Customer Reviews for U-Haul at Sheridan & Mississippi

1591 évaluations

1104 S Sheridan Blvd   Lakewood, CO 80232
(S Of Mississipi)

(303) 936-2401

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 936-2401

1104 S Sheridan Blvd
Lakewood, CO 80232
(S Of Mississipi)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Average is a good thing. It met expectations, the staff were helpful, all went fine. Some of the parking could have been a little better marked though.

Colin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
5

Excellent service à la clientèle

Roberta E. 
Évaluation :
1

Paid to rent a dolly, wasn't in the truck. Paid for 3 dozen furniture pads only got 6. Paid for 2 mattress covers only got 1. Tried the chat with location and no one responded. Emailed customer service no one responded. I haven't received a refund for items I didn't get. Will never go here again

Aaron G. 
Évaluation :
5

You guys were awesome. Equipment was available when expected and staff were very friendly.

Andrew R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Drew was very helpful and friendly!

Madison D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacquelyn B. 
Évaluation :
5

Devin at this location was awesome. I had reached out to the 800 line in the middle of April looking for a truck for May 1. Customer Service from the 800 number told me I would have zero issues getting a truck for May 1. Insisting that the scheduling department is very good at shuffling around trucks and making them available when needed. 2 days prior to my pickup, I call tge 800 line to confirm my pickup. I get transferred to what I was told was the Denver scheduling department where I was greated by a woman who did not want to share her name and also took great joy in telling me there is abaolutely no way I will have a truck for May 1. Totally unwilling to even dive in and try and solve the problem with me. I mention that the automated voice on the 800 line states that all calls are recorded to better serve promises that are made because I was told I would have a truck for May 1. Then they offer me a 50$ credit for a truck i cannot even get. Thats the biggest slap in the face from a company, ever. Very disgruntled and frustrated, I go to my last ditch effort of visiting a local Uhaul store where I meet Devin. I give Devin a breakdown of what happened and the expression on his face said it all. This was not the first time the 800 line promised people a truck that they werent going to get. Luckily, Devin worked with me to rent one of his trucks. Granted it wasnt on the exact same day or truck I was trying for, but it was my only option and I cannot be more grateful for Devin taking time to work with me and help me figure out my move. I will not rent from Uhaul again over the unreliability and extremely poor customer service shown by the 800 line. Thank you again Devin for your time and willingness to work with a customer. I would certainly recommed this specific location to friends.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelepi F. 
Évaluation :
5

Great customer service. Very helpful!

lynnell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA R. 
Évaluation :
5

The staff person was very helpful. The location is quite challenging because of the layout of the roads. But, the guy I worked with gave me easy directions for a route to get where I wanted to go.

Harvey N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELENA E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andres O. 
Évaluation :
5

Wow I've rented many uhaul from other locations over the years but today's rental was beyond ease, the employees were so positive and very helpful..I truly wish there were more places that had this great service... they definitely deserve some pats on the back...great job A+++++

Alicia R. 
Évaluation :
3

Go to the location do not try and call to reserve or locate moving equipment. I was on the phone for over 45 minutes waiting to talk to someone and never got anything done. Went to the store and it took 10 min

Wesley Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxwell C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terra C. 
Évaluation :
5

Employees were very helpful

Casey S. 
Évaluation :
5

Devon was great, at helping me. He stayed in communication with me when the truck I was suppose to use was not going to be back in time. Together we were able to get me into a different truck for a cheaper price. He was also flexible with me on my pick up time. I was using movers and they had to change my time, so I asked Devon if I could pick the truck up later as well. He was able to push back my pick up time.

Darlene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cary R. 
Évaluation :
5

The location was great. But U-HAUL it's self is absolutely terrible! I will do my beat to never rent from you again. I was called three times to tell me my pick up location changed. The last call was within 10 hours of my pick up time. This is just ridiculous!

CrIg N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GLENN H. 
Évaluation :
4

Keep up the good work.

Ronald R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rex R. 
Évaluation :
5

Devon did a wonderful job! Give him a raise!

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Devin was super nice. There was a problem with the electronics, it required some innovative parking lot engineering and he got the rust off my connector. He spent the extra time to make sure I had a great experience.

Alexander W. 
Évaluation :
1

The right trailer was not on location when promised, I had to compromise on a smaller trailer which cost me Money. I had to wait while a couple that booked their reservation at that location couldn't get their reserved truck, which cost me money and time. CSR failed to use his head and compensate for U-Hauls (Traffic's) Major screw up! I wouldn't rent from U-Haul Ever again even if my Life depended on it!

Rex R. 
Évaluation :
5

Thank you for providing the cargo van on such short notice ( 2 hours ). It was exactly the size we needed at the time we needed it.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fatima Y. 
Évaluation :
5

Great as is. People were personable and friendly and helpful!

Ross H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline C. 
Évaluation :
5

Very impressed with uhaul, wouldn't change thing! Great job to all 4 locations I've visited in the past week!

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noni M. 
Évaluation :
1

Keep it professional. I waited in the lobby one time for boxes for 10 min before someone came out. Also, please don't comment on flaws with my car while helping me load boxes into my car

Andreas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
4

Nothing, it was a pleasant experience overall.

