Évaluations des clients U-Haul at Sudley Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Sudley Rd

Cote générale :

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Heather L.
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Le client n'a pas laissé de commentaire.

Heather M.
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Le client n'a pas laissé de commentaire.

Patricia D.
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they answered my calls right away. Answered my questions. I was happy that they picked up the phone to help me

MICHAELANDREA W.
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The vehicle provided had a broken headlight, light worked but no lens. Staff was very friendly and professional. Otherwise, vehicle was well maintained and clean.

Kerry L.
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Le client n'a pas laissé de commentaire.

Mohammad N.
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Le client n'a pas laissé de commentaire.

MATTHEWTYLER B.
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I reserved a truck for 12 pm. On the day I was supposed to pick up my truck, I received a call that I wouldn't be able to get my truck til 2:30 pm. Great inconvenience and messed up my day and move, as a portion of it had to be done when it was dark because of this. Isn't there some kind of $50 guarantee I get for not getting my truck when I was supposed to? I didn't hear any mention about that either.

NICOLEMARIE B.
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Le client n'a pas laissé de commentaire.

Allen E.
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Le client n'a pas laissé de commentaire.

Coby L.
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We use this location to augment our fleet when needed and they are very responsive, efficient and quick. Thanks from the team at Legendary Custom Signs!

MAGDI A.
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Old equipment

Sean O.
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Le client n'a pas laissé de commentaire.

Gi M.
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Your insurance and renting really looks like cheating for customers and passed 2-3 hours charged extra 1day! Why you never give a credit returning 2-3 hours early

SUSIENASRALLAH F.
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Despite my poor service in the Tennessee Clinton and Knoxville U-Haul officers I had a wonderful experience in the Manassas office as I usually do. Manassas folks rock!!

Tammy S.
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Le client n'a pas laissé de commentaire.

FELIPEWALTER A.
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Good service

Benjamin B.
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Replace the windshield wipers on the truck i used. 😊

Oliver E.
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Le client n'a pas laissé de commentaire.

BARBARA D.
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The truck was very clean and employees were very friendly.

PHILLIPROY W.
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Excellent customer service.

SEANMICHAEL K.
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Make sure the after hours return works in the website becuase I tried it for an hour and a half and I gave up becuase it was 11:30 pm and I just moved houses by my self so I was tired and had to drive at least an hour home. But I was charged correctly so I don't have a problem with that, I just want the online return to work

Steven S.
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Helpfulness of the Staff was greatly appreciated and the online check in function was excellent.

Jacob M.
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Le client n'a pas laissé de commentaire.

RENEALFREDO E.
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The U-Haul representative who assisted us was very friendly, polite and he made sure we were happy with the service U-Haul had provided to us.

Mark C.
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Seems silly that I reserve everything on line with my credit card and then when I arrive, I have insert my card into your machine again. Additionally, why do I submit pictures of my license online, only to hand it over to the attendant at the counter. Seems like there is a lot of redundant steps that could be eliminated.

WILLIAMDARYL D.
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Le client n'a pas laissé de commentaire.

DARRELLDEAN L.
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Le client n'a pas laissé de commentaire.

Sagar S.
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Mobile pick up was horrible. I had issue with mobile pick up. I called the customer service, and it was even worse. Very unprofessional customer service staff. Need to provide customer care training to the customer service staff.

LYNDALEE I.
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Broken parking brake, faulty brakes that screamed when pedal was pushed and driver window stuck when trying to roll down. When telling counter agent of issues, said nothing he could do and to call Customer Service. Same day and poor site customer service.

JULIELYNNE M.
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Le client n'a pas laissé de commentaire.

Willem B.
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The owner/manager of this location is a very hard worker. By the time I strolled up at 7am, the place was already well lit and open and he was working very hard preparing everything. I got what I needed done quickly and professionally. On return, the person who served me was also professional and courteous. I would definitely do business with them again and will recommend.

Heide K.
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Le client n'a pas laissé de commentaire.

rance M.
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Le client n'a pas laissé de commentaire.

JOHN S.
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Le client n'a pas laissé de commentaire.

Praveen T.
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Le client n'a pas laissé de commentaire.

