Horrible experience. They wouldn't let me drop off the auto transport trailer because â€œthey didn't have roomâ€, told me to drive to another location or return in 5 hours. Then they erroneously charged me 150 $for missing equipment and 20 $for after hours service when I returned the truck at 12:15 pm with all equipment. Will not recommend this location.David S.
Customer Reviews for U-Haul at Peachtree Rd
Pour nous contacter
Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Robert S.
The young lady working the counter, both at pickup and return, was cheerful, helpful, and competent.CECIL M.
The associate was helpful in returning the equipment.Sarah T.
The installer at this location did not reinstall the muffler onto the exhaust insulators. I did not notice this failure until I got home. This is an unacceptable oversight that could have caused long term damage to my vehicle. I reinstalled the exhaust into the insulators myself as I did not want to drive the vehicle 30 minutes back with an unsecured muffler. I could not be more displeased with this service.Alex J.
I was overcharged after I returned the vehicle back to the location and was away from the area. I sent in an email requesting to speak to a manager and I still have not received any response.AARON S.
I walked in 5-10 minutes before closing to retrieve my key. As soon as I walked in, the man told me that the location was closed. Even when I told him I needed to get a key, he kept telling me that the location was closed. I understand that he was dealing with some stressful issues with police at the scene and some young men. However, the way he treated me and talked to me was unruly. I don't really believe he had any excuse for what he did. If I had not caught him walking out the door and asked him what I have to do to get my key, I would have never been able to rent the van. Furthermore, when I told him I needed a dolly, he just told me they were closing and rushed me out the door. I never got it and made our move more difficult.TYKI W.
The U-Haul smelled like smoke and could have been cleaned they were plastic bottles underneath the seatâ€¦ But the personnel were very friendly and professional and accommodatingAtiya S.
Excellent service. However, after hour return is not availableJOSEPH W.
Le client n'a pas laissé de commentaire.SANI C.
The young lady that help was real nice. She was doing amazing with helping customers.ROSE K.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.ANTHONY P.
Very helpful employees, and I got a brand new van - which was nice!Cynthia G.
Worst U-Haul experience of my life. I think I've rented 20 times, including several times at this location in the past few years, and this was terrible. The site manager (Michael) was RUDE and very unfriendly. He was dictating, condescending, and treating everyone as if they were wasting his time and annoying him, both employees (I feel sorry for them) and even me! The new guy that was helping me was SLOW and learning as he went, and not being effectively trained. The two vehicles I got were full of gray/white dog hair, and one was BAD, so they clearly didn't get any attention. The cup holder was full of sticky muck. There were so many dents and scratches on it they probably wouldn't have noticed if I had done something (I didn't), and the "rear door open" message on the dash wouldn't go out no matter how hard we shut the door (it was shut!). Second truck had less than 1/4 tank of gas, too. I spent 30 minutes trying to rectify the situation, as they had to cancel and START OVER when we switched vehicles from the fuzzy one. I can't say enough... this was bad enough to make me look elsewhere. I have to move in a month and I won't be coming here for trucks. Sorry.Joseph K.
I got over charged and I can't get in touch with anyone. I held for 60 minutes to be returned to a recording that said to wait 60 minutes.ELECIA V.
I made a reservation on your website 2 days ahead. Morning of you called at 8:15, pick up was to be 9:30, that I had to drive 45 minutes away, to a very scary neighborhood. The doors were padlock. Called your 800 # in desperation, to be met with belligerent scheduling employee. Finally got a helpful employee who got me a van at the original corporate location, only to be treated horribly by your manager.Perry E.
Le client n'a pas laissé de commentaire.Jeffrey L.
Le client n'a pas laissé de commentaire.jasmine S.
Representative was very rude and very unprofessionalfarhan A.
The truck was left with less than 1/4 of a tank when I got it, driver and passenger side looked like someone sneezed all over it. Sticky with crumbs and hair in the cup holders. Truck served its purpose, but when your in a time constraint to move and paying by the hour and you have to spend time getting gas for the first 30 mins, its extremely frustrating. Returned the truck in better condition than I got it, and put the amount of gas back in that I used. U-Haul has been a great experience in the past, but this time was different.Tyler U.
Le client n'a pas laissé de commentaire.Rebecca A.
Be very straight up about the pricing do not deceive peopleCharles Eugene U.
Signed up for 24/7 pickup. Arrived early and the location wasn't even open yet. Staff was rude and uninterested. Truck was not full on gas and the inside was dirty filled with pet hair everywhereRoss K.
