Customer Reviews for U-Haul at Dunlap & I-17

3 929 évaluations

2701 W Dunlap Ave   Phoenix, AZ 85051
(W Of I-17)

(602) 864-0413

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 864-0413

2701 W Dunlap Ave
Phoenix, AZ 85051
(W Of I-17)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Overall the truck was maintained well. However, the right side mirror needs to be fixed it did not maintain the position needed once I started driving. This happened multiple times.

Laurie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamaal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie H. 
Évaluation :
5

Faster pick up time.

ROBERT R. 
Évaluation :
1

I was over charged for a unit ans was told they did not care what I said cause someone else wanted to rent the truck and there was not any I could do about it

Gerald H. 
Évaluation :
5

No comments. Great customer service!

Barry W. 
Évaluation :
5

Good customer service.

MARQUIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susette J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeJaunae S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
4

Tell them how to return the equipment and where the key drop is located

Jacquelyne F. 
Évaluation :
1

Was double charged 3 days after my truck rental experience which was already poor! Went to Uhaul on I-17 and Dunlap in Phoenix AZ. Turned the truck in early and a young girl calls me very unprofessionally i might add, and proceed to tell me how my truck was to be back at 4 and there was other people who had a reservations after me and I was to have the 10 ft truck back by now., howeverI turned the truck in 2 hours earlier at 2 pm. so when I tell get the truck number I had and the fact I'm still waiting in my receipt after the truck was to be sent via email. she just says “ oh I see it out front”..oh ok..… WTF!!! , no I'm sorry or anything I felt like she called herself trying to check me when she didn't do her job correctly and just look up and out the window! Better yet the keys have the truck numbers on them!! Common sense goes a long way!.. if I was in my younger years I would have went j up there to discuss it face to face. Customer service has no online support and calls are always a 30-50 minute wait! Piss poor representation of Uhaul at best! -3 stars for this experience and to be overcharged let's see how long it take for me credit.. stay tuned!

Tawanamie C. 
Évaluation :
1

The ladies at the front desk was piss poor

deMARCUS S. 
Évaluation :
5

Thanks for being attentive to the needs. I've been a satisfied customer since 2012, very well deserving.

Tracee T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brenda M. 
Évaluation :
1

Keeping up with regular tune ups and other mechanical work with the trucks

Cindy H. 
Évaluation :
5

Doing great!

Keith W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherri S. 
Évaluation :
5

The guy who checked me in was attentive and polite, he made it super easy for me. You can tell he likes his job.

Mike Z. 
Évaluation :
5

Perfect!

Paul F. 
Évaluation :
5

The service was great!

CLAUDIA P. 
Évaluation :
1

The girl who helped me was wonderful and went above and beyond to help me out.

VERONICA R. 
Évaluation :
5

Was very happy with the entire experience and process. Merci

JOAN S. 
Évaluation :
5

None.

Jose S. 
Évaluation :
5

The people there are very nice .

RICHARD M. 
Évaluation :
1

I reserved a pickup, I was told 5:30 pm, get there not available, they give me a 15 ft truck, which means heavier and more in gas! Returned the truck 2,5 hours not 4 and was still charged for overnight! Called 5x no resolution...

Sandra G. 
Évaluation :
5

No comments. Very satisfied.

Sue H. 
Évaluation :
3

Let the customer know what to do when returning the equipment after hours

Melissa J. 
Évaluation :
5

This is the ONLY location I frequent for ALL of my rental needs! They are always professional, service is quick, fleet is always new and clean…just exceptional service overall!

Tashima M. 
Évaluation :
1

Customer service suked girl was short about everything rude

jennifer L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
3

You all need 2 people at the desk We had to wait in line for about 30 minutes to be seen. We were told it would be $59.-- for 20 miles and we drove 17,8 miles and it ended up being $88.-- Also we get a call wondering where the truck was when we turned it in before the 6 hr mark. We had too much hassle. We are still not happy for the extra cost.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarryn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel C. 
Évaluation :
1

This was the worst experience my husband and I ever had. We reserved our equipment to be picked up and returned to the Goodyear location. We received an email that we had to pick up our equipment in Phoenix. When we got there they only had half of our equipment. They sent us back to Goodyear to pick up the other half. When it came time to return the equipment I had to return it to two different locations. They got our return dates messed up. This was the worst experience we ever had. The customer service I called was on hold for over 45 minutes after I explain to the young lady what my situation was she hung up on me . Very very unhappy with the horrible customer service that my husband and I received.

