Customer Reviews for U-Haul at Dunlap & I-17

3 844 évaluations

2701 W Dunlap Ave   Phoenix, AZ 85051
(W Of I-17)

(602) 864-0413

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 864-0413

2701 W Dunlap Ave
Phoenix, AZ 85051
(W Of I-17)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Analicia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONSO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENESSA LYNEA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
1

The gas was at over 1/4 tank when I returned it. There was also feces on the ceiling in the back when I first rented it. The passenger door wouldnt close and there was a crack obstructing the view for the driver. I was charged $18 extra when I should have been credited that instead because the gas amount was recorded wrong on both ends.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKEEM W. 
Évaluation :
5

I was happy with the entire interaction and most impressed with the honesty of the closing agent. Thank you for encouraging integrity in your staff. Have a very blessed and fruitful day!

Sheryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
5

I would appreciate it if my pick up and drop off location for my rental wasn't changed 1 hour before my reservation. I thought that was pretty crummy.

TODD H. 
Évaluation :
2

I would only recommend because the location near I17 is so convenient. The Uhaul associate needs to be trained in customer service skills. He did not go out with me to the truck and just pointed out to an area to look for it. There were no other customers so there was no reason for him to not come out with me. He only came out after I asked. He never opened the back of the truck. When I opened it later I found old dirty clothes inside the back of the truck. It would appear that someone had been sleeping in there. It had a very strong odor/smell.

STEVEN T. 
Évaluation :
5

EVERYTHING WAS AOKAY

PAULA M. 
Évaluation :
5

They went above and beyond to help me.

HUMBERTO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki M. 
Évaluation :
3

We left a hand truck in the trailer - we came back to get it but nobody knew what we were talking about - and they did not appear to want to look. This was a professional 300$ hand truck. We won't be using this location again.

Patrick K. 
Évaluation :
3

I was late returning the truck but I called to let them know. When I got there they told me they didn't charge my card but when I was going over my receipt I saw that they charged me for another day as well as insurance for another day. Had I realized that before I left I could have returned the truck the next day since I was paying for another day. Not fair.

SHERRY C. 
Évaluation :
5

Awesome rental

MOHAMED B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
3

They need to tell you at time of rental that you will need to take 4 photos of the vehicle to be able to return it on their website so that you will not be charged a $20 fee

Tammie W. 
Évaluation :
2

The staff members were all wonderful - no complaints at all. I rented a 15 foot truck, but it was not returned on time. So my choice was to drive a smaller or larger truck, as I had already been dropped off by my ride. I rented the 20 foot truck, which had barely 1/8 tank of gas and was absolutely filthy, with trash inside. Also, I was able to find a ride home and could have done a one-way trip, but they would not change my contract, so I had to spend another $125 on gas home and pay another $200 for miles. I will be looking into other companies next time I rent. The location is very hard to access. I don't recommend it.

Sandra L. 
Évaluation :
2

Arrived at this location for a 9am pick up on 12-26-21. I had a guaranteed reservation for a pickup truck. Upon arrival and trying to check in I discovered the truck was not ready and was still parked in the drop off area. I was informed that the truck still needed to be checked in and cleaned. I waited 40 minutes until I was finally I asked about the truck again and was told that it was now ready. Dropped the truck off at 5pm that same day and dropped the keys off in the drop box. Received a call at 11:30 am the following day from this location but no voice-mail was left. I had to Google the number to see it was this Uhual location. I called back and they said that the truck was still out. I informed them I had returned the truck the previous night. They stated that the truck was not there. I informed them I dropped the keys off in the drop box. They went to check and said that the truck and keys were actually there. All in all it was not a very pleasant experience. Idk what the point of having a $50 guaranteed is if the truck is not ready and I have to wait 40 minutes to get the vehicle. Or why I have to go back and ask if the truck is finally available if they knew I was already waiting for it.

Josh W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK W. 
Évaluation :
5

Very good service.

ROBERT R. 
Évaluation :
5

Great experience

MICHAEL M. 
Évaluation :
5

Take away the additional $20 charge for not being able to check in on the app that just doesn't work.

