Customer Reviews for U-Haul at Quincy Ave

3 060 évaluations

438 Quincy Ave   Quincy, MA 02169
(Rt 53)

(617) 471-1117

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(617) 471-1117

438 Quincy Ave
Quincy, MA 02169
(Rt 53)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilio G. 
Évaluation :
5

Ryan was very helpful, I was late by over an hour for my reservation and he still was able to get me a truck within 20 minutes. Returning the truck was extremely efficient as well. Would definitely come back here for my next move.

Ashwin N. 
Évaluation :
5

Rental staff top notch - courteous, respectful, efficient, professional.

TIMOTHY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zheqing J. 
Évaluation :
5

Manager Ryan is the best !!!

RUSSELL R. 
Évaluation :
5

The manager is a very cool and respectful person.

Nycole G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

an G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Godfrey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
3

The staff was very courteous and accommodating and helpful with everything.

Larissa S. 
Évaluation :
5

Staff was extremely friendly and helpful. I've never had to move on my own before so it was really nice that he talked to me like a real person and not a just a customer. Process was quick and easy since I reserved beforehand.

Evan B. 
Évaluation :
5

Ryan was great! Helpful and funny too. No one likes to move.

Dana L. 
Évaluation :
1

Too much to say aside from I'm absolutely disgusted!!!! I will NEVER use U-Haul or that location ever again!!!!

BRANDI K. 
Évaluation :
5

Have more vans available if possible

Johnny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPFON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Changsheng Z. 
Évaluation :
3

Charged me for 1/8 tank of gas when not applicable. tried to call and no one picked up

William W. 
Évaluation :
3

Some confusion on the out mileage on the vehicle?

Anthony T. 
Évaluation :
4

GM was Excellent

Albert L. 
Évaluation :
5

One of the Best locations ive been to

Zach K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cayla N. 
Évaluation :
4

they never asked me for paperwork. Told me i would get a drop off receipt emailed to me. i did not get receipt.

Brian William R. 
Évaluation :
5

Manager was very helpful and kind and efficient Thank you

OPHELIA E H. 
Évaluation :
4

Despite being incredibly busy, Ryan was friendly and very helpful!

Kelly N. 
Évaluation :
5

Well for the first time driving a 15 foot truck the experience was not as bad as I anticipated it was a great haul and the truck handled nice and Smoochie 😝your rep was just fantastic

Annmarie M. 
Évaluation :
3

there was one guy working on a Saturday, he was very nice and helpful, but we waited a little bit. we also ordered a dolly and they didn't have one so that wasn't awesome.

Heather J. 
Évaluation :
5

Sean Obryan was awesome! He was very helpful and accommodating! Great job Sean !!!! :) he got our truck ready super quickly! Thank you kindly for the wonderful service provided! 10/10 would recommend

Kayla S. 
Évaluation :
5

On a very busy Saturday we rented a truck for the evening. The service provided by Ryan was super. He was both professional and knowledgeable. He was attentive to our needs and worked efficiently to accommodate the us . And we also Met Ryan who was also helpful and was cleaning the rentals and helping Sean . Great service and we will certainly recommend this location !

Arlene M. 
Évaluation :
5

I frequently use U -Haul truck rental services and hands down the Quincy location is my favorite. It all starts at the top with the manager Ryan and his team executes excellent customer service making the rental process easy and friendly!

Sean N. 
Évaluation :
5

Uhual is my go to for anytime I have to move something. The staff is helpful and trucks are always clean.

Mark C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Petit C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reggie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
1

Make it clear that when we opt to switch to 24/7 truck share we're still required to confirm if we will be picking up at the allotted time. 24/7 doesn't work if it isn't 24/7. We arrived just to find out that our order had been cancelled - there was no explanation other than “I can't help you”. The representative that was there was locking up and presumably ready to go home was absolutely unhelpful. We never received a call confirming the truck but at least our order was confirmed on the app. Before we knew it we couldn't find the order. We also never received our final receipt or any confirmation indicating that our drop off was completed. Possibly the worst moving experience thanks to U-haul. Now awaiting some unknown charge from you because we returned early. Also waited 45 minutes just to speak to a rep who then said that there are no guarantees but we can call back if we have issues with drop off. Why would I need to spend almost an hour waiting on the phone after having spent hours trying to move? You need a working system U-haul!! One that works for your customers not just your profits!

Cameron M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Z. 
Évaluation :
5

Ryan at Uhaul was tremendously helpful on Saturday 10/22. He had the truck ready to go and made sure it was a smooth transaction for check-in and check-out. Thanks again, Ryan!

James H. 
Évaluation :
5

My favorite U-Haul location, the manager Ryan is always super helpful and runs a great operation.