Ivory C.
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The guys were great

BRENTON TRACY P.
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Rep at pick up was nice and effecient, but while on highway found out that turn signal was not working almost causing serious accident. Mentioned it when I returned truck and representative said "ok, we will fix it". I said I almost had an accident due to this and he just looked at me. I got annoyed and said maybe I should get some type of discount due to this. Again he just looked at me. No apology, no let me get a manager for, nothing. Should not be my job to inspect Uhauls vehicles for every safety feature. That is not a reasonable expectation!

reza M.
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The Uhaul truck and equipment were not ready at the specified time I reserved it for and required me to wait for them. This is problematic for those who are on a tight schedule and need to be prompt with their timing.

WILLIAMLEE S.
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Le client n'a pas laissé de commentaire.

CHRISTOPHERALLEN P.
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Le client n'a pas laissé de commentaire.

Andrew S.
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Le client n'a pas laissé de commentaire.

WILLIAMGEORGE C.
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Le client n'a pas laissé de commentaire.

Nick G.
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Le client n'a pas laissé de commentaire.

Rodney A.
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Knowledgeable staff.

THADDEUS Z.
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Le client n'a pas laissé de commentaire.

Praveen T.
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Le client n'a pas laissé de commentaire.

LESLIEKAREN K.
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Le client n'a pas laissé de commentaire.

JUSTINHEATH H.
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great service! Thank you

michael K.
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The vehicle leaked transmission fluid all over my asphalt driveway. I brought the truck back and told the manager and the check-in man this and they ignored me; I got silence. I stated it 3 times and there was no response. I had to go to Walmart and get cleaning supplies and spent over an hour cleaning the mess because it was so bad. They were only concerned with locating the vehicle that was leaking; they werent sure which of their rentals it was. When I returned with the truck and told them my vehicle caused a mess to the home driveway, they only cared that they located they truck. I said, "no discount, no apology, just blank stares?" No response; terrible customer service. BTW it was a large puddle, not a small one. I've been in sales and customers service over 20 years. I would at least have acknowledged a customer's concern.

CHRISTOPHERJO M.
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Le client n'a pas laissé de commentaire.

Jose D.
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Le client n'a pas laissé de commentaire.

CLIFTONLEE R.
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Le client n'a pas laissé de commentaire.

Tiffany D.
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Service was prompt and the agent was great

ALEJANDRAMARIA G.
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Le client n'a pas laissé de commentaire.

Gerard C.
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Moving is difficult enough but not having the trailer ready on time is terrible. I had people over to help and we stood around for hours because the trailer was not in the Uhaul location I do not blame the employees at the site but who ever does the scheduling should find a new career.

Keir H.
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Trucks are not inspected before being given to customers. I rented a 26 foot truck and when loading my household contents my son noticed two huge gashes in the tire. This is not safe at all. When I called the store I was told to just call roadside assistance. The truck should have never been allowed to leave lot in the condition it was in.

John F.
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Le client n'a pas laissé de commentaire.

Calvin W.
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Best Uhaul experience I've ever had. Quick, easy process of picking up and returning. Truck was super clean and ran like a champ. Definitely recommend renting from this location.

THOMASBLAIR R.
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Smooth transaction

Kenneth R.
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Thanks for the great service, especially when I had to make unexpected changes to my reservation!

ROBERTWILLIAM S.
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Good customer service.

OLUSEGUNELIJAH C.
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Le client n'a pas laissé de commentaire.

DAVIDWAYNE S.
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Le client n'a pas laissé de commentaire.

AMYELIZABETH K.
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Even though I returned the rental a day late they worked with me and was very much willing to understand the situation.

BETTE O.
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The van had a bad odor that was overpowering and pervasive in the cab as well as the storage areA in back

DWYANEEARL B.
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Provide better customer service training to frontline employees.

Craig N.
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Nothing! Everything was great. Leslie with Customer service helped me find a truck quickly when Budget said they could not fulfill my reservation when I arrived at their junkyard facility. The truck and pickup location was great, and the drop off was simple and pleasant. Great experience!

RICHARD C.
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The truck that I rented had been left with debris in the back and had not been cleaned.UHaull personnel promptly cleaned the back and apologized and provided some moving blankets which I very much appreciated. It was not a big problem but it is the first time ever that I have had that experience and I have rented a number of trucks from UHaul.. Stuff happens and UHaul personnel responded well. Kudos to them for that.

CASSANDRALEE F.
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Everything went well, keep up the good work!

THOMASDANIEL K.
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Fast and convenient

THEODOREE S.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

paul V.
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Le client n'a pas laissé de commentaire.

