Customer Reviews for U-Haul at S Cobb & I-285

4 405 évaluations

5285 S Cobb Dr   Smyrna, GA 30080
(S Cobb Dr at I-285)

(404) 792-2772

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(404) 792-2772

5285 S Cobb Dr
Smyrna, GA 30080
(S Cobb Dr at I-285)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Hello. I have been wrongfully charged by this center twice and would love to have a refund, or a discussion about the charges

JUDE O. 
Évaluation :
5

Fantastic Service!!

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makaiya B. 
Évaluation :
4

Make sure when a dolly is requested that it's actually put in the vehicle. This is now the second time I have had to wait >1hr total time to request a partial refund from customer service because the dolly wasn't there when I picked up after hours.

PALMER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GENE M. 
Évaluation :
1

The Uhaul was not driving correctly. I couldn't use it for my move. It was disappointing. It pulled to the left the entire time. I called the 1800 number twice and waited on hold, I was hung up twice. Super frustrating.

Conall Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micaela D. 
Évaluation :
3

Tire pressure for one wheels was 30 psi below the other wheels

JING C. 
Évaluation :
5

Great job

AJIBADE O. 
Évaluation :
1

I was charged 97 $instead of the 60 $I should have been charged

TERRENCE M. 
Évaluation :
4

I was not charged the correct amount..

Kaleb P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VANATHI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Staff was VERY FRIENDLY AND KIND. JOB WELL DONE TO ALL

CHERYL H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ziakenya S. 
Évaluation :
4

Easy to access, and drop off.

RODOLFO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILI M. 
Évaluation :
5

Employees were extremely knowledgeable and helpful

JEFFREY H. 
Évaluation :
5

The manager, Sharon, always goes above and beyond to provide excellent customer service!

RAMONA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANA M. 
Évaluation :
1

I had an unfortunate experience. I wish that this was a joke. I was held at gunpoint and detained by police officers for driving a “so called” stolen u-haul vehicle. I obviously paid and rented this vehicle but that did not matter prior to being scared for my life because i had loaded weapons pointed at me. I would like a refund 0-10 experience.

ARICK K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TERES Y. 
Évaluation :
5

Vehicle was clean , Service was Excellent! Easy check-in & check-out process!

EDWARD M. 
Évaluation :
5

This location was great!

MEAGAN Monnique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqulyn J. 
Évaluation :
4

Make sure that right keys are available for truck cabin, etc.

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Have more vans

JEFFREY R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shirrita N. 
Évaluation :
4

After checkout promptly send receipt. I have not received my receipt yet. 8 hours later.

CANDACE C. 
Évaluation :
5

The cargo van was mostly clean except for the inside of the windshield driver side that looked like something clear had splattered over it. The bigger issue was the discrepancy in fuel tank. It was a little under 3/4 full but listed at 3/4. I put gas in the vehicle and delivered how I found it but was charge 6,18 $ for gas fill up. The attendant was polite but said he had no choice and had to charge me. I guess the customer isn't always right at U-Haul.

EUGENIO M. 
Évaluation :
5

Ace Fanily Movers were the absolute worst experience I've ever had. Help arrived 4 hours late then company wanted to claim I did not request a load and unload blaming u-haul but I know all information was put in link provided for that company. After he was made aware of that he stopped responding to my texts. A complete nightmare and totally unprofessional and they need to be removed from list of helpers.

Kathleen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM S. 
Évaluation :
5

Perfect size, easy to drive and suitable leasing contract to fit my needs! Thank you to the people at this U-Hau. W. Wilson

WINNETTA W. 
Évaluation :
4

None, the process was quick and easy, thank you!

GRANT H. 
Évaluation :
5

The price per day was a bit high for the size of the trailer

EMMETT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra P. 
Évaluation :
3

Trucks were parked to close with the side mirrows folded in which made backing out dangerous. You could not see if anything was behind you.

RUFUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
4

The manager had a slight attitude it seemed like but overall the experience once the truck was in my possession was awesome.

PETER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GYASI W. 
Évaluation :
2

Not a pretty place but got the job done. Our attendant didn't have much of a personality, but then again, got the job done.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL R. 
Évaluation :
1

False Advertising on Prices.. Definetly looking for alternatives...

ONWEMADU U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADFORD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandra J. 
Évaluation :
5

It was great. They were quick, approachable and had wi-fi.

James B. 
Évaluation :
5

Customer service was great, continue to be great it makes customers like me smile as I walk away.

Danielle W. 
Évaluation :
5

Excellent customer service., pleasant personalities.

SANQUENETTA S. 
Évaluation :
5

This is the best U-Haul location I have ever visited! Everyone is very helpful, professional and friendly. The store is very clean and stocked with all the moving items you need. I've used them before and I will use them again!

ANN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANA Z. 
Évaluation :
5

Didn't love folding blankets

Tom W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS B. 
Évaluation :
1

I'm still oed a 50 $credit My reservation never came. I called corporate they sent me to another location. The dealer informed me that they don't even own the size truck I requested. I called corporate again. They set up a new truck at yet another location but my discount was not applied. And it no longer included the items I needed like insurance or the dolly. I'd like to receive the 50 $that you all garented to me.

