Évaluations des clients U-Haul at Mineral King

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Mineral King

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Roman W. le

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More customer service representatives to assist how busy that store is. Great service otherwise.

Brandy M. le

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Everything was great! Amazing staff!! Heather was very helpful and understanding

RON C. le

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Le client n'a pas laissé de commentaire.

Seth l. le

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It was ridiculous picking up!!! Took forever and I called in to customer service to verify my hubby could pick it up. Took him an hour prior to leaving with the vehicle and we lost that time packing it with the help we had coming to help us!! Worst experience ever!!!! Last time we booked was in IL and that was so much better!!!! Like 100 times better.

David L. le

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Long wait in line. And was waited on by an inexperienced rep. Who needed help on every transaction which slowed the other person down since he was pulled a ay to assistant. I would recommend training. To help spend up transactions

Barbara R. le

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Le client n'a pas laissé de commentaire.

Ron G. le

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Truck box had graffiti on it. Cab was a little dirty, windows, etc. No instructions about use. I realize I should have read all the stickers on the dash too late and drove 40 miles before realizing how to turn tow/haul light off.

Alejandra R. le

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More employees

barbara r. le

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Le client n'a pas laissé de commentaire.

Ralph W. le

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Le client n'a pas laissé de commentaire.

Elizabeth K. le

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I rented on Friday, returned on Saturday. There was a mix-up on what my son ordered and the return time. Both situations were settled very satisfactorily. Only criticism was not enough help in front office for number of customers on a weekend. Very friendly and helpful gentlemen helped both my son and me.

Frank R. le

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Le client n'a pas laissé de commentaire.

J.R. P. le

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Le client n'a pas laissé de commentaire.

jacquie m. le

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Le client n'a pas laissé de commentaire.

Lana R. le

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I ordered the $29.95 truck with dolly. There was no walk around. I got to my destination only to find there was no folly. I was very short on time and had to drive all the way back there for the dolly. I could not complete my move in time, called the 800 number but was not able to receive a customer care free day over the phone. So I had to drive all the way back to the Uhaul to ask if that was alright. I was given a free day but charged for the mileage which ended up being $100. This is wrong. I will not be using Uhaul again but going to Budget and letting everyone know how I was treated. I should not have had to pay the mileage for having to return to the Uhaul location for the dolly nor should I have been charged to return to the location again for a free day.

SEAN M. le

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Le client n'a pas laissé de commentaire.

Robyn B. le

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Both the pick up and drop off staff were kind, attentive, helpful, and respectful - they were wonderful to work with.

Sylvia G. le

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Had an excellent experience with this location, the staff is very friendly and professional.

Amber M. le

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Le client n'a pas laissé de commentaire.

Dustin J. le

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Le client n'a pas laissé de commentaire.

Shaun R. le

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picking up was a terrible experience...…..dropping off was fantastic...…….they definitely have a staffing issue.

Greg C. le

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Le client n'a pas laissé de commentaire.

Amanda G. le

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Le client n'a pas laissé de commentaire.

Argelia L. le

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Le client n'a pas laissé de commentaire.

Glen B. le

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Le client n'a pas laissé de commentaire.

Gary A. le

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Le client n'a pas laissé de commentaire.

Rudy G. le

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I struggle with drop off date online cost. Too much I was confused. I was expect it cost me 41. Something but they keep my $100.. I can’t understand how work online drop off early

tanya j. le

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Your staff was great.

Nicholas R. le

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It pissed me off that the owner was the only one working and everyone was standing around

Jeanna B. le

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Le client n'a pas laissé de commentaire.

Joey W. le

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Le client n'a pas laissé de commentaire.

Ed T. le

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Le client n'a pas laissé de commentaire.

Ed T. le

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Le client n'a pas laissé de commentaire.

CARLOS M. le

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Was treated with great respect. Thanks

Stephen B. le

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Le client n'a pas laissé de commentaire.

