Customer Reviews for U-Haul at S Cobb & I-285

4 548 évaluations

5285 S Cobb Dr   Smyrna, GA 30080
(S Cobb Dr at I-285)

(404) 792-2772

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(404) 792-2772

5285 S Cobb Dr
Smyrna, GA 30080
(S Cobb Dr at I-285)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Something was wrong with the truck.

Ulandra M. 
Évaluation :
5

Nothing Mrs. Sharon is always proffesional and on point. She always smiling and greeting her custimers. Awesome person to do business with.

Dantavious G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lli M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian B. 
Évaluation :
5

Good service and good explanation .

Armando M. 
Évaluation :
5

Sharon is the best!! Very professional, very knowledgeable. The part that really wowed !!!!me was is customer service we received .

Angelica W. 
Évaluation :
1

I tried to make a reservation for 14th street location. It showed up as such on my dashboard/reservation details, but then the morning of, when I tried to pick up the vehicle, it told me I was in the wrong location and made me drive 20 minutes or to Smyrna instead.

Erin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jayme H. 
Évaluation :
2

My experience was just basic. Nothing was spectacular or amazing. Just another transaction. I've used U-Haul before in the past, so I knew what to expect. The process/transaction was just as it should be. The employee Sharon helped me, but unfortunately she was very bland, borderline rude, dismissive, and just didn't care. Which turned me completely off. I just wanted to get in and out so I can finish my move and go on about my day.

Brandon M. 
Évaluation :
3

Vehicles need to be inspected more closely before they are rented out.

Vanessa R. 
Évaluation :
4

I had requested two dollies with my order, but when I came to pick up the truck, I didnt have any., I was a little disappointed with that.

Louise J. 
Évaluation :
5

Excellent service à la clientèle

Markeze M. 
Évaluation :
5

Please find a way to get rid of the cigarette smoke smells.

Lary K H. 
Évaluation :
5

great experience at this location

Ralph D. 
Évaluation :
1

The woman working was awful. She was rude. Had a horrible attitude and I stood there for 15-20 minutes before someone even acknowledged me. She could've said ma'am we'll be with you shortly. Thank you for your patients. Every time I got there customer service is poor. Peoples attitude are not friendly either.

Deanna G. 
Évaluation :
3

Did not have available dolly that was requested—even though there was one on the floor

almator M. 
Évaluation :
5

S.O.

Carol B. 
Évaluation :
1

No parking available for customers Feels like intentionally troubling customers by providing no parking even though there are lot of empty spaces in the lot(they say they are reserved for U-Haul trucks which can't be seen around 🤔)

Guru Harsha P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ty S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Quick, easy

MICHAEL C. 
Évaluation :
1

Pickup experience was terrible. Manager was extremely rude and not helpful at all. Truck was dirty and smelled of cigarette smoke. Worst service I have ever received. Will not be renting from u-haul again.

Dan N. 
Évaluation :
5

Can't really think of anything. Maybe throw in a furniture Dolly with the truck.

Lenny D. 
Évaluation :
1

The manager was rude, miserable, and condescending. I had date stamped pics of the fuel at pick up and return and she refused to accept that the fuel levels were identical. I was charged for fuel when I returned the truck with the identical amount that was in it when I picked it up. Now I have to dispute it with my credit card company. I have spent hundreds of dollars over the last 2 months at this location. It is the one closest to my house, but I will look for other options going forward.

Terry H. 
Évaluation :
5

The staff here were very good. Rental online was easy, clerk got me set up quickly, and the associate came and hooked the trailer up for me. The trailer was not swept out completely, but that did not matter in this instance. Very good experience.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shai P. 
Évaluation :
1

The general manager at this location is rude and lies to her customers. What a horrible experience due to the person you have chosen to represent your company at this location. Never again!

Joe A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario C. 
Évaluation :
4

The gas tank was empty. We were given a $65 credit, but had to risk getting stuck on the way to the gas station. This could have been prevented had they put the requisite quarter tank of gas. They were really solution oriented. More like it was our problem to deal with.

Shelley R. 
Évaluation :
5

this was my second reservation, the first was for location(Midgard Self Storage Vinings) which did not have the truck I reserved at the time of pickup, so I lost valuable time having to go to this location to rent a truck. It would have been nice for the location (Midgard Self Storage Vinings) to inform me the truck I reserved would not be available.Horrible service at Midgard Self Storage Vinings .

RODNEY M. 
Évaluation :
5

All ok. I've used this location before and I will use it again! Very pleased.

Orlo H. 
Évaluation :
2

Staff need to learn customer service and lose the attitude. it wasn't a friendly environment at all. I will not go back to this location again.

Blake H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Staff was excellent

MICHAEL D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lancewell K. 
Évaluation :
3

Again, You have locations on every corner and mid-block on every road, town city, village and middle of nowhere. I didn't know one was any different from the next one. Was I supposed to notice something different?

