Évaluations des clients U-Haul at Spruce Hills

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Spruce Hills

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Taylor M.
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Simple, easy and helpful. A breath of fresh air compared to our pick up location.

JAMES P.
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Coffee and Donuts in the cold weather!

Neal S.
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Le client n'a pas laissé de commentaire.

LORI ANNE E.
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Le client n'a pas laissé de commentaire.

TIMOTHY M.
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Le client n'a pas laissé de commentaire.

DENNIS S.
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When picking up vehicle at 7:40 am I waited 20 minutes while the lone attendant filled 6 propane tanks for another customer.

Takisha M.
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Le client n'a pas laissé de commentaire.

ERIN P.
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Le client n'a pas laissé de commentaire.

Brian N.
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Service was poor and not friendly. She may be over worked!

Frances T.
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our trailer had a really bad tire that we had to stop every 90 minutes to add at least "20 pounds" of air to the tire . We had to stop at least 3 times until we were at our destination. your company people should do a much better check up on these tires than they do.the tire really looked worn.

Richard C.
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Le client n'a pas laissé de commentaire.

Ashley J.
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When I went in there were two employees and neither acknowledged me. I walked up to the counter and a associate offered to help me, he then went to the back, and I waited his return. Another employee came out and asked to help me and when I said I was already being helped, he informed me that the previous employee didn't know how to pull up my reservation. Once everything got finalized, he pulled the truck around. Online it said that an associate would show me the truck and ask if I had any questions. But all I got was a “here you go” and off they went.

William C.
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Le client n'a pas laissé de commentaire.

Helmut W.
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Le client n'a pas laissé de commentaire.

jeff M.
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very satisfied with my rental. Also, after returning my rental I left my personal credit card in rental and i was called within 10 minutes of them finding. Thanks for honesty

BENJAMIN M.
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I got a call 20 minutes before pick up that my truck was pulled for “unexpected repair” and it was the only one of that size available. I was told I could drive 2 hours to another location to get one, or make multiple trips with a smaller one. Our moving timeline only accommodated one trip. Customer service when I did pick up was short and unfriendly, and I was made to feel like the issue was somehow my fault - no one apologized or owned the problem. Uhaul exists to make moving less stressful. Got the exact opposite.

Rita H.
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Location is very busy to only have 2 workers working..Needing more workers

ROBERT T.
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Staff did not wear masks. Staff talked with each other rather than concentrate on customers.

JOHN W.
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Nothing. It is what I expected. The employees were nice and helpful.

Herman F.
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Le client n'a pas laissé de commentaire.

Steven D.
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Just some basic help would go a long way

Christopher B.
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Very friendly staff. Helpful, knowledgeable. Well done!

Kim T.
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Le client n'a pas laissé de commentaire.

DAVID R.
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Location did not have any furniture blankets. I spoke with representative earlier in the week about having 25-30 blankets and she indicated I could add to request during pickup. Again, none were available and I was required to drive to another location to get blankets.

Julia F.
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Le client n'a pas laissé de commentaire.

Matthew W.
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Employee charged us for an extra day even though we were 20 mins late. I then waited on hold for over an hour with three different employees and kept being told they would refund with no refund processed. Employees are slow, unhelpful, and unfriendly

DENNIS W.
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Le client n'a pas laissé de commentaire.

PHILLIP F.
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Le client n'a pas laissé de commentaire.

MOLLEE K.
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Le client n'a pas laissé de commentaire.

Julie G.
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Train your people to properly check trailer installation. Mine was not and when I loaded car in auto transport trailer it fell off the hitch while car was being loaded

DALE H.
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The ramp on our 26 foot truck was way too short...it was so steep it was dangerous. The people working in the store could have cared less about what they were doing.

THOMAS B.
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Le client n'a pas laissé de commentaire.

Shelley D.
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Super friendly!!

Kathy T.
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Very helpful.

