We had a lot of issues picking up the rental which delayed us hours for our move-in then when I try to confirm the drop off location the lady could not find my rental, so we left it there hoping it was the correct locationLindsey R.
Customer Reviews for U-Haul at South Cobb Pkwy
Pour nous contacter
Marietta, GA 30060
(S Of Big Chicken On 41)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Carlia E.
Le client n'a pas laissé de commentaire.Derrick N.
The Uhaul associate that attached the trailer to my vehicle did NOT do a safety check. While leaving the trailer made excessive noise.Upon loading it the noise was a cacophony of WRONG!! Trailer was missing 4 out of 5 lug nuts. Called the location, they said call Roadside assistance. Customer service says they are going to extend my ewbrK time to the next day. Waited for roadside assistance for over 4 hours. See the asst manager the next day when returning the trailer and was told I would receive a FULL REFUND for what was clearly negligence. 2 days later I receive a receipt being charged for 2 days.Per the manager, declined,no issues. Terrible service. No accountability for endangering myself, family and all others driving around me on the interstate.Nyree M.
No problem, in and out for both pick-up and drop off.Danny T.
They charge me $330 on my card for one day! No damages no theftMichelle W.
Le client n'a pas laissé de commentaire.Shivar S.
Le client n'a pas laissé de commentaire.Shivar S.
Le client n'a pas laissé de commentaire.Craig S.
Manager was rude and unprofessional I waited 35 minutes just for a receipt.Felix C.
Le client n'a pas laissé de commentaire.William H.
I felt the office clerk had a poor Attitude and I would not recommend this place at all.DoxtrenareDoc T.
Just wanted to say what an outstanding job! Professional and great customer service skills that David Schleier performed. Couldn't ask for a better experience and probably the best one we've had since we've been renting over 30 years.Carole B.
Le client n'a pas laissé de commentaire.Elliot J.
Le client n'a pas laissé de commentaire.Ethan S. | Expérience générale
The bed of truck was not smooth so boxes would not slide as usual. The odor / smell was very bad - but inproved with the rear door open. Acording to the guys it smelled like piss.MARY M.
The only problem was a cotter pin that holds the tension wire on the back door It broke off and the door was very difficult to close as the wire was not connected and was loose I managed to reconnect the wire although without the pin which was now gone Ivonever had this happen beforeKEITH B.
Super nice staff!KELLY K.
Le client n'a pas laissé de commentaire.Denay J.
The equipment was very clean Over all everything was great The only thing, I believe is not the location fall little problem on eletric to turn of the lightsCELSO D.
Le client n'a pas laissé de commentaire.James M.
Lynn made me come back to show her the pictures I took for the gas when I took the truck and when I returned. Always scam with gas level. This time I made sure to return it same level or little bit more. Put $23 in gas for 60 miles I used and still she charged me $25 for fuel. I have pictures and receipt from gas station upon request. I need $25 refundedJoseph I.
I rented a 4x7 trailer. 3 lug nuts were missing and the remaining 2 were loose. Fortunately they had another trailer for me. My concern is for others who may not actually have checked th wheels prior to driving off.Doug B.
It was Sunday morning and the store was very busy. The young lady which is an assistant manager was unbelievable. I am in the customer service industry and I would hire her in a minute. Fantastic experience!Charles N.
Good customer serviceMolly N.
Thank you to Tani for my easy reservation confirmation and checking me out as I picked up the trailer. Thank you to Dahlen for connecting the cargo trailer to my Jeep when I picked it up and for disconnecting it when I returned. Thank you to Travis for checking my hitch and wiring so I knew they were correct for the cargo trailer. All in all, your staff made this a stress free rental. I will definitely use this U-Haul location when future rental needs arise.ROGER P.
Nothing keep up with the great work ..JUAN A.
So far I was satisfied with the service I received.Jerry M.
No customer interaction. Never checked the truck.John M.
Be upfront with the cost. It's giving bait and switch when you approve my card for a certain amount and charge more when I return the truckOmoyemen O.
Everyone was professional, helpful, amazing staff!!robert H.
Great service :)Lesly D.
Le client n'a pas laissé de commentaire.bobby W.
Le client n'a pas laissé de commentaire.jeshmarie S.
Le client n'a pas laissé de commentaire.Heather P.
Not sure it's as much the location or just a subpar company. Asked for truck to be ready at 9; got there right at 9 and doors were locked. Manager (Lynn) arrived about 9:15 to unlock doors. Once I was finally helped, I told attendant I didn't need insistence coverage; he thanked me for letting him know up front but charged me for it anyway. Truck was on 1/4 tank when turned over to me. I went 10 miles, and it took 4 gallons to get tank back to same place. Everything I can find says small Uhauls get 10-12,5 miles per gallon. Seems like scams all around to nickel and dime customers.Jon H.
