Customer Reviews for U-Haul at Spruce Hills

5048 évaluations

1012 Spruce Hills Dr   Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

(563) 359-3453

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(563) 359-3453

1012 Spruce Hills Dr
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
2

I rented a cargo van to move some furniture and returned it after only 2 hours. The employee assured me he would handle the return and I was free to go. The next morning I received a call asking me to return my vehicle. I was charged for gas (which is not ok, beings as it was returned at the same level I got it at) and charged for an extra day. I was refunded partially after speaking to another employee. The communication was poor between employees.

LESLIE W. 
Évaluation :
5

More associates working. Big volume store lots of business.

Nelson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle R. 
Évaluation :
3

There was something wrong with the gas tank. When I tried to fill up the tank the gas kept clicking off every couple seconds (it did this every time I filled up). I had to constantly click the handle to fill up which took over 20 minutes. I called the pick up location about the issue and they tried to get in touch with someone regarding the issue. Their manager ended up telling them to tell me that the gas gauge must be off and the tank was actually full (it wasn't). No help whatsoever and was forced to click my way up to 20 gallons.

MITCHELL CURTIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

S.O.

GALE H. 
Évaluation :
5

Nothing So easy Very courteous

JEFF G. 
Évaluation :
5

U-Haul reviews are mixed. However our rental of a one way trailer was perfectly managed. Trailer was well maintained. Service at the origin was excellent hooking up our trailer, checking lights etc.

Joseph D. 
Évaluation :
3

After we left the site and gotten to our local location (not our final destination), I got a text that I should click on a website and fill out a form to record the condition of the vehicle, almost as a protection for myself in case there was damage that I would be able to show was already there. It seems like the personnel at the UHaul location could have recommended that I check it over before leaving, or something helpful like that. The agent seemed a bit terse and dismissive, kind of like a young IT professional that sounds "annoyed" with having to either explain something or clarify a comment. To those with poor hearing, it comes across as not very pleasant.

ANDREW K. 
Évaluation :
5

Nothing!! Picking up and return was effortless and quick. Really really impressed!

JANET D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimani H. 
Évaluation :
5

There was glass fragments left in the U-haul.

Jose C. 
Évaluation :
2

After creating an appointment online I arrived at the store for the install to find out that they did not have the part and did not even know that I had set up an appointment. While I was there they ordered the part which took two days to arrive and another four for an install scheduled. Really if they had just called to tell me that they didn't have the part before I showed up it would have been OK. I could have cancelled my equipment rental. To be fair I think that the install is good, but I have not had a chance to use it yet.

david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary J. 
Évaluation :
2

Waited for a significant amount of time. I know everywhere is busy and short staffed, however that should make no difference in acknowledging customers when they come in.

Lauren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly K. 
Évaluation :
5

The truck door hardly would close and the latch to close it only worked 1/2 the time. Spent a lot of time messing with it to work. Hopefully they will fix it by the next customer. Couldn't return it to get another because truck was already filled and on time constraint. People were nice in there and was a simple process to rent.

TAMERA H. 
Évaluation :
4

Ensure that equipment is clean. The trailer was dirty inside.

CHRISTOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONSO M. 
Évaluation :
5

The check engine light was in. While I was in town for this move, I would not have taken it on a longer trip

MICHELLE RENEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodrigo Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIFFANY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

The lady working the desk is an unbelievable workhorse. She does an excellent job! Wish I knew her name...

ADAM R. 
Évaluation :
5

I've rented from this location on multiple occasions, and always had a great experience. The staff and management are very professional, and always focused on the customer.

Jeffrey L. 
Évaluation :
5

All staff was very friendly and helpful. The only thing that could have been improved was the inside cleanliness of the cab of the truck. A little sticky on the console.

SCOTT B. 
Évaluation :
2

When I returned the uhaul and did everything online that was asked of me is when I found out there is a 25 $cleaning fee. It is not shown on the contract given to me by the manager of the store. Nor did she feel it was necessary to tell me. To me this is horrible customer service to let your website at checkout be how this is found out. Never will I use your services again. I will not recommend this business and will let everyone I can know that this is how your company does business. Also I used this truck for a bout 3 hours. Nothing to clean. I sanitized everything I touched upon entry and exit. What are you going to do that is worth 25 $?

GERALD L. 
Évaluation :
1

We got a hitch installed and now we have a bunch of error codes

Mark C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
1

Truck was not there when I arrived, had nothing else ready. Finally hours later they give me a truck where the back lights did not work.

AUSTIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDLEY J. 
Évaluation :
1

Third time in a row the staff has been rude and unorganized. One time opened 30 minutes late. Another, reserved equipment not available. And yet another, insisted I back a large trailer into a narrow area I'm not qualified to do. I'm not the only one. Frustrated customers all the time.

SHAUN M. 
Évaluation :
3

Don't send your customer a text stating you can extend your rental for 20 $then charge them 89 $.

