Customer Reviews for U-Haul at Peachtree Rd

3 357 évaluations

3947 Peachtree Rd NE   Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street)

(404) 231-2126

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(404) 231-2126

3947 Peachtree Rd NE
Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

My reservation was made for the Piedmont location, but switched to the Peachtree location because the trailer wasn't available. I was never notified of this change. The trailer at the Peachtree location was dirty and smelled of smoke from a homeless person that spent the night in it.

Dan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
1

I have waited over a month for a refund and have contacted customer service 5 times now and every time I am told I will get my refund for uhauls mistake. I have still not received it and I get the same response every time.

Patrick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Benjamin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bogdan M. 
Évaluation :
5

Excellent Service!

Fonda S. 
Évaluation :
1

Trailer was dirty moving blankets left inside mud on the outside. The person on duty could not hookup or lift the trailer. Said I may not be able to take the trailer because she could not hook up the safety cables. So I hooked them up and asked her to check them. She did and just walked away, I asked am I good to go she said yes

John S. 
Évaluation :
5

The man helping us with the trailer hook-up was exceptionally good and helpful. I don't know his name but he was from Ohio and really motivated and nice.

Walter D. 
Évaluation :
5

Staff member was friendly and patient!!!

Nicole B. 
Évaluation :
5

truck needed wiper blades, the 12v were not working well

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONA L. 
Évaluation :
5

Great Customer Service!!

Brent S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Byron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany R. 
Évaluation :
5

The person who checked-in the truck was very helpful. No problems here either.

Doug D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank R. 
Évaluation :
3

Furniture dolly wasn't available, even though we included that in our rental. Fees are not transparent. Its $20 for the whole day no matter how long, but if you bring it back late (within the same day), all charges are doubled (since its considered 2 days). I should have just rented the uhaul for the max amount of time (23 hours) and avoided a double charge. Wtf.

Jeremiah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet C. 
Évaluation :
1

Inspection failure had to get a whole new trailer from another state

asia L. 
Évaluation :
1

I returned the trailer on Friday, 11/4 at 6:30. I received little or no assistance on where to put it. I spoke to 3 different employees about making sure it was properly checked in. Each said I was all set. Later I received a late fee which alleged the trailer was returned on Monday, 11/7 at 11:07. As the receipt suggested I emailed '776050_GM@uhaul.com' with the issue. I received no reply of any sort. I have disputed the charge on my credit card. I will likely seek a competitor for my future needs due to the incident.

Michael A. 
Évaluation :
3

poor attitude from the person that handled the transaction.

ROBERT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Drop off was quick, easy and seamless. The staff person who helped us was happy to help and was very warm.

Suzanne Z. 
Évaluation :
2

Improve the customer service upon return of U-haul vehicle. The people checking the vehicles lacked attention to the customer. Gave little to no direction on how to complete the return process to close out billing. Also, the driver interior was not clean and reeked with marijuana smoke. Had to go buy Lysol disinfectant spray just to get the smell out.

LaMonte J. 
Évaluation :
5

Super easy.

Clay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen S. 
Évaluation :
5

The trailer was dirty when we picked it up and smelled of liquor and urine. The staff was friendly and helpful - but the trailer was gross!

CHRISTINA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Front desk person could use training in people skills, the blonde.

Shailia B. 
Évaluation :
5

The management is superior! They treat you great and always want to help.

Kristian R. 
Évaluation :
5

Tiwannie went above board to make sure we had a great experience. She was thorough and courteous. Merci.

FAITH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas L. 
Évaluation :
5

clean vehicle and nice staff

Ronald L. 
Évaluation :
4

Online reservation had some different information than when I picked vehicle up. Online said I could waive insurance, but I was told onsite that insurance was required for a pick-up truck.

Glenn C. 
Évaluation :
5

Exellent service, curtious helpful and prompt

Amit M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quansherria B. 
Évaluation :
5

The staff is the best …

ramone P. 
Évaluation :
5

Tawannie was absolutely amazing and efficient. above and beyond what i expected from a uhaul center. i came in on my phone because i did a mobile reservation (wanted to avoid my expectation of bad service) she greeted me, helped me with my mobile check in, knew every answer to my questions, all while helping other guests and taking care of the store and the lot. i was mind blown by how knowledgeable efficient and friendly she was! thanks Tawannie for starting my long moving day off with a smile!

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kehinde M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayonna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric M. 
Évaluation :
5

Equipment inside was clean. Would love to have the windshield washed. It was kind of difficult to see out of during the early morning hours. Otherwise it was a great rental

Cynthia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto M. 
Évaluation :
5

I want to give special commendation to Tiwannie Ross at this location for her commitment to exceptional customer service. I was in a bind and Tiwannie went out of her way to assist. She's magnificent and when I rent from UHaul again, I will absolutely go see Tiwannie first!

Jessica C. 
Évaluation :
4

Truck be more up to date , and have the floor boards not feeling like they were over heated !