Carletta P. 
Évaluation :
4

7 out of 10 scale.. customer service was fantastic and reason score isn't lower. Reserved 2 packs of pads, only had 1, utility dolly had a bad right tire, shredded and wasn't noticable until weight put on dolly at move site, not usable. Location is convenient, easy in, easy out. Truck was fully functional, clean, and we'll maintained.

STEVEN H. 
Évaluation :
3

They are doing construction on the lot I had to drive to a different location to pick up the truck. Then they wanted me to walk a mile to go get my car.

MARK Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HISHAM H. 
Évaluation :
1

Prior to leaving U-Haul premises i told the service rep inside that gas tank was not at 3/4, he mentioned that it can be disputed upon returning at more gas than initially found U-Haul rep charged for more gas because it was not at 3/4

ELIAS P. 
Évaluation :
4

Have parking lot paved during off hours....

SHEILA S. 
Évaluation :
5

Excellent service à la clientèle.

ROBERT R. 
Évaluation :
5

Miss Ulloa was AAAAAAMAZING I was also SO happy to have found another Ulloa!!!!!!! ILY

ERIN J. 
Évaluation :
5

Le service à la clientèle était génial. Renting was quick and easy. All questions were answered quickly. Truck was clean and ran well

PAM H. 
Évaluation :
4

The Truck had issues the drivers side mirror moves to easily and does so while you drive, the head light with is buried in the dash and the breaks are mushy

JEFFREY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASIA B. 
Évaluation :
2

Scheduling a truck rental online does not seem to be integrated well into your systems. My first scheduled pick up was “canceled' on 11/24. Customer service is at tell me I had to pick it up exactly at the schedule time. Then I booked another schedule pick up or a pick up truck or 1126. I verify the location pick up would be at I 17 and Dunlap Ave. However when I arrive there on time the pick up location has been changed. Since I have been dropped off at the scheduled pick up location I had no way to get to the new location which I had not approved or was aware of. There is something so really lacking in the communication between the stores customer service and online and I urge you to work on better system integration in order to save your otherwise good reputation. Merci

SHARON J. 
Évaluation :
5

None at this time.

ALLEN G. 
Évaluation :
1

There is only one 75 % gas tank mark, I returned the truck with gas filled to marked place above the 3 quarter mark but the little representative that looks like a child still charged $18. Made me felt like a fool.

DANIEL L G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
5

Great Service

JAMAAL T. 
Évaluation :
5

Everything was great. Reserved the truck online in advance. Got there and they had our reservation and took care of us right away. It was a positive experience.

SHEILA R. 
Évaluation :
5

I was checking the truck in and the guy (sorry forget his name, it was Sunday) came and checked it in for me, very nice guy.

Ina T. 
Évaluation :
5

Nothing, the staff attended to all my needs

SHAWN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA C. 
Évaluation :
5

The return after hours on the app that just doesn't work is very frustrating. I rent a lot of trucks and last night tried to return through the app again and it just would not let me. It kept kicking me off so I just locked up the truck and put the key in the drop box. I resent being charged an additional $20 because I could not use the app. I have been using Uhauls for over 22 years and it seems more difficult to return the trucks now more than ever. I suggest to get a more user friendly app that works or go back to having your people that work in the stores to do it like they used to.

Carletta P. 
Évaluation :
1

I spoke to Stephanie and explained that I needed to extend my rental due to accidentally taking the keys to truck rented on my trip Stephanie was very rude, threatening to call police if I did not return in on time.

JESUS M. 
Évaluation :
3

Lady threatened to call the police on me after I was an hour late

MONICA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mychael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK W. 
Évaluation :
5

Love this place. Always excellent service.

RONALD P. 
Évaluation :
5

Nice and polite people glad to have worked with

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian C. 
Évaluation :
5

KARINA was fantastic, so caring and helpful, CHEERFUL and I will definitely use you guys again!!!