Krystal L. le

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They were extremely busy and far too understaffed. I arrived at 9:40 for my drop off and wasnt checked out until 10:15 or so. Plus the employees kept taking off to do stuff and then the guests were just waiting in line impatiently. There needs to be more staff during the beginning of the month. I felt bad for the employees. There should also be designated areas/spots for dropping off uhaul vehicles. There was literally nowhere to park and the small parking lot was crowded. I ended up blocking vehicles cause the only other place to park was down the block

Thom B. le

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Every aspect of the transaction was excellent

Jeammie G. le

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Trailer was full of trash. Trailer lights were not working, U-Haul staff knew lights were not working and didn’t care. We were pulled over twice by law enforcement about non-working lights.

Terena C. le

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Le client n'a pas laissé de commentaire.

bonnie w. le

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Le client n'a pas laissé de commentaire.

bobbie i. le

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This locations staff doesn’t do their job functions. Checking in and out their equipments. I returned my equipment the same day I had rented it and low and behold I was given a phone call the next day if I was going to return the equipment. I had told the staff it was returned it the same day I rented the equipment. The staff had rudely stated to me that he will walk the lot and see if the equipment was there or not. If the staff had done their job at checking in my equipment I rented then I wouldn’t feel as if he’s accusing me of not returning the equipment.

Michelle F. le

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Le client n'a pas laissé de commentaire.

Walter S. le

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Le client n'a pas laissé de commentaire.

Jim S. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Jason H. le

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Le client n'a pas laissé de commentaire.

Rosella N. le

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Everything was perfect, the gentleman than helped me was very friendly and professional! Nothing to improve

Casey N. le

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Excellent, personable, thorough. Very positive.

Kerby V. le

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Le client n'a pas laissé de commentaire.

Dina H. le

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Wait time was terrible. Waited over 30 minutes to reserve truck, waited nearly 30 minutes to pick up truck and waited over 30 minutes to return truck.

Robin C. le

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Told me he did not have room for my scheduled returned equipment. There was zero attempt on his part to help me out.

DAVID C. le

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I had to go back and forth three separate times. 25 miles each way. The biggest problem I had was when the workers laughed at ne after their mistake caused by uhaul, actually two mistakes. I had to drive drive 100 miles extra because of their mistakes. I doubt I'll use uhaulagain

Greg R. le

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Le client n'a pas laissé de commentaire.

thanh d. le

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Drop off was easy and straight forward for first time trailer experience.

VINCENT A. le

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Le client n'a pas laissé de commentaire.

Lawrence H. le

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Speed up the check in process.

dezri s. le

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I rented a 26 foot van body truck from this location and was told it was the “local“ truck! I soon realized that meant it was a high mileage much abused vehicle with an extremely short Ramp, that made for some extremely difficult loading and unloading of heavy boxes! When I return the vehicle after hours I called corporate on three different occasions and talk to four different operators and the first three all referred me to the website and gave me very little assistance or help other than to refer me to the website! On my final call I spoke with Bree who was very helpful and solve my problem immediately with very little fuss! I was able to check in the vehicle by dropping the keys in the box and locking it up at the location and explanation that none of the others offered and all who had spoken to me previously recommended I go to the website which Bree told me was impossible since I had not made my reservation through the website!

Michael J. le

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The only negative from today stems from when I first opened the truck up. It wreaked of cigarette smoke. Even though the truck was clearly marked on the side windows, someone was still smoking inside the truck.

Daniel G. le

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Using the app to pickup and drop off is awesome

DOROTHY W. le

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Hire more people so that we don't have to wait. My appointment was a 9 am but they didn't even start on it until 10:30 am and finished at 2 PM.

roy c. le

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Le client n'a pas laissé de commentaire.

Dana D. le

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Like always clean professional and courteous well done.

William S. le

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Alex assisted my checking in and was very clear about proceedures and policys.

ERIC G. le

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Le client n'a pas laissé de commentaire.