AMY M. 
Évaluation :
5

There was a small miscommunication that resulted in my being double billed. I called the customer service line and spoke with the representative. He mentioned the issue before I could and had my issue resolved in just minutes. When Tamara at my location called to follow up things could not have gone smoother. Everyone was very helpful and made this minor hiccup a non event. Thank you to both of you for all that you did.

Andrew S. 
Évaluation :
4

They where able to switch the location I rented from to there with no hassles and canceled the other reservation.

RICHARD L. 
Évaluation :
4

While this location has ALWAYS treated me well. The original drop location at West Kimberly were anything but kind, where I and my daughter were threatened with physical harm by Uhaul employee Paris. This man told me that "I got your address, I'll be seeing you" as he pointed his fingers like a pistol at me! DO NOT UNDERSTAND WHY UHAUL IS OK WITH THIS!!!!!!!!!!!!

CHARLA T. 
Évaluation :
5

Always friendly and helpful whenever I need a rental!

MICHAEL R. 
Évaluation :
3

Self check-in approval time was longer than expected. And, the location seemed short staffed. Getting keys took 5-10 minutes because we had to wait for an employee to be available to help. Otherwise, no other issues.

Samantha Z. 
Évaluation :
3

Personnel were nice and helpful, but do NOT trust the reservation system It would not let me reserve a trailer at this site. I had to reserve on on West Kimberly road (with cc entered). Went to pick it up, they sent me back to the Spruce Hills location. While the personnel are very nice, they were definitely overworked as myself and 2 other people were waiting for 10 minutes before we could get help.

Alex H. 
Évaluation :
5

Great check in and check out

THOMAS P. 
Évaluation :
2

The store opened 50 minutes after my pick -up time. I had to stand outside waiting. I paid for an appliance dolly and initially it was not in the truck. I was charged for 7,00 $ for a regular dolly that was not even in the truck. I expect a 7 $credit on my card as I was overcharged.

Thomas N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CAROLYN G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BARBARA W. 
Évaluation :
5

Helpful staff. Will recommend.

ARMAGHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS M. 
Évaluation :
5

All was good!

LORRI S. 
Évaluation :
4

I've used this location many times and never been late in turning in a unit. I didn't appreciate the call I received from them stating it was late because I checked the contract and what happened after I rented it was outside my control. We were ripped off by Mayflower Relocation and had to find someone else to help pack this unit and it was only my 90 year old father and myself to unpack it. As it was I was late to a doctor's appointment that they almost canceled after I had driven all night to get to. I'm glad your employee has never had a problem like we had before but sometimes life doesn't go so well. And she obviously lied about having it rented because they had one exactly the same size parked on the property.

Katherine Y. 
Évaluation :
3

I tried to get the truck for longer time, after being placed on hold for 30 minutes, was advised hey would not be able to do this as the truck was reserved for right after us. When we dropped the truck off there were several other trucks, the same size by the way, in the parking lot. We were 5 minutes late returning the truck. I received a phone call. The rep did not give me his name or what company he was with. He just asked where the equipment number was. I had to ask the rep several times who he was in order to figure out what he was talking about. By the way we were in the check in line at the time we got the call.

JOE ANN J. 
Évaluation :
5

Return lot was dark, lighting needed for safe customer returns after hours.

Jerry S. 
Évaluation :
3

The gas tank was almost empty when I drove off the lot and I had to immediately stop and get gas. I expect the gas tank to be full to begin with. Right before I bring the truck back, I expect to fill the tank back up to full. That way, I only pay for what gas I used. The passenger door would not open from the outside so, we had to roll the window down and reach inside to open the door. When I returned the truck, the sign said to stay with the truck and an employee would come check it in. Other rentals came back in after me, and the drivers went inside and were immediately helped, before me. Signage needs to be changed to show that customers need to go inside to return the vehicle. Clerk liked to talk to much and needed to concentrate on taking care of business. When you are moving, it is usually stressful and usually you are in a time crunch to get it done and just need to be taken care of in a timely fashion without a lot of stopping for conversation. These were not huge problems, just annoying. I will rent from this location again and would recommend it.

JEANNE R. 
Évaluation :
4

Car wasn't clean, so I just brought it back the way I received it. I didn't drive it as much as anticipated anyway.

HEIKE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY W. 
Évaluation :
3

The cab of the truck stunk really bad

Lendon H. 
Évaluation :
1

Very Poorly ran.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL S. 
Évaluation :
4

There was not automated checkin oppty, at least that I could easily find on the website, so I ended up in a 30 minute queue calling in, I finally just hung up

JAMES H. 
Évaluation :
1

I don't have a problem with Bettendorf location, but have a problem with uhaul. I had a confirmed pick up in Cedar Rapids for 10:00 . I was told if I wasn't there, I could lose the trailer rental. I changed my flight at the cost of 1 300 $to get there and was told the morning of that I had to drive 70 miles one way to get the trailer in Bettendorf. They said I could cancel my reservation and they would give me my 50 $deposit back. They didn't offer to compensate in any other way. I was very disappointed.

