Customer Reviews for U-Haul at McKnight Rd

7 569 évaluations

4720 McKnight Rd   Pittsburgh, PA 15237
(North Hills Ross Township on Rt19 next to Red Lobster)

(412) 367-0300

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(412) 367-0300

4720 McKnight Rd
Pittsburgh, PA 15237
(North Hills Ross Township on Rt19 next to Red Lobster)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

My only complaint is when I picked up they told me there was 1/2 tank of gas. I did not notice until I drove away it was clearly well below half. I chose not to go back to the rental location as that would have been inconvenient. I did not drive many miles (local move) but definitely had to add way more gas prior to return than I used. Just annoying more than anything.

David C. 
Évaluation :
5

The guy that worked on my account, “I forget his name” best way to put it with respect, skinny guy, but he was outstanding on helping me and answering my questions in a professional manner and took care of business in an A+ way. He's a real cool guy too.

Richard R. 
Évaluation :
1

The windshield wiper was broken. During the trip, there was snow and I was unable to clearly see out of windshield. The vehicle had very low gas when picked up.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
2

I will never rent from this location ever again. Treated and made to feel uncomfortable

Tracy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matandiko M. 
Évaluation :
5

Not a thing

Caroline D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Everything very good; only slightly negative thing, although would not prevent me from returning, is size of lot with lack of parking to leave your personal vehicle during rental.

James M. 
Évaluation :
1

This was by far the worst customer service experience I ever had. I reserved a 26' truck online but when I arrived they only had 17' trucks. When I mentioned the $50 reservation guarantee they start verbally attacking me. The truck was a complete mess, windshield was so dirty it was next to impossible to see through at night, there was no windshield washer fluid, one headlight was out and the other one was pointed into the ground. Plus, because of the smaller truck it required me to take two trips and have it for two rental periods causing the cost to be about triple what I expected it to be. There is very little chance I will ever do business with U-haul again.

Brandon D. 
Évaluation :
1

The truck broke down had to get U Haul road side assistance and put me behind an hour and half .

aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN M. 
Évaluation :
3

I did not receive my Receipt via email

Tina A. 
Évaluation :
5

Truck died, battery was low, during rental, super inconvenient

Ihor K. 
Évaluation :
5

Everything went great the person who took care of me was very friendly and professional I really appreciated that

Mario R. 
Évaluation :
4

Last 2 times I rented - I got a notification that tire pressure was low in the vehicle. I had to stop and put air in. Would like to see that checked regularly so I don't have to stop for that maintenance on a 1-day rental.

Scott M. 
Évaluation :
5

There is some SERIOUS road noise with the U-Haul box trucks. That really sucked. The staff at the rental location were AWESOME. They helped me get everything situated, even in the rain! I can't say enough good things about the staff.

shawn W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patrica B. 
Évaluation :
5

Very good communication and friendly staff to deal with. Very impressed with the service and experience. Merci

Eric D. 
Évaluation :
5

The employee and owner were very pleasant

Barbara L. 
Évaluation :
5

The employee was very professional and went over everything very thoroughly.

PETER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
2

Pickup attendant was eating and burping while checking me out. After a mile the truck had its oil light come on and the window was stuck down in 45 degree weather

John D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
3

When I drop my equipment off I stayed in the vehicle as the sign directed. I waited for 10 minutes before I went inside to find the attendant playing on his phone. He told me a would receive my bill via email and I could leave. Frustrating that he couldn't walk out and tell me that especially being that I was parked directly in front of the office.

Justin L. 
Évaluation :
1

THEY DIDNT LEAVE MY ONE UHAUL KEY IN THE LOCK BOX. I had set it up over the phone set for an 8am mobile pick up, and when i tried to get my uhauls there was only one in my account and it wasn't available to pick up until 9am it claimed, my other uhaul was ready but it wasn't linking to my account because it was under my fiancé's name instead of my name somehow. So i sat on hold with customer service for an hour and they basically came to the conclusion that this location didnt put my keys in the lockbox and id have to wait for the store to open. Well it was supposed to open at 9 am and at 9:20 we still werent let into the building because the guy opening the store couldnt get the lockbox open. My fiancé and i had 4 moving people at my house waiting for us since 8am. By the time i got home we had paid them all for two hours to do nothing because this uhaul place cant handle mobile pick up and customer service cant do anything. Horrible experience, and i will DEFINITELY be thinking hard about using this uhaul place again if at all using uhaul.

Andrew S. 
Évaluation :
5

The windshield needed to be cleaned on the inside and outside. Sunlight caused a glare that made it difficult to see.