TONY M. le

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Great service, with a helpful attitude.

omar g. le

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Le client n'a pas laissé de commentaire.

adrian e. le

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Very nice people.. clean store and equipment

JOSE MANUEL L. le

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good job

Robert G. le

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Le client n'a pas laissé de commentaire.

Margaret R. le

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Le client n'a pas laissé de commentaire.

Julie M. le

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I had and extremely long wait time, which was made worse by a necessary truck change. I appreciate them making sure I didn't leave with a bad tire, but my hour plus visit to pick up my reserved truck will have me trying a new location next time.

Scott W. le

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Le client n'a pas laissé de commentaire.

Anthony t. le

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Le client n'a pas laissé de commentaire.

Harold C. le

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Everything went smoothly. No problems.

JOEL C. le

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Le client n'a pas laissé de commentaire.

Steve C. le

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Le client n'a pas laissé de commentaire.

Franklin D. le

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I wasted an hour and a half trying to pick up even after doing everything required from my phone before going inside.. was told I’d receive a discounted price which they would not actually do

J Roldan P. le

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Le client n'a pas laissé de commentaire.

Kristine M. le

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Le client n'a pas laissé de commentaire.

donovan m. le

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Checkout process was slow. Only 1 person working front desk. He was on phone handling another customer as 3 people waited. At drop off no one was in the office, waited for 5 minutes, eventually dropped keys in 24/7 box. Got a call next day to return equipment. Had to verify that truck was returned.

SUZETTE G. le

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Make sure staff are present in the building for customers. I waited 15 minutes with not a worker in sight. I found them outside. I called 800 number and all they can say is they texted staff however I still waited n no one came. Also my tail lights on the trailer were broken and I never got to move at night due to this issue as I didn’t want to get a ticket and all they did was credit me $10. Poor customer experience.

Ralph F. le

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I only rated this place above average because the staff was wonderful even though they were super busy, there was only two of them and 5-6 people in line. Ok hire more staff to help, I know how it is to be short staff all the time. Thanks for being positive!!!!

Heather V. le

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Le client n'a pas laissé de commentaire.

Rohn W. le

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Outstanding service from Charles. Facility was well stocked and clean. Staff did a great job getting my trailer hooked up.

Kimberly W. le

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Le client n'a pas laissé de commentaire.

Alfonso M. le

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Cleaner rentals. The motorcycle trailer I was first given was diet with what looked like fertilizer and stuff in bed. I was hauling a 30,000 motorcycle and didn't want that blowing all over it. I had to request another trailer and that one was clean.

larry g. le

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I rented a 5 x 9 open trailer. I had a number of large enclosed shelving units ( , with doors) that needed to be moved from storage to my house. They were full of my garage things and could be easily moved with a hand truck. The small tailgate on the trailer simply needed to be unclipped from the safety chains so that it would drop down and allow the wheels of the hand truck the slide up the ramp. However, the carabiner nuts were frozen and would not turn. I had a wrench and the still would not turn. This put the hand truck wheels well below and under the lip of the tailgate and therefore made it impossible to slide the hand truck up the tailgate and onto the deck with each of the loaded shellving units. I had to take apart and unload each unit and set them on the deck. When I got home I had to reassemble each unit and return all the the things to the shelves. This nearly doubled the time it took to move all of the stuff in storage to my house. Those carabiners are a small item and should be in working order so that the tailgate can drop all the way. Next time I rent a uhaul trailer ( if I rent one), I will check the nuts first to make sure they are working? By the way, it was a very hot day and I was working in the direct sun light the whole time.

Kelly H. le

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It was quick and easy.

Nancy M. le

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Very nice and informed staff. I will complain about the price. I payed double the amount of money that I planned on spending. The advertising is confusing if you're not used to reading the fine print. That's the only reason why I probably not look elsewhere for better process next time.

maria m. le

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This time around everything was great but I'm a little disappointed that no one has got back to me after calling a Mike uhohe didn't answer and couldn't leave a message because his voice mail was full. The wrote a review about my experience and an e-mail to 709029_GM@uhaul.com asking to get back to me. This happened on 4/22/19 and today is the 4/26/19 and still haven't heard from someone.