DAVID J. 
Évaluation :
5

I was overcharged

ONWEMADU U. 
Évaluation :
1

It was a horrible experience since I entered the store. Very poor customer service and was not helpful at all. I was given a bad truck to travel to Palm Beach (round trip) There were alot of ants, which impacted on my belongings and furnitures. Afterwards, I shared my experience with a girl that she handling the store and has no compassion to what I delt with and she over charged me as well. This is absolutely disgusting and left me very upset. Has no sence of service or customer service as well.

FADI D. 
Évaluation :
5

Great return process, employee came to my truck as soon as I pulled up.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
4

The location isn't visually appealing, but the employees were very friendly and efficient.

JORDAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
5

Great customer service on check in and check out

Barbara J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
2

I've rented on several occasion from this specific location, unfortunately the Manger often come across as being rude. There is a definite way to communicate and interact with the customer. I've found her to be unwilling to assist and often time engaged watching Tv on her phone, despite my limitations and current handicap/ injury. I have often perceived her conduct as being insensitive, I've tried to overlook these occurrences , unfortunately these instances have occurred way too often to not mention. Unless I have zero options in the future, I don't intend to support this specific location moving forward .

JOHN J. 
Évaluation :
1

Sharon was a terrible representative for UHaul. She was on a speakerphone personal call while “helping” us check in. The in-app check-in process was not working and she blamed us for messing it up and didn't even attempt to help us with the issues. When we canceled the app check in, Sharon rudely checked out the equipment and was highly unhelpful. I will not ever recommend this location to anybody.

ETHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayn J. 
Évaluation :
5

The manager at this location is very professional she has a clean store and great crew I recommend this location. Wale Yussuff Ay Moving company LLC 678 886 0204

ADEWALE Y. 
Évaluation :
5

Very friendly, professional, and knowledgeable. My First time renting from this location. No criticism. Continue the good work

EDWARD M. 
Évaluation :
5

The employee that helped me was professional, respectful, and went the extra mile to provide a great service. I will use this location again. Well done!

DEBORAH G. 
Évaluation :
4

Manager was not so friendly but was knowledgeable. Both are important in any industry no matter how busy you are.

Martina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNEDY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
1

Extremely unfriendly individual who took the rental back

Juergen Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENELL D. 
Évaluation :
5

Drop off return vehicle at any location.

JAMES B. 
Évaluation :
2

My experience with U Haul was poor. This was not the selection I did for pickup. I had selected another location for pickup, I went there and the van I booked wasn't avaliable. So my booking was NOT GUARANTEED. They told me to drive to this other location if I really wanted a van; which I did. Pickup at this other location was OK, except for the fact that they forgot to give me the Dolly I rented and payed. U Haul charged me for a Dolly I did not take, eventhough I disputed it. Not a pleasnt experience... and your Reservation is GUARANTEED or we give you 50 $is not true...

Leandro J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Fast, friendly service

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUINDELL M. 
Évaluation :
5

Very professional, helpful and friendly!

ANN E. 
Évaluation :
5

Great experience with two wonderful young Ladies!! Thank you S.Cobb Staff!!

Ricky B. 
Évaluation :
4

The truck that I was assigned was in the back of the line. I needed assistance getting it pulled out.

ARBREYA L. 
Évaluation :
2

Very unfriendly staff in the morning. I've rented a trailer from this location twice and received the same level of poor customer service. Twice the Store Manager Sharon Matthews appeared to be in a bad mood and extremely short. My most recent experience, I had a morning reservation. She nor her staff acknowledged me waiting to be helped. A simple, "I'll be with you in a few moments would suffice." Not to mention, I had to wait beyond my pickup time just to get help. She barely wanted to speak, I literally had to use the Uhaul text message to tell me I needed my license scan and submitted, because she was not up for repeating herself. She was driving fast through the parking lot when moving vehicles around, spinning tires, and running over curbs. I doubt she was in a rush to help me, because I finally had to go into the store to let her know I a had a reservation. The gentleman who hooked up my trailer was somewhat better, but most of his communication was through hand signals. Overall, renting from this location in morning hours is a poor experience, though I don't plan on testing out the afternoon experience. I'll just go to another location. I would give it a poor rating, but the trailer did what I needed it to do without issue.

JEREMIAH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUEBEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa S. 
Évaluation :
2

*26' was not available *not the location I wanted *customer kept changing times and locations

ANGELA C. 
Évaluation :
5

Very friendly and helpful, was a great experience and I feel great about doing this again if needed. Thanks for the help with my first time moving by myselfðŸ'

VIOLA H. 
Évaluation :
3

My issue is that when I reserved the truck, I also reserved furniture dollies and hand trucks. My online order appeared to confirm those would be available at this location. When I got there to pick up the truck, I was told there were no dollies or hand trucks available. This made my move much more difficult. If the accessories won't be available, then don't list them on the online order.

THURSTON F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENTROYET F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary F. 
Évaluation :
5

The entire process was seamless. Staff was courteous and professional. I highly recommend this location.

Carmen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELINOR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVON G. 
Non les évaluations ont été soumises pour cet établissement.

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