Cathy C. 
Évaluation :
1

I was charged for 2 gallons of gas when I had already filled the tank to where it was when I picked up the truck. I will be disputing the entire charge

David H. 
Évaluation :
5

.

Christine K. 
Évaluation :
5

The gal at this location was helpful and informative. The entire process was excellent.

kim D. 
Évaluation :
4

Check engine light came on the next day. And then the check gas cap message came on the day after. I could not get it any tighter.

Steve S. 
Évaluation :
5

It could be good to drop it somewhere closer to my house in laveen tnks

irving G. 
Évaluation :
1

The truck that I rented did not have a working air conditioner. That is unacceptable. Also I waited 45 min just to get the rental, due to a long line and only one customer service representative available to handle the long line.

Tannia R. 
Évaluation :
1

Wed had to call cust Serv bc of a problem gaining access to my storage unit. Was unable to unload truck and return on time. I worked 6am to 7pm Thurs and Fri 6am to 5pm. I never wanted the truck for more than 1 day! I'm well aware of what little time I had to unload it. Friday as I'm trying to play catch up with my voicemails. I listen to one from your ghetto ass employee. Threatening me to call the police to have me arrested and she would make sure I was prosecuted. Don't threaten me because your employees aren't worth a shit. I've complained time and time again about that location and still haven't seen the problems resolved. I will now take the time to down size my other storage unit and clear yours out. I will not spend my money with you and your nonexistent customer service standards. I will also be sure to leave a poor review of your company everywhere I can find.

ROBYN E. 
Évaluation :
5

There is nothing additional that I would recommend as needing a change. I am impressed with the eco-friendly indicator gauge. The customer service overall was fantastic and I would use again.

Stephen B. 
Évaluation :
3

One of the straps was broken, and I was canceled. Did all the info before going in online and when I got there they canceled it and said I'd have to return the same day if I still wanted it, was planning on returning it the next day. Was not notified that they canceled me. Unprofessional if you ask me!

Nelson G. 
Évaluation :
1

Absolutely a joke from beginning to end. Well it hasn't ended yet. I have rented a trailer before. This time was a truck. Got truck… made it approximately 6 miles and stopped at Home Depot to grab lumber. Loaded lumber and went to start the truck. Nope wouldn't start. This started the stupid process of getting roadside on the phone. Not going to detail that at all. I will use one word. Joke. App was a joke and phone was a joke as I did both. Guy came finally couldn't fix it. Left him my number and told him to call me when done and would return it. Went got buddy's truck/ trailer got lumber out of U-Haul. Guy was still there waiting for parts. Finally calls and I take it back unused. I think I have spent approximately 3 hours plus on phone with all the calls to roadside and customer service. Was promised a refund. Today it bills my card. Another call to customer service ( this guy can see the notes about the refund) and has to escalate the issue. Hours and hours for nothing. Fix the horribly squeaking brakes too. POS period. What should have been an hour at most rental has been a complete joke. Have always used Penske for moves from Idaho to Florida and back to Idaho then to Phoenix. Always great new trucks. Thanks for wasting more of my time with this survey. Feel free to call me. Cause I'm not calling and waiting on hold forever…never again.

Dean A. 
Évaluation :
5

The right tail light was out and they just sent me out with the trailer I was really disappointed in the condition of the vehicle. Please contact me

Mark Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tahjae N. 
Évaluation :
5

Everything was absolutely great. Starting off with a warm welcome and ended with a smile and thank you. Keep up the good work!

DIANA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl B. 
Évaluation :
2

Clean the rig inside and out! It was filthy, we spent an hour cleaning the interior. On top of it no instructions provided on vehicle

Mary F. 
Évaluation :
5

Everything was looking good.