Christen L. le

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Le client n'a pas laissé de commentaire.

Jan M. le

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Easy reservation for a rental truck, easy pick up, easy return and friendly folks at the store.

Steven C. le

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Scuffed at the idea of veterans discount

JOEL W. le

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There was no furniture dolly available to us as had been requested in the online order and check in. It would have been nice to know this when I check in on line the day before so I didn’t have to use my time to find a different place with a dolly

James J. le

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Maybe another station. There were only two people working this morning. There was quite a line. However, the online check in and pick up saved me a lot of time. I will never stand in line again.

Fran V. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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I will go back to using Penske for truck rental. The trucks are in better condition.

Forrest H. le

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Le client n'a pas laissé de commentaire.

Michelle H. le

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Did not answer their phone. Bad customer service. Bye UHAUL.

Steven C. le

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Terribly disappointed that there was no veteran discounts when asked I was told “ uhaul prices are the lowest in the business so they feel that it’s not necessary “. With that I won’t use them again

James B. le

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Le client n'a pas laissé de commentaire.

stacey w. le

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There was a guy outside helping people as they came in. We didnt even have to go inside it was quick, last time we dropped of there we waited in line for over an hour and didnt realize we didnt have to when dropping off a trailer

Darnell R. le

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Great customer service!!! Very helpful staff!

chris b. le

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Well run, and clean. I would only say.... too many U-Haul pickups in parking area. Not enough customer parking.

Ronald S. le

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Le client n'a pas laissé de commentaire.

Manuel G. le

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This location is very well organized and would highly recommend this U-haul spot over others. I will definitely use them again.

jagjit d. le

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Excellent customer service by Charles branch manager

Jon G. le

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Everything handled well, no issues.

LOREN L. le

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Le client n'a pas laissé de commentaire.

Peggy S. le

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Le client n'a pas laissé de commentaire.

Dawn K. le

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Staff not so friendly. Truck was very dirty inside and out. Driver seat unable to adjust & same with the mirrors. Was very glad I didn’t need it for across country driving.

Becky M. le

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Le client n'a pas laissé de commentaire.

Matthew K. le

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The customer service was great - It's the price that bothers me. When I moved to Visalia back in Dec 2018 from Twin Falls, ID, a 5x8 trailer cost me less than $60. This trip from Visalia, CA to Auburn, WA cost me $235 for a 4x8. Talk about price gouging... This would be the only reason I would NOT recommend Uhaul.

Jacob R. le

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Le client n'a pas laissé de commentaire.

Linda L. le

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They always do a good job at this location.

janice r. le

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Le client n'a pas laissé de commentaire.

vickie r. le

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Nothing everything was A+++ service the only thing was that the price was a little pricey. Price could be a little less.

Michael J. le

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The passenger door would not open from the outside. The driver door had a horrid rattle in it. The passenger door poses a grave safety hazard and the truck should have never left the yard with kind of defect.

Jimmy B. le

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Le client n'a pas laissé de commentaire.

Henry W. le

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The picking up part was fine. Was a bit annoyed waiting over 20min on the phone to speak to a rep while driving to the location. But it was fast in and out so it was fine.

John I. le

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It did take a little longer to check in despite pre-check in ahead of time but over all a good experience. I have used this location several times and have always been satisfied.

Jeanne H. le

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Le client n'a pas laissé de commentaire.

Jose G. le

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Poor protocol. Asking for 2nd phone number and they call to confirm who you are.....stupid.... 45 minutes later just rent a dolly.

Greg H. le

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Everyone was great

Robert G. le

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Le client n'a pas laissé de commentaire.

steve d. le

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I tried to use your online reservation system - I even received a text with a confirmation number, but your system lost me. The person at the desk started a brand new reservation - fortunately he had a large truck in stock so that I wasn't delayed.