Le client n'a pas laissé de commentaire.ANDREW G.
Your doing great, thank youRalph K.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Selin R.
I was over charged on my final bill.Yvette M.
Nothing- it was a smooth return!Joseph B.
The van was not maintained well. The engine oil pressure low and the van started making the knocking sound. I had to cut my trip short. I could not even accelerate. Then I get a call saying they had to inquire about the van and accused me if I had hit the van with a speed bump or something.Vivek S.
Be friendlier and more helpful. Do not rent wrecked and damaged vehicles when you have clean brand new ones available. Or maybe I was rented the damaged vehicle and not one of the new ones because I was an African American female??? There were brand new vans there and they were still there when I returned the van within an hour and a half!Fonda S.
Le client n'a pas laissé de commentaire.OMAR E.
Staff does an excellent job of completing transactions quickly. This is especially true for those customers who have online accounts and have already checked in prior to their arrival for pickup.Wesley M.
Le client n'a pas laissé de commentaire.Gula J.
Le client n'a pas laissé de commentaire.Shelley C.
Le client n'a pas laissé de commentaire.ROBERT H.
If your location has a problem with crime, I fail to see how it becomes the customers responsibility to turn in the vehicle when it's convenient for uhaul.CRISTOPHER L.
Everything was great! Customer service was great also :) thank you!MICHAEL F.
Have more staffjan L.
Le client n'a pas laissé de commentaire.Amy S.
Le client n'a pas laissé de commentaire.JULIANO B.
The gentleman who helped us on drop off was wonderful!! He checked us in in the pouring rain with a smile and no complaints!MICHAEL C.
The information is in your system I was sent to U-Haul twice that was not open and had 8 trucks sitting outside!!!!!VENISHA C.
Nothing is going perfect location and very nice people I recommend 100 percentROYLAND C.
Good experience!Stephen H.
Actually clean and maintain the uhaul. Check engine light was on, no mattress pads or furniture covers were available, back didn't lock, sheets were in the shotgun sheet with a sign that said â€œproperly of mash burnâ€Told someone when we dropped it off and they said someone was probably sleeping there. Couldn't adjust mirrors. Such a stressful moving experienceDominique K.
Le client n'a pas laissé de commentaire.Swapnil B.
Le client n'a pas laissé de commentaire.GERALD T B.
Le client n'a pas laissé de commentaire.hadley M.
Le client n'a pas laissé de commentaire.KENNETH G.
Le client n'a pas laissé de commentaire.Michael T.
The owner could hardly wait until I left. Not at all customer friendly. He was anxious to be somewhere else. He was VERY impatient with me as I cleaned up the trailer and backed it into a tight spot that required a 90 degree turn at the bottom of a hill.Mark D.
management at the location is very professional and on top of things.DARREN R.
I chose the 24/7 pickup option so that I would not have to deal with anyone inside the U-haul store. I was unable to pickup my rental truck via the 24/7 option for some reason and was told online I could only pick it up when the store opened. Once I went BACK to the Uhaul store at 9am when they opened, I had to wait 30 minutes to get my truck which in total took an hour and a half out of my rental time that I had scheduled. I will not use this location again.Logan Daley L.
The gentleman that helped me with the car trailer was very helpful and patient. He has excellent customer service skills. I would definitely use this location again, especially if he was there.Rob J.
The vehicle was not fueled properly and had several mechanical issues with the doors that made the inside alarm alert to the problem. The interior had an excessively overpowering smell of body odor as if a homeless person were living in the van. The store attendant was the rudest person in all of my experience worth U-Haul. I'll find somewhere else to rent a vehicle even if I have to pay more.Marc B.
Le client n'a pas laissé de commentaire.Michael B.
More staff.. I waited 30 mins .. manager finally came out to help the people in lineMargaret C.
Le client n'a pas laissé de commentaire.ROLANDO C.
Le client n'a pas laissé de commentaire.CHASE P.
Very pleased with the overall experience from reservation to the return.david M.
Le client n'a pas laissé de commentaire.David H.
The truck was CLEAN. The muffler needs something done to it!!!!! Tighting it up or Something.JAMAL M.
Le client n'a pas laissé de commentaire.Benjamin S.
This location just need to work on its customer service.CLIFFORD B.
Le client n'a pas laissé de commentaire.ABBIE D.
Was very pleased with my 10' truck rental. Truck was very clean and had no issues with 700 mile move. Pick up and drop off process when well.Eric C.