Terry B. 
Évaluation :
5

Not sure, service was great and your people are friendly and courteous.

dick S. 
Évaluation :
4

Everything was good and went smoothly

Kevin M. 
Évaluation :
4

Only comment is I didn't get the plastic part that came off my car. Would have preferred to have the option to keep. Otherwise they were great to communicate and work with onsite

Nadine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert A. 
Évaluation :
1

They put on the tow trailer on wrong. As soon as I pulled off the lot it had detached and was swinging back and forth and hitting the back of my car every time I braked. A cop pulled me over and assisted me and got the part himself after asking the employees for the part that they forgot to put on. The Uhual should have came and fixed it or should've been put on the right way the first time. Very disappointed and was very scared for my safety the employees clearly did not know what they were doing.

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jesse E. 
Évaluation :
1

Fuel gauge on F, but 20 miles total required 5 gals to refill?!? Chevy Express. Manager on site ignorant and dismissive. Refused to address obvious issue. Said ‘it must use a lot of gas'… too bad. Not even intelligent about it! Second phone call to corporate customer service (left on hold by rep for 30mins by first) reimbursed the excess of my gas cost. All I wanted. Finally, someone who actually listened, and corrected the complaint in a professional and fair manner.

Christopher S. 
Évaluation :
5

Not a thing. The employees at this location were extremely helpful and pleasant.

Sally R. 
Évaluation :
5

Nothing. I just want to add Trey, the manager, made everything smooth. From the pickup to the return. He is an asset to your company.

Kathleen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Becca F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

I was very irritated that the route glenshaw location called me 2 hours before my reserved pick up to tell me that they didn't have a van for me. Luckily Mckight road stepped up.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana M. 
Évaluation :
5

Friendly help.

Howard C. 
Évaluation :
5

This place was great! I'm glad I went here and plan to come back.

Cantwell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY M. 
Évaluation :
3

I was to have an early pick up. The online process was not set up for me to do so even though my email stated I could pick up at 7:30am. It was so frustrating to have everything scheduled and U-Haul didn't come through. I had to wait for someone to come to the site to provide me with my rental. Therefore, the entire day was affected due to the lack of professionalism of someone scheduling from U-Haul. I will never use the company again.

Dawn A. 
Évaluation :
5

Very clear and visible directions regarding the return of the vehicle.

Alexander T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonnie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie-Louise R. 
Évaluation :
5

Rayshawn & Antonio were very professional & a pleasure to work with, explained my contract very well and had my rental truck ready to go in a timely manner. I was in & out quickly. Returning the vehicle was also a pleasure, was checked in quickly & I was on my way in no time. Thanks, Dan Hilands

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul B. 
Évaluation :
4

Roof leaked. Everything on the floor got wet.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Falando N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia C. 
Évaluation :
4

Gentleman that directed us in was very helpful. There were several trucks ahead of us in the queue so they didn't actually check the vehicle in right away.

Shannon M. 
Évaluation :
5

This location was excellent and efficient, having booked just the day before. What what NOT acceptable was that I had booked weeks in advance at another location, only to get a call informing me that I would have to pick up at a different location, not at all convenient for pick up or drop off. I called and voiced my displeasure and was told the reason was "it was a popular time for college moves". No kidding. That's why a made a RESERVATION weeks in advance. Next, my reservation was moved again to a different location, and to a time window unacceptable to my moving day plans. That's when I cancelled and booked with this location and had no problems. What is the meaning of "RESERVATION" in U-Haul's world?

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deirdre P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Staff was friendly and knowledgeable

JJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

myron O. 
Évaluation :
5

Everything was great

ARASH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY K. 
Évaluation :
5

Ray Shawn was very helpful and professional

Tracie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
5

QUICK, EASY AND FRIENDLY!

DAN C. 
Évaluation :
5

Employees are super helpful and easy to work with

Kristen G. 
Évaluation :
5

Nothing, very pleasant experience.

Paul W. 
Évaluation :
5

I highly recommend this U-Haul location! I rent from U-Haul regularly and for the last several years I have only dealt with the U-Haul at McKnight Rd (809064), they have always been very responsive and worked to help me get what I needed. This year's service was even better than previous years. The individuals that I worked with got me a great deal and made my transaction very simple and easy.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald T. 
Évaluation :
5

Easy to rent, guys were friendly and helpful!

Lynne L. 
Évaluation :
3

Apple notified me that there was an AirTag on board. I understand you need it to track the truck. But not being upfront about it feels like an invasion of privacy

Alexander D. 
Évaluation :
5

N/A I WAS PLEASED.

Fielding Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
5

All of the customer service reps were so very nice. It was a pleasure.

MARCELLA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

I rented a 9 foot van from the McKnight location, the van was not returned on time. The employee worked hard to put me into a 10 foot truck to meet my needs/timeline. I want to thank him for his efforts and making this work.

THEODORE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thiyagarajan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan G. 
Évaluation :
5

Nothing Keep up the good work

CHARLES S. 
Non les évaluations ont été soumises pour cet établissement.

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