HEATHER H.
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I actually went to west Kimberly was not satisfied and went to bettendorf location they are very pleasant to work with

Curtis E.
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The pick up was great but when I dropped off the truck they were busy and the guy didn't have time to walk around the truck and said I was good and that I cold leave. The next day I have and additional charge of $58 for gas on my bill. This charge is completely incorrect. I put 5 gallons in the truck 1 block away from the rental place and only drove it 24 miles during my rental. I have been trying to call the rental location but it alway says their busy.

Steven V.
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Le client n'a pas laissé de commentaire.

STEVEN W.
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awesome helpful and welcoming staff

STEVEN W.
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I didn't feel it was applicable to deduct the rating on a engine coolant leak that the location didn't know about. From my understanding this was a truck was that came in off location and was not aware.

GEORGE K.
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When I called to reserve the truck, was told that I needed to show my Military ID at the counter when picking up the truck to receive the 10% discount. When I did, was told that U-Haul does NOT offer a military discount. Hard to argue over a potential $4 discount, but, this was a huge negative experience for me and it took away from a clean, good working truck, and a wonderful staff at the Bettendorf, IA location. Will think twice before renting another U-Haul, as all rental competitors offer military discounts...

ADOTE T.
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Le client n'a pas laissé de commentaire.

Scott S.
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Employees were professional and helpful!

Robert P.
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They processed the return quickly when they realized we were in a hurry.

WILLIAM B.
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-Assure the equipment scheduled for a specific time is available at that time. -Assure that the equipment is properly inspected and doesn't have one tire that is out of air. (one tire on a tandem tire trailer had no air pressure) -Assure that the equipment is hooked up to the pulling vehicle as required (safety chains are supposed to be crossed and were not).

Ethan S.
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Le client n'a pas laissé de commentaire.

Lois S.
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I will never use Uhaul ever again. I am disabled and I had an emergency and fell and could not get the truck back the day it needed to be back. I called and explained my situation and the gentleman was very rude and not understanding and I asked how much and he said 40 dollars even though we didn't use it or any more miles. This place is a rip off. I will make sure my friends and family know about it also.

MICHAEL C.
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Le client n'a pas laissé de commentaire.

DOROTHY T.
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Ahead of time, I reserved a 15' truck online. Day of pick up at 9:00 a.m., the 15' was not available due to overbooking by someone at U-Haul. I ended up with a 20 footer which I wasn't comfortable driving, but didn't have a choice since I had a moving crew coming to my house at 10:00. I was not a happy camper but staff did give me the 20 for the 15 price. Still created a lot of unneeded stress.

ANN T.
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Le client n'a pas laissé de commentaire.

MICHAEL W.
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Le client n'a pas laissé de commentaire.

brad T.
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Le client n'a pas laissé de commentaire.

ANGELA B.
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Le client n'a pas laissé de commentaire.

SINGH G.
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very good service and fast

Janet W.
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Your online check in and return Has glitches and I finally gave up lock the cab and just put the key in the lock box I couldn't do anything online when I return the truck it was silly

JUDAH R.
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Excellent location. Service is slow but so is service at every U-Haul branch. Associates make problems right without customer even asking, which is awesome.

JEFFREY J.
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No thank you. We appreciate your uhaul for our move.

Chris F.
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Le client n'a pas laissé de commentaire.

KEVIN B.
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Le client n'a pas laissé de commentaire.

THOMAS A.
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Le client n'a pas laissé de commentaire.

ALLEN S.
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Le client n'a pas laissé de commentaire.

amber M.
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Le client n'a pas laissé de commentaire.

Timothy M.
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The gentlemen that I usually see working there most of the time is always very helpful and hard working. Great service.

BRUCE W.
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Falsely advertised contract. Advertising said three day rental, fine print on contract said two day rental. I got charged for a third day even though I only had the truck for 48 hours. Never again will I use your service U-Haul. You can up-Charge someone else.

NEIL N.
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A little under staffed. the staff was very nice to work with.

SHARON P.
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You need customer parking on the premises. I feel it's unreasonable to expect people to have ‘someone else drop you off'

Stephen N.
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Le client n'a pas laissé de commentaire.

