Customer Reviews for U-Haul at Sheridan & Mississippi

1 834 évaluations

1104 S Sheridan Blvd   Lakewood, CO 80232
(S Of Mississipi)

(303) 936-2401

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(303) 936-2401

1104 S Sheridan Blvd
Lakewood, CO 80232
(S Of Mississipi)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The attendant that helped us was courteous and professional. I believe Im owed a partial refund

anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
1

Got truck on empty. Unhelpful staff. Unable to accommodate us. Never coming back

Megan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
1

Get new employee's I only drove 8 miles!!!! The gauge was at 3/4 to full and i spent 20$ to fill it up to 7/8 and you guys still had the balls to charge me 13$ more

Edgar S. 
Évaluation :
5

Tricky left turn into the lot when Southbound on Sheridan (especially with a trailer), but just fine after that. Dylan provided next-level service, both on the phone and in-person at both equipment pick-up and drop-off. Not my first U-haul experience by any stretch, but one of my best interactions. Highly recommend this location.

Eric H. 
Évaluation :
5

I was very happy with how I was treated both 11/5 and 11/6. I wish I knew their names, but the staff were very pleasant, helpful, and took very good care of me. This isn't the closest store to me, but they made the extra drive worthwhile. I'll be back.

Brian G. 
Évaluation :
2

The mirror on the right side of the truck was loose and kept moving outwards which is very unsafe for driving. I had to continuously stop and fix it. I told the guy and he wasn't too concerned. The truck was dirty as well.

Lindsay F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Dylan was extremely kind and helpful with us as we arrived ten minutes prior to closing. My experience with U-Haul's online and phone service had been very rough and I was frazzled. Dylan knew his stuff and answered every question. I left feeling confident. Outstanding representative.

Phil I. 
Évaluation :
5

Continue to do as they are. Thank you for your assistance

Rosaland T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ndungu K. 
Évaluation :
4

I rented the u-haul to get my belongings out of storage when I got to The storage I tried to open the back door to get my things out of storage the door was stuck I could not get it open at all I tried and tried for 30 minutes and still couldn't get it open I called roadside service but they didn't come so I kept trying to get the door open I emailed or texted the woman I rented the u-haul from and she said it was probably painted and it was stuck so I kept trying by moving it up-and-down up-and-down a little at a time and finally got it open after 30 minutes it took out of my rental time

Betty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zeinab T. 
Évaluation :
3

It's very hard to get out of the parking lot with all the traffic on Sheridan

Michael B. 
Évaluation :
3

The young lady working the counter spent a solid 5 minutes on the phone arguing with her husband, remarking not once but twice, “it's hard to talk, there's customers here”. I felt this to be quite rude, as she had an entire personal phone conversation in lieu of doing her actual job. Luckily, a gentleman named Dylan was able to assist me upon my checkout and return and was pivotal in making this bad experience turn around. If were an employer I would give praise where it is deserved and disciplinary action where it lay as well.

Kyle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy C. 
Évaluation :
5

Great, easy experience - didn't even need to get out of the car. Parking lot is a little tough, but nothing staff can do about that.

Samantha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Great to work with made it easy

Aaron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

The General Manager was very patient and professional. I appreciate her kindness.

Tennielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
1

The woman who checked in my trailer needs to fix her attitude. She bad mouthed her employees in front of a store full of customers! As a manger this is completely UNPROFESSIONAL! That woman needs to be no where near a management position. Would like to know what higher up sees in her. I was completely disgusted with her behavior. I don't think she even looked at me once she was too invested in her telephone. I will not be returning to this location and will be letting friends and family know as well. Kudos to the 2 who rented the trailer to me they were Amazing Dylan and Jay!

Jay H. 
Évaluation :
5

Website, no easy place to find the "I want to extend my rental time" option.

VANESSA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bailey D. 
Évaluation :
4

Vehicle had no spare tire and the employee helping me on the return was a little rude

Fred D. 
Évaluation :
4

The truck size that I needed was not available

Omar A. 
Évaluation :
5

The customer service was excellent never have I experienced such professionalism and courtesy at the same place. We are really impressed thank you

Marten R. 
Évaluation :
3

The truck cab still had trash under the seats.

Robert V. 
Évaluation :
2

The personnel are excellent but it is difficult to enter and leave the lot. The car hauler could use new ratchet tie downs.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYDNEY S. 
Évaluation :
3

running lights didnt work on trailer.

John A. 
Évaluation :
1

I still haven't got back the money that you owe me for in town move

Abraham B. 
Évaluation :
5

The lady there was very nice, for some reason I had two separate drop off locations, one for the trailer and a few miles away for the truck. She accepted both the trailer and the truck to be delivered back uhaul at her 1104 south Sheridan location 

Renato N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will N. 
Évaluation :
5

Thanks for saving the day!!!👍👍

Olivia G. 
Évaluation :
2

Location did not respond as agreed to by phone the previous day. Truck pick up was poorly facilitated. We did not feel like a valued customers. More just like someone to have to talk to and deal with. We made our reservation in early June for a rental in late August. It was confirmed as it was made in July and changed to our detriment some time after that.

