Trailer Rental & Towing in Bettendorf, IA at U-Haul at Spruce Hills

4855 évaluations

1012 Spruce Hills Dr   Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

(563) 359-3453

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(563) 359-3453

1012 Spruce Hills Dr
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Location de remorque

One-Way and In-Town Local Rentals in Bettendorf, IA 52722

U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!

Services supplémentaires à cet emplacement

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    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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Évaluations des clients

Average Customer Rating

4855 évaluations

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Évaluation :
4

All good

DANIEL M. 
Rating:
5.0

Everything went smooth. The van was ready at the appointment time. The van was in excellent condition, nothing went wrong at all. Easy return too, I spent 15 minutes combined picking it up and returning it.

MICHAEL O. 
Rating:
5.0

To wash it everything eles was great

MELISSA D. 
Rating:
5.0

Women manager was great!

Jeffrey M. 
Rating:
3.0

My only complaint is that you only had one person working when opening on Saturday morning, I had to wait 20 mins to get my truck. On the busiest day of the week you should have more staff on hand.

STEPHEN Q. 
Rating:
5.0

Place was very busy. However, I only had to wait for help very briefly. Check in and out was a breeze!

mary M. 
Rating:
2.0

Need back up plan for system malfunctions or discount renters. 25% of my rental time was spent in your office. Disappointing.

Kelly C. 
Rating:
3.0

The equipment was cleaned out before I rented it the guy sweeps it out in front of me. The part I'm having a hard time understanding is how I traveled 50+ miles I rented a uhaul the previous week and did major moving traveling much further and did about 50 miles. This experience I only picked up a pair of chairs and returned the vehicle and was charged with 50 some miles. I supposed I should have looked at this before I left this last time because based of google maps it would have been 20 or so miles round trip. Paid around 150 for 2 20 dollar chairs wasn't even worth it.

KELSEY W. 
Rating:
1.0

I was charged twice. Once online and once in the store. Wondering if someone can reach out to me to refund one of the rental charges. Thanks!

CHAD R. 
Rating:
1.0

Seemed like very slow service. Also, they tried to overcharge me. I told them i did not want to pay $15 for the insurance. He told me he would take it off. When i was going to pay i noticed that he did not because my bill was too high.

DANIEL T. 
Rating:
4.0

I wish I could remember the name of the employee that was working at the time. That person was attending to everything by themselves and I thought handled themselves very well for having 3 customers at a time when the rental process is not necessarily a quick one.

DANIEL P. 
Rating:
1.0

They DONT return phone calls! They tell you they will take off late fees and work with you when you have crappy banks, but when you call back to make the payment you can't get through, and you call back fifty times.....no exaggeration......and you have to sit on hold for over 20 minutes which I can't do because I have a special needs child, so now the late fee is back in there! I so sick of this location!

WENDIE O. 
Rating:
2.0

I left a receipt in the back of the truck I rented and they charged me $25 to bend over and pick it up

CONNIE V. 
Rating:
5.0

Grew up in this area & been going here over 40 years when we need to awesome place & still great service!

Richard T. 
Rating:
5.0

The manager that waited on me was wonderful. You definitely need more people like her she knew everything that I threw at her. Plus other people.

RONALD K. 
Rating:
5.0

Thank you for such great customer service! You came up with a solution to our moving needs and got us on our way in no time. Truly appreciated. Fantastic team!

SUSAN R. 
Rating:
1.0

The interior of the truck was not as clean as I had hoped, but I am renting a truck to move things in the bed so.... I overlooked it. When i realized i was not going to be done in time i went to the link for returns and processed the request. I thought everything had gone through. Unfortunately I was wrong. That part I own up to. But to answer my phone at 7 am to a man yelling at me that i "couldn't have it today. It is being picked up in a half hour. You need to get it back here right now" all while yelling. So of course I rush right up there for the so called manager to approve of the way he spoke to me. I dont aprove of anyone being treated the way I was over a simple mistake. They have no tact. I was very disappointed in the customer service skills.

CHRISTY B. 
Rating:
4.0

My only reservation in recommending U haul at all is the ridiculously long..32mins I had (as I'm sure everyone else had) to wait to talk to a customer service agent. I can't think of a reason for this to happen/be acceptable. If you can't answer the phone in a reasonable amount of time give the option of a call back by your “extremely “ busy agent.

CHRISTINE S. 
Rating:
3.0

We rented a pick up late in the day to pick up some furniture we purchased and it snowed the day before and there was still about three inches of snow in the back. Customer service was horrible! Trinity may have been the rudest person I've ever spoken too I over heard her speaking on the phone to a customer and she was horrible! The other kid there had no customer service skills but wasn't rude. This used to be a good location and we have rented there several times over the years to move our kids to and from school. Never again I will drive a longer distance to find a different Uhaul or rent from a competitor.

DIANA H. 
Rating:
2.0

It took over an hour an a half to receive a trailer that we also pre-checked in over the internet prior to arrival. The lights of the first trailer didn't work they insisted it was my 2019 Chevy truck. However after convincing them it was no and finally trying another trailer they worked! Disappointed with the time and the service overall. However the drop off went very smooth. Cleanliness was also an issue as I brought the trailer back to my house just to clean it out appropriately.

Orville G. 
Rating:
5.0

Wish we would have been able to have cruise control but totally understand why it was not an amenit.

Amanda V. 
Rating:
2.0

I had so many issues you would just consider me as a complainer. The mobile app did not work. Had to go to the desk and completely input information again. The windows were frosted so I had to use my hands and elbows to clear the frost. The windows were so dirty I had to clean them myself. The gas tank was empty. Not a quarter tank as shown on the contract. I took a photo of the dash which shows millage and fuel (E) if you wish to see a copy. I'm not making this up. It actually made me laugh. Truck worked perfect and the guy at the desk who checking me in was very helpful. Would I come back? Probably, since the equipment worked great and price was good. If I experienced the same issues again, would not come back. Jim

JAMES W. 
Rating:
2.0

Single person working there means wait times vary from five minutes to an hour—even if there's no line. No one ever answers the phone because it's too busy—if you want anything, you have to go in person and wait. The people who work there are truly wonderful—this is absolutely not a complaint against them. But this place is so busy and so understaffed that it just doesn't work. Very frustrating.

Tiffany H. 
Rating:
3.0

Don't overcharge

JOSEPH B. 
Rating:
1.0

First off, complications with the mobile check in made it so I still had to wait a long duration to get the truck. Second the vehicle was not parked where the website said it was going to be, so I had to walk around the building in freezing temps. Third the check in person at the desk was rude and unprofessional. Told me that they don't know what the problem is and would not check me in since I had already started the mobile portion. They then refused to go outside because “it was too cold and they had been outside too much.” When finally getting the truck it had to have snow brushed off of it and then to top it all off the back wouldn't open because it was frozen shut from ice. Terrible experience. Terrible service.

Brady F. 
No reviews have been submitted for this location.

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