Booked a uhaul for 10 am. Showed up and the guy looked at me like I was stupid for thinking I could get a truck there. I booked two weeks in advance. Didn't get a truck until 3 pm. Would never in my life use that location or uhaul again. Totally unacceptable.Case D.
The customer service at the Brookhaven location was fabulous!!Julienne G.
Le client n'a pas laissé de commentaire.MATTHEW H.
Make sure I have a truck for my reserved time. I reserved a truck for 10 am and one wasn't available until 1 pm. That's not acceptableDerek T.
The truck was not up to par! The car was disgusting and unsanitary. Upon driving the truck shaking when you drive above 60 mph. Also, the tires need an alignment. Overall, the truck need some work. Also, I reserved at one location off Roswell Rd - so happen to check my email for the time- Haul changed my location to Peachtree Rd without notifying me.KEONNA S.
Great customer service was provided by the employees at this locationTiffane L.
There was no line I was the next customer and had to wait an additional 15 minutes well there were three associates only one customer had of me being waited onALPHONSO F.
Le client n'a pas laissé de commentaire.ERIC P.
Great experience! Easy text software and reservation/contract system. And I got a new van which was super nice!CLIFFORD L.
This is my first time ever renting a Uhaul or dealing with the company at all and I can't begin to explain what a nightmare my experience was. I hope I never have to deal with them again and the customer service is literally nonexistent.Nikia Y.
Le client n'a pas laissé de commentaire.CHERYL L.
Le client n'a pas laissé de commentaire.KYLE E.
Le client n'a pas laissé de commentaire.Erin H.
Le client n'a pas laissé de commentaire.TODD H.
Everything about my experience was fine EXCEPT that I was charged for 2 rental periods instead of 1. I returned my vehicle after hours on day 1, and called Uhaul (spoke with 2 representatives after being on hold for over an hour). They confirmed I would only be charged for 1 rental period. Instead, I got a receipt charging me a 20 $convenience fee PLUS another rental period.Matthew S.
The personnel at the store were rude and terse during our conversations and did not provide accurate information regarding the truck rental return process. I was told I could leave the truck parked in the rental return area and I would not be charged extra. In fact, I was charged extra, so I was given false instructions from the personnel working at the store. I'm extremely disappointed and angry at Uhaul for this experience.Chad M.
I hired a truck and a trolley, but when I arrived the trolley was not there. That made it much difficult to move my things. Everything else was great. The â€œdo it yourselfâ€ was awesome.Miguel P.
The person who attended us is ridiculous rude. The worst experience. If you work in a customer service you should be polite and respectful. The person don't have an idea to talk to a customer. How rude is this guy that I saw how this him scream to his team member, unbelievable. Really bad customer service!DIEGO H.
The agent was extremely rude and had an attitude until I checked his assHerminia W.
Le client n'a pas laissé de commentaire.Jonathan K.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Jocelyn B.
Absolute Failure. I dropped off the trailer at this location. I had the trailer for 40 hours and they are trying to change me for 7 extra days. Highly questionable business practices.John A.
It was very hard to contact the store or anyone about the rentalFRANK K.
Le client n'a pas laissé de commentaire.Alexander G.
Le client n'a pas laissé de commentaire.jane M.
The young man with whom I closed my contract was great: very friendly and very helpful. He is an asset to UHAUL. The person with whom I opened my contract, that location's general manager, was HORRIBLE! He engaged in conversation with others while I was trying to rent my truck causing a delay in me getting my truck; he didn't explain costs or the features of the truck as most locations do; he pointed at the location of the truck and the dolly as opposed to showing me where they wereâ€¦he was HORRIBLY unprofessional and down-right rude. When returning my truck and waiting on my receipt, I was shocked to see how polite and engaging he was to the customer ahead of me as he had been so rude to me the day beforeâ€¦.then I quickly realized the glaring difference: that customer was white, I was not. Your GM at this location needs training in diversity and Inclusion and how to treat customers from all backgrounds. He was a complete JERK!keith W.
Le client n'a pas laissé de commentaire.BRANDON S.
Le client n'a pas laissé de commentaire.ARLANDER T.
Le client n'a pas laissé de commentaire.Jordan V.
Quick and easy rental. Nice friendly staff.Rodney M.
Very hectic and busy when I arrived. Initially the staff did not inform me that it was going to take awhile to check in. Finally after I was informed of this, I explained to the guy that my daughter had to catch a flight and he took my key. It actually took a couple days for them to finally clear me out, Don't think I'll be using U-Haul again any time in the near future.Too much of a hassle!Faith W.
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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