Le client n'a pas laissé de commentaire.Ken W.
Customer Reviews for U-Haul at Sudley Rd
Pour nous contacter
Manassas, VA 20109
(S Of Rt 66 On 234)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.aimee Y.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Daniel A.
Le client n'a pas laissé de commentaire.mark K.
Le client n'a pas laissé de commentaire.Jeremy L.
Le client n'a pas laissé de commentaire.Balaji R.
Le client n'a pas laissé de commentaire.Russell B.
Make sure equipment is actually at the location it is reserved at.Christopher C.
Keep up the good work; the staff are proactive and know what they do. Way to go!Jianhua F.
Le client n'a pas laissé de commentaire.Martha C.
Le client n'a pas laissé de commentaire.SANDRAPATRICIA B.
Le client n'a pas laissé de commentaire.Erin A.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.MARK H.
Le client n'a pas laissé de commentaire.Jon G.
Le client n'a pas laissé de commentaire.Qwalaa S.
Le client n'a pas laissé de commentaire.Kayla S.
Self check out didn't work but from desk staff was greatKathleen F.
Le client n'a pas laissé de commentaire.Susan B.
Le client n'a pas laissé de commentaire.hassan H.
The 24/7 mobile experience needs some work. It's supposed to be 100 % contact-free and not dependent on store hours. That's great if everything is done correctly, but I had two different issues that could only be resolved by on-site staff. The store did a great job taking care of me and next time I will just plan around their store hours. There are too many moving parts to a DIY move to risk a snafu that leaves you without a truck. Issue #1: my assigned truck was completely boxed in by 5 other trucks. If I had arrived after hours, there would have been no possible way to access my truck - and the store didn't open the next morning until long after my professional movers arrived. Issue #2: I paid for 2 dozen furniture pads. Nobody put them in the truck. I was able to work with the site to resolve this - but again, if I had arrived after hours I would have been screwed on this. No pads would have voided my insurance policy with my moving crew.Daniel A.
Super quick and professional! I was in and out in less that 5 minutes. Great location to rent or return a truck!John M.
Le client n'a pas laissé de commentaire.HAIDARABDULAALI K.
Le client n'a pas laissé de commentaire.Geraldine P.
Le client n'a pas laissé de commentaire.Tom P.
Staff was efficient and helpful at a busy time of day.Richard R.
Le client n'a pas laissé de commentaire.Joyce H.
Le client n'a pas laissé de commentaire.David V.
The manager at this location is superb - friendly, courteous, and knowledgeable. A very good experience.Kim U.
Trailer the brakes got stuck did not move for 6 hours i could not move the trailer also the guy that was when i dropp off was rude with meAlex P.
General manager was rude. No customer service skills at all. I will never use UHAUL again. The truck that I was given should be junked, I am dissatisfied with the whole entire experience.Sharita R.
Le client n'a pas laissé de commentaire.LINDSEY M.
Well the check in process was fine but the checking out instructions were not accurate. Also when i got the bill i noticed I was over charged. So not looking forward to a dispute. Routined the whole experience!Alicia D.
Great, fast service. My pick-up and drop off was less than 5 minutes each.David A.
Le client n'a pas laissé de commentaire.Mel W.
Le client n'a pas laissé de commentaire.Antonio M.
Le client n'a pas laissé de commentaire.Balaji R.
Le client n'a pas laissé de commentaire.Everett D.
Honestly the process was smooth, the associates were helpful and friendly. It was a very nice experienceSuzanne M.
The drop off process was better then pick up but I still would not recommend uhaul. Drop off doesn't matter when the entire move was a disaster because of the pick up location Changing the size of the truck.Courtney S.
My experience was seamless. Billy was very helpful.Nicholas C.
Everything was perfect. The U-Haul technician (same at pick up as return) was great - friendly, efficient and knowledgeable.Andrew S.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.Kevin K.
You could improve a few things. One by explaining to me why my rate went from $56 roughly to rent the U-Haul truck for 6 hours (2:30pm-6:30pm) to $113 when I had to go threw your online sign in multiple times just to return the truck. An yes I understand that I didn't refill the truck to the level it was at when I got it an I should have taken a picture of the fuel gauge to show it was not at full take when I got it an that was my mistake. However I don't see why I was charged $40 to refill the take when I know for a fact the it would have cost half of that to fill it up with the current prices unless your using premium. I was very frustrated with your online return because like I state before I had to do it multiple times just to find my reservation to return the truck an just cause I got it filled out an returned at 6:34pm doesn't make sense why I was charged a late fee for 4 minutes. I will mostly not be using U-Haul again do to this. However your employees when I picked up the truck we're very friendly an great people. I blame none of my problems with U-Haul on themMatthew M.
Le client n'a pas laissé de commentaire.Christopher F.
Be sure to clean out rental vans. The one I rented worked fine but had dirt, dried mud, etc throughout the back and the front was dirty as well. Otherwise excellent experience. Billy was terrific and the associate who was present when I returned the van was so nice, friendly and professional. He apologized for the dirty van and was cleaning it as I left. Terrific location.Lisa H.