Jeff C.
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The customer service was good. The truck was very clean, but the maintenance was very poor. The truck was shaking VERY BAD until I thought the truck was going to fall apart. That was not a good look if you are a business and renting your vans and trucks out to customers. If they correct that issue. They should be looking at 4-5 stars on an average review.

JOSEPHEDWARD D.
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Le client n'a pas laissé de commentaire.

LOUISFRANK P.
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Your rental system is well designed as it leads the renter through the services that you offer that a renter may need.

WALTERLEE K.
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The truck could have been cleaner, but we had a couple of issues and the staff could not have been more responsive. We were very impressed by their professionalism, kindness and helpfulness.

BETTIEANN T.
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Truck was dirty inside

joseph D.
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Le client n'a pas laissé de commentaire.

SCOTTMICHAEL W.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

Antonio F.
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I rented a 10' truck this Saturday 19th. 2020 from the Civil War area with 89K miles, before I begin the trip, I reported to them that an engine light was on, they told me that was safe to drive that it was just a fuse but nothing to worry about. I drove around15 miles when problem start, when accelerated over 40 MPH the directional of the truck moved/twisted to the left, this happened to me twice. I decided to return the vehicle back to base. Just because I had already paid for some furniture, I requested for another truck to Billy the manager on turn. They provided me with another vehicle same size with 103,555 miles, very worn out sterring wheel. I drove 150 miles that day. I never felt safe on their trucks. I have a history of using u-haul vehicles including their 26' long truck. I will definitely use u-haul again. But, this is the last time that I rent on this location 8004 Sudley Road in Manassas. Please don't put yourself or your family and your property on risk!

Trinette C.
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Le client n'a pas laissé de commentaire.

Andrew D.
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Le client n'a pas laissé de commentaire.

Samuel L.
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Called to let them know that I would be late picking up my trailer. After 20 mins on hold, drove to the location a mile away to find both employees in the parking lot looking at the same Jeep. When I got out of the truck, one of them said "Be with you in a minute". It was 10 minutes while they continued to look at the same Jeep! Got the trailer and drove to destination. When I opened it, there was trash inside along with 2 hand trucks that I did not request, and now I had to work around and be responsible for. When I returned the trailer, I informed the employees that the hand trucks were inside. One said "Don't worry, we won't charge you for them". Seriously?? How about "Sorry we didn't check your trailer before it left" or "Sorry you had to work around them". Never would have had this issue at the other location, which is where I will go from now on. Seems all of my dealings with this location have been below average.

BARBARA JEANNEHA D.
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Le client n'a pas laissé de commentaire.

Jason M.
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Rental specialist would not allow me to provide input on the proper receiver to use with the 6X12 enclosed trailer. When he was done, the trailer was tracking tongue down, meaning the nose of the trailer was angled downward, with all weight on the forward axel vice being pulled level or even slightly nose up. I left the rental location, disconnected, swapped receivers so the trailer was now tracking very slightly nose inclined. Once loaded the trailer tracked level behind my pickup.

Vishnu D.
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Le client n'a pas laissé de commentaire.

Jee V.
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Le client n'a pas laissé de commentaire.

kristina V.
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The gentleman that helped me when I picked up the van was on a personal phone call for a few minutes before he helped me. The gentleman that helped me when I dropped off the van was quick and very helpful. He had me checked out within a couple of minutes.

MARNILYNN K.
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Le client n'a pas laissé de commentaire.

RAMONFRANCISCO F.
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Le client n'a pas laissé de commentaire.

George B.
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They were great, I can't think of anything.

Keshav R.
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Le client n'a pas laissé de commentaire.

Chris S.
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Le client n'a pas laissé de commentaire.

CHRISTOPHEREUGEN B.
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The truck was very old. The tire had a giant cut in it that could've popped at any moment. The truck shook terribly, it made my furniture rub together and damaged some of my very nice and expensive bedroom set. The truck did not have a receiver for a trailer so I could not use my own. Overall bad experience, will not be using uhaul again.

Wayne C.
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Clean the inside of the windshield. Total safety hazard. Replace the wipers as needed. Again, a real safety hazard when I hit a couple of downpours

MELISSA T.
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Le client n'a pas laissé de commentaire.

Scott D.
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The whole experience was excellent, especially the mobile pickup and return process.

FAUSTINO N.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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