Évaluations des clients U-Haul at McKnight Rd

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Témoignages des clients récents de U-Haul at McKnight Rd

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David M. le

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Yesterday I rented a 15' box truck from UHAUL. I purchased the insurance recommended by the employee for $14. Upon returning the truck tire damage was noted and I was informed that the insurance doesn't cover tires and $430 was charged to my card without authorization. This will cause checks to bounce in my account. I'm a senior on a small fixed income. This amounts to insurance fraud by Uhaul. DO NOT USE THIS COMPANY.

Dominic G. le

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Employees were great! But the bad internet connection made for very slow receipts and turning in the vehicle. Please fix their internet!

Gregory N. le

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These guys understand that moving is not a bowl of cherries and sometimes the person renting is under some serious pressure, looking at a day full of heavy lifting and beating a deadline. The equipment is in top shape and they help you along as much as they can.

David H. le

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Le client n'a pas laissé de commentaire.

DAVID M. le

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Same as the other comments - did not give enough mileage originally so they charge you extra miles.

Carleton C. le

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Another U-Haul store not far away (but closer to where I live) was not as accommodating. This store was efficient, pleasant, professional and helpful

Amanda K. le

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The process was very easy and quick from reserving the truck to dropping it off.

Valerie E. le

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Le client n'a pas laissé de commentaire.

Philip D. le

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Location was great. However the entire reservation experience could not have been worse. Based in n that I will avoid using U Haul ever again.

Geoffrey A. le

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Van was not parked in the correct stall, but I found it anyways. Interior of the van was not super clean. Van was new and ran very well otherwise.

Al T. le

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Le client n'a pas laissé de commentaire.

Susan U. le

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I was using online check-in but they needed a larger truck so I had to go inside. The check in inside took a very long time and they didn’t have the larger truck available anyway. That delay and the smaller size truck cost me to take longer on my move than I had anticipated. When I called to tell them I wasn’t done with the truck, The person on the phone was very rude and informed me that I would be charging an extra day plus a late penalty. When I was finally done with the truck around 4 o’clock in the morning, I tried to drop it back off online and the site was not functioning. So I dropped the keys and call back later in the day. The person I spoke to this time remember the trouble I had picking up the truck was very helpful and and corrected my charges to compensate for the difficulties I had. I have yet to see if the charge is actually reduced on my credit card but at least he was polite and responsive. The truck was in terrible mechanical condition but he said they’re replacing them anyway so that won’t be an issue for someone else. Except for this particular experience I’ve always done well i’ve been satisfied the service and equipment at this office. It’s well located, they have many trucks to choose from, ample parking if you leave your car, completely stocked on moving supplies, and overall the staff is usually polite and efficient. This was not a good experience but because of those other reasons yes I would recommend them.

Kurt L. le

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great customer service

Randy G. le

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Le client n'a pas laissé de commentaire.

Dorian K. le

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Le client n'a pas laissé de commentaire.

Gerard H. le

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Le client n'a pas laissé de commentaire.

Flora H. le

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Le client n'a pas laissé de commentaire.

Frederick V. le

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Le client n'a pas laissé de commentaire.

Daniel C. le

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Le client n'a pas laissé de commentaire.

bernie B. le

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The employees did their best to assist and remedied the situation of the fuel gauge. The manager explained that a one way trip was charged as one fee which allowed for 2 days to use the truck and they were unable to refund for any extra days even though the truck was used for about 4 hours.

Bethany A. le

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I waited for >15 min for a front desk person to arrive. There were other customers behind me waiting for front desk service. I had to physically walk into the custom/repair shop to ask for help because there was no one at the front desk for > 15 min. Music was blaring and it took me screaming and waving to get the attention of the garage employees. Once I got the person in the garage's attention to help me it was better, but the he kept saying he was hungover. "The whiskey is strong!" Once I finally did get the truck (a good hour after I reserved it), both the dolly and the hand cart I requested were not in the truck. I had to go back to the front desk and garage to ask for them both. Once I got through the awful checkin process and finally, the truck was fine. The truck was fine. The customer service was pretty terrible.

Peter F. le

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Le client n'a pas laissé de commentaire.

Matt D. le

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very professional an efficient staff.

Scott E. le

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Le client n'a pas laissé de commentaire.

Mesut Z. le

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Le client n'a pas laissé de commentaire.

Urlich S. le

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I’m very satisfied for the service of u haul keep it up

Christina R. le

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Nice job coming and going. No suggestions for improvement

jacob R. le

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Le client n'a pas laissé de commentaire.

Mary Kay R. le

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I just need to tell you that the two U-Haul employees at this location, Tyron and Gary, were awesome! Sometimes places of business only hear negative comments about their employees, but Tyron and Gary were great. Pleasant, helpful, kind, and all around nice guys. I needed to let you know.

Robert C. le

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Very busy but good service

James Z. le

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Nothing, every time I've rented something, everything went great.

ELIJIO C. le

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Le client n'a pas laissé de commentaire.

Terri S. le

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Le client n'a pas laissé de commentaire.

Mark A. le

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Le client n'a pas laissé de commentaire.

Raymond H. le

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Le client n'a pas laissé de commentaire.

Sandra M. le

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Everything was good except for price. It was way more then we expected. Definitely way to expensive

Jeremy B. le

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Le client n'a pas laissé de commentaire.

Patty B. le

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nice and friendly staff at this location

james K. le

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Le client n'a pas laissé de commentaire.