Emily D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
3

I did the online after hours dropoff - it was confusing because I was asked to scan a code next to the orange key box, which didn't exist.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

I love this store and the equipment. The staff is beyond excellent. Audrey Theisen

Audrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

Very friendly and great service! I Highly recommend this location!!

Fuat K. 
Évaluation :
2

We paid for a dolly and it wasn't in our truck made what we moved a hell of a lot harder without it

Alexander D. 
Évaluation :
2

Honestly, it's not this location, it's uhaul in general. It was hard to book online and harder to get in touch with someone (I had to call 3 separate times, holding for over 30 minutes each time). Picking up the truck in the app and returning it the app seems simple when you're booking it but when you go to do it it's hard, the app is slow, and it takes a really long time. My charges seemed way more than what I agreed to. I won't be renting from uhaul ever again.

Catherine L. 
Évaluation :
5

The van smelled like gasoline. When I told the staff about this, all he had to say about it was "Oh, I know why. . . " I almost passed out from huffing gasoline for 4 hours. NOT OK!

Toni D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh T. 
Évaluation :
2

We were forced into this location further from our destination because of lack of supplies at our chosen location (but we were not credited for the additional distance). We were also not allowed to keep the moving truck for a full 24 hours like we were supposed to be able to. We were fairly dissatisfied with the service options and how changes were handled

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance S. 
Évaluation :
5

Just stay the same.

Patrick P. 
Évaluation :
5

I have used this facility a number of times. The staff is ALWAYS dependable. The is immaculate both inside and out. Service is fast. I love this place and will keep renting a van for my needs. The price is cheap. I can count on a vehicle being ready for me. Thank you. I am an early morning person and I love to arrive at 7:30 and pay for what I need. Audrey Theisen

Audrey T. 
Évaluation :
3

More than one employee working on busy pickup days

Amy M. 
Évaluation :
5

Kyle, the GM at the Sheridan location was great! He made sure to help me out with the drop off even though his systems were offline and the app was being fussy.

Tristan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary M. 
Évaluation :
4

They were very helpful with rearranging our drop off. They did a great job for us. Merci.

Sean I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave S. 
Évaluation :
5

I love this location we always use them keep up the good work

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra F. 
Évaluation :
3

Had to go to another one because they didn't have a trailer I need it

gloria T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE M. 
Évaluation :
5

The general manager was super polite, kind, helpful, and competent. He was extremely prompt and helped us remove the towed vehicle and the equipment in less than five minutes with the best customer service I have had at any business in the last three months. I can't remember his name, but his polo Identified him as the general manager. I really can't recommend or commend him highly enough.

Michael J. 
Évaluation :
5

All good

TOM C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaan I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie H. 
Évaluation :
5

The manager working this day was excellent. Nice, friendly, knowledgeable, polite. Fair prices and available equipment. Two thumbs up ðŸ'

michael D V. 
Évaluation :
5

Great customer service and very friendly

Arno S. 
Évaluation :
4

There are 3 Uhaul on Santa Fe Blvd. Made it a little hard to find with Google Maps.

richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy G. 
Évaluation :
5

Nothing. Staff was helpful and polite. Everything was great.

Edward M. 
Évaluation :
5

Thanks For Great Job And Very Efficient With the Utmost Urgency Randy Thomas

Randy T. 
Évaluation :
4

I would recommend this location to a friend who was moving in or out of the immediate area around this location, but I wouldn't recommend driving past two other locations to use it. Although the truck was relatively clean for having 165 000 miles on it, the truck is due for some major service, if it is more than a few thousand miles from retirement. The transmission felt like it is going, and would randomly downshift at inappropriate times, and it nearly redlined just trying to get up to highway speeds while empty. Also, while empty, and driving on an admittedly poorly maintained boulevard, the suspension was so loose, I nearly bounced off the road at 30 mph. I would not feel comfortable driving this truck out of town, much less cross country. Again, if this truck is not due to retire soon, it will need major work, and should only be used for local moves.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim E. 
Évaluation :
5

Excellent service. Walked in at 8am and i was driving away with my U-Haul 10ft truck 5 mins later. Drop-off was just as easy.

GENE G. 
Évaluation :
1

Location Mgr was rude and unprofessional over the phone. His customer service was poor somewhat treating. I was shocked and I will never use this location again for future. Our company does a lot of business with UHaul and never had an issue until I had to deal with location/store manager. UHaul should address and re-teach customer service skills to him.

JUAN L. 
Évaluation :
1

You overcharged us, did not listen to us repeatedly. Screw this place, will never ever go here again.

Sarah S. 
Évaluation :
5

Friendly gentleman working there.

Sarah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY J. 
Évaluation :
5

Everything went to our plan that's why I continue with this location!!

John R. 
Évaluation :
5

The rental experience was good and the trailer was in good shape. Everyone was super nice and DJ hooked it up in a flash. I would definitely rent here again.

Robin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh K. 
Évaluation :
5

The staff were happy and helpful, the store imaculate. We were in and out very quickly. Great drop off experience

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Non reviews have been submitted for this location.

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