Sean N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY S. 
Évaluation :
1

Not sure what's going on at this location, or If this is normal for U-Haul locations. There was a woman who seemed like she was on drugs wrapped in moving blankets coming and going out of the back of the shop. Made it uncomfortable as she was walking around the property Mumbling words to herself. Seemed a little strange and was not the greatest experience, customer service needs some work also. The app for quick check in is sub par. Definitely would consider other options next time for a rental truck. Seems like there was some sketchy stuff going on at this office

Ross O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hemal T. 
Évaluation :
5

I have had several interactions with staff - they were all excellent - efficient and personable!!

Virginia W. 
Évaluation :
5

Guy who checked us in was very friendly and helpful-sorry that I can't remember his name.

Megan A. 
Évaluation :
5

guy working was very efficient and knowledgeable. not Sure of his name. Young man.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris V. 
Évaluation :
5

The gentleman that helped was friendly and knowledgeable. The trucks should be exchanged for newer ones. Over 100 000 miles and they are showing their age.

Katie V. 
Évaluation :
2

No staff at office desk upon arrival. Waited over 10 minutes with no staff. Called UHaul 800 number for assistance. Staff person who was the General Manager finally appeared in the parking lot. Stated he was in a truck. You knew there was a customer with a reservation for 9am, so be on the office to serve that customer upon arrival or have a staff person in the office at all times.

Christopher M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrizia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn W. 
Évaluation :
5

Very helpful and excellent service!

Sabrina T. 
Évaluation :
5

The guy working at the office was very helpful and kind to everyone even though it was an hectic situation.

Emre K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

The guy that helped me was very kind and just a nice person to talk you. He made my day

JoAnn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Everything went completely smooth

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Thanks Ryan Keep up the good work

jean C. 
Évaluation :
3

Truck drove like a pig. Could barely keep it at 60 MPH.

Andrew D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
3

I make it blanket order sold out everything

Alex U. 
Évaluation :
5

Awesome experience

Karthick C. 
Évaluation :
1

Customer service rep was great but he was alone the wait was long but he did a great job Especially on the weekends you need more staff at this location

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdalla Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lucas T. 
Évaluation :
5

The employees there were very helpful and kind

Lauren A. 
Évaluation :
5

Great staff

Randall B. 
Évaluation :
5

I liked the customer service; good guys working here. Important to be patient and polite. I recommend the location

ALEXANDER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diogo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah K. 
Évaluation :
5

The guys were so helpful and accommodating I can't express enough how helpful and kind they were at a very terrible time in my life due to fire thanks again

AMY J. 
Évaluation :
5

Great service, got me on my way, very polite and professional,

mark C. 
Évaluation :
5

The manager went above and beyond to ensure I was taken care of. Even offered to get me different vehicles from other nearby locations if I wanted to save money. Really Nice kid.

chris T. 
Évaluation :
5

Staff was friendly and helpful!

Bryce W. 
Évaluation :
5

What could be better? Well, not a thing. Easy to rent the vehicle, nice guys running the show efficiently, truck was super clean and nearly brand new, only 6000 miles. This was my first time at this location, the Weymouth location (also great!) is closer to my home and I usually use the Weymouth guys, but I was super happy with my experience here.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney F. 
Évaluation :
5

Team member Chris has a great personality. Very helpful. Professional. Friendly. Great communication skills. Merci.

Bell T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jesse S. 
Évaluation :
5

Ryan is very pleasant young man & was a super help. Everyone was kind . My experience was wonderful, espec Yr Manager Ryan. I thank you

TRACY S. 
Évaluation :
5

Ryan offered the single best customer service experience I have received at any U-Haul location. Even amid the chaos of Boston moving day, he was helpful, knowledgeable, and friendly, and he was doing everything he could to help people coming into the store get what they needed and navigate some challenges that came up with limited truck availability. I'm not normally one for leaving reviews, but couldn't let Ryan's efforts go unacknowledged. Merci.

Shaun K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ytteb C. 
Évaluation :
5

Great customers service! The manager was accommodating and put my mind at ease throughout the entire process! 10 out of 10!

Andrew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth K. 
Évaluation :
5

It was fast and exactly what I needed. The young lady helped with all of my questions and the young man who I dropped off to was just as wonderful. Great experience once again!

DENISE G. 
Évaluation :
5

Joe B saved my night by staying late until my truck arrived!

John S. 
Évaluation :
1

This was probably the worst experience I've ever had dealing with u-haul. Not only did they double book my reservation at this location, they also double booked a new reservation that was made at a different location. Horrible horrible experience. Waited about 4 hours for a vehicle.

Kaitlyn M. 
Non les évaluations ont été soumises pour cet établissement.

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