The self service off your phone is terrible!! Everything loaded so slow! I couldn't get the check in or check out to work. Thank goodness you have helpful employees at that location to help!Chelsea P.
Le client n'a pas laissé de commentaire.Shanna N.
The service was excellent everyone was very professional n courteous n the process was speedy would definitely recommend a friendMelissa J.
Get better waiting area furniture!!Judy A.
Le client n'a pas laissé de commentaire.Jason L.
Great front end customer serviceMark N.
Le client n'a pas laissé de commentaire.Lameka B.
I was charged a cleaning fee on a utility when it had just rained outside. The trailer was not dirty in any way possible. I even have pictures to prove it.David M.
Leaky roof in back cargo bay, lots of stuff got wet.Haley C.
From the start of making my reservation that had to be changed from Friday to Saturday ( lean) I hope I spelled her name right was amazingâ€¦. Now , Saturday morning for pick up at 7:30 am whomever that guy was with the ( cute ) nails needs to fix his attitude, maybe it was to early but it definitely wasn't giving great customer service.jeremy H.
The manager is great. However, the employees need a lot of training in courtesy and professionalism. The gentleman who helped me last time has a lot to learn in this respect, as he argued with me very rudely. Additionally, I think he was upset about it, he intentionally unplugged the electric cord after he initially connecting it and taking a video of the connection. That's a safety hazard and I could have gotten a ticket.Sherif N.
Would have liked to pick up at the location I requested that was walking distance. Instead U-Haul changed my reservation and I had to Uber to the new location for $16. I am the customer. I am not responsible for making sure trucks are in the location that U-Haul wants them. Poor customer service.KELLY K.
Le client n'a pas laissé de commentaire.Emmanuel U.
The first truck was given had mechanical problems. I had to return it.. The 2nd truck was great. Quentin was awesome being flexible with my rental period as my needs changedrafael V.
Professional, helpful, polite,employee Jackson!!robert H.
Everything was perfect except the employee. She was rude and unprofessional. Idk if was because she was pregnant but she was totally unprofessional I will never go back there with her!CaioBegot F.
I received the expected service. It wasn't bad, but it also didn't blow my socks off. I do say though, I don't really care for all of the phone-based check-in and returns.Joseph W.
Le client n'a pas laissé de commentaire.Stephanie S.
A little sense of urgency would go a long way. The process took way longer than it should have.christphor M.
The management and staff was excellentValerie R.
Le client n'a pas laissé de commentaire.William A.
The leadership team in this office was highly unprofessional. Mistakes were made during the reservation process. While I was trying to speak clearly with them for understanding the manager became very hostile threatened to to refuse my business. His very ghetto assistant manager, whatever she was. Continously made comments to escalate the sutuation more. TERRIBLE SERVICE... My bright spot was Devin...who stepped in, because he listened and provided us with better service.Vivian C.
Very good service. I have used this location many times and have always been pleased. MerciCheryle K.
Great experience!Louis H.
To be charged extra for filling up the gas tank to where it was when I picked up the truck was a shame, probably going to go with Home Depot or Penske next time.Grant G.
Le client n'a pas laissé de commentaire.Jessica D.
Lynn was so nice and helpful.RICHARD V.
Le client n'a pas laissé de commentaire.WILLIAM B.
Better time management and customer service. Also the lack of communication paired with the sneaky fees is a big deterrent for me. I drove 6 miles in the uhaul and they charged me 20 for gas. I was told gas would be 5,2 a gallon. So they exploit the vulnerable and assess fees that if not promptly paid may impact your credit report. All this before even attempting to contact the consumer as they are supposed to via they're customer service representative.Robert G.
Your team has over charged me $20 for fuel , i have returned the uhaul with the same amount of fuel i got it for. I have images to show. It would be great if u can refund me $20. Thanking you in anticipation, siddeshsiddesh P.
My visit was great. Great service and excellent facilitiesLuis F.
get trained technicianstara K.
Le client n'a pas laissé de commentaire.alfred B.
Le client n'a pas laissé de commentaire.demitra C.
Le client n'a pas laissé de commentaire.Derrick C.
Add-ons reserved online were not available, no appliance dolly, no furniture dolly and no 12packs of mat padding were available. This required an extra trip to Home Depot where I will be renting add-ons from for now on. Trailer lighting had a wire cut near the plug so only running lights worked, blinkers/hazards did not work. Get your shit together, I will actively try to avoid UHAUL after this.Charles B.
Le client n'a pas laissé de commentaire.Ludmila O.
