wait in line for more than 20 mins to pick up the van and spent 30 mins trying to use the website to check it back in outside of business hours. Kept getting error messages. Finally gave up and wrote a note on a napkin. Thankfully, a representative checked it in for me the next day and didn't charge me extra since the website was down.

ERIKA D. 
Évaluation :
5

A better driving U-Hall it was terrible.

DELANA H. 
Évaluation :
5

The GM was exceptional. He ironed out a few hiccups no questions asked. Excellent customer service!!!

Annette R. 
Évaluation :
5

I had to remind them that I ordered 2 furniture dollies.

NOEL H. 
Évaluation :
5

The process was super easy! Staff was friendly and efficient. Great experience!

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN D. 
Évaluation :
5

Nothing you are fantastic job thanks again

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Very flexible when my time changed due to moving help delay. Return was a piece of cake! Fortement recommandé!

ANNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M. 
Évaluation :
5

Service was good. Even when things get busy they do their very best. Merci les gars!

Christopher C. 
Évaluation :
4

Dropped off by my daughter, very little interaction with staff.

Taylor S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark C. 
Évaluation :
5

In and out quickly after booking online. Staff was great, drop off easy and staff corrected a mis charge immediately .

VERONICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

Truck was ready to go when scheduled. Smooth pick-up and reconsignment.

James L. 
Évaluation :
5

Everyone was very helpful and kind.

Daphne L. 
Évaluation :
5

Wonderful customer service and always a clean location. Thank you for the efficient service at this location, always! Very good store manager too. I don't recall his name, sorry

MITCHEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan P. 
Évaluation :
5

I was diverted to a much further away location and the manager at this facility was able to secure us the vehicle we needed at this location We are forever grateful

LISA P. 
Évaluation :
5

Outstanding client services from Thomas, Eric and Will yet again!!! I'm so glad I can return over and over and work with such great guys. Well done Uhaul. You have an excellent team in Monterey! Merci.

sheila R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

calvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNST W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S. 
Évaluation :
5

Very easy and speedy checkout and chick in, Great service

Leslie H. 
Évaluation :
5

Fantastic three year old facility. Clean, modern, and spacious. Super friendly and helpful staff. Very quick.

GORDON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Great service and hours of operation that work for everyone.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN Maria B. 
Évaluation :
3

There was a major price discrepancy for a change in drop off to a closer location- like, double what I was quoted. Being in the midst of a move I had no alternative at all but to pay the difference. When I politely voiced my despair about this to the agent at the counter, he seemed irritated that I was seriously bummed out, which made me feel even worse.

Courtney D. 
Évaluation :
5

Friendly and courteous service for our DROP OFF.

CHRISTOPHER G. 
Évaluation :
5

Keep up the good work

KRISHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

S.O.

LARRY A. 
Évaluation :
5

Thomas is an excellent employee. I watched him defuse a situation with an irate customer who's order was delayed. Thomas was able to defuse the situation and the customer left happy. Give him a raise.

Chris C. 
Évaluation :
1

Returned the rental before 9pm deadline and because we didnt have a smart phone we couldn't send photos of the vehicle or check in on the website using the location services. I called, emailed, and sent a message via chat to ask them to verify the vehicle was returned on time and explain the barrier but no one got back to me and I was still charged the 20 $late fee. It's not right to have unnecessary barriers to return your rentals like that. Some people don't have smart phones so to penalize us for that and not return my messages is just poor business practices.

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA A. 
Évaluation :
5

Profesional service all throughout

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED A. 
Évaluation :
5

Great place great service

VICTOR P. 
Évaluation :
5

Very good equipment and clerks!

Donggeon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Everything was great.

STEPHEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA G. 
Évaluation :
5

You people were very professional and treated me as if i was a valued customer, keep up the good work!

KATHLEEN W. 
Évaluation :
2

I couldn't use my phone to pick up my truck. No cell reception. Fortunately an agent was still working and manually checked me out. I suggest you post signage and the directions to log into the U-Haul WiFi on site before attempting to use the on-line system.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARIN H. 
Évaluation :
5

I've rented a pickup many times at the Monterey location. The folks are friendly and I have always been happy with the process and equipment.

JAMES L. 
Évaluation :
4

The person that check in our truck was kind of rude and so was one of the desk people. You should go to this store like undercover boss show does and see for your self . I also talked to another renter who agreed with me.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS V. 
Évaluation :
5

The staff was very helpful and answerd all questions. Maybe complimentary coffee?

