Customer Reviews for U-Haul at I-225 & Colfax

2020 évaluations

13721 E Colfax Ave   Aurora, CO 80011

(303) 360-9944

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 360-9944

13721 E Colfax Ave
Aurora, CO 80011

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Dana McC... was wonderful! Highly recommend her!

Derik M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEINER L. 
Évaluation :
3

Very patient and helpful.

ERVIN C. 
Évaluation :
5

The people where very nice they helped me with what I needed I would definitely recommend this office the people are awesome.

NATALIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar C. 
Évaluation :
4

I would like to commend Isaiah Soveranez at the Colfax location for making our experience very positive. We made a last minute rental but the trailer was there and ready to be hooked up when we arrived. Isaiah took the time to fix something a previous UHaul dealer had done improperly. He was very friendly and patient and it was obvious he took a great deal of pride in his work. We felt assured and confident that everything was taken care of properly when we pulled out of the lot and began our 4 day journey to NC. UHaul needs more employees like Isaiah.

SHAWN M. 
Évaluation :
4

Dana was awesome & has a great personality!!! Thank you, Dana for your great Customers Service!!!

Cynthia H. 
Évaluation :
5

do nothing

Carlita H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime D. 
Évaluation :
5

Since everything was done online, therefore checking in & out was quick and easy. The truck was clean.

khanh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiney U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abdoulaye N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
1

Bad customer service.! The truck I rented was smelling like marijuana. The gasoline tank was at 1/4 and the clerk was charging me 1/2 tank, I made him change the bill and he got very difficult and condescending. Also, I purchased two items yesterday, Friday the 26 2021 and paid with my credit card. I did not receive a copy of my purchase receipt. The clerk after verifying that I purchased the items and my credit card was on file, he declined to refund the money or give me a credit for the rental. Instead he offered me a “VIP credit”. He sarcastically told me “I am nobody if you have a problem talk to the headquarters office.” I don't know if that location is bad or the company doesn't care about customer satisfaction anymore.

PAULO A. 
Évaluation :
1

I was double charged and now i cant get anyone on the phone to dispute the charge NEVER GOING WITH UHAUL AGAIN!!!!!!!!!!

MILTON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREL H. 
Évaluation :
5

Customer service was excellent thank you

Bernadette T. 
Évaluation :
5

Sales Associate was very polite and knowledgeable. Thanks for your excellent service

Jacklyn S. 
Évaluation :
1

Your manager Isaha very rude

JOSE M. 
Évaluation :
5

The young man was very polite and professional. I asked to use the restroom and was surprised of how clean it was, being outside the building. Usually they are nightmares.

Melinda W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Meliscia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH R. 
Évaluation :
3

Again staff is very friendly. I had no problem at either store with coustomer service. I just wasn't happy with the fact that I couldn't drop the trailer off at the location that was most convenient for me. I had no issue paying a little more in order to do that.

ZACHARIAH R. 
Évaluation :
4

While loading the truck I noticed air started to come out of one of the front tires

Mayra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Channel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Anne H. 
Évaluation :
5

At the time I picked up truck, the lady working there was EXTREMELY helpful and made my moving day so much nicer!thank you!

Jennifer B. 
Évaluation :
5

These two employees are focused and dialed in on providing fast WORLD CLASS SERVICE; nice Kids! But......I am ruffled you as a company do not give seniors, Vets, AARP, or AAA members discounts!!!! What the hell!!!!!!! Tom in Denver. Grrrrrrr!

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON B. 
Évaluation :
5

Dana was just great to work with. She was totally on top of it, gracious, and helpful. The van was in great shape. I would rent here again in a heartbeat.

Jerome B. 
Évaluation :
5

Dana, who assisted us before and the day of our rental, went above and beyond. She was friendly, helpful, accommodating and professional. She is the reason we had a great experience with our rental. I hope U-Haul realizes what an asset they have in her expertise and professionalism. We are fortunate we were able to work with Dana. Keep up the great job, Dana. You were the BEST!

Walter P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
5

The staff was very helpful.

JOSE G. 
Évaluation :
5

Excellent customer service

Anne B. 
Évaluation :
5

S.O.

Leroy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erk S. 
Évaluation :
5

I appreciate the service the staff provided, got me in and out and with great customer service.

Gabriel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erquail S. 
Évaluation :
5

Best staff ever. Very helpful and knowledgeable.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fidel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

cab floor hadn't been cleaned, lock from previous customer on the floor

Russell M. 
Évaluation :
5

Good friendly staff

Richard W. 
Évaluation :
5

Everything and everyone was great.

Greg F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Breanna O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin D. 
Évaluation :
5

Friendly, professional, and well-managed U-Haul location.

Leroy T. 
Évaluation :
4

The location of the facility was ideal for us and the staff were quite friendly and efficient

David R. 
Évaluation :
5

The manager was awesome. Very busy.