Anwar S. 
Évaluation :
5

The young man at the counter was very friendly and professional, a true asset! On my return he was cleaning vehicles, and made my return super easy. I am sorry I did not get his name, but he should be commended! Thanks

Dan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
5

Add more locations

Ishara B. 
Évaluation :
5

Excellent customer service ❤️♥️this location

Lawrence O. 
Évaluation :
5

The young lady that helped me was very helpful and her customer service skills were in point

Guy V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Earnest L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamaal T. 
Évaluation :
1

I picked up uhaul late at night inspection of uhaul was bad uhaul eas dirty back of uhaul had trash ans.m8leage was wrong after inspection of uhaul store was already closed I knocked.on window and ehe lady said that I they couldn't help me I called nnext day and.manager said I already has possession of uhaul

Gabriel O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alec K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aubrey D. 
Évaluation :
5

The representatives in Arizona were well groome and professional and made my experience excellent

ELLIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
4

The app did not work for me and I had to waste time that I already spent to fill out info for the rental. what is the point of reserving and presenting credentials online if I am required to do it again when I arrive at the rental location?

COZY MARIE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS R. 
Évaluation :
3

I rented a U-Haul pick up truck back in January at a mlg price of 0,59 cents per mile. When I called the day of rental, they could not find the pick up truck at the location I reserved it. I had to pay for an Uber to take me to my housing location instead of going directly to the U-haul location due to this ($28). Several hrs later I was notified that the pick up truck was at a different location and I would have to pick it up there, that they would not drive it to my original rental location (3 miles from each other). I walked the 1,3 miles to the new U-haul location and picked the truck up. I was told that the mlg price was now 0,69 cents per mile and that the price was not locked in at 0,59 cents when I reserved the vehicle. Now I'm stuck and have no options. This was not right to spring this on the customer when they are picking the vehicle up. I had emailed U-haul a week before arrival with no response. When I got in the vehicle it smelled like Marijuana horribly and green glass shards were all over the floor boards and continued to show up during my rental. I was advised when I returned it that the vehicles glass had previously been broken and replaced so every time a door was shut, excess glass appeared. On a positive note, the staff were friendly.

LENNIE MARIE A. 
Évaluation :
4

There was an issue with the return of the rental as far as when it was returned. I called the store and discussed it with someone there and they did more than they had to to make it right! I was very impressed with their professionalism and ultimate solution. Thank you!!!

JEFFREY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER U. 
Évaluation :
5

👍👍👍

MOHAMMED J. 
Évaluation :
5

Bien

GEORGE U. 
Évaluation :
1

There was ONE person working. That's it ONE person. Front and back. ON A SATURDAY~!

ANTHONY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

I have rented from u- haul several times and they give a great service. I would recommend them for your moving experience!!

Lawrence W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUCELY C. 
Évaluation :
5

The front desk woman cause use a better attitude and personality, she needs training on how to talk to customers and politeness and stop side conversations with other employee's.

ABIGAIL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Analicia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONSO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENESSA LYNEA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
1

The gas was at over 1/4 tank when I returned it. There was also feces on the ceiling in the back when I first rented it. The passenger door wouldnt close and there was a crack obstructing the view for the driver. I was charged $18 extra when I should have been credited that instead because the gas amount was recorded wrong on both ends.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKEEM W. 
Évaluation :
5

I was happy with the entire interaction and most impressed with the honesty of the closing agent. Thank you for encouraging integrity in your staff. Have a very blessed and fruitful day!

Sheryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
5

I would appreciate it if my pick up and drop off location for my rental wasn't changed 1 hour before my reservation. I thought that was pretty crummy.

TODD H. 
Évaluation :
2

I would only recommend because the location near I17 is so convenient. The Uhaul associate needs to be trained in customer service skills. He did not go out with me to the truck and just pointed out to an area to look for it. There were no other customers so there was no reason for him to not come out with me. He only came out after I asked. He never opened the back of the truck. When I opened it later I found old dirty clothes inside the back of the truck. It would appear that someone had been sleeping in there. It had a very strong odor/smell.

STEVEN T. 
Évaluation :
5

EVERYTHING WAS AOKAY

PAULA M. 
Évaluation :
5

They went above and beyond to help me.

HUMBERTO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki M. 
Évaluation :
5

Oustanding

judi h.  |  Expérience générale 
Évaluation :
5

Excellent service

Prabhu M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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