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
1

Your website allows customers to rent equipment that the store can't guarantee. I had to move a washer and dryer and when I get to my reservation they said they didn't have an appliance dolly. I said what do I do about that and they just said, “I told you we don't have them.” And then finished checking me in. Awful service and terrible inventory management. If you have a reservation then that equipment needs to be reserved.

Cullen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamal E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lowell H. 
Évaluation :
5

Very nice!

Amy E. 
Évaluation :
1

I was charged for 51 miles even though I only drove 33. I did not think it was necessary to check mileage before leaving the lot but apparently I was wrong. I am able to provide snap shot trips, Google map records and the gas receipt that shows how much gas I put into the truck. It's not about the $14 I was overcharged but rather the principle. That was the last $14 UHaul will see from me. As a consumer I have other options and will use them instead.

DANIEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RINO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Treiva W. 
Évaluation :
1

This location is awful! I have rented here several times and each time it gets worse. They change their rates second by second! You reserved a hand truck and arrive with your confirmation and they do not have any available. Told everyone that came earlier rented them ALL! My reservation was changed several times and none of the original information was included. I was charged for something I declined! This is my last rental from this location

Pamela C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonja H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCE L. 
Évaluation :
3

Making sure vans are cleaned inside and out.

DOMINIQUE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANANDO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan R. 
Évaluation :
4

Stationnement

GEORGE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony E. 
Évaluation :
4

I ORIGINALLY BOOKED FOR MABLETON PICKUP ON MITCHEN ROAD. GOT THERE AND NO ONE WAS THERE AND NO INSTRUCTIONS ON HOW TO GET MY TRUCK. FINALLY GOT SOMEONE ON THE PHONE WHO SAID THERE WAS NOT A APPLIANCE DOLLY IN THE TRUCK THAT I HAD RENTED. VERY UPSET AT THE LOSS OF TIME AND ENERGY AND ULTIMATELY HAVING TO RENT AT THE DIFFERENT LOCATION OF SOUTH COBB DRIVE. YOU SHOULDN'T HAVE REMOTE PICKUPS IF YOU DON'T GIVE INSTRUCTIONS. I HAD PREREGISTERED, CHECKED IN AND EVERYTHING ON LINE - BUT STILL NO INSTRUCTIONS.

Daniel E. 
Évaluation :
3

They didn't put in the computer that I returned the trailer, which I did a day early. So, I ended up getting a text saying my rental was overdue. I called the number in the text and they resolved the issue almost immediately, but that still didn't sit well with me. Uhaul needs to improve their customer service by a thousand percent.

Denise D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH T. 
Évaluation :
1

The woman who works the first desk got my card and swiped it when I first got there. After I was done with the he U Haul she was trying to get my card again and swipe. I told her that she already took the payment the first time. And she it's pending so she had to swipe it again. I told her no. Not to mention she told me it was 148 and then when I she swiped my card 170 came off. I asked her why 170 she said it had to been an issue with my card. The lady was trying to get an extra 148 off me and then overcharged my card and blamed my bank. Something should be done about this.

SHECARRIE S. 
Évaluation :
1

Provide better customer service. Employee showed no respect and charged me for insurance when I declined

ANDREW R. 
Évaluation :
1

Before I check the cargo van Shannon the manager's facility she told me to sign the contract and told her to I need it to check it first and she said i can't so when I get in to the van it wasn't in the correct gas line, and I let her know and she is so rude

JOSE P. 
Évaluation :
3

The lady who processed my pickup and drop off was not helpful at all and very rude and unfriendly. It was not made clear to me which truck I was using and I had a few questions in general and she was not kind when she had to help me out. I also did not use the dollys that I was charged for and she wouldn't take the fee off the final payment.

KATHRYN J. 
Évaluation :
1

Lady who checked me in wasn't clear with the process appeared to have an attitude when I picked up and dropped off definitely not a friendly face at all will choose another location next time other than that the truck was fine.

RAASHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANTE L. 
Évaluation :
5

Lower the extra charges when you check out..

MACK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Stay consistent with your service, equipment and helpful staff.

CHRISTOPHER Y. 
Évaluation :
5

The agent who helped me (female with awesome face mask) was extremely nice and accommodating.

DUANE R. 
Évaluation :
5

Have enough dolly's and equipment for rent.

Leon S. 
Évaluation :
5

Carrington was very nice and attended to me right away. He was very polite and helpful.

NWAMAKA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALKAWAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALYSON B. 
Évaluation :
5

Great Customer Service 👌👍🏽

ELGIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMALL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROHAN M. 
Évaluation :
5

My whole process was super easy and pleasant. They don't open til 9 a.m. and my reservation was at 9 a.m. I walked in at 8:57 a.m. and was on the road by 9. I love it. Very fast and professional!!! I wouldn't change a thing.

Courtney F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgette O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanitta R. 
Évaluation :
1

The store and employees were great. The company charged me for things I can't and won't use.

Bryce L.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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