The truck I rented was difficult to drive. The steering felt very lose and it was a chore at around 45mph.. other than that, excellant experience. Your staff was awesome.. thank you.. I will be a return customer.Gerald B.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Steve D.
Le client n'a pas laissé de commentaire.Robert P.
The truck had headlights out of alignment. The oil life was at 0 %. The truck was parked in an 90Â° spot with metal posts on both sides of the perpendicular exit. Chrome would not confirm the GPS location on the check-in web site. I had to park my car across a busy 6 lane road and walk back and forth. The ignition key was "janky", and had to be jiggled in the ignition to start it. The web site said my truck was in one location and the store operator pointed me to a different location.Dale E.
Le client n'a pas laissé de commentaire.Kuljeet S.
I felt the professionalism was excellent.Judith I.
Good service decent truck'sCESAR M.
location for pick up ended up being 40 mins away from desired location as there wasnt any equipment at the desired pickup point.Kristopher H.
The young man who checked me in was very understanding of the stress around moving and was friendly, calming, and answered my questions (sometimes more than once) with patience. The perfect person to work with stressed-out customers!Pati J.
Le client n'a pas laissé de commentaire.Jamie S.
Le client n'a pas laissé de commentaire.Joe B.
Le client n'a pas laissé de commentaire.Rodolfo C.
Everything was perfect. The entire Sudley team were professional, helpful and friendly.ANDREW S.
There was only one employee working and he was running around like crazy. Kudos to him for serving all customers with professionalism and a positive attitude.JOHNCURTIS M.
Process was easy to rent truck Truck cabin was not the cleanest Easy to extend time Like the digital optionjeffrey C.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.Sonia A.
I really like app access feature. However, the keys were in the wrong locked box. If the staff wasn't there I could not rent. Shops have to make sure they have keys in the correct boxes.Nick C.
Very efficient return, which took only minutesJeff T.
Le client n'a pas laissé de commentaire.MARVIN S.
Billy is always so helpful!SYLVIA T.
Le client n'a pas laissé de commentaire.Dylan B.
Le client n'a pas laissé de commentaire.Maurice H.
Everything was smooth and excellent. Please don't change!GEORGE Z.
Have more agents available to move along busy days. One gentleman held everyone up 30 minutesAnn B.
Creo q son una compaÃ±Ãa muy grande , buen servicio buenos camiones , solo q para q tu servicio sea mÃ¡s q placentero tienes q hacerlo con anticipaciÃ³n. Por mi parte estoy satisfecho ice un viaje de Virginia hasta Indianapoles y gracias a Dios todo bien .Julio Enrique C.
Despite having four open parking spotsâ€¦ I wasn't allowed to leave my vehicle here during the three hours I used a uhaul truck. I had to park half a mile away and walk there. Truck made weird noises and steering wheel was showing bare metalJARED C.
Le client n'a pas laissé de commentaire.Jeffery H.
Parking lot too small and overwhelmingKaiya M.
Great employees.Ronnie Lewis R.
excellent service 👏🏻Wilson S.
Le client n'a pas laissé de commentaire.Roy D.
Le client n'a pas laissé de commentaire.Brian D.
Le client n'a pas laissé de commentaire.Tracy W.
Le client n'a pas laissé de commentaire.Jahneya M.
All Uhaul people should be as helpful, competent, courteous like the guys in 8004 Sudley Uhaul.Jeff G.
Cheap pricesLiza E.
Le client n'a pas laissé de commentaire.james S.
Positive feed back-Matt the customer service rep that waited on me was awesome. Saturday April 23rd 8 AM.Don K.
Le client n'a pas laissé de commentaire.Swapnil B.
Great professional service, both during pick up and drop off. ThanksRafael Q.
Le client n'a pas laissé de commentaire.John W.
I was unsure where I can park my car for the time I was using the rented truck. I left it at the nearby Wendy's, though was afraid it could be towed. It would be great if you could collaborate with Wendy's, and provide customers with a temporary parking permit for the rental time duration.DMITRY L.
Le client n'a pas laissé de commentaire.William G.
Please continue to do a great job.Robert W.
Le client n'a pas laissé de commentaire.John F.
I was told to inspect the truck for damage, but the truck was squeezed between other trucks so that I couldn't even see it clearly. In the end, I rented a truck with loose lug nuts on the driver's side tire...something I would not have checked anyway. I drove 400 miles on those loose lug nuts until 5 of the 8 literally popped off as I was driving down the road at 65 mph. I'm lucky to be alive today. I'm lucky those flying lug nuts and bolts did not hurt anyone else on the road. I got pulled over on the 3 remaining lug nuts. I lost an entire day while roadside assistance towed the truck to another location, and I received another truck. I can't recommend UHaul after this experience.Todd H.
Le client n'a pas laissé de commentaire.GERSHONLEVI R.
Le client n'a pas laissé de commentaire.Andrew S.
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