MARK K.
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The staff was great, friendly, and got my equipment in a timely manner to help me get me on the road. I believe the manager was the one to assist me in this process. Thanks Again.

Patrick E.
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Le client n'a pas laissé de commentaire.

LEON B.
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Le client n'a pas laissé de commentaire.

STEPHEN S.
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Friendly service. Efficient.

Ryan B.
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The staff was extremely friendly and helpful. 10/10 for me

ISMAEL Z.
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Equipment I rented was making a loud noise , need repair . Otherwise I'm satisfied with the customer service provided .

Wayne L.
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Staff was great both renting and on the return cant recommend anything for improvement.

Selena S.
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Le client n'a pas laissé de commentaire.

Gary S.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

Timothy L.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

Eugene B.
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Le client n'a pas laissé de commentaire.

Mallory H.
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Originally I booked a van for 8/31 at 6:30. This location forgot to set up my pick up. And I had to wait 28 mins on hold to get an operator. That operator was a pleasure. Not only did I get the $50 guarantee but she set me up for 3:00 yesterday. I choose the mobile contactless pick up. The van I was renting was not in the location the U-Haul app told me it was. I had to go inside where both associates where very consumed in their phones. I have pictures but there is no where for me to upload. My wife and I have used this location 3-4 times in the last month. A couple times using my wife's card and name. Same poor service every time. I will have her call and review the last time she booked the biggest truck you rent a week prior to our mo e. We showed up and they did not have our truck. No one told us about the gaurantee. We were told they could supply with the next biggest truck for $10 off. Having movers and things packed up we had no other choice. When we returned and were charged we did not get the discount. We remain respectful and understanding with your store reps but it is never easy at this location. I have watched and heard your employees get snappy and attitudes with customers when asking a simple question.

Teresa H.
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Employees at the pick up and drop off locations were very friendly and helpful. I was very happy with the service!

DEMETRIOUS J.
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Le client n'a pas laissé de commentaire.

Cassandra B.
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Le client n'a pas laissé de commentaire.

SHANNON S.
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Have more larger vans. I had to settle for a regular econoline ford van.

JOY M.
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N/A

MICHAEL S.
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Everything was perfect! Every employee I had contact with was great!! Darrel I think was his name is the only name I can remember made this experience exceptional! He made is so smooth for me to get on my way, I can't say enuff good about this location. Very great experience! Mike

Joshua M.
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Le client n'a pas laissé de commentaire.

KEVIN B.
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Everyone was helpful and nice!

James B.
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Le client n'a pas laissé de commentaire.

Frank T.
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Le client n'a pas laissé de commentaire.

KENNETH M.
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My son has used this location in the past

SANFORD Y.
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They had electronic issues with the check in scanner.

Nick C.
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Le client n'a pas laissé de commentaire.

Bruce M.
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Employees were not wearing masks!

DAVID Z.
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Check in process got a little complicated because there was a miscommunication regarding the tow ball needed to rent the utility trailer. We didn't know we would need to PURCHASE a tow ball if we didn't have one. We understood the location had one we could use at no extra charge. We were able to acquire a ball (on our own) but not without a delay in our schedule for the day due to the miscommunication. The checkout process went very smoothly.

Richard W.
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Le client n'a pas laissé de commentaire.

JAY C.
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Le client n'a pas laissé de commentaire.

Matthew P.
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Charged for gas when I put the gas tank line up to 1/4 tank. No response from manager for 2 days.

STACI C.
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Nothing Darren is a godsend of an employee. Very helpful nd polite. He went beyond his job title Im sure as he conversed with me nd walked me to the truck.

Karla R.
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Even after a couple booking glitches and people not able to read my note and call my cell number as I was traveling, it all worked out. Also Clarion allowed me to book online for 24/7 and they were closed on Sunday. I did not get my message as they called the incorrect number. I am happy I called as I did not receive a check in call as an email I received stated before 6 PM Saturday. We were able to find a truck in Ft. Dodge. A bit of a hassle and inconvenience, but the staff took care of my needs and concerns. It all worked out in the end. Thank you.😊

Non reviews have been submitted for this location.

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