The personal check in function AFTER hours drop off is Totally FUCKED !!!!! IN CASE YOU DID NOT HEAR ME - THE AFTER HOURS DROP OFF Through THE UHAUL WEB SIGHT IS Totally FUCKED! I welcome a call so that I might explain and fully express how totally FUCKED IT IS. I spent 20 years in corporate marketing and customer relations an have yet to find a web function that is more worthless or more FUCKED. Please call me. I waited over 2 hours to get a code sent to my email. I could literally SHIT a better customer service portal for returning a truck than this garbage. I have used UHaul for over 10 years and have great personal and professional relationships with the staff - no problem. The corporate level and web services are worse THAN USELESS. Useless would leave me with nothing and I can deal with that. The corporate web portal leaves me with PAIN and wastes my time. Over 2 hours to get a code? WTF. Please, I beg you - call me 571 330 0810. I have no idea who put this web portal together but a monkey with a missing frontal lobe would have done better. If you gave even half a shit about your customers you would have tested this in real world conditions and fixed it. After trying to log in the truck I rented for over an hour, I gave up and went home. And my reward for over and hour of work is now having to PAY YOU 20 $. Oh how I wish someone from corporate had the balls to stand up and take responsibility for this steaming pile of dung you call customer service. I have a real business and stand behind what I do and take responsibility when things do not work correct.CHRISTOPHER STEV B.
Customer Reviews for U-Haul at Sudley Rd
Pour nous contacter
Manassas, VA 20109
(S Of Rt 66 On 234)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOHANNAHHOPE M.
The location itself is great. The website you are required to use to return equipment after hours, however, could use some work. It took 30 minutes to upload pictures because the website wasn't cooperating. Two other customers were there at the same time having the same issues.MICHELLELYNN S.
They offer great customer service. A customer didn't have a reservation for a pickup truck and this location had none. The representative checked the next nearest location and reserved the truck for the customer. That is great customer service.THELMASMITH C.
It was easy and pleasant experience from getting my truck to returning it.Edwin S.
The last customer that rented the truck smoked in the truck. Smoking in rentals should be strictly prohibited .Mohammad R.
Le client n'a pas laissé de commentaire.NATALIE B.
Opened on time. Cargo van was ready and waiting. It was clean and drove very well. Friendly and knowledgeable staff.COLINTHOMAS M.
The location was great and the people were friendly. Clean, organized and efficient. I was in and out of the drop-off in no time.David A.
Make clear the impact of picking up and dropping off on time. For most it's just an estimate so unlike a rental car where there is a daily rate, the u-haul trucks should be based on the same.Kevin S.
Don't double charge me after moving my pick up location.CATHERINETREMBAC H.
Le client n'a pas laissé de commentaire.ANDREALYNELLE K.
can't improve as location is space constrainedRobert V.
Great service. Tried to use the self-pickup via the phone app - did not work. Much better to just have a person help you- it was great to have them help me live. Need to work on the app process. Suggest a pre-registration prior to being allowed to remotely pick up vehicle. Too much personal information being transmitted (DL, Passport, photos, etc.). Especially when it doesn't work; where did my info go?Timothy H.
Employees were polite and friendly. Everything was ready to go when we got there. All in all, an enjoyable experience.RAYLEROY K.
Le client n'a pas laissé de commentaire.Morgan F.
I made online reservations and total I pad (excluding extra mileage which I knew about) was more than the online price. Ensure online system reflects accurate pricing. I made no changes at time of pickup. The UHaul staff member at pickup was NOT personable, NOT friendly, and just NOT enjoyable to deal with. I know COVID has impacted hiring but you need to do something to improve your staff attitude. No parking at location to leave my car. Should have stated that when I made my reservation. I was told to leave my car in the Giant shopping center across a 6 lane very busy roadway! Drop-off staff was wonderful. Very friendly, personable and easy to deal with. He explained the extra mileage, asked about the my moving experience, etc. An excellent return!Christopher R.
Le client n'a pas laissé de commentaire.KENNETHJOSEPH D.
Le client n'a pas laissé de commentaire.JETHO C.
Le client n'a pas laissé de commentaire.Nathan C.
Le client n'a pas laissé de commentaire.DANIELMARK B.
Le client n'a pas laissé de commentaire.Cheryl T.
Rude employees everywhere especially in laurelKAREEMRAOUF H.
Le client n'a pas laissé de commentaire.GERRYLAGRONE M.
Le client n'a pas laissé de commentaire.TERESALYNN H.
Reservation, Pick up, Drop off -- has gotten even easier than last time I rented. Pleasant, professional staffROBERTLOUIS SUCY W.
Everything was goodCYNTHIALORRAINE W.
equipement was perfectclarence G.
Not a thing. I was dreading the moving experience and the whole truck rental process went very smoothly. There was someone ahead of us in check in but their transaction went very quickly as did out. The employee who took care of us was very professional, courteous and friendly. The same for the return, same employee. A really good experience.NANCYSHARON M.
Le client n'a pas laissé de commentaire.LISANDRO R.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.TEODOROREDONDO M.
First. The self pick up didn't work because it took too long to get an approval. The additional person verifying never worked. (The phone never rang at the persons house. Maybe try to get your phone number off the blacklist???). We waited until 9am(about 40 minutes) to see the actual person. He acted as if I've done something wrong and couldn't pick up the car myself. No apologies for why and how It didn't work out. Extremely unfriendly rude and hot-tempered. I'm truly not sure what made him so worked up about me telling him the verifying call never came through. This kind of person shouldn't be working at such industry. Truck rental was just fine. I am still puzzled by the agent's behavior.Sang K.
Le client n'a pas laissé de commentaire.DANIELLEMARIE L.