Sean C. le

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Le client n'a pas laissé de commentaire.

Dahl C. le

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Tyree... assisted me. He was very helpful, provided quick service, ensured trailer was clean and hooked up properly. Great customer service. Very nice and personable. Demitrie assisted me in the return process. He was very coronial, quick to process and unhook the trailer. Great personality... very friendly.

Suzanne S. le

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Le client n'a pas laissé de commentaire.

Derrick L. le

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Le client n'a pas laissé de commentaire.

Lorin T. le

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Le client n'a pas laissé de commentaire.

glenn s. le

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Le client n'a pas laissé de commentaire.

sheri c. le

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Le client n'a pas laissé de commentaire.

Beverley D. le

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Fast, efficient and professioal.

Travis J. le

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Le client n'a pas laissé de commentaire.

Rebecca M. le

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The guys were great and very kind. I didn’t get their names. My card was charged twice - that’s my only complaint but I know it was an innocent mistake. Other than that service was professional and the guys were respectful.

Helen B. le

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Isaac gave me excellent customer service. He did a great job of explaining how to tow the trailer , Helping me to feel much more comfortable and safe about hauling my car over the Grapevine. He was very professional and demonstrated concern about my having a good experience . Charlie ( as always) was helpful over the phone and before Isaac took over . I would recommend this location to others.

jose t. le

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Le client n'a pas laissé de commentaire.

Barbara N. le

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Le client n'a pas laissé de commentaire.

Eric F. le

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Le client n'a pas laissé de commentaire.

John D. le

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Very good customer service. Nice indoor storage units.

John D. le

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Le client n'a pas laissé de commentaire.

steve h. le

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Le client n'a pas laissé de commentaire.

Justin M. le

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I've never been to this uhaul before, but I will definitely go back for any future needs. The location was clean and well kept. I worked directly with the manager and had a great conversation with him that made the whole experience so much better. I am indeed a happy customer. Thank you!

Jesse G. le

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I live on the opposite side of town & there are several rental places I can use that are closer and more convenient, but the guys at this particular uhaul have always treated me with A+ service & always get me in and out with zero hassles.

joel m. le

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Just pay closer attention to detail. I asked the guy at the desk for an appliance cart. We had a discussion about which one was right for me. Only a few seconds had passed by the time he charged me. Didn't charge me for it evidently, didn't load it up. When I returned with the truck and told him he didn't give me a cart, "yeah, sorry I forgot", was the extent of our conversation while he handed me my bill. Luckily my friend and I can carry a washing machine through a building, definitely wasn't the plan though

Esther L. le

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Le client n'a pas laissé de commentaire.

tom w. le

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Charles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!

Rebecca E. le

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Le client n'a pas laissé de commentaire.

Olga M. le

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Le client n'a pas laissé de commentaire.

SCOT L. le

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Le client n'a pas laissé de commentaire.

Jacqueline R. le

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Was a good experience over all. Thank you Jacqueline Randolph

Steven R. le

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Le client n'a pas laissé de commentaire.

Brian E. le

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Keep gas tanks at or near full. Immediately drop the estimated charges when the final charge is completed.

LAWRENCE H. le

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Easy drop off process

James M. le

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Le client n'a pas laissé de commentaire.

ELIZABETH H. le

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30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer😂

Teresa W. le

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I have been using UHAUL for more than 30 years and during a customer service call that was absolutely horrible, thought I might need to go somewhere else next time BUT the team at this pick-up location changed my mind! They went way, way, way above and beyond!! Thanks guys for restoring my faith in your company ??

Nate L. le

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Le client n'a pas laissé de commentaire.

Lisa N. le

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New, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!

Pabbie John P. le

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Charles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez

tillman s. le

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The site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.

CHRISTINA S. le

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We moved across country and this facility was the rudest I've ever had to deal with. They changed the delivery time of the UBoxes without saying anything and I had a crew hired to unload.

Candace F. le

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Perfect.