Customer Reviews for U-Haul at Del Monte Ave

2192 évaluations

2330 Del Monte Av   Monterey, CA 93940

(831) 655-0629

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(831) 655-0629

2330 Del Monte Av
Monterey, CA 93940

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Decent. I would prefer something closer but worse case scenario this will work

EDDY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESMOND G. 
Évaluation :
3

Ordering online and doing your reservations online needs more improvement because it was difficult to check in and sign and the location had bad reception in the area.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL L. 
Évaluation :
3

Too far away from my house.

PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

I had the best service when I first came in to pick up the truck and delivering. Both men were so nice & courteous, both had such good customer service and so friendly that I felt at ease. They both gave me a reason to tell l everyone about this location.

Cynthia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
1

The employees couldn't be more unprofessional if they tried. Checking in, the clerk said my ID looked fake. Dropping off the vehicle I was presented with an insane tirade about how Covid is made up, that there are people who travel ahead in time and go back and forth to heaven, and other things that are too insane to repeat. The employee also didn't wear his mask and insisted on a fist bump. I will never, ever use this location again.

Winston L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah G. 
Évaluation :
5

N/a

Charles A. 
Évaluation :
2

I would recommend because it's the only one in 30 miles that I know of. Vehicle was dirty inside and out.

JEROME L. 
Évaluation :
5

Your app TOTALLY SUCKS

Jeremy G. 
Évaluation :
4

You need to rent more trucks to go one way. Service was good.

Paul C. 
Évaluation :
5

The check-in fellow was quick and friendly - again I was checked in in under 10 minutes, and was headed home, really great again!

Herbert V. 
Évaluation :
5

Have a popcorn machine you have all the space lobby...

Dionel T. 
Évaluation :
5

Overall U-Haul did a very good job moving my household belonging . The very worst part of the experience was the several attempts to communicate via the telephone. There was confusion and error that could have ended badly. Telephone wait times were extremely excessive on two occasions I waited over an hour to speak to a U-Haul representative. This element of your service could use an overhaul!

Tom M. 
Évaluation :
5

returning truck was not seamless. individual receiving truck did not send acknowledgement report to cashier, and cashier had to go to the yard, find the person and the truck and redo the receiving report. added 15 min to check out process,

Stephen G. 
Évaluation :
5

👍👍👍👍✌️✌️✌️✌️✌️

Gabriel L. 
Évaluation :
2

They did not show up on the correct date to pick up the uboxes, I had originally asked that the uboxes be moved to Modesto and found that was not setup. When setting all of this up, I was never given what the cost was to ship the uboxes to modesto and only found out the price was 1 400 $+ dollars after the boxes were already shipped. Knowing that it was going to cost that much to move them I would have probably selected other methods to retrieve the boxes. I placed a call to your customer support last week and still have not heard back.

Wendy K. 
Évaluation :
3

U-Haul is my go-to company for moving needs but this was my first time using the mobile app and check in did not go smoothly. I had to have a technician help process my check in, had to add a second driver to my account and then had to return to the office for a rented dolly. On top of the long check in process there is no recourse for gas pricing. We left the truck on site with almost a half tank, far above the level we were given, which should have induced a refund for the extra gas. I am willing to use U-Haul in Monterey again if there is recourse for unused fuel and logging in via the app becomes more user friendly.

Brenda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
2

The documented mileage and fuel level were incorrect and required a lot of time to get fixed. The automated checking and equipment review process doesn't work. The location was understaffed for the level of business.

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEY G. 
Évaluation :
1

Customer service was extremely lacking. I felt like I was nuisance to the employees. Also, the vehicle I was given had the service deterrent system activated. I addressed this issue with the employee, and he told me not to worry about it. Instead of giving another ten other vans that appeared to be available, they let me drive off without offering an alternative. The employee made the whole experience very uncomfortable for me.

WESLEY U. 
Évaluation :
3

Not their problem but I was suppose to pick up my truck in ssn Jose but it was not returned. I then had to drive to Monterey to pick up the truck. I had to ask them to give me extra mileage between San Jose and Monterey. Also their system did not show my nearest drop off U-Haul. I wished that someone should have verified of the prior user drop off. I was not able to complete my move until Sunday with more than 3 hour delay

KEISUKE S. 
Évaluation :
5

Awesome and easy.

ALEJANDRO J. 
Évaluation :
3

The physical location of the building is very convenient. The UHaul website didn't work for picking up or dropping off the van, which was inconvenient. Had to wait in line for more than 20 mins to pick up the van and spent 30 mins trying to use the website to check it back in outside of business hours. Kept getting error messages. Finally gave up and wrote a note on a napkin. Thankfully, a representative checked it in for me the next day and didn't charge me extra since the website was down.

ERIKA D. 
Évaluation :
5

A better driving U-Hall it was terrible.

DELANA H. 
Évaluation :
5

The GM was exceptional. He ironed out a few hiccups no questions asked. Excellent customer service!!!

Annette R. 
Évaluation :
5

I had to remind them that I ordered 2 furniture dollies.

NOEL H. 
Évaluation :
5

The process was super easy! Staff was friendly and efficient. Great experience!

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN D. 
Évaluation :
5

Nothing you are fantastic job thanks again

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Very flexible when my time changed due to moving help delay. Return was a piece of cake! Fortement recommandé!

ANNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M. 
Évaluation :
5

Service was good. Even when things get busy they do their very best. Merci les gars!

Christopher C. 
Évaluation :
4

Dropped off by my daughter, very little interaction with staff.

Taylor S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark C. 
Évaluation :
5

In and out quickly after booking online. Staff was great, drop off easy and staff corrected a mis charge immediately .

VERONICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

Truck was ready to go when scheduled. Smooth pick-up and reconsignment.

James L. 
Évaluation :
5

Everyone was very helpful and kind.

Daphne L. 
Évaluation :
5

Wonderful customer service and always a clean location. Thank you for the efficient service at this location, always! Very good store manager too. I don't recall his name, sorry

MITCHEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan P. 
Évaluation :
5

I was diverted to a much further away location and the manager at this facility was able to secure us the vehicle we needed at this location We are forever grateful

LISA P. 
Évaluation :
5

Outstanding client services from Thomas, Eric and Will yet again!!! I'm so glad I can return over and over and work with such great guys. Well done Uhaul. You have an excellent team in Monterey! Merci.

sheila R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

calvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNST W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S. 
Évaluation :
5

Very easy and speedy checkout and chick in, Great service

Leslie H. 
Évaluation :
5

Fantastic three year old facility. Clean, modern, and spacious. Super friendly and helpful staff. Very quick.

GORDON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Great service and hours of operation that work for everyone.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN Maria B. 
Évaluation :
3

There was a major price discrepancy for a change in drop off to a closer location- like, double what I was quoted. Being in the midst of a move I had no alternative at all but to pay the difference. When I politely voiced my despair about this to the agent at the counter, he seemed irritated that I was seriously bummed out, which made me feel even worse.

Courtney D. 
Évaluation :
5

Friendly and courteous service for our DROP OFF.

CHRISTOPHER G. 
Évaluation :
5

Keep up the good work

KRISHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

S.O.

LARRY A. 
Évaluation :
5

Thomas is an excellent employee. I watched him defuse a situation with an irate customer who's order was delayed. Thomas was able to defuse the situation and the customer left happy. Give him a raise.

Chris C. 
Évaluation :
1

Returned the rental before 9pm deadline and because we didnt have a smart phone we couldn't send photos of the vehicle or check in on the website using the location services. I called, emailed, and sent a message via chat to ask them to verify the vehicle was returned on time and explain the barrier but no one got back to me and I was still charged the 20 $late fee. It's not right to have unnecessary barriers to return your rentals like that. Some people don't have smart phones so to penalize us for that and not return my messages is just poor business practices.

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA A. 
Évaluation :
5

Profesional service all throughout

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED A. 
Évaluation :
5

Great place great service

VICTOR P. 
Évaluation :
5

Very good equipment and clerks!

Donggeon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Everything was great.

STEPHEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA G. 
Évaluation :
5

You people were very professional and treated me as if i was a valued customer, keep up the good work!

KATHLEEN W. 
Évaluation :
2

I couldn't use my phone to pick up my truck. No cell reception. Fortunately an agent was still working and manually checked me out. I suggest you post signage and the directions to log into the U-Haul WiFi on site before attempting to use the on-line system.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARIN H. 
Évaluation :
5

I've rented a pickup many times at the Monterey location. The folks are friendly and I have always been happy with the process and equipment.

JAMES L. 
Évaluation :
4

The person that check in our truck was kind of rude and so was one of the desk people. You should go to this store like undercover boss show does and see for your self . I also talked to another renter who agreed with me.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS V. 
Évaluation :
5

The staff was very helpful and answerd all questions. Maybe complimentary coffee?

MICHAEL S. 
Évaluation :
5

The gentleman in the parking lot was very helpful and how to use the vehicle the van that I rented I didn't catch his name but he was African-American and wore glasses.

TARA M. 
Évaluation :
4

I will do my absolute best to never use this company again. I found out the day of my move that the 26' truck I had reserved was actually not available and nobody was even going to tell me. I guess somebody called after hours and said they were keeping the truck for longer and I just cannot believe this is something you can do, from the people I spoke to it sounds like this happens all the time! Moving is stressful enough as it is and uhaul made it 10x worse. The people working at both locations were very nice but my god figure your shit out uhaul.

LAUREL L. 
Évaluation :
2

My experience was poor because of availability issues. I moved my daughter from California to Seattle Washington and the company didn't have any one way trailers available in the state of California according to the reps.

KISER T. 
Évaluation :
5

Awesome customer service.

JESSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN G. 
Évaluation :
1

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Kodi C.  |  Expérience générale 
Évaluation :
5

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Diane S.  |  Expérience générale 
Évaluation :
1

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

clintin c.  |  Expérience générale 
Évaluation :
1

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Debbie B.  |  Expérience générale 
Évaluation :
5

Great service!

Kelsey D.  |  Expérience générale 
Évaluation :
5

It was an excellent experience.

Ala S.  |  Expérience générale 
Évaluation :
5

Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.

JOSHUA M.  |  Expérience générale 
Évaluation :
5

I had a terrible experience with the company uhaul about a ubox but this facility and general manager Alfredo made me so much happier! He called me and couldnt apologize enough for my other experience

Jennifer H.  |  Expérience générale 
Non reviews have been submitted for this location.

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