THOMAS H. 
Évaluation :
4

Very Polite

DANA D. 
Évaluation :
2

More people working during peak hours. Waited over 30 minutes to get truck.

Jeffrey A. 
Évaluation :
5

Nothing.

ERIC T. 
Évaluation :
5

Need a improve truck service look like truck are junk

GURPREET S. 
Évaluation :
5

Everything ready at the appointed time, and exactly as reserved. Equipment has always worked and the staff is very professional and efficient.

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
2

The trailer I rented has three new tires on it and one old one. And guess what happened the old tire blows out along a busy highway making us sitting for three hours. Didn't know why they didn't change all the tires. I know money! Don't worry about your customers being not safe.

DAVID P. 
Évaluation :
4

The workers were very friendly The woman the help me with exchanging the truck for a bigger one was awesome Need more workers like her

DANA D. 
Évaluation :
2

The outgoing fuel level was misrecorded. 1/8 was mistaken for 1/4 and I did the same thing when I got in. I had to put 6 gallons in to get to where she said it was and I only went 20 miles. There is no way that van only got 3 miles to the gallon. I feel like I got screwed over because of someone else's mistake.

Carmella T. 
Évaluation :
5

My experience with the Spruce Hills rental was the best experience I have ever had. The staff were both prompt and willing to help my very needs. The pickup truck I had was very well maintained and even tho I don't know the year of the vehicle operating it on the highway it had great pickup speed and the ride was very comfortable. I couldn't ask for better service, and would recommend it to anyone.

RALPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCE A. 
Évaluation :
5

Excellent emplacement!

ALEXANDRE B. 
Évaluation :
2

Arrived a few minutes before 9, because they opened at 9. Waited 20 minutes before anyone was there. Once they unlocked the doors, there were 8 people waiting for their reservations. Not so much as an apology, just pushing us out the door. Told me my van was "out front" it was in the back. The truck was not cleaned from what I'm assuming was the last use the night before. I tried to do the evaluation before I left, but the website wouldn't load. I'll drive across town next time to another store before coming back to this one.

SANDRA T. 
Évaluation :
4

A little over priced for my rental

WAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYNTHIA K. 
Évaluation :
2

I have had better experiences at this Uhaul location. The truck I rented had a broken latch on the door and it would not close, completely. The seat would not move forward and I had to put a thick pillow behind my back so I could reach the foot pedals. Thank heavens I was moving locally or these issues would have been a problem.

SUSAN H. 
Évaluation :
1

The office was thirty minutes late opening, the agent never told me that three was a gas charge, I would have filled it up before drop off. I figured that you are charging by the mile that would cover gas. Never told me it was both. I don't know if I will rent from you again after this experience. Don Abel

DONALD A. 
Évaluation :
4

Our employee was new but he worked hard to check us in and get us our moving truck. Another employee helped him. No complaints!

Bradley B. 
Évaluation :
2

Truck had large dents and hail damage. Bed of truck had plastic pieces that were hanging from previous damage. Cab interior was fine. Had to run back in after getting keys to vehicle (to get a cotter pin) and there was no one to help. Had to wait for someone to come inside in order to purchase a 3,73 $ part. He had just come into Work and asked me to pay with a credit card instead of cash so he did not have to count a drawer. The guy who checked me in was a soup sandwich. It took him a few minutes to come over to me (even though I could see him the entire time). When I pointed out the issues on the truck, he said that he knows and that they been like that for over a year. He wanted to tell me all about his dislocated knee from a trailer that he just picked up instead of finishing my check in.

Heidi S. 
Évaluation :
3

Waited in line for 10 minutes was told there was 100 $deposit left on my account. I let them know i was never told of 100 $deposit. Looked at my online banking and am watching for that charge. 5 minutes after i left received a missed call from them. Returned the call to be put on hold for 12 minutes...i hung up called back told them i was returning a call was put back on hold for 9 minutes and have yet to find out any information!!

Amy B. 
Évaluation :
2

When we showed up to pick up the truck all the workers were outside helping somebody with their equipment they were renting. Instead of one of them coming in to help us we had to wait 30 minutes before we were taken care of. This ate into the renting time that we were allowed to have the truck. Although we rented it for 6 hours they still put that it was due back by my pickup time. We were not able to get our stuff packed up in 5 and a half hours so we called to extend the time. We called the first time and were put on hold for 10 minutes. Then we called back and asked to extend the time and the lady that was helping us said it was going to double charge us. She tried to connect us to somebody else but that person hung up on us. We called back again and the person at the store said we had to look up the number online and call them. We were in the process of moving and had poor reception so we could not look up the number online. The store could of provided us with that number. I am very disappointed with the customer service at this location.

Roger B. 
Évaluation :
2

Better customer service at the local stores and on the phone the first guy left me on the phone for 20-25 minutes the second guy was a lot better

EDWARDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA B. 
Non les évaluations ont été soumises pour cet établissement.

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