I had an excellent experience. The employees at this location clearly explained all of the terms to me and were great at answering my questions.JOHNJOSEPH W.
Le client n'a pas laissé de commentaire.PHILLIP W.
Very helpful staff!BARTLEY R.
Bill was greatMANOJ S.
The manager, Billy, is excellent.STEPHENRON M.
they do not have parking for customers.Juan Z.
No need for improvements, working out for you very well.MICHAELLLOYD R.
Le client n'a pas laissé de commentaire.Larry J.
Le client n'a pas laissé de commentaire.william M.
Le client n'a pas laissé de commentaire.BRADEN H.
very good serviceDARLENEJANE D.
Did a good job keep it upLINDALOUISE S.
Excellent customer service and the General Manager was very personable and helpful. Quick and easy to do business with you guys. Very pleased.EDWINNCLAYTON M.
Le client n'a pas laissé de commentaire.THERESAANN D.
Le client n'a pas laissé de commentaire.SHEILASYLVIA W.
Workers were friendly & helpful! The app is an absolute nightmare!!!!!!!! Please fix it!MELANIEDENISE L.
We have had numerous, great interactions and experiences with this location.MARKROY L.
Le client n'a pas laissé de commentaire.JAMESGRIMM W.
Le client n'a pas laissé de commentaire.NICK N.
Le client n'a pas laissé de commentaire.DAVIDFREDERICK F C.
Originally booked pick up from the Gainesville location and drop off at the Amissvile location. Uhaul called and changed to Manasas location for pick up and drop off. Was told at the Manasas location that they do not have any 1 way trucks even though we originally booked a 1 way truck. A lot of extra miles, money and time incurred.ZACHARYJ P.
Le client n'a pas laissé de commentaire.SVETLANA B.
Manager and assistant manager were wonderful! They went out of their way to make a difficult day for me much more manageable.JENNIFER S.
The truck was so old I was scarred while drivingASHRAFAHMED MOHA A.
Le client n'a pas laissé de commentaire.KEVINERIC D.
Le client n'a pas laissé de commentaire.MOHAMMAD K.
Easy check out and return.ROLAND N.
Le client n'a pas laissé de commentaire.LOUISLAWRENCE K.
Le client n'a pas laissé de commentaire.SANDRAPATRICIA B.
You could put a video which shows where X's are marked for any damages. The sales person at the counter had to come out and explain that it is only for major damages and not for scratches etc. The person was very busy and had to walk out to explain it. The place was clean our truck was already parked out and easy to find.Ajit A.
Le client n'a pas laissé de commentaire.CLAUDEC A.
Le client n'a pas laissé de commentaire.CUONGDAC N.
Get a better customer serviceCHANHPHENG S.
Le client n'a pas laissé de commentaire.GEORGE JOHNSON W.
Le client n'a pas laissé de commentaire.Tara T.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.YUSUKE Y.
All the staff that helped me during this process was very professional and friendly.VICTORIAN A.
Excellent service, people were helpful, friendly and efficient!vince T.
Le client n'a pas laissé de commentaire.MICHAEL V.
Le client n'a pas laissé de commentaire.RICHARDDEAN B.
Start to finish nothing but professionalism!LEOARTHUR G.
Everything was good. Keep up the great work!CASSANDRALEE F.
Le client n'a pas laissé de commentaire.JOHN P.
Le client n'a pas laissé de commentaire.MATTHEW ALAN F.
Entire experience was excellent, thank you!BURRELLLYNN W.
Billy is so professional & helpful!ALICIA SHERRE G.
Vustomer service was excellent Please continueJESSEEARL C.
Le client n'a pas laissé de commentaire.Joann S.
Le client n'a pas laissé de commentaire.ALBERTMARK M.
Good services thanksELVINORLANDO A.
Le client n'a pas laissé de commentaire.Donna L.
Le client n'a pas laissé de commentaire.Matthew F.
Le client n'a pas laissé de commentaire.JOHNSTEPHEN C.
The trucks panel was defective, resulting in the AC being broken. The brakes on the vehicle were difficult to push down and the truck made a very concerning noise every 5 or so minutes when pushing the gas. In all honesty, I thought we were gonna make it through the drive.Olga B.
1) I made reservations to pup my truck at a closer location and at the last minute the pick up location was changed. 2) We were directed to the wrong vehicle, then had to wait while they moved trucks around. 3) Had to stop and top off the tank before we got home. Papers said tank was at 7/8 but it was more 3/4. We should get a full tank to start our journey. 4) Dolly was tossed loose in the truck, not secured. Had to listen to that until we got to our departure location.Duane M.
Le client n'a pas laissé de commentaire.JOSEPEDRITO L.
I have used this location on several occasions and have been satisfied with the service in general. On this particular occasion, however, I asked the manager if he felt the 9 foot van I reserved would be enough space for a full bedroom set with a queen bed, box spring, dressers, night stand, etc. He assured me that there would be adequate space. However, It was not even close! This resulted in a very challenging pack and two trips from Bristow Virginia to Frederick Virginia adding an additional half a day of labor, 120 miles of driving and an additional cost of approximately 80 $. We also had to bring a separate vehicle adding additional gas costs and where in tear on a personal vehicle. I would encourage the employees to listen carefully to the needs of the customer and to make sure they are recommending vehicles that are actually adequate for their needs.glenn D.
easiest checkin and drop off i've ever experienced. Kyle was awesome!GREGGA P.
Le client n'a pas laissé de commentaire.JORGELUIS R.
Alan was great!Peter H.
Le client n'a pas laissé de commentaire.ernest S.
Le client n'a pas laissé de commentaire.MARCJOHN Z.
Le client n'a pas laissé de commentaire.CARLHASKEL B.
Great experience!! Manager was awesomeJOHNNYMACK B.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.