JULIANNA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAKIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Excellent service

JANICE B. 
Évaluation :
1

Julia is who helped us but she was the rudest a d no personality and who care that I was quoted an amount for equipment you did not have. Was the worst treatment I have ever had from any company ever in my life. I mean there was 4 people in the very small store and not one person said good morning or even a simple HELLO not one person and I think Julia was upset because she could not eat her chips and salsa. But no personality she had at all and bringing truck back was just as bad as getting the truck. I will deff go with budget truck or even Home Depot on getting a truck I will never go with uhaul ever again even if it's the cheapest. Nope no way

Liz C. 
Évaluation :
5

Great atmosphere, staff and very professional! Great experience and everyone was so polite and helpful! I truly appreciate that. The site manager i can't remember his name was awesome and Gino upon returning the truck was awesome too! Fast service. I was in and out in a good matter of time! Absolutely recommend this location!

SABRINA L. 
Évaluation :
4

The staff was very helpful and friendly. I would recommend that the need to supply the name and phone number of a personal reference in order to pickup a vehicle be mentioned on the website while filling in all necessary information.

Tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan L. 
Évaluation :
1

When i picked up the truck had to pay 78 dollars for the 29 for rental truck and 14 for safe move and estimate on miles which was 25 at 99 cents a mile so when i brought back they charged me the 29 for the truck again and 14 for safe move and they charged the 62 mile that i used the truck but didn't subtract the 25 miles i paid for already so i paid for 85 miles which was really 62 paid 28 for safe move witch should be 14 and paid 58 for truck rental which should of been 29 so check you bill when you bring truck back or they will double charge you to not good people at all

allen S. 
Évaluation :
5

I love going to that store for Uhual

MARK Z. 
Évaluation :
5

I just dropped of after hours.

INA JEAN T. 
Évaluation :
5

Staff was Great!

DAVID P. 
Évaluation :
5

Everything went perfect! I did not even have to get out of my vehicle. I rented a trailer and the staff did every single thing for me! They were amazing.

William W. 
Évaluation :
1

When I rented the uhaul. I was never informed that I had to put gas back into the vehicle before I returned it. I, maybe used only 10 miles and they said the gas was lower then what I started at. I will never use this location on Dunlap and I-17 ever again.

Felisa A. 
Évaluation :
5

The guys were great. The place was clean, the truck I rented had 153 miles on it, basically brand new. The whole experience was great! I will be back.

Marlin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick D. 
Évaluation :
5

Keep up the good work that location is the best

TONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATOM C. 
Évaluation :
1

Rude and condescending employees.

TRACY H. 
Évaluation :
4

Personnel was helpful to an extent. 1. They didn't do an inspection of the vehicle with me prior to me taking it. 2. They didn't offer to put the dolly in the truck. 3. They didn't offer to show me how to lock the back of truck. I had to go & ask for assistance.

MARIA H. 
Évaluation :
5

Geno is the best Uhaul representative in the world! Really appreciate his character and the took care of me

MARCUS D. 
Évaluation :
5

Very helpful people. Equipment just what I needed. Great mob.

linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica H. 
Évaluation :
5

Everything went smoothly and quickly. Appreciate the staff explaining the difference in the truck according to what we need. Was on point and only needed to make one trip.

DESTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Excellent service and equipment

Melinda R. 
Évaluation :
5

Super convient in & out. Had my whole move done hours in advance. Nothing was broken which tells me there trucks have great suspension

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquita A. 
Évaluation :
1

Customer service today was horrible employee stayed on her phone while customers piled up and she was rude

Brandon R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanna B. 
Évaluation :
3

Truck needed alignment work. We all kept pulling left.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
5

Your mobile app is not ovey user-friendly

DANIEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
5

Great Experience. Employees very friendly.

MAURICE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT C. 
Évaluation :
5

Great place to go rent tell all my friends

JOHN C. 
Évaluation :
5

Very knowledgeable and helpful staff. Pleasant customer experience from beginning to end.

Jim K. 
Évaluation :
1

Believed I was overcharged. Was charged $134 for 3 hrs motorcycle trailer rental

James L. 
Évaluation :
5

All good there thanks

JOHN C. 
Évaluation :
5

Nothing at all, the location I rented from was perfect! Very professional and fast! 2701 W. Dunlap has awesome service!!

ILIYA J. 
Évaluation :
5

Extremely helpful

LOREN K. 
Non les évaluations ont été soumises pour cet établissement.

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