Jude L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
4

Location too far from highway

Andrew T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
1

the two women who work in this place are rude and arrogant workers they do not receive customers with kindness and respect and they give you an hour to return the property and they close the place ahead of time and they do not have the kindness to notify you totally irresponsible and lack of professionalism is what you will find with this place located at 1104 S Sheridan Blvd, Lakewood, CO 80232 I absolutely do not recommend this place

Bailon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Laura was GREAT! Very clean truck & well taken care of.

Djen W. 
Évaluation :
5

Staff there is great!

Erick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc A. 
Évaluation :
5

Everyone very nice and helpful

Nicholas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brianna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan M. 
Évaluation :
3

The tire pressure sensor light came on when I picked up the truck, so I took it to another location to check out. Also, the battery died and I had to jump start the vehicle

Torey M. 
Évaluation :
5

Great experience!

Michael P. 
Évaluation :
5

The workers are very good at their job! Any very Friendly. They are 10's in My Book!

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy N. 
Évaluation :
5

Great job!

Gilbert L. 
Évaluation :
5

Everyone was kind who helped me

Nicholas D. 
Évaluation :
5

First time U-Haul renter. I was seriously shocked by how easy it was to do this. Excellent customer service. Nice truck. Easy process. I will rent here again. Thank you for good experience.

Renata H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nachelle W. 
Évaluation :
4

The U-haul place did not warn us the the tie downs on the auto transport trailer could loosen. On our third night on the road I came out in the morning and the tie down on the left front tire was basically off the tire. I think they should warn you to check it for tautness every day.

Ron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C. 
Évaluation :
1

What a joke this facility is. Is there ever going to be a manager who doesn't sit on their ass and scroll through social media all day at this location?! Was not even comfortable asking a question regarding my contract due to the lack of communication with the so called "manager". I have also came to get propane filled and the "manager" seemed very huffy and puffy that she had to get up and go do something BOO HOO! I will not be returning back to this location unless the assistant or the younger gentleman are in store. Those 2 are more driven and hard working, not sure how they deal with their lazy Management, GIVE THOSE 2 A RAISE!

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Everything was good.

Trudy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alann A. 
Évaluation :
2

The location of this site was not good. It's right in an intersection which makes it very hard to turn a truck into during traffic and with a stop light. Once on the lot, the lot was pretty small for our big truck and even the employees didn't have a great place for us to leave the truck.

David H. 
Évaluation :
3

I can't get a a receipt said it would be emailed but nothing garyd80421@gmail.com

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Excellent customer service

Cesar V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra R. 
Évaluation :
1

The deal was very bad. The truck that I rent didn't have a/c and the engine shook a lot and I'm happy with what I rent. If anything I wouldn't recommend this to anyone. When I returned the truck I was explaining what was going on to the guy I gave the keys to and he was completely ignoring me.

Salvador I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan G. 
Évaluation :
5

The website needs a lot of work every time I try to check in a vehicle I get to where I download the picture of the gas and the mileage and then your website freezes and I always have to call and hold on hold for a couple hours that happens no matter what location I bring up the vehicles so I believe it's a website glitch

MICHAEL B. 
Évaluation :
2

The englewood storage center was where i was initially set to pick up a truck- this place was terrible. When they called to let me know that my truck was unavailable they provided no assistance on how to find a new truck, no phone numbers, etc.

Shelby S. 
Évaluation :
5

The equipment broke down. Thankfully it was an easy fix, but working around someone coming out at the end of the day after moving all day was inconvenient. The worker at the store (a woman) was very nice and understanding.

Honor H. 
Évaluation :
5

Laura provides over the top service.

AUDREY T. 
Évaluation :
5

Great customer service from both associates in the office. Merci

Jennifer K. 
Évaluation :
2

Everything with the actual equipment was fine, but overall the staff was not friendly and seemed disinterested in being there. They were on their phones and distracted.

Jordan G. 
Évaluation :
5

Great service

AUDREY T. 
Évaluation :
5

The high mileage fee.

BERTHA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantal H. 
Évaluation :
5

- The internet connection was down and the rep. had to use his phone to complete the transaction, which he did without problem. - The receipt after turn in was emailed to me and I'm still not quite sure I understand it. I'm sure it's fine but its confusing... Overall, I didn't have any actual problems, reps were courteous and very helpful.

DANIEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
3

Make sure your employees have a better attitude. She was rude since I walked in and made us feel like we were an inconvenience to her .. big white laser light brown hair in a ponytail. Don't know her name.

Rosa R. 
Évaluation :
3

Getting into the parking lot is very difficult...wish there had been more signage/instruction on how to get in. Also, this wasn't the location I initially signed up for and it took an extra 45 minutes of my time to go to the new location which took 45 minutes of my time packing, adding 45 minutes to my travel.

Jennifer S. 
Évaluation :
5

Excellent staff.

AUDREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janaya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika C. 
Évaluation :
2

I have rented from Uhual multiple times. The store location was fine, but my entire experience this time was the worst I have ever been a part of. Nothing that was said was done, got done. I spoke to multiple people on the phone waiting for calls for over 30 minutes each time. No one seemed to care about trying to fix my reservation that was messed up 3 times. Only one person helped me and said notes would be in just in case I got charged this extra $20. I got charged. Was told I would be given a $50 credit due to the inconvenience of everything. Never got it and when picking up the truck, I had to pay the full amount even though this credit should have been applied. One of the worst services I have ever paid for!!!

Jacqueline M. 
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