MICHAEL S. 
Évaluation :
5

The gentleman in the parking lot was very helpful and how to use the vehicle the van that I rented I didn't catch his name but he was African-American and wore glasses.

TARA M. 
Évaluation :
4

I will do my absolute best to never use this company again. I found out the day of my move that the 26' truck I had reserved was actually not available and nobody was even going to tell me. I guess somebody called after hours and said they were keeping the truck for longer and I just cannot believe this is something you can do, from the people I spoke to it sounds like this happens all the time! Moving is stressful enough as it is and uhaul made it 10x worse. The people working at both locations were very nice but my god figure your shit out uhaul.

LAUREL L. 
Évaluation :
2

My experience was poor because of availability issues. I moved my daughter from California to Seattle Washington and the company didn't have any one way trailers available in the state of California according to the reps.

KISER T. 
Évaluation :
5

Awesome customer service.

JESSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRAD G. 
Évaluation :
4

The motorcycle trailer was not made for motorcycles the ramp is too short Nearly damaged my new motorcycle because the ramp would not let the motorcycle go up without dragging the bottom of the motorcycle I will never order the motorcycle trailer again it is not made for large motorcycles

GARY E. 
Évaluation :
3

I had ordered a 8x5 enclosed trailer and it was not returned so I was given an open trailer. I reserved the the enclosed trailer because I had boxes filled with papers, plants and other items I didn't want to get ruined with wind. When I arrived they told me the trailer I had reserved wasn't returned (not their fault I understand) but when I asked about packing tape, tiedowns, or a tarp to make up for the uncovered trailer, the manager said he was not authorized to provide anything to us at no cost and we would have to pay for those items if we wanted them. So the corporate policy needs to be reviewed so that local offices can provide customer service options when what was reserved was not available.

Allyson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro A. 
Évaluation :
5

The alignment was very off, definitely a struggle to drive that truck on a long haul.

Fred W. 
Évaluation :
5

Excellent service.

JUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory N. 
Évaluation :
2

The staff was not very friendly

Eric S. 
Évaluation :
5

Wonderful

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VASHTI S. 
Évaluation :
2

There was a 2x4 missing from one container leaving exposed nails/staples that almost cut my husbands hand when we were trying to open the container. The lock portion of the containers were broken and applied to the container unevenly.

Michele G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
1

Extra fuel charge is wrong. Filled tank with 2,5 gallons after traveling 28miles. Should not have been charged for 3gallons of fuel does the truck get 5miles/gallon? I doubt it.

Mike G. 
Évaluation :
4

Maybe have your sales person be more alert and helpful to the customers.

Charles B. 
Évaluation :
5

Well I've booked for Hollister a truck but you guys found me one in Monterey but you would not give me some free miles which would've been appreciative because I had to drive all the way to Hollister from Monterey and then back to Hall Monterey to drop it off which I didn't get no extra miles which I would appreciate that next time for the mileage is Discrepancy you charge me extra miles when I should've got a truck in Hollister so that's my complaint everything else was fine so you guys got to do some about the mileage thank you have a good day

Eddie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK L. 
Évaluation :
5

Easy online set up, quick and helpful service. Very organized.

ERIK F. 
Évaluation :
1

The keys didnt get left in the lock box, resulting in me driving 180 miles to get my truck and setting me back over 8 HOURS driving to Nevada. You also over charged me. I'll be calling to speak to a manager monday 2/15

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISEA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vito P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

The self-serve return is great, but photo upload is unreliable. Progress bar would start at 0 % then instantly disappear. This prevented me from moving on.

Travis B. 
Évaluation :
5

I had to put air in one of the tires it was low other than that a great experience

MARTIN M. 
Évaluation :
1

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Kodi C.  |  Expérience générale 
Évaluation :
5

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Diane S.  |  Expérience générale 
Évaluation :
1

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

clintin c.  |  Expérience générale 
Évaluation :
1

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Debbie B.  |  Expérience générale 
Évaluation :
5

Great service!

Kelsey D.  |  Expérience générale 
Évaluation :
5

It was an excellent experience.

Ala S.  |  Expérience générale 
Évaluation :
5

Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.

JOSHUA M.  |  Expérience générale 
Évaluation :
5

I had a terrible experience with the company uhaul about a ubox but this facility and general manager Alfredo made me so much happier! He called me and couldnt apologize enough for my other experience

Jennifer H.  |  Expérience générale 
Non reviews have been submitted for this location.

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