Armando A. 
Évaluation :
5

Please take Wolfpac movers off your website they are HORRIBLE. Ended up being 4 hours late too move in, I had to extend truck rental, and they promised refund and then stopped responding

Julia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

The online reservation system was not helpful - I ordered the hitch and installation, but it told me, "Drop off was not available" okay, I will wait. However, there is no waiting room. I literally stood on the sidewalk for almost 2 hours. - Michael, who did the installation, did a good job. When he was done, I had some concerns, and he made the changes that I requested - Had Michael not been so considerate this review would not have been positive.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eugene K. 
Évaluation :
2

The staff was super rude and unprofessional. I tried to call to make my appointment and the lady just said “do it online” then hung up the phone. I only called to get a recommendation for my hitch size as the website is not very clear. I went in on the day of my appointment for a 10a apt and the lady said the guy was not there yet so I had to drop off my car. She was very rude and didn't seem to care. The hitch guy showed up at 2p finally. Never going back here again.

Evan R. 
Évaluation :
1

The most horrible expereince I have ever had. You bait and switch your customers, because you feel they are desparate at the point of pick-up. They don't give a hoot at this location once they get your money!! Neither do your 1-800-UHAUL, they can care less about customer service. Simply put it stink right to the core!!!

CLOVICE V. 
Évaluation :
5

It all worked and the U- Haul personnel were excellent.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sang P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

heather B. 
Évaluation :
1

Terrible experience. I would never come back. The truck had mold growing out the ceiling, passenger door would not close, check engine light was on during the rental. I was told to unload and bring the truck back because of the check engine light and that everything would be taking care of, but I was hit with a fueling charge. ($90 fueling charge, but the truck was driven a total of 12 miles) Furthermore, I had to spend additional money on movers and moving equipment that was not available even though it was on my reservation. When I came back the same day to explain that the truck was in terrible condition and that I now needed a lock and to extend the time since the delay with getting the truck pushed me behind schedule, your employee ignored the problem and sold me the lock. Lastly to add insult to injury the following day when I dropped of the truck this location had tons of moving equipment in the garage and the girl who check my truck in said the got a lot of equipment in this week. So purposely didn't give me the equipment that I requested and needed. Please avoid this location at all cost. Uhaul, please buy better trucks, maintenance them regularly, and take better care of your customers.

Alanna D. 
Évaluation :
1

Have the things people request or don't advertise that you have them.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN C. 
Évaluation :
2

Very slow. Need additional counter help. Had to complete the paperwork 3 times prior to hooking up trailer.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
4

Newly hired gentleman in there was awesome. Think his name was Mike. Very helpful. Was unable to get some blankets and dolly I reserved however due to shortage.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus D. 
Évaluation :
4

The employees were helpful. Unfortunately we had to wait an hour for the internet to work but it was all resolved.

Abigail L. 
Évaluation :
5

Continue to do what you're doing big smiles mean a lot

Mary D. 
Évaluation :
5

Outstanding and quick service

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Although the xfinity network was down the staff at this location was understanding, professional and courteous. I appreciate their services. After the system was up again, they provided service to every customer. Merci.

GERRI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL P. 
Évaluation :
5

Improve? Just carry on. U-Haul is it. No need to look elsewhere. I've been a customer for decades. Brookhaven, Ga. Thank you for maintaining your standard of service. Your employees have always been first rate particularly on my last visit. Give all of them a raise.‍♀️

BETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

juan C. 
Évaluation :
4

The trailer tire ratchets were not oiled recently and difficult to tighten and loosen following hauling vehicle

Kevin W. 
Évaluation :
4

Stop adding the CDW automatically Fix your website so it works when completing the reservation. I went through all the steps to decline the CDW, upload my driver's license and provide a credit card only to have the website not work and put me back to the start of the reservation process. As such, when I went into the location to pickup the van, I didn't notice until I returned the van that the CDW was automatically added back. The store assistant manager indicated he wasn't able to do anything and I needed to call customer service to resolve

COLIN W. 
Évaluation :
5

They were super helpful getting everything squared away. I needed to pick up and load the truck before I hooked up the auto transport. They made that easy as pie. Then I came back after loading the truck and they hooked up the AT and helped me load and tie down the car.

Warren E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN C. 
Évaluation :
1

The customer service at this location is horrible and I will never use this location again . They were so rude and unprofessional . The only person who has professionalism is the manager here . But I will just look at the Home Deoot moving trucks next time .

TONYA F. 
Évaluation :
4

Things seemed a little disorganized, but I got in, got my truck, and got out with very little hassle. Definitely fix that leaky tire, though.

Aaron S. 
Évaluation :
5

Great customer service! Very helpful.

Julia J. 
Évaluation :
5

Very simple, professional, drop-off experience. Quick email reflecting closure.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julito F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devante B. 
Évaluation :
5

Easy in and Easy Out....Tiwannie and staff were excellent!!

Toby P. 
Évaluation :
5

I made my check in online, the web say only pick up the keys inside and that's It, there is a young lady inside the store that doesn't wanna give me the keys because she says that a I need to pay again and register myself in the location, I lost almost 20 minutes waiting in te counter meanwhile she seating in the desk singing a song like it was laughing about my problem

Armando L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina J. 
Évaluation :
5

Can you please give me the contact information for the person that was in charge of receiving returned equipment? The hot guy

Julia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toloria G. 
Non les évaluations ont été soumises pour cet établissement.

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