Edward W. 
Évaluation :
3

Staff is friendly, however overwhelmed and busy causing significant delays. While waiting to pick up some equipment I heard others inside who wanted to purchase retail items discuss leaving due to the long waits.

Nicholas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

A long time ago I rented a uhaul and the experience was not as personable and great as this last time. The lady's there now running the place are excellent and the best definitely recommending this location because of them.

Crystal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis D. 
Évaluation :
5

I love this U-Haul place I have bin renting since 2015 and good service well maintained and the truck are not older the 10 year old the manager Wen a truck hit 10 years that take out of their Fleas and sell to people and clean not dirty or out Side and mope in back and front the truck I got only ha 50 567 miles Wich is low for a uhaul I love the manager that has short blon hair pad are new not stain un like Buckley And clean rent Here the best service and clean low mile on truck And best price and have hich center and propane Fill up and u box and truck share 24/7 thank you U-Haul!!!

Jennifer P. 
Évaluation :
5

Check tire

Gerezgher D. 
Évaluation :
5

The manager with short blond hair was really great!

Patience S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

Everyone here was great!

Joshua S. 
Évaluation :
4

The service was Awesome! Fast and friendly, very helpful.

Beth L. 
Évaluation :
3

I think and believe your rate 1,09 was excessive. I realize rates are different for the weekend. However,I think and believe your rates were excessive. I used your truck for two hours and I was charged almost 50,00 $. Excessive

Thomas W. 
Évaluation :
5

Everything was perfect, I couldn't have asked for better place to pick up the uhaul I appreciate it and thank you.

Monique J. 
Évaluation :
1

I rented from this same location to run the same errand 3 weeks in a row. When I returned the truck the last time, the employee on duty didn't come out and check the mileage and gas. She said she'd "take care of it." Since I had had no problems the previous 2 weeks I didn't think anything of it. Imagine my surprise when I received the invoice the next day and was charged 33 $for 1/4 tank of gas! I had returned the truck with the same amount of gas that it had when I rented it. We had only driven18 miles. When I called the manager she insisted that "the computer never lies" and refused to refund it. If you rent at this location, be sure and witness the check-in. Don't trust them.

Elizabeth W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Janet A. 
Évaluation :
2

We waited two hours in line before we got our truck. We had a reservation at 10:30 and didn't get our truck until 12:30.

Gerald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie R. 
Évaluation :
5

Excelent

JACK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takiya D. 
Évaluation :
3

We got the truck from Colfax and I-225 from there to my home is 2miles well when I get home the truck mark 6 miles!!! That's no honest part. Ok from my home to the place where I move isn't less then 2 miles but any way I have to pay around 15 miles. I take my gps every time to feel sure how much I going to pay but I believe this companies are sucks and make the money because the people need to rent truck good business ðŸ˜'

Francisco R. 
Évaluation :
3

I rent from you a few times a year for some local hauling. 1) On line reservation did not work due to light amount of weight needed to haul on a car trailer - hauled an axle that is same width as a car. Could not get an accurate ok to haul my load based on the towing vehicle. Always assumes you are hauling a car 2) Waited 20 minutes on hold to speak with agent - no answer 3) At location 6 people in lobby - only 1 staff. I called reservation line again while in lobby - waited on hold another 15 minutes to see if my reservation was in. No answer by agent. 4) Staff helpful, as quick as they could - got my reservation. Then for the first time had to give them a phone number of someone else to rent ?? You have me in your system. Pretty poor rent experience with your systems. Terry Thon

James T. 
Évaluation :
5

Good service, clean and reliable equipment, reasonable price

Mark S. 
Évaluation :
5

Keep up the great work!

Diesha T. 
Évaluation :
1

They over charged for miles not used. And put two holds and cleared my bank account of all of my funds. Very upset with this location will not use uhaul again because of this last experience. Very poor service.

Derek H. 
Évaluation :
5

Staff could be more amicable. Probably due to the pandemic and job stressors, I understand. Merci.

Penelope T. 
Évaluation :
5

You need to offer seat belt extenders for larger drivers. I have been fat a long time and have never needed a seat belt extender before but the GM van's belt was not long enough. I won't drive without a seat belt so I had to buy one before I could drive the van.

Linda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Dana the assistant manager at this location is terrific. My trailer was not ready on time as it was not returned by prior customer. She was really helpful in getting me one asap.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian B. 
Évaluation :
5

High standard customer service and friendliness was off the chain.

Dwaine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie S. 
Évaluation :
5

Their system is pretty easy and works well. Being able to drop off at my destination was great. If I had any complaint it is that I got an excessive number of texts, but that is better than no communication. Overall a good experience, I would definitely go that route again.

Mark R. 
Évaluation :
5

the general manager was knowledgeable and efficient at helping the customers in he line and getting the line moving. Didn't have to wait a long time.

Monica R. 
Évaluation :
1

Carlos the manager needs to work on customer service skills.. horrible experience and will not be doing business with them again

Damien D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Non reviews have been submitted for this location.

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