Maybe there could be an "Express Lane" for renters who have completed the Online Reservation & ID Verification...The MAIN issue I have for the overall "Above Average" rating is this. I followed all the Online Reservation steps with the promise of "Faster Check-in", but still stood inline for over 20 minutes behind walk-ins, 1st time renters etc. The PROCESS was quick, but the wait to GET TO the counter was a real waste of time.Mario B.
Awful customer service! Showed up original location where I prescheduled a truck for 9am and they said they didn't have a truck for me. After the person working at the location said they didn't have a truck, they recommended that I call corporate instead of them helping me!! After I got in touch with corporate, the closest truck they had was another 30 minutes away and the customer service sucked there as well (they didn't even put the dollys that I ordered on the truck). I will never recommend or use Uhaul ever again.Mitchell R.
Parking brake missing from truck (just open wires where it would be). Double charged for the truck.Alan P.
Went to drop equipment off manager states she's full. I can clearly see open spots and more importantly this was my drop off location. She became very rude very quick. Just for me asking could she take equipment because This was my drop location. Asked me if I wanted her to put the trailer on her head ? Just plain rude !Perry J.
This location used to be A+, fast and efficient. I have used this location many times over the years. yesterday the staff at this location was so slow they wasted an hour of my rental time just getting me the trailer and hooking it up. They seemed uninterested in working. Also this location has no dollies or pads regardless of the fact that several of us in line had reserved them. This experience was absolutely shitty.Monique C.
Le client n'a pas laissé de commentaire.Peter M.
Make sure that the vehicle is in good condition. The first vehicle that was assigned to me was not working with the signals.Erica S.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.Jerry D.
I was happy that I was able to get a rental without a reservation. The service was good. I do not like the hidden fees and the unclear breakdown of the total charges. Once I returned the vehicle, I was charged an additional $100 and that could not be explained, nor did I receive an updated invoice with the updated charges.Domonique B.
Le client n'a pas laissé de commentaire.James Z.
Tanay, Dahlen, & Devon were all three cool with me & very helpful! (THAT truck seemed loose in front end/steering, fyi...)Jeff B.
Le client n'a pas laissé de commentaire.Louise B.
I reserved a truck in Kennesaw. Went to pick it up the people on site did not know how to get the keys from the lock box. Called u haul on canton rd. They was able to reserve me a truck on Cobb Pkwy miles from my reserved location. People there was awesome. Picked up the truck went to gas station put $110 in fuel drove home. Next morning moved truck to driveway loaded over halfway. Needed to move truck up some to load refrigerator. Truck would not start. Had to stop loading truck and wait for assistance. He couldn't fix truck. Pulled truck up for us to continue loading and left. Had to call uhaul when we was ready to go to our location in Calhoun Ga. Assistance came and towed the truck Calhoun. This put us way behind schedule. And we was paying a couple of guys to load and unload truck. When he picked up on the loaded truck a few things that was strapped down and secured fell out of place and broke some of my things. We didn't get the truck unloaded until around 8:00 pm because of the delays due to broke down truck. I was told that someone would contact me afterwards but never heard from uhaul only messages about the workers at uhaul and my experience. The lady at uhaul where I rented the truck was awesome &very helpful. Other than that it was terrible. I paid $ 207 for the truck rental and $ 110 in gas. I see that they refunded me $141 . WOW this is the worst moving experience that I've ever had. I'm not sure that I would ever rent from uhaul again.Donna J.
Professional staff very helpful, polite, friendly !!robert H.
This location lacks the staff and needs to hire more people! My reservation was supposed to be a 24/7 Truck Share where I pick up the vehicle myself. I wasn't able to pick up my vehicle until an hour later because apparently this location did not make sure my reservation went through! I understand that things happen, but this location disappointed me as I've had a good experience with U-Haul before. I will not use this location in the future.Jordan J.
The only issue we had was with the front desk person devin. he was on his phone txting while completing transaction with us. we couldn't understand what he was saying bc he was focused on his phone and mumbling. he just seemed like he hated being there. other 2 staff were very nice and helpfulHunter S.
Best uhaul location that I've been to. Professional and fast!Inyene E.
I was over charged 3x poor customer service will never go back to that locationLakeesha B.
Le client n'a pas laissé de commentaire.Henry P.
Le client n'a pas laissé de commentaire.Tammy C.
Le client n'a pas laissé de commentaire.Quentin H.
Le client n'a pas laissé de commentaire.Jennifer L.
Everyone was veryjose C.
Le client n'a pas laissé de commentaire.Jerry M.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.David P.
Outstanding service and friendly staff.Dora S. | Premières impressions
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